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Ticket Agent Report (TAR)

© 2002, Worldspan L.P. All Rights Reserved.

Table of Contents

0502 Page i

General............................................................................................................................................1 Initiate............................................................................................................................................1

Display TAR Entries .....................................................................................................................3

How to read the TAR ....................................................................................................................4

How to read the TAR detail...........................................................................................................8

Manual Tax Calculation ...........................................................................................................15

Remarks.......................................................................................................................................17

Conjunctive tickets ......................................................................................................................18

Manual conjunctive tickets........................................................................................................18

Automated conjunctive ticket ....................................................................................................20

Split form of payment ................................................................................................................22

Other Documents and Entry Examples: ......................................................................................23

Voids..........................................................................................................................................25

Local accountable documents...................................................................................................25

Check Cashing ..........................................................................................................................26

Change TAR.................................................................................................................................28 Balancing the TAR.......................................................................................................................36

Overage/Shortage .....................................................................................................................36

Exchange Process .........................................................................................................................38 Unused Ticket..............................................................................................................................38

Additional collections / Non-penalty fares ...............................................................................38

No excise tax but there is a new PFC .......................................................................................38

Does the US excise tax apply? ..................................................................................................39

Penalty Fares ............................................................................................................................40

Used Ticket..................................................................................................................................40

Exchanges .....................................................................................................................................42 Tickets .........................................................................................................................................42

Even Exchanges ........................................................................................................................42

Prepaid tickets...........................................................................................................................44

Uneven Exchanges ......................................................................................................................45

Additional collection .................................................................................................................45

MCO Refund .............................................................................................................................46

Cash Refund ..............................................................................................................................47

Associated Exchange Items.........................................................................................................48

Table of Contents

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Multiple exchange documents.....................................................................................................53

Refunding Items to TAR .............................................................................................................58 Document number and type ......................................................................................................58

Form of payment options ..........................................................................................................59

Base Fare and Tax amount .......................................................................................................59

Cancellation Penalty code and amount ....................................................................................59

Refund type................................................................................................................................59

Name .........................................................................................................................................60

Payee Name...............................................................................................................................60

Address fields ............................................................................................................................60

Itinerary and Fare adjustment ..................................................................................................60

Refund examples .........................................................................................................................61

Basic Refund .............................................................................................................................61

International Refunds................................................................................................................62

Payee name..................................................................................................................................63

Mailing address.........................................................................................................................63

Fare Adjustment ..........................................................................................................................64

Involuntary down grade ............................................................................................................64

Voluntary reroute......................................................................................................................65

Automated refunds ....................................................................................................................66

Penalty charges deducted from refund .....................................................................................68

Associated refunds ....................................................................................................................70

Refund Conjunctive tickets........................................................................................................71

Changing refunds.........................................................................................................................72

Reference charts...........................................................................................................................76 Ticket Sales Summary Report .....................................................................................................76

Airport Training Guide Ticket Agent Report

0902 Page 1

General

Reference: HELP TAR

There are different versions of the Ticket Agent Report (TAR) and the displays vary slightly between partitions. This document is meant to be generic in nature and provide an overall understanding of the process and displays. It contains a mixture of US domestic and international currency displays. The function identifier for TAR is CT. TAR logs and reports all financially accountable documents issued by ticket agents. Worldspan prompts the agent to initiate the TAR. A ticket cannot be driven unless TAR is initiated. The TAR is attached to the agent’s sign. If the agent moves to a different CRT or sines out of the system, TAR must be re-activated. As agents drive tickets, Worldspan is automatically recording the ticket sales in the TAR. When non-automated forms, such as MCOs or Excess Baggage are issued, they must be manually added to the TAR. At the end of the day, the TAR provides a total breakdown of sales by form of payment, for example; cash, credit, and check, etc.

Initiate

Reference: HELP START

The TAR is initiated once a day. Worldspan tracks automated activity. When not issuing documents, it is not necessary to initiate the TAR. If the TAR is initiated, it must be balanced at the end of the day, even if there is no activity to report. The previous days TAR must be balanced before Worldspan allows the next days TAR to be initiated. In instances when the agent begins a shift on one calendar day and completes it on the next day, the agent can specify the date when re-associating or balancing TAR.

Ticket Agent Report Airport Training Guide

Page 2 0902

Step Action

1

Initiate TAR: ENTRY: CTI

(DEFAULTS TO CRT DATE AND TIME) Response: AUTOMATED TAR INITATED-XXX/1122222/29APR01/MC

Field Explanation XXX Pseudo city code 1122222 IATA number 29APR01 Date activated MC Agent sine

2 Reactivate TAR: ENTRY: CTON OR CTON/29APR (FOR SPECIFIC DATE)

When moving to a different CRT, or sine out for break or lunch, Worldspan pauses the TAR. Upon return and sine in, the TAR link must be re-established.


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Display TAR Entries

Reference: HELP CTD

The TAR can be viewed at any time. As documents are entered into the TAR, either automatically or manually, they are assigned a sequence number. An asterisk (*) beside a sequence number indicates that item requires more details. Checking the TAR for missing items throughout the day expedites balancing at the end of the day. Entry Explanation CTD Display the TAR CTD3 Display details for specific sequence item CTDLAST Display last sequence item CTDT Display totals only CTD4400217771 Display specific document CTD$CA Display specific form of payment total


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How to read the TAR

ENTRY: CTD

Response: (A)MS1 AGY-24 00001 TAR JJ 13FEB01 2239 (B) (C) (D) (E) (F) (G) (H) (I) SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0001 2142 026473 123 CK 124.46 72.00 52.46 SP 0003 2142 028744 13 CA 52.37 40.17 12.20 SPIE 0006 E2142 041258 1 VI 813.00 748.15 64.85 SP 0008 E2142 041266 .00 .00 .00 @VO 0010 E2142 039822 12 VI 1450.00 1333.34 116.66 AP 0012 E2142 040640 1 PT .00 .00 .00 SPEE 0014 2142 040654 12 CK 147.61 132.97 14.64 AP 0016* 2600 251532 XB VI 50.00 50.00 .00 AP 0019 2600 251175 XB VI 100.00 100.00 .00 AP 0022 0360 570191 DX .00 .00 .00 @APEE LOCAL CURRENCY USD CURRENCY CASH 975.00 CASH 865.37 CHECK 400.00 CHECK 124.46 CASH/CHECK 1375.00 CASH/CHECK 989.83 CREDIT CARD 825.00 CREDIT CARD 1450.00 GOVT REQ .00 GOVT REQ .00 CASH REFUNDS .00 CASH REFUNDS .00 (J) REMARKS 001@ TKT LINE 08 IS NOW VOIDED DUE COUPON NBR 2 DID NOT PRINT DUE PRINTER PROBLEM (K) 002* BALANCED 1427(PARS) 13FEB BY IQ LNIATA 63AA68

NOTE: This is a composite display to provide variety of examples for explanation purposes. Totals do not necessarily add up. Depending on the version of TAR displayed, the TAXES column may or may not display. This document contains different display versions for illustration purposes. NOTE: International TARS display both local and U.S. currencies.


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Heading Explanation (A) MS1 AGY-24 00001… Identifies the location, agent, and date

and time TAR initiated. If TAR is balanced, the header reads BALANCED. This example has not been balanced.

(B) SEQ SEQ identifies each item for detailed retrieval and easy corrections. An asterisk (*) after the sequence number indicates more information is required. Reference item 16 in this example. Notice the numbers are not consecutive. Most TAR items contain further details and the suppressed sequence numbers mark the details of the item.

(C) TICKET NBR TICKET NBR refers to all document numbers. Dashes may appear when the document issued does not have a number. “E” indicates an electronic ticket.

(D) CPNS CPNS refers to ticket coupons or the document type. The entry CTQ/ACODE displays a comprehensive accounting code list.

(E) FOP FOP refers to the form of payment. The specific credit card company code appears for credit card transactions. The actual card number, expiration date, and approval code appear in the detail display. The entry CTQ/FOPC displays a list of FOP codes.

(F) TOTAL TOTAL is the total price of the document, including all taxes.

(G) FARE FARE is the base fare amount.


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Heading Explanation (H) TAXES TAXES is the total of all taxes for

ticket or other taxable items. International TARs do not display this column.

(I) INFO INFO is an informational column indicating specific details about the item such as pricing parameters (SP is system priced versus AP which is agent priced). The “@” indicates the cashier made a change to this item. Reference items 8 and 22 in this example.

(J) REMARKS REMARKS - both system and agent remarks display after the totals. System placed remarks cannot be removed. The asterisk (*) following a remark number indicates a system placed remark. The “@” symbol indicates a cashier remark.

(K) 002* BALANCED 1427…

When the TAR is balanced a signature line is automatically added.


0902 Page 7

Display a List of System Accounting Codes:

ENTRY: CTQ/ACODE

Response: CTQ/ACODE ACCOUNTING CODE CODE DOC NO TSSR DESCRIPTION $C NONE FS 01 CHECK $0 NONE FS 07 CA/CK OVER $R REQ FS 02 A-18 CASHD $S NONE FS 07 CA/CK SHORT *OT REQ SS 00 TKT-ORIGINAL *SF OPT SS 04 EXCH-ADD COLL *XX REQ SS 18 ACCT REVIEW AD OPT SS 16 AMB CLUB DUES AV REQ SS 09 AVIATOR FEE BC REQ SS 14 BAGS-SPORT EQU CI REQ SS 20 COUR BAG-INTL CO REQ SS 19 COUR BAG-DOM DF OPT SS 06 DOM FC SUR CHG DS OPT SS 05 DOM NR SVC CHG DX OPT SS 21 CANCEL CHG-FFB CHG FC REQ SS 26 PAID FC UPGRADE FU OPT SS 27 FFB UPGRADE IF OPT SS 08 INT FC SUR CHG IS OPT SS 07 INT NR SVC CHG IX OPT SS 21 CANCEL CHG-FFB CHG LC OPT SS 22 LOST TICKET CHG MR OPT FS 05 MISC RFD MS OPT SS 17 MISC SALES NR OPT FS 03 NONREV RFD PK REQ SS 10 PET KENNELS SP REQ SS 13 SNR TVL PAK TD REQ SS 03 TRANS DEP PTA TR NONE FS 04 TKT RFD TW OPT SS 11 GETAWAY PYMT UP REQ SS 01 UPGRD/DIFF XB REQ SS 02 EXCESS BAG XP OPT SS 12 FEE COLL YP REQ SS 15 YTH TVL PAK * INTERNAL CODE --- 33 ITEMS DISPLAYED ---


Page 8 0902

How to read the TAR detail

To display details of the TAR sequence, use CTD plus the sequence number. CTDLAST and CTD plus the last document number produce the same response. Details on individual items:

ENTRY: CTD1 Response: MS1 AGY-24 00001 TAR JJ 13FEB01 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0001 2142 026473 123 124.46 72.00 52.46 SP B USD 72.00 ZP 2.00 T 124.46 X XY 6.00 US 25.36 XA 2.00 XD 17.10 PNR IHEUIV 0002 FP CK *Z USD T 124.46

Note - Each sequence item on the primary CTD display has more information available. In most cases, the details break down the fare and taxes, up to 20 taxes may appear (taxes are itemized and totaled on the TSSR - Cashier’s Report). Sequence item 2, in this example, details the form of payment. Notice that for automated (4T) entries the details include the PNR file address for easy retrieval.

ENTRY: CTD3 Response: MS1 AGY-24 00001 TAR JJ 13FEB01 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0003 2142 028744 13 206.20 186.00 20.20 SPIE B USD 186.00 US 12.20 T 206.20 X XW 8.00 .00 PNR A6C34R 0005 FP CASH USD T 52.37 N USD 40.17 US 12.20 0004 EX 0122141929888 *12

The example above is an uneven exchange (INFO = SPIE). The additional collection was in CASH; the exchange ticket number is shown as sequence


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4. The FOP column is blank in the detailed display but shows “VI” in the primary display.

ENTRY: CTD6 Response: MS1 AGY-24 00001 TAR JJ 13FEB01 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0006 E2142 041258 1 813.00 748.15 64.85 SP B USD 748.15 US 59.85 T 813.00 X ZP 2.00 XF 3.00 PNR A3BVBB 0007 FP VI 439034010101P1001 *Z34567 USD T 813.00

Notice the credit card code, number, expiration and approval code are listed. See the next credit card example.

ENTRY: CTD10 Response: MS1 AGY-24 00001 TAR JJ 13FEB01 2239 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0010 E2142 039822 12 1450.00 1333.34 116.66 AP B USD 1333.34 US 106.66 T 1450.00 X ZP 4.00 XF 6.00 PNR A9EOXB 0011 FP VI 4190123123123123P0401 *Z111111 USD T 1450.00 RSP P089045007293409KC6K00 00000166400

This is an Electronic Ticket (“E” precedes the ticket number), Agent Priced (INFO = AP), and paid for with a Visa Credit card (VI). The approval code (*Z111111) was system obtained. Some credit card transactions include an additional line starting with RSP, indicating a response from the credit card company. Individual airline agreements with the credit card companies determine the data contained in the RSP line.


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ENTRY: CTD12 Response: MS1 AGY-24 00001 TAR JJ 13FEB01 2207 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0012 E2142 040404 1 PT 348.00 317.60 30.40 SPEE B USD 317.60 US 25.40 T 348.00 X ZP 2.00 XF 3.00 PNR A7XFG7 0013 EX 0120987654321 USD T 348.00

This is a system priced electronic ticket, even exchange (INFO = SPEE); exchange document number is sequence item 13. Notice the “FOP” indicates “PT” this ticket was issued in exchange for a Prepaid document.

ENTRY: CTD14 Response: MS1 AGY-24 00001 TAR JJ 13FEB01 2207 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0014 2142 040654 12 147.61 132.97 14.64 AP B USD 132.97 US 10.64 T 147.61 X ZP 4.00 .00 0015 FP CK *Z USD T 147.61

This is a Paper Ticket (there is no “E” before the ticket number), manually priced (agent priced) and paid by check (Sequence number 15).


0902 Page 11

ENTRY: CTD16

Response: MS1 AGY-24 00001 TAR JJ 13FEB01 2241 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0016 2600 251532 XB 50.00 50.00 .00 AP B USD 50.00 .00 T 50.00 0018 NM CHEEVER/D 0017 FP VI 4190022222222222P0601 *Z000022 USD T 50.00

This is an excess baggage item (CPNS = XB). Agent Priced, because the agent manually entered this item with a CTA and form of payment is credit card. Manually entered TAR items require the NAME when the form of payment is credit card. The name appears as sequence 18 in this example. If you forget to include the name in the entry, the sequence number has an “*” and a warning is in the TAR details reminding you to add the name.

ENTRY: CTD22 Response: MS1 AGY-24 00001 TAR JJ 13FEB01 0451 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0022 0360 603352 UM 30.00 30.00 .00 @AP B USD 30.00 .00 T 30.00 0024 NM WILLIAMS/A 0023 FP VI 4121741397581344P0101 *Z014344 USD T 30.00

This is an Unaccompanied Minor (CPNS = UM), entered by the Cashier (INFO = @AP) paid by credit card.


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Adding Items to TAR

Reference: HELP CTA

All ticketing entries (4T) systematically add items to the TAR. Hand written documents must be added to the TAR using the CTA entry. The CTA format is standard for all document types. Items must be entered in the order indicated when they are present. Items in the format in upper case letters are part of the entry. Items in lower case are replaced with the necessary data.

Format: (A) (B) (C) (D) (E) (F) (G)

CTA doc nbr *dt /$fop /Bcuramt/Xamt /ZPamt /XFamt /ctyamt /-name/a /.itinerary | | | | | | | | | | | | | | | routing | | | | | | last name/first initial | | | | | city code and PFC amount(s) (U.S. only) | | | | total PFC amount (applicable U.S. cities only) | | | Base, currency code, amount and Tax breakdown | | form of payment | ticket coupons or document type document number including check digit

(A) Document number and type (doc nbr * dt) Worldspan recognizes the difference between a ticket and other negotiable documents. The document number must pass two validations to ensure it is a valid document number. First, the number of digits entered must equal the number required for the document type. Second, it must pass a check digit routine to validate the number based on the document type specified. Enter the document number including the check digit. The check digit can be entered as X when not known. Do not include the carrier accounting code number. If it is a ticket number, enter the flight coupon numbers issued. Enter the document type for other negotiable documents. Worldspan internally adds the carrier code when doing the validation checks.


0902 Page 13

Entry Explanation CTA4401779865X*1234 Ticket and coupons numbers CTA40101131710*XB Excess baggage

(B) Form of payment (/$fop) Separate the form of payment from the document type with a separator followed by a $, (/$). ENTRY: CTQ/FOPC Response: CA CASH CK CHECK CC CREDIT CARD GR GOVT TRANSPORTATION REQUEST UN ANOTHER GOVT TRANSPORTATION REQUEST TA TRAVEL AGENT COMMISSION DEDUCTION IC INTERNATIONAL COMMERCIAL ACCOUNT AV AGENT INVOICE/VOUCHER DB DENIED BOARDING COMP GT GRATIS TICKET PT PREPAID TICKET XX COMPLEX EXCHANGE CJ CONJUNCTION EE EVEN EXCHANGE IE UNEVEN EXCHANGE AI ASSOCIATED TERM LT LOST TICKET REPLACEMENT GC GOVERNMENT REQUEST BR BARTER SG (SGR) SINGLE GOVERNMENT REQUEST MS MISCELLANEOUS FF FREQUENT FLYER NO NONREF IN INVOICE NUMBER FM FIM *** 25 ITEMS DISPLAYED ***


Page 14 0902

Entry Explanation CTA40101131710*XB/$ CCAX123123123123123P1201*Z123

Credit Card

CTA44001131710*12/$CK

Check

CTA40101131710*XB/$XX

Accounting review This item alerts the revenue accounting staff that there were more than 4 forms of payment for this item, or that the system does not automatically handle this form of payment. The agent should place a “REMARK” in the TAR to assist the accounting staff with this item.


0902 Page 15

(C) Base and Taxes (/Bcuramt/Xamt/ARPTamtARPTamt) Entry Explanation /B Base fare amount. /X Tax amount (PFCs are not included in this

amount). Example of multiple taxes: /KY12.50/SU5.00/XA3.00/XY6.00/US24.80

/XF Total Passenger Facility Charge (PFC) amount. (U.S. cities only)

/ARPTamt List of PFC airports and amount charged for each location. For example, MIA4.5ATL4.5. (U.S. cities only)

Enter the base fare and tax breakdown. Up to 20 taxes can be specified using the ISO tax code before the tax amount. If taxes are combined, use the code XT. The default is the local currency. To specify a non-local currency, include the ISO currency code after the /B, for example, /BEUR300. A PNR that auto prices provides the breakdown information. There are a few ways to access this information:

1. 4P 2. 4*, when a Ticket Record is attached. 3. 4*Q, when a Stored Fare Quote is attached.

Manual Tax Calculation

If the ticket must be manually priced, see HELP TAXES or GTAXxx (xx = ISO tax code) for assistance. There is an entry for PFC (Passenger Facility Charge) and ZP (US Flight Segment Fee) calculations. To calculate the PFC fees enter: 4FPFC/airport code/airport code. To calculate ZP fees enter: 4FZP/airport code/airport code.


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Example of the PFC taxes calculated from a US location >4FPFC/FLL/IAH/MIA/NAS USA PASSENGER FACILITIES CHARGES TICKETING DATE 17MAR TICKETING LOCATION US USD XF 7.50 LADDER - XFFLL3MIA4.5

Example of the PFC taxes calculated to US locations >4FPFC/NAS/MIA/IAH/FLL NO INPUT AIRPORTS SUBJECT TO FACILITIES CHARGES

(D) and (E) Total PFC Amount Example of TAR entry: CTA4401779865*123/$CCAX123123123123123P1201*Z123/BUSD748.14/X59.86/ZP8/XF7.50/FLL3MIA4.5

NOTE: It is not necessary to disclose individual airport amounts for the U.S. Flight Segment Fee (ZP).

(F) Name (/-name/a) Separate the name from the fare information with a separator and a dash (/-). When the form of payment is a credit card or agent voucher, the name is required. Enter the last name and first initial only. Example with credit card and name CTA4401779865*123/$CCAX123123123123123P1201*Z123/B748.14/X59.86/ZP8/XF12/MCI4.5LGA3STL4.5/-MONROE/M


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(G) Itinerary (/.itinerary) Separate the itinerary from the name or base fare with a separator and a period (/.). When the document is a ticket, the routing (itinerary) is required. Use airport codes and not city codes. The number of airport codes entered must match the number of flight coupons issued. Examples: When a credit card and name are form of payment, the routing follows the name. CTA4401779865*123/$CCAX123123123123123P1201*Z123/B748.14/X59.86/ZP8/XF12/MCI4.5LGA3STL4.5/-MONROE/M/.mcilgastlmci

When the form of payment is check, the routing follows the fare. CTA4401779865*123/$CCck/B748.14/X59.86/ZP8/XF12/MCI4.5LGA3STL4.5/.mcilgastlmci

Remarks

A TAR remark should only be entered for any TAR item that needs further explanation. Local procedures dictate when remarks are required or recommended. The remarks appear in the TAR after the currency breakdown. The agent can remove any remarks they entered, but may not remove system placed remarks. The system creates a remark for any “Cleared” items, and when the cashier reopens and balances an agent TAR. These remarks are date and time stamped. The system numbers the remarks automatically. When a remark is canceled or removed, the other items are not renumbered. Format: CTSR/opt/free flow A = add X = cancel D = display


Page 18 0902

ENTRY: CTSR/A/ITEM 4 APPROVED BY JS

Response: OK

To remove a remark, use the “cancel” entry. Cancel remark item 2:

ENTRY: CTSR/X2 Response: OK

To display a specific remark on the TAR

ENTRY: CTSR/D2

Conjunctive tickets

If the itinerary has more than 4 flight segments, or if the carrier uses manual tickets having 2 flight coupons per book, IATA requires the issued tickets to be conjunctive.

Manual conjunctive tickets A manual ticket is entered into TAR with a CTA entry. The first ticket is entered the usual way; the second is entered by the document number*flight coupons, $CJnn (nn = the TAR sequence number of the first ticket), and the itinerary (/.citycity).


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Step Action

1 First ticket:

ENTRY: CTA44002177755*1234/$CA/B748.14/X59.86/ ZP8/XF9/MCI3LGA3STL3/.DSMMCILGASTLMCI

Response: WS3 AGY-58 00350 TAR LS 22FEB01 1327 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0011 4400 217775 123 825.00 748.14 AP B KYD 748.14 US 59.86 T 825.00 X ZP 8.00 XF 9.00 0012 XF MCI3 LGA3 STL3 0014 IT DSM MCI LGA STL MCI 0013 FP CA KYD T 825.00

2 Second ticket: ENTRY: CTA44002177785*1/$CJ11/.MCIDSM Response: WS3 AGY-58 00350 TAR LS 22FEB01 1327 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0011 4400 217775 123 825.00 748.14 AP B KYD 748.14 US 59.86 T 825.00 X ZP 8.00 XF 9.00 0012 XF MCI3 LGA3 STL3 0014 IT MCI LGA STL MCI 0015 4400 217775 .00 .00 CJ 0016 IT MCI DSM 0013 FP ca *Z KYD T 825.00

Notice, the conjuncted ticket number is sequence number 15. It displays as part of the details for sequence number 11. Notice also that the form of payment is still number 13, but it is the last item in the display.


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Automated conjunctive ticket There is no special action an agent needs to take to conjunct automated tickets. Worldspan automatically conjuncts the tickets where applicable.

ENTRY: 4T$CCVI4717078250326P0105*ZABC123 Response: PNR PRE-PRICED ON 18MAR FOR TKTG ON 18MAR * PRICING RULES VALIDATING CARRIER DEFAULT KX * SURCHARGE APPLIED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX SU TAX KY TAX 001- 1123.00 41.40 5.00 12.50 1181.90 Y26 1123.00 41.40 5.00 12.50 1181.90 TTL USD TAR SEQ NO. 003 PNR *FX2GB3

ENTRY: CTD3 Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0003 4400 217772 1234 $1181.90 $1123.00 SP B USD $1123.00 US $24.40 T $1181.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $9.00 PNR FX2GB3 0005 4400 217773 12 .00 .00 CJ 0004 FP VI 4717078250326P0105 *ZABC123 USD T $1181.90 RSP ABBBBBBBBBBBBBBBCCCC00 00000000100


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Details include the conjunctive ticket number as sequence 0005. The CTD displays as follows: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0001 4400 217771 12 VI $435.90 $383.00 SP 0003 4400 217772 1234 VI $1181.90 $1123.00 SP 0005 4400 217773 12 .00 .00 CJ LOCAL CURRENCY USD CURRENCY CASH .00 CASH .00 CHECK .00 CHECK .00 CASH/CHECK .00 CASH/CHECK .00 CREDIT CARD .00 CREDIT CARD 1617.80

Notice the conjunctive ticket shows no form of payment, and no value but the INFO column indicates “CJ”.


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Split form of payment Specify the dollar or unit amount that applies to each form. In this example, there is a $150.00 cash payment and a check for $400.00. Entry: CTA4401254367X*12/$CA-150$CK-400/B500/X40/ZP4/XF6/TPA3STL3 /.TPASTLPDX

Response: WS3 AGY-58 00350 TAR LS 22FEB01 1327 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0011 4401 254367 12 MF 550.00 500.00 AP B KYD 500.00 US 40.00 T 550.00 X ZP 4.00 XF 6.00 0012 XF TPA3 STL3 0015 IT TPA STL PDX 0013 FP CA KYD T 150.00 0014 FP CK *Z KYD T 400.00

Notice the FOP for sequence number 11 in the primary display is “MF” which stands for Multiple Forms. Both Forms of Payment appear in the primary display. The “*Z” appears on the form of payment for a check because some airlines have an automated check approval system. If an approval code is available it appears here. Example of credit card as split payment: CTA44001131710*12/$CK-200$CCVI4250123456789P1201-250.00*Z12345 /B500/X40/ZP4/XF6/TPA3STL3/.TPASTLPDX

Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0006* 4400 113171 12 MF 550.00 500.00 AP B KYD 500.00 US 40.00 T 550.00 X ZP 4.00 XF 6.00 0007 XF TPA3 STL3 0010 IT TPA STL PDX * NAME REQ 0008 FP CK *Z KYD T 200.00 0009 FP VI 4250123456789P1201 *Z123456 KYD T 250.00

Notice the reminder or warning “*NAME REQ”. The name is required because one of the forms of payment is a credit card.


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Other Documents and Entry Examples:

Using the different miscellaneous codes, allows the automatic sorting and reporting of your activity. While these do not show up as specific items on the TAR, they are itemized on the cashier’s report called the TSSR (Ticket Sales Summary Report). Local procedures dictate when and which miscellaneous sales codes to use. See CTQ/ACODE for a list of system programmed accounting codes. Remember to use the currency code when necessary. Excess baggage ENTRY: CTA45101063162*XB/$CA/BUSD35 | Document Type Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0011 4510 106316 XB $35.00 $35.00 AP B USD $35.00 .00 T $35.00 0012 FP CA USD T $35.00

Pet ENTRY: CTA40659554261*PK/$CK/B50 This could be the sale of a kennel or the actual transportation charges. Local procedures determine how or when to use this miscellaneous code. Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0013 4065 955426 PK 50.00 50.00 AP B KYD 50.00 .00 T 50.00 0014 FP CK *Z KYD T 50.00


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Upgrade ENTRY: CTA40659554262*UP/$CA/B50/X4 Many frequent flyer programs offer UPGRADES for a specified amount. You may show the amount collected for the upgrade using this miscellaneous code. Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0015 4065 955428 UP 54.00 50.00 AP B KYD 50.00 US 4.00 T 54.00 0016 FP CA KYD T 54.00

MCO ENTRY: CTA40127260692*TD/$CA/B215 Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0017 4012 726069 TD 215.00 215.00 AP B KYD 215.00 .00 T 215.00 0018 FP CA KYD T 215.00

FIM Flight Interruption Manifest ENTRY: CTA02901487854*1/$FM1-UP/.FLLNAS The FIM includes the carrier providing the transportation and the routing. The number of coupons, the carrier per segment and the routing must all be equal. In the case of one segment, it looks like this. Response: MK1 AGY-26 00150 TAR ML 21APR 1415 SEQ TICKET NBR CPNS FOP TOTAL FARE TAX SP/TAX INFO 001 0291 234 560 1 .00 .00 .00 .00 AP 003 IT FLL NAS 002 FP FM 001-UP T .00


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Voids There are times when a document is voided before it is entered into the TAR. It can be added to the TAR and voided in the same transaction. ENTRY: CTA44012345631*1/VO Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0019 4401 234563 .00 .00 VO

Local accountable documents Some carriers have local documents used to receipt money taken in or given out. Use the *MS document type.

ENTRY: CTA*MS/$CK/BUSD50/X4 Response: WS3 AGY-58 00350 TAR LS 22FEB01 1327 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0016 ----------- MS $54.00 $50.00 AP B USD $50.00 US $4.00 T $54.00 0017 FP CK *Z USD T $54.00

Notice the “ticket number” area has dashes where the number would be. Local procedure dictates whether or not you need to add a remark to the TAR explaining what this is.


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Check Cashing Some locations offer check cashing services to frequent flyers or ticketed passengers on the day of travel. ENTRY: CTA*$C/$CK/BUSD35 Response: WS3 AGY-58 00350 TAR LS 01MAR01 0903 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0051 ----------- $C $35.00 $35.00 AP B USD $35.00 .00 T $35.00 0052 FP CK *Z USD T $35.00


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The TAR looks like this after the previous entries: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0001 4400 217771 12 VI $435.90 $383.00 SP 0003 4400 217772 1234 VI $1181.90 $1123.00 SP 0005 4400 217773 12 .00 .00 CJ 0006* 4400 113171 12 MF 417.80 367.80 AP 0008 FP CK 200.00 0009 FP VI 217.80 0011 4510 106316 XB CA $35.00 $35.00 AP 0013 4065 955426 PK CK 50.00 50.00 AP 0015 4065 955428 UP CA 54.00 50.00 AP 0017 4012 726069 TD CA 215.00 215.00 AP 0019 4401 234563 .00 .00 VO )>md 0020 ----------- MS CK $54.00 $50.00 AP 0022 ----------- $C CK $35.00 $35.00 AP 0024 4400 217774 .00 .00 NT 0027 4200 619300 12 CK $245.00 $215.00 AP LOCAL CURRENCY USD CURRENCY CASH 251.00 CASH .00 CHECK 250.00 CHECK 334.00 CASH/CHECK 501.00 CASH/CHECK 334.00 CREDIT CARD 271.80 CREDIT CARD 1181.90 GOVT REQ .00 GOVT REQ .00 CASH REFUNDS .00 CASH REFUNDS .00

Notice sequence item 6. There is an “*” next to the number indicating a need to add more information. Also notice sequence item 6 shows “MF” for multiple forms of payment. Sequence items 8 and 9 show only FP and the form of payment codes CK and VI. These are the “Multiple” forms of payment that apply to sequence item 6.


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Change TAR

After items have been added to the TAR, it is sometimes necessary to make changes to them. The function identifier for change is CTC. The quickest way to change the TAR is to reference the TAR sequence number (a specific document number can also be referenced), followed by a separator (/) and the new information. More than one item at a time can be changed. Multiple items need to be entered in the same order as the add entry. TAR warns if needed information is omitted by placing an asterisk (*) next to the sequence number. Display the sequence number to discover what information is needed. Change item 1 to Void

ENTRY: CTC1/VO Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0001 4400 217771 $0.00 $0.00 VO B USD $0.00 US $0.00 T $0.00 X SU $0.00 KY $0.00 XA $0.00XY $0.00 XF $0.00 PNR FX2GB3

NOTE: The INFO column changes to “VO”.


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Change item 24 to No Ticket Worldspan issues a ticket number, but the ticket failed to print, for example, when a document jams in the printer.

ENTRY: CTC24/NT Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0024 4400 217774 $1178.90 $1123.00 NT B USD $1123.00 US $24.40 T $1178.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $6.00 PNR FX2GB3

NOTE: The INFO column changes to “NT”.


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Clearing a ticket

Step Action 1 ENTRY: CTC1/CL

Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0001 0789 789501 $435.90 $383.00 CL B USD $383.00 US $24.40 T $435.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $3.00 PNR FYFW8F

NOTE: The INFO column changes to “CL” but the item no longer appears in the primary display index of documents. Other items are not renumbered. CLEARING a ticket generates a system remark to the TAR. Move to the bottom of the primary CTD display to view the remark.

2 Response to CTD: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0003 4400 217771 12 CK $435.90 $383.00 SP partial display CREDIT CARD .00 CREDIT CARD .00 GOVT REQ .00 GOVT REQ .00 CASH REFUNDS .00 CASH REFUNDS .00 REMARKS 001* TICKET NO. 078017801501 CLEARED 19MAR 1230(PARS) BY LS


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Change form of payment to credit card, remember to include the name and approval code if you do not have credit card links. ENTRY: CTC15/$CCAX372449635311003P1000*Z01019/-MONROE/C Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0015 4065 955428 UP 54.00 50.00 AP B KYD 50.00 US 4.00 T 54.00 0026 NM MONROE/C 0016 FP AX 372449635311003P1000 *Z01019 KYD T 54.00


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Change Base amount

ENTRY: CTC17/B251 Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0017 4012 726069 TD 251.00 251.00 AP B KYD 251.00 .00 T 251.00 0018 FP CA KYD T 251.00

NOTE: The currency cannot be changed, only the amount. If this is a ticket, or other TAXES apply, you MUST include the TAXES in your entry. Remember, the system replaces the old information with anything after the slash (/). In the add entry, the tax breakdown does not have a field identifier, so it is part of the base field and you must include it for proper reporting. Change base & taxes

ENTRY: CTC27/BUSD215/X42/XF6/MIA3STL3 Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0027 4200 619300 12 $263.00 $215.00 AP B USD $215.00 US $42.00 T $263.00 X XF $6.00 .00 0028 XF MIA3 STL3 0030 IT MIA STL MCI 0029 FP CK *Z USD T $263.00


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Change or add routing

ENTRY: CTC3/.MIAGCMMIA Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0003 4400 217771 12 $435.00 $435.00 AP B USD $435.00 .00 T $435.00 PNR FYFW8F 0005 IT MIA GCM MIA 0004 FP CK *Z USD T $435.00

Step Action

1 Before, There is a reminder to add the name: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0006* 4400 113171 12 MF 550.00 500.00 AP B KYD 500.00 US 40.00 T 550.00 X ZP 4.00 XF 6.00 0007 XF TPA3 STL3 0010 IT TPA STL PDX * NAME REQ 0008 FP CK *Z KYD T 200.00 0009 FP VI 4250123456789P1201 *Z123456 KYD T 250.00

2 Change or Add name.

ENTRY: CTC6/-BELL/C Response: WS3 AGY-58 00350 TAR LS 18MAR01 0829 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0006* 4400 113171 12 MF 550.00 500.00 AP B KYD 500.00 US 40.00 T 550.00 X ZP 4.00 XF 6.00 0007 XF TPA3 STL3 0010 NM BELL/C IT TPA STL PDX 0008 FP CK *Z KYD T 200.00 0009 FP VI 4250123456789P1201 *Z123456 KYD T 250.00


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Step Action

1 Change a form of payment Before: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0003 4400 217771 12 $435.00 $435.00 AP B USD $435.00 .00 T $435.00 PNR FYFW8F 0005 IT MIA GCM MIA 0004 FP CK USD T $435.00

2 The primary sequence number or the form of payment sequence

number can be specified. ENTRY: CTC3/$CA OR CTC4/$CA Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0003 4400 217771 12 $435.00 $435.00 AP B USD $435.00 .00 T $435.00 PNR FYFW8F 0005 IT MIA GCM MIA 0004 FP CA USD T $435.00


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Step Action

1 To change the amount on a multiple form of payment, the form of payment sequence number must be specified, not the primary sequence number. Example (before) WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0006 4010 113171 XB MF 90.00 90.00 AP B USD 90.00 .00 T 90.00 0007 FP CA USD T 45.00 0008 FP CK *Z USD T 45.00

2 Change the cash amount to 35

ENTRY: CTC7/B35 Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0006* 4010 113171 XB MF 90.00 90.00 AP B USD 90.00 .00 T 90.00 * TTL SALES EXCEEDS FOP 0007 FP CA USD T 35.00 0008 FP CK *Z USD T 45.00

Notice the warning * TTL SALES EXCEEDS FOP

3 Change the check amount to 55 ENTRY: CTC8/B55 Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0006 4010 113171 XB MF 90.00 90.00 AP B USD 90.00 .00 T 90.00 0007 FP CA USD T 35.00 0008 FP CK *Z USD T 55.00


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Balancing the TAR

References: HELP OVERAGE HELP SHORTAGE

Overage/Shortage

If the amounts are not correct, look for such things as a form of payment CASH and should have been entered as CHECK. Look for documents not entered. Make corrections then proceed to the balance entry. Local accounting procedures determine how overages or shortages are reported. Example to report a cash difference: ENTRY: CTA*$O/$CA/B20. | | | | | amount, include currency when applicable. | form of payment over or short, example “cash”. *$O is the code for overage. *$S is the code for shortage. At the end of the shift, agents should account for the money collected and the tickets or other negotiable documents issued. The entry to balance the TAR is CTBAL. ENTRY: CTBAL The TAR can be printed and balanced at the same time using the entry: JTxxxoo/CTBAL. If additional copies of the balanced TAR are needed, the agent must enter CTON then JTxxxoo/CTD. The JTxxx00/CTBAL entry cannot be used more than once a day.


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Here are a few tips to make checkout faster: • Each time a document is added to the TAR, place it upside down in the

drawer. This keeps documents in the same order as the TAR.

• It is not necessary to add your manual documents to the TAR immediately. Keep all items; charge slips, auditors coupons, checks etc. together and upright in your drawer. When the opportunity arises, to add these items to the TAR and turn them upside down in the drawer, keeping items in sequence order.

• Make the CTD entry and check if any sequence numbers have an asterisk (*) next to them. This should be done throughout the day allowing you to enter forgotten items while your memory is still fresh about the transaction.

• At the end of the day, make the CTD entry one last time to see if there are any details missing.

• Make the CTDT (entry to display totals). Count the cash and be sure it matches the amount on the TAR. Add up your checks, and compare these amounts to the TAR. Then do the same for credit cards, GTRs and refunds.

• If amounts are correct, make the entry to balance the TAR (CTBAL).

The CTBAL can be entered only once a day. If a CTBAL is done before checking the amounts and there is a discrepancy, only the cashier can reopen the TAR.


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Exchange Process

When exchanging documents consider what penalties and taxes, if any apply. The process to exchange completely unused tickets is different than that with used coupons.

Unused Ticket

Additional collections / Non-penalty fares

Does NEW ticket have NEW PFC? Is it going to a different city than before? The PFC’s need to be redistributed if it is. For example, the original ticket was from NAS to FLL; the new ticket is from NAS to MIA. FLL does not charge PFCs, MIA does. The new PFC must be reported. Once again, compare the ticket to the pricing record in the PNR.

No excise tax but there is a new PFC Subtract the PFC to find the new base 4C 250 - 3 = 247 Add the amount to the TAR

ENTRY: CTC4/AC$CC/B247/XF3/MIA3


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Does the US excise tax apply? If there is NO U.S. Excise Tax, enter only /B and the amount in your additional collection entry:

ENTRY: CTC4/AC$CA /B250 If there is U.S. Excise Tax:

ENTRY: CTC4/AC$CA/B231.48/X18.52 If both the excise tax and PFCs apply, the entry looks like this:

ENTRY: CTC4/AC$CA/B231.48/X18.52/XF3/MIA3 If there IS US excise and or PFC taxes: Subtract any NEW PFC from the total additional collection before calculating the US tax. Subtract PFC to find the new base

ENTRY: 4C 250 - 3 = 247 Calculate excise tax

ENTRY: 4F$247 = BASE 230.11 TAX 16.89 Add the additional amount to TAR

ENTRY: CTC4/AC$CA/B230.11 /X16.89/XF3/MIA3


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Penalty Fares Penalty amounts are not taxed. If a penalty applies, after calculating the taxes, add the penalty amount to the BASE fare.

ENTRY: 4C230.11 # 75 = 305.11 In the above example, the additional collection of $250 plus a penalty of $75, the entry would be:

ENTRY: CTC4/AC$CC/B305.11/X16.89/XF3/MIA3

Used Ticket

Original itinerary NYCMIANYC

New itinerary NYCMIA ORD NYC New ladder should show the original routing and amounts plus the new routing and amounts Step Action

1 Take base fare from the fare ladder ENTRY: NYCXXMIA 101.09

2 Add new base fare to that amount ENTRY: MIAAACHI Q1.82 226.36 UANYC 112.73

3 Create new ladder ENTRY: NYCXXMIA 101.09 AACHI Q1.82 226.36 UANYC 112.73 END XF JFK3MIA3ORD3

4 Calculate tax ENTRY: 4F$B540 = 43.20

5 Check for / add new PFCs


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Step Action ENTRY: /XF3/ORD3

6 Compare amounts and manually price ENTRY: 4C 583 - $446 = 137 ADD COL

7 Add the amount to the TAR ENTRY: CTA4/AC$CA/B496.80/X43.20/XF3/ORD3


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Exchanges

Tickets

Even Exchanges

Reference: HELP 4TEE

Placing exchange information into the PNR allows Worldspan to print the data on the ticket. This is called CUSTOMIZED DATA. The information is entered into the secondary form of payment field (the 5$/ field). Depending on the ticket formatter, there can be two, three or four lines of (5$/) data that can be printed. The information is free flow and up to 28 printable characters per line. NOTE: Even though the 5$/ field allows 4 lines of data, up to 60 characters each, the ticket formatter determines what prints. Examples of customized remarks: REISSUE A/C 50 PNLTY 50 A/C - add collect and the amount REISSUE REFUND 150 Refund comment and amount REISSUE PEN WAIVED BY JS PEN - penalty waived and

authorization


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Step Action

1 If the original Form of payment IS NOT in the PNR, use the following entry: ENTRY: 5$CCVI12222223123 P1201 #5$/REISSUE EVEN EXCHANGE If the original form of payment IS IN the PNR, use the following entry: ENTRY: 5$/REISSUE EVEN EXCHANGE

2 End and retrieve the PNR ENTRY: ER

3 Issue ticket Even Exchange no penalty ENTRY: 4T$*EE37844002177715*12

The original form of payment prints in the original form of payment box along with the words REISSUE EVEN EXCHANGE. Complete the DATE and PLACE of original issue. If the original form of payment is not included in the PNR, it must be included in the entry and written on the ticket in the exchange box. Complete the original date and place of original issue.

ENTRY: 4T$CK*EE37844002177715*12


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Prepaid tickets When a traveler presents a PTA voucher for travel and the amount is the same as the fare, it is an even exchange. In an automated situation, the entry is: 4T$PT*EE01540126681234 and the system does the rest. Be sure to include the carrier code of the exchange document. When you are manually writing the ticket and adding it to the TAR, the entry is:

ENTRY: CTA4401254445X*1/$PT*EE01540123332233-446.00/B400.00/X32/ZP2/XF3 /ORD3 /-ADDAMS/G/.ORDSTL

Response: WS3 AGY-58 00350 TAR LS 22FEB01 1327 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0018 4401 254445 1 PT 437.00 400.00 APEE B KYD 400.00 US 32.00 T 437.00 X ZP 2.00 XF 3.00 0019 XF ORD3 0021 NM ADDAMS/G IT ORD STL 0020 EX 0154012333223 KYD T 446.00

Notice the document number exchanged is listed on the last line. The carrier code must be included from the exchange document, as it can be a negotiable document from another airline being processed.


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Uneven Exchanges

Reference: HELP 4TIE

Additional collection

Create CUSTOMIZED DATA: Step Action

1 If the original Form of payment IS NOT in the PNR, use the following entry: ENTRY: 5$CCVI12222223123 P1201 #5$/REISSUE A/C 50 PLUS PNLTY 35 If the original form of payment IS IN the PNR, use the following entry: ENTRY: 5$/REISSUE A/C 50 PLUS PNLTY 35

2 Issue the ticket ENTRY: 4T$CK*IE01640103621421*1234

The original form of payment prints in the original form of payment box along with the words REISSUE A/C 50 PLUS PNLTY 35. Next add the additional collection amount:

ENTRY: CTC4 /AC$CA /B81.51/X3.49/XF3/MIA3 | | | | | fare and tax breakdown | Add Collect code and form of payment Sequence number


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MCO Refund When not issuing cash refunds at the ticket counters, but issuing MCO for the refund value, follow these steps. Exchange the ticket: Step Action

1 Issue the ticket ENTRY: 4T$CK*IE01640136214221*34

or CTA40135214123*12/$IE01640136214123/B300/X24 /.MIAATL

Response: TAR ITEM 21

2 Issue MCO for refund:

CTE40124498024*TD/$AI21/B75 | | | | | | | value of new MCO | | Associate this to TAR item 21 | code for Transportation Deposit number of MCO you are issuing


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Cash Refund The cash taken in must be an amount equal to or greater than the amount of the refund being issued. If there is not sufficient cash, a company check must be issued or request the check from Revenue Accounting. Cash Refund:

ENTRY: CTA*MR/$CA/B100 Response: WS3 AGY-58 00350 TAR LS 01MAR01 0903 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0053 ----------- MR 100.00 100.00 AP B KYD 100.00 .00 T 100.00 0054 FP CA KYD T -100.00

Remember to specify the appropriate currency. Notice the “minus” sign in front of the amount on line 54.


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Associated Exchange Items

An associated item is a secondary transaction that is related to an Exchange. An associated item is the name given to the entry that “hooks” the transactions together. The difference between a normal exchange and an associated item transaction is the use of the CTE entry for the associated item. Example: A passenger wants to exchange a ticket that has a value of $338.00 for a ticket valued at $218.00. At the same time, he is checking four pieces of baggage on his domestic flight. The $45.00 excess baggage charges would be paid out of the remaining value of the exchange ticket. In the first example, you must issue an MCO for the full $120.00, then use the MCO to pay the excess baggage, and finally refund the remaining $75 to another MCO. In the second example, the accounting department will mail the $75 to the passenger. Example 1 Customized data is not in the PNR. Here is your sequence: Reissue the ticket (include the original form of payment): Step Action

1 Reissue ticket using original form of payment: ENTRY: 4T$CCVI4250123456789P1001*IE01223242182345*12

Response: PNR PRE-PRICED ON 19MAR FOR TKTG ON 19MAR * PRICING RULES VALIDATING CARRIER DEFAULT KX * SURCHARGE APPLIED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX SU TAX KY TAX 001- 383.00 35.40 5.00 12.50 435.90 Y26 383.00 35.40 5.00 12.50 435.90 TTL USD TAR SEQ NO. 009 *ITEMS REQUIRE FURTHER ACTION* * CHECK L.P.B. - TKT LINK UNAVAILABLE * PNR *FYFW8F


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Step Action 2 Refund the full amount to an MCO and associate it to sequence

number 9: ENTRY: CTE40101131711*TD/$AI9/BUSD120 Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0009* 4400 217772 12 $435.90 $383.00 SPIE B USD $383.00 US $24.40 T $435.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $3.00 PNR FYFW8F * NEED ADDL COLL/REF 0010 EX 0124200619300 *12 0011 4010 113181 TD $120.00 $120.00 APAI B USD $120.00 .00 T $120.00

3 Exchange the MCO to the XB: ENTRY: CTA45101063261*XB/$IE3784010113172X-120/BUSD45 | | | | | | | excess bag fee | | MCO amount | MCO number excess bag number Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0012* 4510 106326 XB $45.00 $45.00 APIE B USD $45.00 .00 T $45.00 * NEED ADDL COLL/REF 0013 EX 3784010113181 KYD T 120.00


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Step Action 4 Issue new MCO for remainder:

ENTRY: CTE4010113271X*TD/$AI58/BUSD75 | | | | | | | MCO amount | | Sequence number to associate | MCO document number Associate transaction entry Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0012* 4510 106326 XB $45.00 $45.00 APIE B USD $45.00 .00 T $45.00 * NEED ADDL COLL/REF 0013 EX 3784010113181 KYD T 120.00 0014 4010 113288 TD $75.00 $75.00 APAI B USD $75.00 .00 T $75.00


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Example 2 Step Action

1 Reissue the ticket: ENTRY: 4T$CCVI4250123456789P1001*IE3784200218234X*34 Response: PNR PRE-PRICED ON 19MAR FOR TKTG ON 19MAR * PRICING RULES VALIDATING CARRIER DEFAULT KX * SURCHARGE APPLIED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX SU TAX KY TAX 001- 383.00 35.40 5.00 12.50 435.90 Y26 383.00 35.40 5.00 12.50 435.90 TTL USD TAR SEQ NO. 015 *ITEMS REQUIRE FURTHER ACTION* * CHECK L.P.B. - TKT LINK UNAVAILABLE * PNR *FYFW8F

2 Issue the excess baggage:

ENTRY: CTE4521456012X*XB/$AI15/BUSD45 Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0015* 4400 217773 12 $435.90 $383.00 SPIE B USD $383.00 US $24.40 T $435.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $3.00 PNR FYFW8F * NEED ADDL COLL/REF¬ 0016 EX 3784200218234 *34 0017 4521 456012 XB $45.00 $45.00 APAI B USD $45.00 .00 T $45.00


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3 Issue Refund check: ENTRY: CTC44/RF$CK/B75 Final response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0015 4400 217773 12 $435.90 $383.00 SPIE B USD $383.00 US $24.40 T $435.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $3.00 PNR FYFW8F 0018 FP CK *Z KYD T -75.00 0016 EX 3784200218234 *34 0017 4521 456012 XB $45.00 $45.00 APAI B USD $45.00 .00 T $45.00

In both cases, complete the original date, place and form of payment on the issued documents.


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Multiple exchange documents

Worldspan has the capability of accepting up to four exchange documents as part of a single transaction. A maximum of two exchange documents can be included in a single entry. Transactions involving three or four exchange documents require secondary entries. Exchanges involving more than four documents are handled as Accounting Review “XX” items. This could be either an even or uneven exchange, but most likely would be uneven. This example is for an Additional Collection. As with other exchange transactions, the fare that prints on the new ticket will represent the fare ladder, which combines the fare for any flown segments and the fares for any segments being ticketed. The fare for the new ticket is then compared to the combined fare of all the exchange documents. Any fare difference is either collected or refunded as appropriate. Example. Karen Patel wants to ticket the following itinerary. She has three documents to exchange. Two of the tickets are partially used. 1.1PATEL/KAREN*ADT 1 AA 925Y 06MAR SA JFKSTL HK1 520P 713P/O E 2 AA 19Y 06MAR SA STLDEN HK1 830P 1001P/X E 3 UA 725Y 08MAR MO DENPDX HK1 800P 946P/O 4 AA 24Y 08MAR MO PDXSEA HK1 1100P 1152P/X E 5 AA 152Y 10MAR WE SEASTL HK1 1205P 558P/O E 6 AA 204Y 10MAR WE STLTPA HK1 658P 1026P/X E


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Step Action

1 Get the price of the new itinerary: ENTRY: 4* Response: PNR PRICED 17FEB FOR TKTG 17FEB SALE INDICATOR- SITI ADT 01 TTL- 2629.00 BF- 2417.59 TX1- 193.41 TX2- 12.00ZP TX3- 6.00XF JFK AA 925 Y 06MAR 520P OK Y25 2PC X STL AA 19 Y 06MAR 830P OK Y25 2PC O DEN UA 725 Y 08MAR 800P OK YUA 2PC X PDX UA 24 Y 08MAR 1100P OK YUA 2PC O SEA AA 152 Y 10MAR 1205P OK Y25 2PC X STL AA 204 Y 10MAR 658P OK Y25 2PC TPA¬ NYC AA X/STL AA DEN181.82 SEA Q1.82 476.36 AA X/STL AA TPA610.91USD 1822.74END AA XF JFK3STL3

2 Gather the flown segment information from the tickets:

First ticket TPAAANYC Q1.82 126.37 Second: TPAAASTL Q1.82 377.27 AAMKC 44.55

3 The new fare ladder is the sum of the used tickets plus the new segments. Use Rate Desk Pricing (RDP) to create the ladder. ENTRY: 4/L-TPAAANYC Q1.82 126.37/- TPAAASTL Q1.82 377.27 AAMKC 44.55/- NYCAADEN 181.82 UASEA Q1.82 476.36 AASTLAATPA 610.91$1822.74 AA XF TPA3TPA3STL3JFK3 The value of the new ticket is $2629.00. The value of the three exchange documents is: $152.00, $819.00, and $296.00 for a total of $1267.00. The transaction is an uneven exchange with a $750.00 additional collection.


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Step Action 4 Issue ticket and add the TAR items. When there are three or four

exchange documents, the number of exchange documents must be indicated in the ticketing entry. A series of continuation entries follow to complete the transaction. The exchange documents can be entered in any order. This example assumes that Rate Desk Pricing is used in the PNR. The use of customized data is not recommended on multiple exchange transactions because the second exchange document prints in the form of payment box and overlays the previous data. First item is a ticket exchange. ENTRY: 4T$CCAX123123123123*IE01524287390735*34/ME3 | number of documents Response: PNR PRE-PRICED ON 19MAR FOR TKTG ON 19MAR * PRICING RULES VALIDATING CARRIER DEFAULT KX * SURCHARGE APPLIED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX SU TAX KY TAX 001- 383.00 35.40 5.00 12.50 435.90 Y26 383.00 35.40 5.00 12.50 435.90 TTL USD TAR SEQ NO. 019 *ITEMS REQUIRE FURTHER ACTION* PNR *FYFW8F


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Step Action 5 The next document is an MCO:

ENTRY: CTM19/$IE01540126477081-152 | value of the MCO. Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0019* 4400 217774 12 ME $435.90 $383.00 SPIE B USD $383.00 US $24.40 T $435.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $3.00 PNR FYFW8F * NEED ADDL EXCH DATA * NEED ADDL COLL/REF 0020 EX 0152428739073 *34 0021 EX 0154012647708 KYD T 152.00

6 Third document is a ticket: ENTRY: CTM19/$IE01544017701981*2 Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0019* 4400 217774 12 ME $435.90 $383.00 SPIE B USD $383.00 US $24.40 T $435.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $3.00 PNR FYFW8F * CHECK L.P.B. TKT LINK UNAVAILABLE * NEED ADDL COLL/REF 0020 EX 0152428739073 *34 0021 EX 0154012647708 KYD T 152.00 0022 EX 0154401770198 *2


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Step Action 7 The Additional collection:

ENTRY: CTC19/AC$CCAX132123123123132P1201*Z1324/B681.82/X68.18 Final Response: WS3 AGY-58 00350 TAR LS 19MAR01 1128 SEQ TICKET NBR CPNS FOP TOTAL FARE INFO 0019 4400 217774 12 ME $435.90 $383.00 SPIE B USD $383.00 US $24.40 T $435.90 X SU $5.00 KY $12.50 XA $2.00 XY $6.00 XF $3.00 PNR FYFW8F 0023 FP AX 372449635311003P1201 *Z1324 KYD T 750.00 N KYD $681.82 US $68.18 0020 EX 0152428739073 *34 0021 EX 0154012647708 KYD T 152.00 0022 EX 0154401770198 *2


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Refunding Items to TAR

Check local REFUND PROCEDURES. Some airlines choose not to record the refunds in TAR. Depending on the extent of Revenue Accounting automation, the information can be manually retrieved from the TAR and the refund check issued or it can be retrieved from a tape. It is important to provide all the data required to expedite the process. There are times when the refund cannot be handled through the tape process. TAR tells you when to use the “manual” refund entries. THESE REFUND PROCEDURES APPLY TO US DOMESTIC LOCATIONS ONLY. In order to process ’cash’ refunds, there must be an amount equal to or greater than the amount to refund in your cash drawer. Most refunds are via company check or credit to a charge card. Many refunds can be processed with a simple CRT entry similar to the entry currently used to add manual item to TAR. Use the action code of CTR to add refund items to your TAR. The refund follows a similar format as the CTA and CTC but requires more information, Worldspan will prompt for needed items. Format: CTR doc nbr *dt /$fop-options /Bamt/Xamt/XFamt /cpamt /rt /-name/a /@payee name /A-street /B-street /C-city state zip /.ctyctycty *fa

Document number and type (doc nbr * dt) The original document number and type (doc nbr *dt) includes the numeric airline code (015 378 016 etc) and check digit, coupon number(s) or miscellaneous type code.


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Form of payment options (/$fop) cash, check, credit card (/$fop -iata) travel agency (/$fop*exchange doc) previous exchange When the form of payment is a credit card, include the expiration date. When a travel agency issued the ticket presented for refund, the travel agency IATA number must be included in order for revenue accounting to adjust commission amounts. This number is seven digits and is found in the validation box on the ticket. Separate the IATA number from the form of payment with a dash (-). When the ticket has been previously reissued, you must include the old exchange number in the refund entry also. Separate this number from the form of payment with an asterisk.

Base Fare and Tax amount (/Bamt/Xamt/XFamt) Break down the fare the same way as on an add transaction.

Cancellation Penalty code and amount (cpamt) Cancellation or penalty charges, use DX for domestic penalties, and IX for international penalties. Worldspan then calculates the refund taking appropriate taxes into account.

Refund type (/rt) The refund type is Voluntary (V) or Involuntary (I)


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Name (/-name/a) The traveler’s last name with first initial only.

Payee Name (/@payee name) Use this to indicate that the refund goes to someone other than the person submitting the refund. An example of this is when the refund is returned to the company.

Address fields (/A- street /B- street /C-city state zip) The address provides for two lines of street information. The last line must be the city state and zip or the zip override. “A-“ identifies the first line of the street address and is required. “B-“ identifies the second line of street address and is optional. “C-“ identifies the city state and zip and is required. The system edits for proper US state codes and zip code formats. ZIP code may be either 5 or 9 digits in the 11115-1111 format. See G/SPL/REF/STATES in GRS for correct state codes. Address information is required when the original form of payment is Cash, Check or GTR. If mailing to locations outside the United States, use the “-I” format to override the zip code edits.

Itinerary and Fare adjustment (.ctyctycty*fa) Fare adjustments are subject to local procedures. Refund adjustments are recommended for day of flight only. Otherwise, you should reissue the ticket. Fare adjustments fall into two categories: Downgrades and Reroutes. A Downgrade is defined as a passenger traveling in a lower class than booked and paid. A Reroute is defined as traveling on a different routing than that for which the ticket was issued which results in a lower fare. Both these situations require that an itinerary and a downgrade or reroute code be included in the entry.


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It is extremely important that you include the itinerary and downgrade/reroute codes in all fare adjustment entries. The refund system records the refund entries differently depending upon the presence or absence of the itinerary information. Any refund without the itinerary is recorded as a refund of UNUSED coupons (RU) and requires that the supporting coupon(s) be submitted with the TAR. Any refund entry with the itinerary is recorded as a Refund Adjustment (RA) and no supporting coupons are required. This is important when you are attempting to balance your TAR at the end of the day.

Refund examples

Basic Refund CTR37824651234560*12/$CCAX374223302221225P1001/B80/V/-GIBSON/M

| | | | | | | | | traveler’s name | | | refund type V or |

| | | I | | total amount of refund | original form of payment original document number Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0013 2465 123456 12 RV 80.00 80.00 .00 AP B USD 80.00 .00 T 80.00 0015 NM GIBSON/M * * * IF DOWNGRADE OR REROUTE ENTER ITINERARY * * * CHECK L.P.B. TKT LINK UNAVAILABLE * IS PSGR NAME DIFFERENT 0014 FP AX 372449635311003P0101 *Z USD T 80.00 * TOTAL REFUND AMOUNT 80.00 *

The response is similar to other TAR items. The form of payment reflects RV - refund voluntary or RI refund involuntary.


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Warnings are issued for refunds. This is a reminder to enter required data. Improperly entered refunds cause an incorrect balance. Be sure to indicate the Reroute or Downgrade when they apply so totals are correct. The * ADDRESS REQUIRED * item appears when the original form of payment is cash, check or GTR. It is expected the revenue accounting office will issue a company check and mail it to the traveler. In this example, a credit is issued to the American Express card.

International Refunds Entry Explanation CTA*TR/$CA0162401123456X*12/B200 Refund ticket CTA*TR/$CA01640171234561/B200 Refund MCO CTA*MR/$CA/B200 Refund Miscellaneous


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Payee name

Certain refund situations require additional information other than the mandatory refund data. Use the action code CTCR to add or change a refund item. CTCR works just like the CTC in that it replaces the old information with whatever follows the slash (/). Entry to add PAYEE NAME

ENTRY: CTCR1/@MGM GRAND PRODUCTIONS

Response: SEQ TICKET NBR CPNS FOP TOTAL FARE TAX INFO 001 2465123456 12 RV 280.00 259.26 20.74 AP B USD 259.26 US 20.74 T 280.00 003 NM GIBSON/M 004 PA MGM GRAND PRODUCTIONS 002 FP AX 374223302221225 USD T 280.00 * TOTAL REFUND AMOUNT 280.00

Mailing address NOTE: Be sure to use the PAYEE’s mailing address when the payee is different than the traveler. Two lines of address

ENTRY: CTCR1/A-123456 NW 77 TERRACE/C-NEW YORK NY 10012

Three lines of address

ENTRY: CTCR1/A-MGM GRAND STUDIOS/B-123456 NW 77 TERRACE/C-NEW YOUR NY 10012-1212

International address

ENTRY: CTCR1/A-123456 NW 77 TERRACE/C-LONDON ENGLAND 4WB3 -I


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Fare Adjustment

Involuntary down grade

Involuntary change from F to C Fare difference $140.00

Entry: CTR01624341234560*3/$CCAX37123500000006N0101/B75/I/-COOK/J/.JFKSTL*F-C | | | | | | | | | | |downgrade | | | | | | | | | routing | | | name | | Fare difference / Involuntary | original form of payment coupon number

Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0016 2434 123456 3 RI 140.00 140.00 .00 AP B USD 140.00 .00 T 140.00 0018 NM FROST/J *F-C IT JFK STL * CHECK L.P.B. TKT LINK UNAVAILABLE¬ * IS PSGR NAME DIFFERENT¬ 0017 FP AX 372449635311003N0101 *Z USD T 140.00 * TOTAL REFUND AMOUNT 140.00 *


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Voluntary reroute Original trip SGF - DFW - JFK New trip SGF - STL - JFK Fare difference $45.00 Entry: CTR01640100012542*12 /$CCAX371234567895006/B45/V/-COSTNER/K/.SGFDFWJFK*RR | | | | | | | | | | | Reroute | | | | Routing | | | name | Refund amount/ Voluntary original form of payment Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0019 4400 217772 12 RV 45.00 45.00 .00 AP B USD 45.00 .00 T 45.00 0021 NM COSTNER/K *RR IT SFG DFW JFK * CHECK L.P.B. TKT LINK UNAVAILABLE * IS PSGR NAME DIFFERENT 0020 FP AX 372449635311003N0101 *Z USD T 45.00 * TOTAL REFUND AMOUNT 45.00 *


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Automated refunds There are times when the refund cannot be paid by local draft or out of the cash drawer. The refund can be recorded for automated processing from Revenue Accounting. The code for automated refunds is “MA”. Your accounting process determines how the refund works within the accounting system. AUTOMATED REFUNDS APPLY ONLY TO US DOMESTIC LOCATIONS at this time. Additions of other locations require development work. Automated ticket with uneven exchange:

ENTRY: 4T$CK*IE3702400380701*12 Response: PNR PRE-PRICED ON 19MAR FOR TKTG ON 19MAR * PRICING RULES VALIDATING CARRIER DEFAULT KX * SURCHARGE APPLIED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX SU TAX KY TAX 001- 383.00 35.40 5.00 12.50 435.90 Y26 383.00 35.40 5.00 12.50 435.90 TTL USD TAR SEQ NO. 024 *ITEMS REQUIRE FURTHER ACTION* * CHECK L.P.B. - TKT LINK UNAVAILABLE * PNR *FYFW8F

Some carriers have a “lost ticket” process available. The warning “check L.P.B. - ticket link unavailable” advises Worldspan was unable to check for a lost ticket report.


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Add Refund information:

ENTRY: CTC24/MA$CK/B82/X10.50/V Response: MP1 AGY-10 00300 TAR LJ 03MAR01 1038 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0006* 2400 380704 1 RV 102.20 82.00 20.20 SPIE B USD 82.00 XY 6.00 T 102.20 X US 12.20 XA 2.00 PNR CG9SGR * ADDRESS REQUIRED¬ * IS PSGR NAME DIFFERENT¬ 0008 FP CK *Z USD T -92.50 N USD -103.00 US 10.50 0007 EX 3702400380701 *12 * TOTAL REFUND AMOUNT -92.50 *

Notice - the prompt to enter the address. The address is not within the US. Use the international address override:

ENTRY: CTCR6/A-1234 MAIN STREET/B-APT 3/C-NASSAU BAHAMAS -I

Response: MP1 AGY-10 00300 TAR LJ 03MAR01 1038 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0006 2400 380704 1 RV 102.20 82.00 20.20 SPIE B USD 82.00 XY 6.00 T 102.20 X US 12.20 XA 2.00 PNR CG9SGR 0009 A-1234 MAIN STREET 0010 B-APT 3 0011 C-NASSAU BAHAMAS 0008 FP CK *Z USD T -92.50 N USD -103.00 US 10.50 0007 EX 3702400380701 *12 * TOTAL REFUND AMOUNT -92.50 *

If a travel agency issued the ticket, be sure to indicate the IATA number for commission adjustments. This example also includes a domestic penalty.

ENTRY: CTC17/MA$CCAX371234567895006-2667898/B92.59/X7.41/DX80/V


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Penalty charges deducted from refund Many fares include rules that provide penalty charges for cancellations, reissues, or changes. The refund system provides optional entries that correctly apply these charges against the base fare and tax amounts when included in the refund entry. The current codes are DX for domestic and IX for international. To ensure correct adjustment of taxes, the base fare and taxes must be separated. Example, refund of ticket valued at $388.00 with a 25% penalty. This ticket has $6.00 in PFC taxes. These taxes must be deducted before calculating the base fare. Step Action

1 Calculate penalty entry: ENTRY: 4C388X.25

Response: *TTL 97.00

2 Subtract the PFCs

ENTRY: 4C388-6

Response: TTL 382

3 Calculate the base fare and tax:

ENTRY: 4F$382

Response: DOMESTIC FARE $ 353.70 TAX $ 28.30 TOTAL $ 382.00 TAX CALCULATED AT 8PCT


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ENTRY: CTR378404011113333*12/$CCAX3712123456789P0101 /B353.70/X28.30/XF6/MCI3STL3/DX/V/-MULDER/F | | | | | | | | | name | | | Refund type | | Domestic penalty | Tax amount and PFCs Base fare

Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0022 4400 111333 12 RV 291.00 353.70 34.30 AP B USD 353.70 US 28.30 T 291.00 X XF 6.00 DX 97.00 0023 XF MCI3 STL3 0025 NM MULDER/F * * * IF DOWNGRADE OR REROUTE ENTER ITINERARY * * * CHECK L.P.B. TKT LINK UNAVAILABLE * IS PSGR NAME DIFFERENT 0024 FP AX 372449635311003P0101 *Z USD T 291.00 * TOTAL REFUND AMOUNT 291.00 *

As the response shows, the domestic penalty of $97.00 has been automatically deducted from the base fare, and then the tax is added to the remainder, resulting in the correct total refund of $291. Refunds look like this on the primary CTD display: Partial Display: 0013 2465 123456 12 RU 80.00 80.00 .00 AP 0016 2434 123456 3 RA 140.00 140.00 .00 AP 0019 4400 217772 12 RA 45.00 45.00 .00 AP 0022 4400 111333 12 RU 291.00 353.70 34.30 AP

Notice - Item 16 and 19, the FOP column shows RA, which equals Refund Adjustment. No supporting ticket coupons are in the drawer when balanced. Item 13 and 22 are refunds of unused tickets. Provide the coupons when balancing at the end of the shift.


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Associated refunds Associated refunds occur when the traveler submits multiple documents for refund but only one refund check is issued. The Associate Refund entry is similar to the other entries, just add “E” to the entry:

ENTRY: CTER Here is the example and the process. Refund two tickets one for Mr. Adams, one for Mrs. Adams. Refund ticket one:

ENTRY: CTR37024021185191*12/$CCVI4717078250326/B318.18/X31.82/XF6/STL3JFK3/V/-ADAMS/D

Response: MP1 AGY-10 00300 TAR LJ 03MAR01 1038 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0012 2402 118519 12 RV 356.00 318.18 37.82 AP B USD 318.18 US 31.82 T 356.00 X XF 6.00 .00 0013 XF STL3 JFK3 0015 NM ADAMS/D * * * IF DOWNGRADE OR REROUTE ENTER ITINERARY * *¬ * CHECK L.P.B. TKT LINK UNAVAILABLE¬ * IS PSGR NAME DIFFERENT¬ 0014 FP VI 4717078250326 *Z USD T 356.00 * TOTAL REFUND AMOUNT 356.00 *


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Associate ticket two:

ENTRY: CTER01624021185202*12/$AI12/T356/V/-ADAMS/S Response: MP1 AGY-10 00300 TAR LJ 03MAR01 1038 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0012 2402 118519 12 RV 356.00 318.18 37.82 AP B USD 318.18 US 31.82 T 356.00 X XF 6.00 .00 0013 XF STL3 JFK3 0015 NM ADAMS/D * CHECK L.P.B. TKT LINK UNAVAILABLE 0014 FP VI 4717078250326 *Z USD T 712.00 0016 2402 118520 12 RV 356.00 329.63 26.37 APAI B USD 329.63 US 26.37 T 356.00 0017 NM ADAMS/S * TOTAL REFUND AMOUNT 712.00 *

The display has only one form of payment line (14), but that the TOTAL REFUND is for the total of the two tickets. Both tickets are credited to the same credit card.

Refund Conjunctive tickets Initial entry:

ENTRY: CTR37824651234560*1234/$CK/B318.18/X31.82/XF6/STL3JFK3/V/-PERLMANN/R

Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0029* 4400 217889 1234 RV 356.00 318.18 37.82 AP B USD 318.18 US 31.82 T 356.00 X XF 6.00 .00 0030 XF STL3 JFK3 0032 NM PERLMANN/R * * * IF DOWNGRADE OR REROUTE ENTER ITINERARY * * * CHECK L.P.B. TKT LINK UNAVAILABLE * ADDRESS REQUIRED * IS PSGR NAME DIFFERENT 0031 FP CK *Z USD T 356.00 * TOTAL REFUND AMOUNT 356.00 *


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Conjunctive ticket

ENTRY: CTA37824651234656*12/$CJ29 Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0029* 4400 217889 1234 RV 356.00 318.18 37.82 AP B USD 318.18 US 31.82 T 356.00 X XF 6.00 .00 0030 XF STL3 JFK3 0032 NM PERLMANN/R * CHECK L.P.B. TKT LINK UNAVAILABLE * ADDRESS REQUIRED 0033 4400 217890 12 .00 .00 .00 CJ 0031 FP CK *Z USD T 356.00 * TOTAL REFUND AMOUNT 356.00 *

Notice, the conjunction reference is entered the same as before with the CTA.

Changing refunds

This function is similar to changing any TAR item. The function identifier is CTCR plus the TAR sequence number. Examples: Add or change address:

ENTRY: CTCR29/C-KANSAS CITY MO 64153 CTCR29/A-123 MAIN STREET/C-GLADSTONE MO 64119

Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0029 4400 217889 1234 RV 356.00 318.18 37.82 AP B USD 318.18 US 31.82 T 356.00 X XF 6.00 .00 0030 XF STL3 JFK3 0032 NM PERLMANN/R 0034 A-123 MAIN STREET 0035 C-GLADSTONE MO 64119 0033 4400 217890 12 .00 .00 .00 CJ 0031 FP CK *Z USD T 356.00 * TOTAL REFUND AMOUNT 356.00 *


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Add or change payee

ENTRY: CTCR26/@MGM INDUSTRIES Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0026* 4400 217774 12 RV 342.90 365.00 52.90 AP B USD 365.00 US 52.90 T 342.90 IX 75.00 0028 NM MONROE/M 0036 PA MGM INDUSTRIES * ADDRESS REQUIRED 0027 FP CA USD T 342.90 * TOTAL REFUND AMOUNT 342.90 *

Name change

ENTRY: CTCR26/-MONROE/C Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0026 4400 217774 12 RV 342.90 365.00 52.90 AP B USD 365.00 US 52.90 T 342.90 IX 75.00 0028 NM MONROE/C 0036 PA MGM INDUSTRIES 0037 A-123 BROADWAY 0038 B-PENTHOUSE 0039 C-NEW YORK NY 10012 0027 FP CA USD T 342.90 * TOTAL REFUND AMOUNT 342.90 *


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Routing change

ENTRY: CTCR22/.GCMMIAGCM*RR Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0022 4400 111333 12 RV 291.00 353.70 34.30 AP B USD 353.70 US 28.30 T 291.00 X XF 6.00 DX 97.00 0023 XF MCI3 STL3 0025 NM MULDER/F *RR IT GCM MIA GCM ¬ 0024 FP AX 372449635311003P0101 *Z USD T 291.00 * TOTAL REFUND AMOUNT 291.00 *

Clearing a refund

ENTRY: CTCR22/CL Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0022 4400 111333 RV 291.00 353.70 34.30 CL B USD 353.70 US 28.30 T 291.00 X XF 6.00 DX 97.00 0023 XF MCI3 STL3 0025 NM MULDER/F *RR IT GCM MIA GCM * TOTAL REFUND AMOUNT *

CTD remarks: REMARKS 001* TICKET NO. 440001111333 CLEARED 19MAR 1718(PARS) BY JK


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Change refund type

ENTRY: CTCR13/I Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0013 2465 123456 12 RI 80.00 80.00 .00 AP B USD 80.00 .00 T 80.00 0015 NM GIBSON/M 0014 FP AX 372449635311003P0101 *Z USD T 80.00 * TOTAL REFUND AMOUNT 80.00 *

Change refund amount

ENTRY: CTCR26/B379/X3/XU10 Response: CRC AGY-10 00080 TAR JK 19MAR01 1558 SEQ TICKET NBR CPNS FOP TOTAL FARE TAXES INFO 0026 4400 217774 12 RV 392.00 379.00 13.00 AP B USD 379.00 US 3.00 T 392.00 X XU 10.00 .00 0028 NM MONROE/C 0036 PA MGM INDUSTRIES 0037 A-123 BROADWAY 0038 B-PENTHOUSE 0039 C-NEW YORK NY 10012 0027 FP CA USD T 392.00 * TOTAL REFUND AMOUNT 392.00 *


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Reference charts

Ticket Sales Summary Report

Some items are set to display in the TSSR only when there is an amount present. See Cashier document for detailed explanation of this report. This is an example report for illustrating the TSSR. TSSR - Ticket Sales Summary Report CAYMAN AIRLINES KYD TICKET SALES SUMMARY REPORT WEST SHORE SALES OF WS3 AGENCY NO.-5800350 STATUS - PRODUCTION 08FEB01 1. FOP SUMMARY 2.SALES SUMMARY CASH .00 TKT-ORIGINAL .00 CHECK .00 UPGRD/DIFF .00 ---------------------------- EXCESS BAG .00 CASH DEP .00 TRANS DEP/PTA .00 EXCH-ADDL COLL .00 REFUND VOUCHER .00 DOM NR SVC CHG .00 NONREV RFD .00 DOM FC SUR CHG .00 TKT RFD .00 INT NR SVC CHG .00 MISC RFD .00 INT FC SUR CHG .00 COMM PYMT .00 PET KENNELS .00 SHORT/OVER .00 SNR TVL PAK .00 ---------------------------- BAGS-SPORT EQU .00 SUBTTL-CASH .00 YTH TVL PAK .00 AMB CLUB DUES .00 MASTERCARD .00 VISA .00 ACCT REVIEW .00 AMER EXP .00 COUR BAG-DOM .00 DINERS CLUB .00 COUR BAG-INTL .00 UATP .00 CANCEL CHG-FFB CHG .00 AA GETAWAY .00 LOST TICKET CHG .00 DISCOVER .00 SHORT/OVER .00 PAID FC UPGRADE .00 ---------------------------- SECURITY SURCHARGE .00 SUBTTL-CRED .00 FFB UPGRADE .00 MISC TAXES .00 GTR-U S .00 FEE COLL .00 OTHER GTR .00 AVIATOR FEE .00 SHORT/OVER .00 ---------------------------- SUBTTL-OTHR .00 AGT VOUCHER .00 DENIED BOARDING .00 COMM ACCT .00 ACCT REV .00


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OTHER .00 SHORT/OVER .00 ---------------------------- SUBTTL .00 ---------------------------- ---------------------------- GRAND TTL .00 GRAND TTL .00 TAXES COLLECTED BY ISO CODE 3. MEMO SALES OAL EXCH 0 REFUNDS 0 ACCT REVIEW 0 GRATIS TKTS 0 FINANCE REFUNDS 0 SENIOR TKTS 0 BARTER TKTS 0 FIM TKTS 0 CERT TKTS 0 AGENTS SIGNED INTO AGENT CHECK-OUT SYSTEM FOR 08FEB 5800350 MV LS DT BM WW KP PREPARED BY: LS DATE: CASHIERS SIGNATURE------------------------------