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20182018

Canadian Limited Warranty and Owner Assistance Information

Informations sur la garantie limitée canadienne et l’assistance au propriétaire

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Canadian Limited Warranty and Owner Assistance Information (GMNA-Localizing-Canada-10999168) - 2018 - CRC - 10/27/16

IMPORTANT: This booklet contains important information about the warranty coverage on your new vehicle.It also explains Customer Satisfaction and Owner Assistance procedures and GM's participation in theMediation/Arbitration Program.

Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed.Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & Province:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:


Have you purchased the Genuine GM Protection Plan? The GMProtection Plan may be purchased within specific time/mileage limitations.Remember, if the service contract you are considering for purchase doesnot have the GM Protection Plan emblem shown above on it, then it is notthe Genuine GM Protection Plan from GM.

©2016 General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK,CHEVROLET, GMC and the emblems are registered trademarks of General Motors.

Part No. 23168736 A First Printing


2018 Canadian Limited Warranty andOwner Assistance Information

Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1General Motors' Commitmentto You . . . . . . . . . . . . . . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . . . . 1GM Participation in the Mediation/Arbitration Program . . . . . . . . . . . . 1

The General MotorsProtection Plan . . . . . . . . . . . . . . . . 1

Owner Name/AddressChange . . . . . . . . . . . . . . . . . . . . . . . . 1

Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .4What Is Covered . . . . . . . . . . . . . . . . 4What Is Not Covered . . . . . . . . . . . 11Chevrolet Volt, Bolt EV andMalibu Hybrid . . . . . . . . . . . . . . . . 15

Drive Motor BatteryCoverage . . . . . . . . . . . . . . . . . . . . 15

What Is Not Covered . . . . . . . . . . 16Chevrolet Silverado eAssist®

and GMC Sierra eAssist®

Coverage . . . . . . . . . . . . . . . . . . . . 17

LaCrosse eAssist®

Coverage . . . . . . . . . . . . . . . . . . . . 17What Is Not Covered . . . . . . . . . . 18

Things to Know About the NewVehicle Limited Warranty . . . . 19Warranty Repairs — ComponentExchanges . . . . . . . . . . . . . . . . . . . 19

Maintenance and WarrantyService Records . . . . . . . . . . . . . . 19

Warranty Repairs — RecycledMaterials . . . . . . . . . . . . . . . . . . . . . 19

Tire Service . . . . . . . . . . . . . . . . . . . . 19After-Manufacture“Rustproofing” . . . . . . . . . . . . . . . . 20

Paint, Trim and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . . . . 20

Vehicle Operation and Care . . . 20Maintenance Records . . . . . . . . . 20Chemical Paint Spotting . . . . . . . 20Warranty DistanceExtensions . . . . . . . . . . . . . . . . . . . 21

Warranty Service — Canada . . . 21Touring Owner Service —Canada, the United States andMexico . . . . . . . . . . . . . . . . . . . . . . . 21

Touring Owner Service —Countries Other than Canada,the United States andMexico . . . . . . . . . . . . . . . . . . . . . . . 22

Warranty Service — CanadianSold Vehicles Registered andOperated Outside Canada . . . . 22

Original EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 22

Recreation Vehicle and SpecialBody Alterations . . . . . . . . . . . . . . 22

Pre-Delivery Service . . . . . . . . . . . 23Production Changes . . . . . . . . . . . 23

Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 24How to Determine theApplicable Emission ControlSystem Warranty . . . . . . . . . . . . . 24

Emission Control Warranty . . . . . 24Emission Performance . . . . . . . . . 25

Emission Warranty Parts List . . .26What Is Not Covered . . . . . . . . . . 29


2018 Canadian Limited Warranty andOwner Assistance Information

Things to Know About theEmission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 30Replacement Parts . . . . . . . . . . . . 30Maintenance and Repairs . . . . . . 30Claims Procedure . . . . . . . . . . . . . . 31

Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 32

Special Coverage AdjustmentPrograms Beyond the WarrantyPeriod . . . . . . . . . . . . . . . . . . . . . . . . 34

Customer Assistance Offices . . .35

Customer Assistance for TextTelephone (TTY) Users . . . . . . . 37

Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 38

Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 39


Important Message to Owners... 1

General Motors' Commitmentto You

General Motors is committed toensuring an excellent ownershipexperience with your new vehicle.

Your General Motors dealer alsowants you to be completely satisfiedand invites you to return for all yourservice needs, both during and afterthe warranty period.

Owner Assistance

Should you ever encounter aproblem during or after the warrantyperiods that is not resolved, talk to amember of dealer management.Under certain circumstances, GMand/or GM dealers may provideassistance after the limited warrantyperiod has expired when theproblem results from a defect inmaterial or workmanship. Theseinstances will be reviewed on acase-by-case basis. If the problempersists, follow the proceduresoutlined under CustomerSatisfaction Procedure 0 32.

GM Participation in theMediation/Arbitration Program

Refer to Customer SatisfactionProcedure 0 32, for information onthe voluntary, binding Mediation/Arbitration Program in which GMparticipates.

The General MotorsProtection Plan

Many owners seek to enhance theirvehicle ownership by purchasing anoptional service contract. GeneralMotors offers its own GM ProtectionPlan (GMPP), a service contractwhich provides mechanical repairprotection, a rental/alternatetransportation allowance, and theavailability of GM RoadsideAssistance or a towing and roadservice allowance. The GMProtection Plan is available indifferent levels of coverage, eachoffering a variety of time/kilometreoptions to suit your driving needs.

The GM Protection Plan is the onlyoptional service contract backed bythe worldwide resources of General

Motors. It can be the most valuableoption you choose for your vehicle.See your GM Dealer for prices,vehicle eligibility guidelines andmore details.

Owner Name/Address Change

General Motors encourages allowners to report, at their earliestconvenience, a change in name oraddress by calling our CustomerCare Centre toll free at1-800-263-3777 (English) or1-800-263-7854 (French). If you area subsequent owner, please be sureto advise us by calling the numberabove. You may also visit theGeneral Motors dealer of yourchoice to report a change in vehicleownership. The current owner nameand address is essential for GeneralMotors to provide timely notificationto owners of important informationrelated to their vehicles.

We thank you for choosing aGeneral Motors product.


2 Warranty Coverage at a Glance

The warranty coverages on your vehicle are summarized below. Please read the warranty information that followsfor more complete details.

New Vehicle Limited Warranty for the Chevrolet and GMC Vehicles

Coverage 3 yrs/60,000 km

5 yrs/160,000 km

6 yrs/160,000 km

8 yrs/160,000 km

Base Warranty Coverage (Includes Tires) X

Powertrain Component Warranty X

Diesel Engine Components X

Hybrid X

Sheet Metal (Corrosion) X

Sheet Metal (Rust-Through) X

New Vehicle Limited Warranty for the Buick Vehicles


6 yrs/110,000 km

6 yrs/Unlimited km

8 yrs/160, 000 km

Base Warranty Coverage (Includes Tires) X

Powertrain Component Warranty X

Hybrid Components X

Sheet Metal (Corrosion) X

Sheet Metal (Rust-Through) X


Warranty Coverage at a Glance 3

Emission Control Systems Warranty


4 yrs/80,000 km

5 yrs/80,000 km

8 yrs/130,000 km

Defects & Performance — Chevrolet and GMC X

Defects & Performance — Buick X

Defects & Performance — Heavy Duty Gasoline Engine X

6.6L Duramax — Heavy Duty Turbo-Diesel Engine X

Specified Major Emission Components X


4 New Vehicle Limited Warranty

What Is Covered

General Motors of CanadaCompany will provide for repairs tothe vehicle during the WarrantyPeriod in accordance with theterms, conditions, and limitationscontained in this booklet.

Warranty Applies

This warranty is for GM vehiclesoriginally sold in Canada, registeredin Canada and normally operated inCanada. GM warranty coveragesmay be void or subject torestrictions on GM vehicles thathave been imported or exported.

Repairs Covered

The warranty covers repairs tocorrect any vehicle defect, not slightnoise, vibrations, or other normalcharacteristics of the vehicle due tomaterials or workmanship occurringduring the Warranty Period. Neededrepairs will be performed using new,remanufactured, or refurbishedparts.

No Charge

Warranty repairs, including partsand labor, will be made at nocharge.

Obtaining Repairs

To obtain warranty repairs, take thevehicle to a GM dealer facilityhandling your vehicle line within thewarranty period and request theneeded repairs. Reasonable timemust be allowed for the dealershipto perform the necessary repairs.

Warranty Period

The Warranty Period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe Coverage period.

Base Warranty Coverage

The Base Warranty coverage forChevrolet, and GMC is for 3 yearsor 60 000 kilometres, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those items listedunder “What Is Not Covered.”

The Base Warranty coverage forBuick is for 4 years or 80 000kilometres, whichever comes first,except for other coverages listedhere under “What Is Covered” andthose items listed under “What IsNot Covered.”

Powertrain Component WarrantyCoverage

The powertrain is covered for5 years or 160 000 kilometres(Chevrolet and GMC),whichever comes first, 6 years or110 000 kilometres (Buick),whichever comes first, except forother coverages listed here under"What Is Covered" and those itemslisted under “What Is Not Covered”later in this section.

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses and lines. Alsoincluded are all actuators andelectrical components internal to theengine (e.g., Active FuelManagement Valve Lifter OilManifold) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,


New Vehicle Limited Warranty 5

OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger, andsupercharger. Timing belts, andother associated componentsrequired in the timing belt servicereplacement procedure are covereduntil the first scheduledmaintenance interval.

Diesel Components Coverageincludes: Cylinder block and headsand all internal parts, intake andexhaust manifolds, timing gears,timing gear chain or belt and cover,flywheel, harmonic balancer, valvecovers, oil pan, oil pump, waterpump, fuel pump, engine mounts,seals, and gaskets. Parts of theEmissions Reduction System suchas the emissions reduction fluidtank, injectors, sensors includingNOx and exhaust, and the ExhaustParticulate Filter. Glow Plug ControlSystem: Control/glow plugassembly, glow plugs, cold advancerelay, and engine control module.

The fuel injection control module,integral oil cooler, transmissionadapter plate, common fuel rails,fuel filter assembly, fuel temperaturesensor, and function block.

Important: Some of thesecomponents may also be coveredby the Emission Warranty. SeeEmission Warranty Parts List 0 26for details.

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant, and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with thethermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors, andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.

Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transmission/transaxle. Also covered are anyactuators directly connected to thetransmission (slave cylinder, etc.).

Exclusions: Excluded from thepowertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring, andelectrical connectors. Also excludedare the clutch and pressure plate aswell as any Transmission ControlModule and/or moduleprogramming.

Transfer Case Coverage includes:All internally lubricated parts, case,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transfer case. Alsocovered are any actuators directlyconnected to the transfer case aswell as encoder motor.



Exclusions: Excluded from thepowertrain coverage are transfercase cooling lines, hoses, radiator,sensors, wiring, and electricalconnectors as well as the transfercase control module and/or moduleprogramming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts anduniversal joints. All mounts,supports, seals, and gaskets as wellas any electrical componentsinternal to the drive axle. Alsocovered are any actuators directlyconnected to the drive axle (e.g.,front differential actuator).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring, andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.

Tire Coverage

The tires supplied with your vehicleare covered by General Motorsagainst defects in material orworkmanship under the BaseWarranty Coverage. Wear-out is notconsidered a defect, and it mayoccur before the vehicle warrantyexpires. In this case, the owner isresponsible to purchasereplacement tires, or seek coveragesolely from the tire manufacturer.For vehicles within the BaseWarranty Coverage, defective tireswill be replaced on a proratedadjustment basis according to thefollowing mileage-based schedule:



2018 Chevrolet/GMC Tire Pro-Rate Chart

Mileage (km) Percent Covered byChevrolet/GMC(Tire Cost)

Percent Covered byChevrolet/GMC

(Labor — Mount/Balance)

0-19,000 100% 100%

19,001-24,000 60% 100%

24,001-32,000 50% 100%

32,001-40,000 40% 100%

40,001-48,000 30% 100%

48,001-60,000 20% 100%

60,001+ 0% 0%

2018 Buick Tire Pro-Rate Chart

Mileage (km) Percent Covered byBuick (Tire Cost)

Percent Covered by Buick(Labor — Mount/Balance)

0-19,000 100% 100%

19,001-24,000 60% 100%

24,001-32,000 50% 100%

32,001-40,000 40% 100%

40,001-48,000 30% 100%

48,001-80,000 20% 100%

80,001+ 0% 0%

This schedule applies to the price ofthe tires only. GM will cover 100% ofthe cost to mount and balance thetires replaced under warranty for thefull Base Warranty Coverage period.

After your New Vehicle LimitedWarranty expires, you may still haveprorated warranty coverage on youroriginal equipment tires by the tiremanufacturer. Contact your GMdealer or the tire manufacturer ofthe brand of tires on your vehicle formore information. The following is alist of current tire manufacturer'swebsites and toll-free customerassistance numbers.



Tire Companies

Company Website Toll-Free Number

Bridgestone Canada, Inc. www.bridgestonetire.ca 1-800-267-1318

Continental/General www.generaltire.cawww.continentaltire.ca

1-800-461-17761-800-461-1776

Goodyear/Dunlop www.goodyear.cawww.dunlop.ca

1-800-387-3288

Michelin/Goodrich www.michelin.ca 1-888-871-4444

Uniroyal www.uniroyal.ca 1-888-871-7777

Goodrich www.bfgoodrichtires.ca 1-888-871-6666

Hankook www.hankooktire.ca 1-800-843-7709

Kumho www.kumhotire.ca 1-604-241-4142 (West)1-905-564-0882 (East)

Pirelli www.pirelli.ca 1-800-828-2585 (Ontario)1-800-363-0583 (Que/Maritimes)

1-800-663-0148 (West)

Maxxis www.maxxiscanada.com 1-905-789-0882

When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's limitedwarranty program, you may be

eligible for a tire replacement or acomparable new tire on a proratedbasis.

The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting thetire manufacturer's website or anyauthorized dealer, is in lieu of allother remedies or warranties,



expressed or implied, arising by lawor otherwise, including fitness for aparticular purpose ormerchantability. The tiremanufacturer's expressly disclaimliability for indirect, special,incidental, or consequentialdamages, lost profit, loss ofbusiness, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost, or loss of any kind.

Towing

Towing is covered to the nearestauthorized dealer if your vehiclecannot be driven because of awarranted defect.

6.6L Duramax Turbo-Diesel EngineCoverage

For trucks equipped with a 6.6LDuramax Turbo-Diesel Engine, thediesel engine assembly, includingturbocharger components (exceptthose items listed under “What IsNot Covered”) is covered for defectsin material or workmanship withouta deductible for up to 5 years or160 000 kilometres, (Chevrolet andGMC), whichever comes first.

. Cylinder block and heads and allinternal lubricant parts, intakeand exhaust manifolds, timinggears, timing gear chain or beltand cover, flywheel, harmonicbalancer, valve covers, oil pan,oil pump, water pump, fuelpump, engine mounts, seals,and gaskets.

. Diesel Fuel Metering System:injection pump, nozzles, highpressure lines, high pressuresealing devices.

. Glow Plug Control System:control/glow plug assembly, glowplugs, cold advance relay,Engine Control Module (ECM).

. Emissions Reduction System:Emissions Reduction Fluid Tank,Injectors, Sensors including NOxand exhaust, and ExhaustParticulate Filter

. Fuel injection control module,integral oil cooler, transmissionadapter plate, left and rightcommon fuel rails, fuel filterassembly, fuel temperaturesensor, and function blocks.

Important: Some of the abovecomponents may also be coveredby the Emissions Warranty with nodeductible. See the EmissionWarranty Parts List 0 26 for details.

Aftermarket Engine PerformanceEnhancement Products andModifications

Some aftermarket engineperformance products andmodifications promise a way toincrease the horsepower and torquelevels of your vehicle's powertrain.You should be aware that theseproducts may have detrimentaleffects on the performance and lifeof the engine, exhaust emissionsystem, transmission and drivetrain.The Duramax Turbo-Diesel Engine,Allison Automatic Transmission®

and drivetrain have been designedand built to offer industry leadingdurability and performance in themost demanding applications.Engine power enhancementproducts may enable the engine tooperate at horsepower and torquelevels that could damage, createfailure, or reduce the life of theengine, engine emission system,



transmission and drivetrain.Damage failure, or reduced life ofthe engine, transmission emissionsystem, drivetrain or other vehiclecomponents caused by aftermarketengine performance enhancementproducts or modifications may notbe covered under your vehiclewarranty.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion : For Chevrolet andGMC, body sheet metal panels arecovered against rust for 3 years or60 000 kilometres, whichever comesfirst. For Buick, body sheet metalpanels are covered against rust for4 years or 80 000 kilometres,whichever comes first.

Rust-Through : For Chevrolet andGMC, any body sheet metal panelthat rusts through due to corrosion(an actual hole in the sheet metal) iscovered for up to 6 years or160 000 kilometres, whichevercomes first. This coverage only

applies to the body sheet metalpanels and not to other metalcomponents.

Rust-Through : For Buick, anybody sheet metal panel that ruststhrough due to corrosion (an actualhole in the sheet metal) is coveredfor up to 6 years, unlimitedkilometres. This coverage onlyapplies to the body sheet metalpanels and not to other metalcomponents.

Important: Cosmetic or surfacecorrosion (resulting from stonechips, dents, or scratches in thepaint, or failure to repair paintdamaged by stone chips, dents,or scratches in the paint) is notincluded in the sheet metalcoverage.

Accessory Coverages

Most GM approved accessoriesmarketed and sold by GeneralMotors of Canada Company that arepermanently installed on a GMvehicle prior to delivery will becovered under the provisions of the

Base Warranty Coverage of theNew Vehicle Limited Warranty. Inthe event GM accessories areinstalled after vehicle delivery or arereplaced under the new vehiclebase warranty, they will be covered,(parts and labour for the balance ofthe applicable portion of the NewVehicle Limited Warranty, but in noevent less than 12 months/unlimitedkilometres (12 months/unlimited kilometres for commercialvehicles).

GM accessories sold over thecounter, or those not requiringinstallation, will receive the standardGM Dealer Parts Warranty for12 months from the date ofpurchase, parts only.

GM Licensed and IntegratedBusiness Partner (IBP) Accessoriesare covered under theaccessory-specific manufacturer’swarranty and are not warranted byGM or its dealers.



Caution

This warranty excludes:

Any communications device thatbecomes unusable or unable tofunction as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is notcovered. Tire wear is influenced bymany variables such as roadconditions, driving styles, vehicleweight, and tire construction.Uniform tire wear is a normalcondition, and is not considered adefect. Road hazard damage suchas punctures, cuts, snags, andbreaks resulting from potholeimpact, curb impact, or from otherobjects is not covered. Tire weardue to misalignment beyond thewarranty period is not covered.Also, damage from improperinflation, overloading, spinning, as

when stuck in mud or snow, tirechains, racing, improper mountingor dismounting, misuse, negligence,alteration, improper repair, accident,collision, fire, vandalism,or misapplication is not covered.Damage to wheels or tire sidewallscaused by automatic car washes orcleaning agents is not covered.

Damage Due to Bedliners

Owners of trucks with a bedliner,whether after-market or factoryinstalled, should expect that withnormal operation the bedlinerwill move.

This movement may cause finishdamage. Therefore, any damagecaused by the bedliner is notcovered under the terms of the NewVehicle Limited Warranty.

The factory spray in bedliner (RPOCGN) is not covered for a loss ofshine and luster or fading. Refer tothe Owner's Manual for moreinformation on spray in bedlinermaintenance.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage caused asthe result of any of the following:

. Collision, fire, theft, freezing,vandalism, riot, explosion,or objects striking the vehicle.

. Misuse of the vehicle such asdriving over curbs, overloading,racing, or other competition.Proper vehicle use is discussedin the owner manual.

. Alteration, modification,or tampering to the vehicle,including, but not limited to thebody, chassis, powertrain,driveline, software, or othercomponents after final assemblyby GM.

. Coverages do not apply if theodometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

. Installation of non-GM (GeneralMotors) parts.

. Water or fluid contamination.



. Damage resulting from hail,floods, windstorms, lightning andother environmental conditions.

. Alteration of glass parts byapplication of tinting films.

Important: This warranty is void onvehicles currently or previouslyregistered as salvaged, scrapped(irreparable), rebuilt, junked,or otherwise considered a total loss.

Damage or Corrosion Due toEnvironment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, theapplication of chemicals or sealantssubsequent to manufacture, etc., isnot covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty 0 19 for details.

Damage Due to Insufficient orImproper Maintenance

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failure touse or maintain proper fluids, fuel,lubricants, or refrigerants betweenmaintenance intervalsrecommended in the owner manualis not covered.

Damage Due to Contaminated,Improper, or Poor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stalling, or failure to start. They mayalso degrade functionality of criticalexhaust emissions componentssuch as spark plugs, oxygensensors, and the catalytic converter.Damage from poor fuel quality,water contamination, or if thevehicle requires premium fuel,operating the vehicle on gasolinewith a Pump Octane less than a91 (R+M)/2, may not be covered.

Prohibited fuels are: Gasolinescontaining any methanol, MMT, anorganometallic octane enhancing

additive, and/or fuels containingmore than 15% ethanol in non-FlexFuel Vehicles (FFV).

Please refer to your owner manualunder “Fuel,” for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can also befound at: www.toptiergas.com/index.html.

Damage Due to Impact, Use,or the Environment

Windshield or glass cracks, chips,or scratches due to impact are notcovered. Windshield cracks will becovered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lenses, mirrors, paint, grille,moldings, and trim are not coveredfor cracks, chips, scratches, dents,dings, and punctures or tears as aresult of impact with other objects orroad hazards. In addition, cracks,chips, scratches, or other damageto the face of a radio or instrumentcluster from impact or foreignobjects are not covered.



Where to Go for Maintenance

Your new GM vehicle was designedand built to the highest qualitystandards, and that quality meansreliability, long-life and economicaloperation for years to come. Theinvestment you made in your newGM vehicle can best be maintainedat your GM dealer who offers qualityservice and genuine GM partsspecifically designed for your GMvehicle.

GM recommends havingmaintenance performed by anauthorized GM dealership. GMdealer technicians are specificallytrained to maintain and repair GMvehicles. They stay current on thelatest service information throughGM technical bulletins, servicepublications and training courses.Many are also certified through thetechnical training process. Inaddition, your GM dealer hasspecial tools, equipment, computersoftware and complete access toproduct updates, applicable to yourvehicle to ensure fast and accurate

diagnostics. This level of service isonly available at an authorized GMdealership.

Third Party Externally ConnectedElectrical Products

This warranty does not apply tohardware or software of a third partydevice that is connected to thevehicle or its components, even ifintegrated or delivered with thevehicle. GM is not responsible forthe quality or accuracy of anyinformation, or service accessedthrough or from any third partydevice or platform. Softwaredistributed by GM inside or outsidethe vehicle (including, but not limitedto system software or applications)is not covered by this Warranty. GMdoes not warrant that connectionsto, from or through the vehicle willbe uninterrupted or error-free. Also,the user should back-up their dataand information frequently. GM isnot responsible for any loss ordamage to data or information madeavailable in connection with the useof the vehicle. In addition, thisWarranty does not apply: (a) to

consumable parts that are designedto diminish over time, unless failurehas occurred due to a defect inmaterials or workmanship; (b) todamage caused by use with anotherproduct or service; (c) to damagecaused by a third party device orservice (including upgrades andexpansions), or (d) to obsolescenceor lack of utility due toincompatibility with future versionsof external hardware or software,including, but not limited to mobiledevices.

Maintenance

All vehicles require periodicmaintenance. Maintenanceservices, such as those detailed inthe Owner Manual and this warrantybooklet are at the owner's expense.

Vehicle lubrication, cleaning,or polishing are not covered. Failureof or damage to componentsrequiring replacement or repair dueto vehicle use, wear, exposure,or lack of maintenance is notcovered.



Items such as:

. Audio System Cleaning

. Brake Pads and Linings

. Clutch Linings

. Coolants and Fluids

. Filters

. Keyless Entry (or other remotetransmitter/receiver batteries)*

. Limited Slip Rear Axle Service

. Tire Rotation

. Wheel Alignment/Balance**

. Wiper Inserts

are covered up to the firstmaintenance inspection periodoutlined in the owner manual. Anyreplacement at the time of,or beyond the maintenanceinspection period is consideredmaintenance, and is not covered aspart of the New Vehicle LimitedWarranty. The New Vehicle LimitedWarranty only covers componentswhen replacement or repair of thesecomponents is the result of a defectin material or workmanship.

* Consumable battery covered up to12 months only.

** Maintenance items after12 000 kilometres.

Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:

. Inconvenience

. Lodging, meals, or other travelcosts

. Loss of vehicle use

. Payment for loss of time or pay

. Storage

Other Terms

This warranty gives you specificlegal rights. You may have differentrights which vary from province toprovince according to applicablelegislation. This warranty does notexclude or limit those rights but runsconcurrently with any suchapplicable provincial legislation.

General Motors of CanadaCompany does not authorize anyperson to create for it any othercondition or liability in connectionwith these vehicles. Any impliedwarranty or condition (includingany implied warranty or conditionof merchantability or fitness for aparticular purpose) applicable tothis vehicle is limited in durationto the duration of this writtenwarranty. The performance ofrepairs and needed adjustmentsis the exclusive remedy underthis written warranty or anyimplied warranty or condition.

General Motors of CanadaCompany shall not be liable forincidental or consequentialdamages resulting from breach ofthis written warranty or anyimplied warranty or condition.*

* Some provinces do not allowlimitations on how long an impliedwarranty will last or the exclusion orlimitation of incidental orconsequential damages, so theabove limitations or exclusions maynot apply to you.



Chevrolet Volt, Bolt EV andMalibu Hybrid

For vehicles sold in the UnitedStates, in addition to theBumper-to-Bumper Coveragedescribed previously, GeneralMotors will warrant certaincomponents for each Chevrolet Volt,Bolt EV, and Malibu Hybrid for8 years or 160 000 kilometres,whichever comes first, from theoriginal in-service date of thevehicle, against warrantable repairsto the specific electric propulsioncomponents of the vehicle.

For vehicles sold in Canada, inaddition to the Base WarrantyCoverage described in the GMCanadian Limited Warranty,Maintenance and Owner Assistancebooklet, General Motors of CanadaCompany will warrant certaincomponents for Chevrolet Volt, BoltEV, and Malibu Hybrid for 8 years or160,000 kilometres, whichevercomes first, from the originalin-service date of the vehicle,against warrantable repairs to thespecific electric propulsioncomponents of the vehicle.

This warranty is for the ChevroletVolt, Bolt EV, and Malibu Hybridvehicles registered and normallyoperated in the United States orCanada, respectively. In addition tothe initial owner of the vehicle, thecoverage described in thisChevrolet Volt, Bolt EV, and MalibuHybrid warranty is transferable at nocost to any subsequent person(s)who assumes ownership of thevehicle within the 8 years or160 000 kilometres term. Nodeductibles are associated with thiswarranty.

This warranty is in addition to theexpress conditions and warrantiesdescribed previously. The coverageand benefits described under "NewVehicle Limited Warranty" are notextended or altered because of thisspecial Hybrid ComponentWarranty.

What Is Covered

This warranty covers repairs toHybrid specific component defectrelated to materials or workmanship

occurring during the 8 year or160 000 kilometres term for thefollowing:

Towing

During the 8 year or 160 000kilometres Hybrid warranty period,towing is covered to the nearestChevrolet servicing dealer if yourvehicle cannot be driven because ofa warranted Hybrid specific defect.Contact the GM RoadsideAssistance Center for towing. Referto the Owner's Manual for details.

Drive Motor Battery Coverage

Propulsion Battery WarrantyPolicy (Chevrolet Volt and Bolt EV)

Like all batteries, the amount ofenergy that the high voltage“propulsion” battery can store willdecrease with time and kilometresdriven. Depending on use, thebattery may degrade as little as10% to as much as 40% of capacityover the warranty period. If thereare questions pertaining to batterycapacity, a dealer service techniciancould determine if the vehicle iswithin parameters.



Hybrid Battery (Malibu Hybrid)

Battery and Internal Components,Modules, and Fan.

Repair (If Necessary)

Chevrolet has a network of certifieddealers who are trained to performrepairs on Volt, Bolt EV, and MalibuHybrid, if your vehicle needs batteryservice.

Replace (If Necessary)

If warranty repair requiresreplacement, the high voltagebattery may be replaced with eithera new or factory refurbished highvoltage battery with an energycapacity (kWh storage) level at orwithin approximately 10% of that ofthe original battery at the time ofwarranty repair.

Your Electric Propulsion batterywarranty replacement may notreturn your vehicle to an “as new”condition, but it will make yourChevrolet Volt or Bolt EV fullyoperational appropriate to its ageand mileage.

Other Electric/Hybrid Components

High Voltage Wiring, HybridPowertrain and Battery ControlModules, Air Compressor ControlModule (Except Malibu Hybrid),Accessory DC Power ControlModule, High Voltage BatteryDisconnect Control Module, DriveMotor Generator Power InvertorModule, and Battery ChargerControl Module.

Brakes

Brake Modulator Assembly

Electric/Hybrid Drive Unit

Electric drive unit assembly, electricmotors, and all internal components,including the auxiliary fluid pump,auxiliary pump controller, electricmotor, and 3-phase cables.

What Is Not Covered

In addition to the ”What is NotCovered“ section previously, theChevrolet Volt, Bolt EV and MalibuHybrid warranty does not cover thefollowing items:

Wear Items

Wear items, such as brake linings,are not covered in the ChevroletVolt, Bolt EV and Malibu Hybridwarranty.

Maintenance

As the vehicle owner, you areresponsible for the performance ofthe scheduled maintenance listed inyour owner manual. Maintenanceintervals, checks, inspections, andrecommended fluids and lubricantsas prescribed in the owner manualare necessary to keep your vehiclein good working condition. Anydamage caused by owner/lesseefailure to follow scheduledmaintenance may not be covered bywarranty. Scheduled maintenanceincludes such items as:

. Brake Pads/Linings


. Filters



Chevrolet Silverado eAssist®

and GMC Sierra eAssist®

Coverage

For vehicles sold in the UnitedStates, in addition to the BaseWarranty Coverage described in theWarranty and Owner Assistancebooklet, General Motors will warrantcertain eAssist components for theChevrolet Silverado eAssist for8 years or 160 000 kilometers(100,000 miles), whichever comesfirst, from the original in-service dateof the vehicle, against warrantablerepairs to the specific eAssistcomponents of the vehicle.

For vehicles sold in Canada, inaddition to the Base WarrantyCoverage described in the GMCanadian Limited Warranty andOwner Assistance booklet, GeneralMotors of Canada Company willwarrant certain eAssist componentsfor the Chevrolet Silverado eAssistfor 8 years or 160 000 kilometers(100,000 miles), whichever comesfirst, from the original in-service date

of the vehicle, against warrantablerepairs to the specific eAssistcomponents of the vehicle.

This warranty is for eAssist vehiclesregistered and normally operated inthe United States or Canada,respectively. In addition to the initialowner of the vehicle, the coveragedescribed in this eAssist warranty istransferable at no cost to anysubsequent person(s) who assumesownership of the vehicle within theabove-described 8 years or160 000 kilometers (100,000 miles)term. No deductibles are associatedwith this eAssist warranty.

This eAssist component warranty isin addition to the express conditionsand warranties described previously.The coverage and benefitsdescribed under “New VehicleLimited Warranty” are not extendedor altered because of this specialeAssist Component Warranty.

eAssist Components

The Hybrid Powertrain ControlModules and components includingeAssist battery, eAssist batterydisconnect, powerpack assembly,

the eAssist battery cooling fan, thestarter generator unit, startergenerator drive belt tensioner,starter generator cooling pump, highvoltage 3–phase cables assembly,HVDC cables, and the transmissionfluid accumulator and solenoid.

LaCrosse eAssist® Coverage

For vehicles sold in the UnitedStates, in addition to theBumper-to-Bumper Coveragedescribed previously, GeneralMotors will warrant certain eAssistcomponents for LaCrosse eAssistfor 8 years or 160 000 kilometers(100,000 miles), whichever comesfirst, from the original in-service dateof the vehicle, against warrantablerepairs to the specific eAssistcomponents of the vehicle.

For vehicles sold in Canada, inadditional to the Base WarrantyCoverage described in the GMCanadian Limited Warranty,Maintenance and Owner Assistancebooklet, General Motors of CanadaLimited will warrant certain eAssistcomponents for each LaCrosseeAssist for 8 years or



160 000 kilometers (100,000 miles),whichever comes first, from theoriginal in-service date of thevehicle, against warrantable repairsto the specific eAssist componentsof the vehicle.

This warranty is for eAssist vehiclesregistered and normally operated inthe United States or Canada,respectively. In addition to the initialowner of the vehicle, the coveragedescribed in this eAssist warranty istransferable at no cost to anysubsequent person(s) who assumesownership of the vehicle within theabove-described 8 years or160 000 kilometers (100,000 miles)term. No deductibles are associatedwith this eAssist warranty.

This eAssist component warranty isin addition to the express conditionsand warranties described previously.The coverage and benefitsdescribed under “New Vehicle

Limited Warranty” are not extendedor altered because of this specialeAssist Component Warranty.

eAssist Components

The Hybrid Powertrain ControlModules and components includingeAssist battery, eAssist batterydisconnect, powerpack assembly,the eAssist battery cooling fan, thestarter generator unit, startergenerator cooling pump, highvoltage 3–phase cables assembly,HVDC cables, and the transmissionfluid accumulator and solenoid.

What Is Not Covered

In addition to the “What is NotCovered” section previously, thiseAssist warranty does not cover thefollowing items:

Wear Items

Wear items, such as brake linings,are not covered in this eAssistwarranty

Maintenance

As the vehicle owner, you areresponsible for the performance ofthe scheduled maintenance listed inyour owner manual. Maintenanceintervals, checks, inspections, andrecommended fluids and lubricantsas prescribed in the owner manualare necessary to keep your vehiclein good working condition. Anydamage caused by owner/lesseefailure to follow scheduledmaintenance may not be covered bywarranty. Scheduled maintenanceincludes such items as:

. Brake Pads/Linings


. Filters


Things to Know About the New Vehicle Limited Warranty 19

Warranty Repairs —Component Exchanges

In the interest of customersatisfaction, General Motors ofCanada Company may offerexchange service on some vehiclecomponents. This service isintended to reduce the amount oftime your vehicle is not available foruse due to repairs. Componentsused in exchange are servicereplacement parts that may be new,remanufactured, or refurbished.

Remanufactured parts meet GMapproved service partsrequirements and are made frompreviously used components in aprocess that involves disassembly,inspection, cleaning, update ofsoftware and replacement parts asappropriate, testing and reassembly.

Refurbished parts meet GMapproved service part requirementsand are previously used parts thatare inspected, cleaned, tested, andrepackaged.

All exchange components usedmeet GM standards and arewarranted the same as new

components. Examples of the typesof components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, batteries, and powertraincontrol modules.

Maintenance and WarrantyService Records

Retain receipts coveringperformance of regularmaintenance. Receipts can be veryimportant if a question arises as towhether a malfunction is caused bylack of maintenance or a defect inmaterial or workmanship.

A “Maintenance Record” is providedin the maintenance schedulesection of the owner manual foryour convenience in recordingservices performed.

For your records, the servicingdealer should provide a copy of thewarranty repair order listing allwarranty repairs performed.

Warranty Repairs — RecycledMaterials

Both Environment Canadaguidelines and GM support thecapture, purification, and reuse ofautomotive air conditioningrefrigerant gases and enginecoolant.

As a result, any repairs GM maymake to your vehicle may involvethe installation of purified reclaimedrefrigerant and coolant.

Tire Service

Any General Motors dealer handlingyour vehicle line or tire dealer foryour brand of tires can assist youwith tire service. If, after contactingone of these dealers, you needfurther assistance or you havequestions, contact the CustomerCare Centre. The toll-free telephonenumbers are listed under CustomerAssistance Offices 0 35.


20 Things to Know About the New Vehicle Limited Warranty

After-Manufacture“Rustproofing”Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materials isneither necessary nor requiredunder the Sheet Metal Coverage.GM makes no recommendationsconcerning the usefulness or valueof such products.

Application of after-manufacturerustproofing products may create anenvironment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications are notcovered under your New VehicleLimited Warranty.

Paint, Trim and AppearanceItems

Defects in paint, trim, upholstery,or other appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,advise your dealers as soon as

possible. Your owner manual hasinstructions regarding the care ofthese items.

Vehicle Operation and Care

Considering the investment youhave made in your new vehicle, weknow you will want to operate andmaintain it properly. We urge you tofollow the maintenance instructionsin your owner's manual.

If you have any questions on how tokeep your vehicle in good workingcondition, see your General Motorsdealer, the place many customerschoose to have their maintenancework done. You can rely on yourdealer to use proper parts andrepair practices.

Maintenance Records

Retain receipts coveringperformance of regular vehiclemaintenance. Repairs required dueto damage resulting from lack ofmaintenance are not covered underyour warranty. Receipts can be veryimportant if a question arises as to

whether a malfunction is caused bylack of maintenance or a defect inmaterial or workmanship.

A “Maintenance Record” form isprovided in the owner's manual(Maintenance Schedule section) foryour convenience in recordingservices performed. The servicingdealer can provide a copy of anywarranty repairs for your records

Chemical Paint Spotting

Some weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants can fallupon and adhere to paintedsurfaces on your vehicle. Thisdamage can take two forms;blotchy, ringlet-shapeddiscolorations, and/or small irregulardark spots etched into the paintsurface.

Although no defect in the factoryapplied paint causes this, GeneralMotors of Canada Company willrepair, at no charge to the owner,the painted surfaces of new vehiclesdamaged by this fallout condition



within 12 months or20 000 kilometres of purchase,whichever comes first.

Warranty Distance Extensions

Prior to delivery, some kilometresare put on your vehicle duringtesting at the assembly plant, duringshipping and while at thedealership. The dealership recordsthis odometer reading on the frontpage of this warranty booklet atdelivery. For eligible vehicles, thisodometer reading is added to thedistance limits specified in the NewVehicle Limited Warranty and theEmission Control Systems Warrantyensuring that you receive full benefitof the coverage.

Warranty distance extensionseligibility:

. Applies only to new vehiclesheld exclusively in new vehicleinventory.

. Does not apply to used vehicles,GM owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.

. Does not apply to vehicles withmore than 1 600 kilometres onthe odometer even though thevehicle may never have been“registered” for license plates.

Warranty Service — Canada

The selling dealer has invested inthe proper tools, training and partsinventory to ensure that anynecessary warranty repairs can bemade to your vehicle. GM requeststhat the vehicle be returned to theselling dealer for all warrantyrepairs. If a situation or event occurswhere you are significantlyinconvenienced, an authorized GMdealer can make the warrantyrepairs. However, in the event thedealer is not able to perform therepair due to the special tool andtraining requirements, contact theCustomer Assistance Offices 0 35.

Touring Owner Service —Canada, the United States andMexico

If you are touring or have changedyour residence, visit any GeneralMotors dealer handling your vehicle

line in Canada or the United Statesfor warranty service. Warrantablerepairs will be completed at nocharge to you. You may be requiredto provide proof of residency suchas driver's license, or vehicleownership. For your records, theservicing dealer will provide a copyof the warranty repair order, listingall warranty repairs performed.

Some vehicle lines, which are soldonly in Canada, may not beserviced by all General Motor'sdealers in the United States.If warranty service is necessarywhile you are in the United Statesplease contact the CanadianCustomer Care Centre (CCC) forguidance. See Customer AssistanceOffices 0 35 for CCC information.A Customer Care Ambassador willdirect you to a dealership and assistthe repairing dealer to obtain thenecessary parts and technicalinformation. You may be charged forthese repairs. For reimbursementconsideration by General Motors ofCanada upon your return home,provide your dealer with a statementof circumstances, the original repair


22 Things to Know About the New Vehicle Limited Warranty

order, proof of ownership and any“paid” receipts indicating the workperformed and parts replaced.

Touring Owner Service —Countries Other than Canada,the United States and Mexico

If you are touring in a foreigncountry and repairs are needed, it issuggested you make your vehicleavailable to a General Motorsdealership, preferably one thathandles your vehicle line.

Important: Repairs madenecessary by the use of improper ordirty fuels and lubricants are notcovered under warranty. See yourowner's manual for additionalinformation on fuel requirementswhen operating in foreign countries.

Warranty Service — CanadianSold Vehicles Registered andOperated Outside Canada

This warranty applies to GMvehicles registered in Canada andnormally operated in Canada. If youhave permanently relocated andestablished household residency inanother country, GM may authorize

the performance of repairs based onthe warranty coverage for vehiclesgenerally sold by GM in thatcountry. Contact an authorized GMdealer in your country forassistance. GM warranty coveragesmay be void or subject torestrictions on GM vehicles thathave been imported or exported.

Original Equipment Alterations

This warranty does not cover anydamage or failure resulting frommodification or alteration to thevehicle's original equipment asmanufactured or assembled byGeneral Motors.

Examples of the types of alterationsthat would not be covered include,but are not limited to, any non-GMtheft alarm, remote starting deviceor remote locking system, or thecutting, welding, or disconnecting ofthe vehicle's original equipmentparts and components. Also, thewarranty does not cover a rebuiltvehicle after it has suffered suchextensive collision damage in anaccident that it was written-off ordeemed to be written-off, even if the

rebuilt vehicle uses undamagedparts and components from thewritten-off vehicle.

Additionally, General Motors doesnot warranty non-GM parts,calibrations, and/or softwaremodifications. The use of parts,control module calibrations,software modifications, and/or anyother alterations not issued throughGeneral Motors will void thewarranty coverage for thosecomponents that are damaged orotherwise affected by the installationof the non-GM part, control modulecalibration, software modifications,and/or other alteration.

The only exception is that non-GMparts labeled “Certified to EPAStandards” are covered by theFederal Emissions PerformanceWarranty.

Recreation Vehicle and SpecialBody Alterations

Installations or alterations to theoriginal equipment vehicle (orchassis) as manufactured andassembled by General Motors arenot covered by this warranty. The



body company, assembler,or equipment installer, is solelyresponsible for warranties on thebody or equipment and anyalterations to any of the parts,components, systems,or assemblies installed by GM.Examples include, but are notlimited to, special body installationor conversion (such as recreationalvehicles), the installation of anynon-GM part, cutting, welding or thedisconnecting of original equipmentvehicle or chassis parts andcomponents, extension of thewheelbase, suspension anddriveline modifications and axleadditions.

Pre-Delivery Service

Defects in or damage to themechanical, electrical, sheet metal,paint, trim and other components ofyour vehicle may occur at thefactory or while it is beingtransported to the dealership.Normally, any defect or damageoccurring during assembly isdetected and corrected at thefactory during the inspection

process. In addition, dealerships areobligated to inspect each vehiclebefore delivery. They repair anyuncorrected factory defects and anytransit damage detected before thevehicle is delivered to you.

Any defects still present at the timethe vehicle is delivered to you arecovered by the warranty. If you findany such defects when you takedelivery, please advise your dealerwithout delay. For further detailsconcerning any repairs which thedealership may have made prior toyour taking delivery of your vehicle,please ask your dealership.

Production Changes

General Motors of CanadaCompany and its dealers reservethe right to make changes invehicles built and/or sold by them atany time without incurring anyobligation to make the same orsimilar changes on vehiclespreviously built and/or sold by them.


24 Emission Control Systems Warranty

General Motors of CanadaCompany warrants to owners ofpassenger cars, light duty trucksand vans sold in Canada, that thevehicle (1) was designed, built andequipped so as to conform at thetime of sale with the EmissionRegulations under the CanadianEnvironmental Protection Actand (2) is free from defects inmaterial and workmanship whichcause the vehicle to fail to conformwith those regulations for a period ofthe coverage outlined below.

How to Determine theApplicable Emission ControlSystem Warranty

Federal or provincial agencies mayrequire different emission controlsystem warranties for light dutytrucks depending on whether thetruck is certified with a light duty orheavy duty emission control system.

To determine emission eligibility:

1. Determine if the vehicle has agasoline or diesel engine.

2. Locate the underhood emissioncontrol label located inside theengine compartment on the aircleaner assembly or theengine.

3. The information on the bottomleft side of the label describesif the vehicle has a light orheavy duty emissions controlsystem.

Emission Control Warranty

The Emission Control SystemsWarranty period described belowshall begin on the date the vehicleis first delivered to the first retailpurchaser or, on the date thevehicle is first placed in service as ademonstrator or company vehicleprior to sale at retail. Emissionrelated defects in the genuine GMcomponents including relateddiagnostic costs, parts and labour,are covered by this warranty.

. Passenger Cars, Light DutyTrucks (A Gross VehicleWeight Rating (GVWR) of3856 kg (8500 lbs) or less) andVans that have a Light DutyGasoline Engine

‐ For Chevrolet and GMC,3 years or 60 000 kilometreswhichever comes first; forBuick, 4 year or 80 000kilometres whichever comesfirst on the Components in theEmission Control SystemsWarranty Parts List; and8 years or 130 000 kilometres,whichever comes first, on theSpecified Major EmissionComponents.

. Light Duty Truck (A GrossVehicle Weight Rating (GVWR)of 3856 kg (8500 lbs) orgreater) that have a HeavyDuty Gasoline Engine

‐ 5 years or 80 000 kilometres,whichever comes first.

. Light Duty Truck (A GrossVehicle Weight Rating (GVWR)of 3856 kg (8500 lbs) orgreater) that have a HeavyDuty Turbo-Diesel Engine

‐ 5 years or 80 000 kilometres,whichever comes first.


Emission Control Systems Warranty 25

Emission Performance

Some provinces and localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programs toencourage proper maintenance ofyour vehicle. If a provincial I/Mprogram is enforced in your areayou may also be eligible forEmission Performance coveragewhen all of the following threeconditions are met:

1. The vehicle has beenmaintained and operated inaccordance with theinstructions for propermaintenance and use set forthin the owner manual and theNew Vehicle Limited Warrantyand Owner AssistanceInformation booklet suppliedwith your vehicle;

2. The vehicle fails a provincial I/M test during the emissionwarranty period indicatedabove; and

3. The failure results, or willresult, in the owner of thevehicle having to bear apenalty or other sanctions(including the denial of the rightto use the vehicle) under local,provincial, or federal law.

General Motors of CanadaCompany warrants that your dealerwill replace, repair, or adjust to GMspecifications, at no charge to you,any of the parts listed under the“Emission Warranty Parts List” laterin this section which may benecessary to conform to theapplicable emission standards.Non-GM parts labelled “Certified toEPA Standards” are covered by theFederal Emission PerformanceWarranty.


26 Emission Warranty Parts List

The emission parts listed here arecovered under the Emission ControlSystem Warranty. The terms areexplained in the Emission ControlSystems Warranty 0 24.

Important: Certain parts may becovered beyond these warranties ifshown with an asterisk as follows:

(*) 8 years/130 000 kilometres,whichever comes first.

Powertrain Control System

Accelerator Pedal Position Sensor

Camshaft Position Actuator

Camshaft Position Actuator Valve

Coolant Sensor

Data Link Connector

Engine Control Module (ECM) *

Engine Temperature Sensor

Fuel Control Module *

Flex Fuel Sensor

Humidity Sensor

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oil Pressure Sensor

Outside Air Temperature Sensor

Oxygen Sensor(s)

Powertrain Control Module (PCM) *

Thermostat

Throttle Position Sensor

Vehicle Speed Sensor

Transmission Controls andTorque Management

Control Solenoids and PressureSwitches

Clutch Solenoids and Switches

Internal Mode Switch

Park/Neutral Switch

Transmission Control Module *

Transmission Fluid TemperatureSensor

Transmission Speed Sensors

Vehicle Control System

Integrated Chassis Control Module(CHCM) * (ETRS and Corvette only)

Vehicle Control Module (VCM) *

Fuel Management System

AFM Exhaust Valves and Controller

Diesel Fuel Injection Pump

Diesel Direct Fuel Injector and Rail

HD Duramax Fuel PressureRegulator

HD Duramax Fuel Pipes

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor

Fuel Pump Power Module

Fuel Rail Assembly

Fuel Tank Fuel Pump

Fuel Temperature Sensor

High Pressure Fuel Pump (SIDI)


Emission Warranty Parts List 27

Air Management System

Active Aero Shutters and Controller

Air Cleaner

Air Intake Ducts

Charge Air Cooler

Charge Air Cooler Control

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold

Intake Manifold Gasket

Intake Manifold Tuning Valve

Supercharger

Throttle Body

Turbocharger

Turbocharger Pressure Sensor

Turbocharger Vane Position Sensor

Turbocharger Vane PositionSolenoid

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converter(s) *

Diesel Exhaust Emission ReductionFluid (DEF) Tank

Diesel Exhaust Injectors andSensors

Diesel Particulate Filter (DPF)

Exhaust Manifold and Gasket

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation (EGR)System

EGR Feed and Delivery Pipes

EGR Temperature Sensor

EGR Valve

EGR Valve Cooler

Secondary Air Injection System

Air Pump and Check Valves

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Solenoids and Valves

Fuel Feed and Return Pipes andHoses

Fuel Filler Cap

Fuel Level Sensor

Fuel Limiter Vent Valve

Fuel Tank(s)

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum or PressureSensor


28 Emission Warranty Parts List

Start/Stop System

Auxiliary Battery or Ultra Capacitor

Battery Isolator

Battery Control Module

Multifunction Power SupplyConverter

Trans Fluid Accumulator andSolenoid

Hybrid

ACCM Hood Switch

Auxiliary Transmission Fluid Pump

Battery Control Module *

Battery Cooling Circuit

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Charge Port

Charge Port Switches and Sensors

Drive Motor/Generator ControlModule *

Drive Motors and Resolvers *

Eboost Brake Control Module *

Electro-Hydraulic Brake ControlModule *

Energy Storage Control Module *

Exhaust Heat Exchanger

Fuel Fill Door Sensors

High Voltage Battery Contactor

Hybrid Batteries

Hybrid Battery Temp. and VoltageSensors

Hybrid EVAP Canister Assembly

Hybrid RESS Thermal Management:Air and Coolant SensorsBattery Coolant Pumps andCooling FansBattery High Voltage HeaterBattery Temperature SensorsE-compressor *Port ValvesPower ElectronicsCoolant PumpRfg. Temperature and PressureSensors

Internal Mode Switch (IMS)

Onboard Charger*

SGCM Coolant Circuit (fan,relay, pump)

Starter Generator

Starter Generator Control Module *

Starter Generator Drive Belt

Traction Power InverterModule (TPIM)

Vehicle Interface Control Module *

Wheel Speed Sensor

Miscellaneous Items Used withAbove Components and CertainTires are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

High Voltage Wiring

Hoses

Housings

Mounting Hardware

Pipes


Emission Warranty Parts List 29

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

Tires (Heavy Duty ApplicationsOnly. 2 yr/39,000 kilometers FederalEmission Defect Warranty)

What Is Not Covered

The Emission Control SystemsWarranty Obligations DO NOTAPPLY TO conditions resulting fromtampering, abuse, neglect,or improper maintenance. Itemslisted under “What Is Not Covered”under New Vehicle Limited Warranty0 4 also apply to the emissionrelated warranties.

Parts specified in the maintenanceschedule as requiring scheduledreplacement are covered up to theirfirst replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. There is no coverage underthis warranty for the failure of partswhich are not replaced as required

in the vehicle maintenanceschedule. If failure of one of theseparts results in failure of anotherpart, neither will be covered underthe Emission Control SystemsWarranty.

For detailed information concerningspecific parts covered by theseemission control systemswarranties, ask your dealer.


30 Things to Know About the Emission Control Systems Warranty

Replacement Parts

The emission control systems ofyour vehicle, were designed, builtand tested using genuine GM parts†and the vehicle is certified as beingin conformity with the EmissionRegulations under the CanadianEnvironmental Protection Act.Accordingly, it is recommendedthat any replacement parts usedfor maintenance or for the repairof emission control systems benew, genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect to usenon-genuine GM parts forreplacement purposes. Use ofreplacement parts which are notof equivalent quality may impairthe effectiveness of emissioncontrol systems.

If other than new, genuine GM partsare used for maintenancereplacements or for the repair ofcomponents affecting emissioncontrol, the owner should assurehimself/herself that such parts are

warranted by their manufacturer tobe equivalent to genuine GeneralMotors parts in performance anddurability.

Warranty repairs must be performedby an authorized General Motorsdealer except in an emergencysituation when a genuine GM part oran authorized General Motorsdealer is not reasonably available tothe vehicle owner. You areresponsible for presenting yourvehicle to a GM dealer selling yourvehicle line as soon as a problemexists.

† “GENUINE GM PARTS,” whenused in connection with GMvehicles means parts manufacturedby or for GM, designed for use onGM vehicles and distributed by anydivision or subsidiary of GeneralMotors.

Maintenance and Repairs

Warranty repairs must be performedby an authorized dealer except in asituation where the vehicle owner issignificantly inconvenienced and a

warranted part or a warranty stationis not reasonably available to thevehicle owner.

If in a situation where you aresignificantly inconvenienced, and itis necessary to have repairsperformed by other than anauthorized General Motorsdealership, and you believe therepairs are covered by the EmissionControl Systems Warranty, take thereplaced parts and your receipt toyour General Motors dealershiphandling your vehicle line forreimbursement consideration.

Receipts and records covering theperformance of regular maintenanceor emergency repairs should beretained in the event questions ariseconcerning maintenance. Thesereceipts and records should betransferred to each subsequentowner of this vehicle. GM will notdeny warranty coverage basedsolely on the absence ofmaintenance records. However, GMmay deny a warranty claim if afailure to perform scheduledmaintenance resulted in the failureof a warranted part. You should also


Things to Know About the Emission Control Systems Warranty 31

be aware that GM may deny youwarranty coverage if your vehicle ora part has failed due to abuse,neglect, improper maintenance,or modifications not approvedby GM.

Claims Procedure

Make your vehicle available to anyauthorized GM dealer as soon aspossible after failing a provincial I/Mtest or at any time you suspect adefect in a part. If all the aboveconditions are met, GM warrantsthat your dealer will replace, repair,or adjust to GM specifications, at nocharge to you, any of the parts listedunder “Emission Control SystemsWarranty Parts List” which may benecessary to cause your vehicle toconform to the applicable emissionstandards.

Repairs which do not qualify will becharged to you.

In the event a warranty matter is nothandled to your satisfaction, refer tothe Customer SatisfactionProcedure 0 32.


32 Customer Satisfaction Procedure

Your satisfaction and goodwill areimportant to your dealership and toGeneral Motors. Normally, anyquestions or concerns with the salestransaction or the operation of yourvehicle will be resolved by yourdealership's Sales or ServiceDepartments. Sometimes, however,despite the best intentions of allconcerned, misunderstandings canoccur. If your concern has not beenresolved to your satisfaction, thefollowing steps should be taken:

STEP ONE : Discuss yourconcern with a member of dealermanagement. Normally, concernscan be resolved at that level. If theconcern has already been reviewedwith the Sales, Service, or PartsManager, contact the owner of thedealership or the GeneralManager.

STEP TWO : If after contacting amember of dealership management,it appears your concern cannot beresolved at the dealership withoutfurther help, contact the CustomerCare Centre by calling1-800-263-3777 (English),1-800-263-7854 (French) 8:00 a.m.

to 11:00 p.m. Eastern StandardTime. (For Customer AssistanceOffices in the U.S. contact the listedGeneral Motors Division CustomerAssistance Office.)

For prompt assistance, please havethe following information available togive to the Customer CareAmbassador:

. Your name, address, home andbusiness telephone number.

. Vehicle Identification Number(This is available from thevehicle registration or title, or theplate above the left top of theinstrument panel and visiblethrough the windshield.)

. Dealership name and location.

. Vehicle's delivery date andpresent odometer reading.

. Nature of concern.

General Motors encouragescustomers to call their toll-freenumber for assistance. However,if a customer wishes to write toGeneral Motors, the letter should beaddressed to General Motors

Customer Care Centre in Oshawa.The address is listed under“Customer Assistance Offices”.

When contacting General Motors,please remember your concern willlikely be resolved in the dealership,using the dealer's facilities,equipment and personnel. This iswhy we suggest you followStep One first if you have aconcern.

General Motors of CanadaCompany Participation in theMediation/Arbitration Program

STEP THREE : In the event thatyou do not feel your concerns havebeen addressed after following theprocedure outlined in steps 1 and 2,General Motors of CanadaCompany wants you to be aware ofits participation in a no-chargeMediation/Arbitration program.General Motors of CanadaCompany has committed to bindingarbitration of owner disputesinvolving factory-related vehicleservice claims. The programprovides for the review of the factsinvolved by an impartial third party


Customer Satisfaction Procedure 33

arbiter, and may include an informalhearing before the arbiter. Theprogram is designed so that theentire dispute settlement process,from the time you file your complaintto the final decision, should becompleted in approximately70 days. We believe our impartialprogram offers advantages overcourts in most jurisdictions becauseit is informal, quick, and free ofcharge.

For further information concerningeligibility in the Canadian MotorVehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685.Alternatively you may call theGeneral Motors Customer CareCentre, 1-800-263-3777 (English),1-800-263-7854 (French), or youmay write to the Mediation/Arbitration Program, c/o CustomerCare Centre, General Motors ofCanada Company, Mail Code:CA1-163-005, 1908 Colonel SamDrive, Oshawa, Ontario, L1H 8P7.Your inquiry should be accompaniedby your Vehicle IdentificationNumber (VIN).


34 Special Coverage Adjustment Programs Beyond the Warranty Period

General Motors of CanadaCompany is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there may betimes when General Motors ofCanada Company will establish aSpecial Policy Adjustment programto pay all or part of the cost ofcertain repairs not covered by thewarranty or to reimburse certainrepair expenses you may haveincurred. Check with your GeneralMotors dealer or call GM'sCustomer Care Centre to determinewhether any Special PolicyAdjustment program is applicable toyour vehicle. When you make aninquiry, you will need to give theyear, model and odometer readingof your vehicle and your VehicleIdentification Number (VIN).


Customer Assistance Offices 35

When calling for assistance, ask for the Customer Care Advisor.

CANADA

Customer Care CentreGeneral Motors of CanadaCompany1908 Colonel Sam DriveOshawa, Ontario L1H 8P7

1-800-263-3777 (English)1-800-263-7854 (French)*1-800-263-3830www.gmcanada.com

BUICK

Customer Assistance CenterP.O. Box 33136Detroit, Michigan 48232-5136

1-800-521-7300*1-800-832-8425

CHEVROLET

Customer Assistance CenterP.O. Box 33170Detroit, Michigan 48232-5170

1-800-222-1020*1-800-833-2438Bolt EV 1–877–486–5846Volt 1-877-486-5846(1-877-4-Volt Info)

GMC TRUCK

GMCCustomer Assistance CenterP.O. Box 33172Detroit, Michigan 48232-5172

1-800-462-8782*1-800-462-8583

From Puerto Rico:

1-800-496-9992 (English)1-800-496-9993 (Spanish)

U.S. Virgin Islands

1-800-496-9994

Fax Number:

313-381-0022

All Overseas Offices

Please contact the local GeneralMotors Business Unit.


36 Customer Assistance Offices

Mexico, Central America andCaribbean Islands/Countries(Except Puerto Rico and U.S.Virgin Islands)

General Motors de Mexico, S. deR.L. de C.V.Customer Assistance CenterAv. Ejercito Nacional #843Col. GranadaC.P. 11520Mexico, D.F.

Buick: 011-52-53 29 0818Chevrolet: 01-800-466-0800GMC: 01-800-466-0801Long Distance Buick:011-52-53 29 0818Long Distance Chevrolet:011-52-53 29 0800Long DistanceGMC:011-52-53 29 0801

*For use with Text Telephonedevices (TTYs)


Customer Assistance for Text Telephone (TTY) Users 37

To assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), General Motorsof Canada Company has TTYequipment available at its CustomerCare Centre in Oshawa, Ontario.

Any TTY user can communicatewith GM by dialing this toll-freenumber: 1-800-263-3830.


38 Roadside Assistance Program

Roadside Assistance is not partof or included in the coverageprovided by the General Motorsof Canada Company Warranty.General Motors of CanadaCompany reserves the right tomake any changes or discontinuethe Roadside Assistance programat any time without notification.

Now that you are the owner of anew General Motors vehicle, youalso have membership in GeneralMotors round-the-clock, year-roundRoadside Assistance Program. It isone of the most comprehensiveowner satisfaction programsin the industry — an importantadded benefit of ownership.And it is in effect for 5 years or160 000 kilometres (Chevrolet andGMC), whichever comes first and,6 years or 110 000 kilometres(Buick), whichever comes fist.

One 24-hour Roadside AssistanceHotline is all you need toremember: 1-800-268-6800.

Please consult your dealer or yourowner manual for details.


Courtesy Transportation Program 39

If your vehicle requires warrantyrepairs during the duration of yourvehicle's limited powertrain warrantyvehicles coverage period, alternatetransportation and/or reimbursementof certain transportation expensesmay be available under theCourtesy Transportation Program.Several transportation options areavailable. Consult your dealer orrefer to the owner manual fordetails.

Courtesy Transportation is notpart of or included in thecoverage provided by the GeneralMotors of Canada CompanyWarranty. General Motors ofCanada Company reserves theright to make any changes to,or discontinue the CourtesyTransportation program at anytime without notification.


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