What makes a good presentation? What do you need to do? Who does what?

Human Resources Sales and Marketing Research and Development Production/Operations Customer Service Finance and Accounts Administration and IT

Recruitment and retention Job descriptions Person Specifications

Dismissal Redundancy Motivation Professional development and training Health and safety and conditions

at work Liaison with trade unions

Market research Promotion strategies Pricing strategies Sales strategies The sales team Product – advice on new product development,

product improvement, extension strategies, target markets

New product development Product improvements Competitive advantage Value added Product testing Efficiency gains Cost savings

Cash flow Monitoring income/revenue Monitoring expenditure

Preparing accounts Raising finance

Shares Loans

Links with all other functional areas

Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods

Batch Flow Job Cell

Efficiency

Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations

•Managing estates•Reception•Clerical work•Overview of quality control•Use of IT systems

Organisation by type

Global businesses – complex organisation structures

National – organisation possibly stretches throughout the country

Regional – could be through a county or wider area (North West, South East, etc.)

Local – small organisations serving local area or community

Authority Span of control Chain of Command Hierarchy Delegation Empowerment Delayering

Hierarchical StructureManaging Director

Sales Director MarketingDirector Finance Director

A B C D Market Research

Strategy PurchasingManager

Sales Manager

AccountsManager

IB Business & Management

MD

Middle Management

Workers

Pyramidal Structure

SeniorManagement

R&D

Marketing Sales

Production

Finance

MD

Centralised/Entrepreneurial

Sales

Marketing

Production

Accounts

Collaborative

Marketing Sales

ProductionFinance

R&D

Circular/Flat

Project

MarketingR&DSales

Finance

HRProduction

Matrix Structure

Changes to business structures Linked to new thinking on leadership and

management Less hierarchical Emphasis on communication

and collaboration between sections Global businesses – more complex structures