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BTEC Level 3 Unit 1 Communication and Employability Skills for IT Name:

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ContentsModule Overview.....................................................................................................................4

Unit Aim............................................................................................................................... 4

Learning Outcomes.............................................................................................................. 4

Assessment and Grading Criteria.............................................................................................5

Progress Tracker...................................................................................................................6

Personal Development Plans (P7, P8, D2)................................................................................7

What Is a Personal Development Plan.................................................................................7

What Goes in a PDP?............................................................................................................7

Setting Goals ..............................................................................................................7

Self Assessments..................................................................................................................9

Personal Attributes.............................................................................................................12

Assignment 1 (P7, P8 &D1).....................................................................................................13

Personal Learning And Thinking Styles (M3)..........................................................................14

Learning Styles (M3)...............................................................................................................16

The VARK Questionnaire (Version 7.8)...............................................................................16

The VARK Questionnaire Scoring Chart..............................................................................19

What Is Your Preferred Learning Style...............................................................................19

The VARK Modalities..........................................................................................................19

My Learning Style...............................................................................................................22

Assignment 2..........................................................................................................................22

Personal Attributes Valued By Employers (P1).......................................................................23

Self Assess.......................................................................................................................... 23

Employer Wants.................................................................................................................24

Assignment 3 (P1).................................................................................................................. 26

Employers ‘want list’..........................................................................................................27

Communication Using IT (P5).................................................................................................28

Methods of Communication...............................................................................................28

How do You Communicate?...............................................................................................29

Choice of Communication Methods...................................................................................30

Assignment 4 (P4, P5 & M2)...................................................................................................30

A Jones 2June 2014

Letter Writing (P5)..................................................................................................................31

Standard Letter Layout.......................................................................................................32

Assignment 5 (P5 & M2).........................................................................................................33

E-mail (P5).............................................................................................................................. 34

Skills Builder....................................................................................................................... 34

Assignment 6 (P5, P6, M2).....................................................................................................35

Communicating Effectively (P2, P3, M1)................................................................................36

What Makes Communication Effective?............................................................................36

Barriers to Communication................................................................................................37

Overcoming Barriers...........................................................................................................37

Assignment 7 (P2, P3, M1).....................................................................................................38

Review Time...........................................................................................................................39

Assignment 8 (D1)..................................................................................................................39

Assignment 9 (D2)..................................................................................................................39

A Jones 3June 2014

Module Overview

Unit Aim

The aim of this unit is to ensure that learners understand both the personal attributes valued by employers and the principles of communicating effectively whilst developing effective communication skills and addressing their own personal development needs.

Learning Outcomes

On completion of this unit a learner should:1. Understand the personal attributes valued by employers2. Understand the principles of effective communication3. Be able to use IT to communicate effectively4. Be able to address personal development needs

A Jones 4June 2014

Assessment and Grading Criteria

To achieve a PASS the learner must show they are able to:

To achieve a MERIT the learner must achieve all Pass Criteria AND show they are able to:

To achieve a DISTINCTION the learner must achieve all Pass Criteria AND show they are able to:

P1 Explain the personal attributes valued by employersP2 Explain the principles of effective communicationP3 Discuss potential barriers to effective communication

M1 Explain mechanisms that can reduce the impact of communication barriers

P4 Demonstrate a range of effective interpersonal skillsP5 Use IT to aid communicationsP6 Communicate technical information to a specified audience

M2 review draft documents to produce final versions

D1 evaluate interpersonal and written communication techniques

P7 Produce a personal development plan

M3 Explain how an awareness of learning style can aid personal development

P8 Follow a Personal Development Plan

D2 Review progress on a personal development plan, identifying areas for improvement.

A Jones 5June 2014

Progress Tracker

Criteria How I Have Evidenced This Date I Completed Date of Teacher Confirmation

P1

P2

P3

P4

P5

P6

P7

P8

M1

M2

M3

D1

D2

A Jones 6June 2014

Personal Development Plans (P7, P8, D2)

What Is a Personal Development Plan

A PDP is a document that you create to help with your personal development. It may be as a result of you or your employer identifying a weakness or to help you focus yourself on achieving a life or career goal.

What Goes in a PDP?

This is dependent upon what you want to achieve! Generally it will contain:- An Objective or set of Objectives (what you want to develop) these can be spread

around short, mid and long term goals- Some indication of how you intend to work towards achieving the Objectives- Details of where you can get help achieving your goal- On-going reviews of your progress towards the goal. This is to keep you motivated!

Setting Goals

Before you can write a PDP you need to set yourself some goals!

Long Term Goals – think about what you want to do in the future for a career. This is your long term goal. Find out what you need to do to get this dream career!

A Jones 7June 2014

Mid Term Goals – This is where you start to look beyond today. What do you need to do post 6th form to work towards your career. If you need a degree for your career find out what University courses are available and find their entry criteria. Could you get an apprenticeship? These are the next step towards the long term goal.

A Jones 8June 2014

Short Term Goals – this is about the here and now. What do you need to do to make sure you get the most out of 6th form? Ask yourself what you should continue from GCSEs and what you need to improve on. These are your short term goals which will help you achieve your mid-term goals. These are your building blocks for success.

A Jones 9June 2014

Self Assessments

Now it’s time to find out about yourself through some simple multiple choice questions!What type of decision maker are you?We all have to make decisions but we do it in different ways. To find out your style, pick out your responses to the following situations. Circle one answer from each question.

1. Some of your friends want to go to a late showing of a film at an out-of-town cinema which will mean getting home late. Do you...A) Go because you want to see the film.B) Find out if it is on at a local cinema next week.C) Have difficulty deciding because you don’t want to cause problems by being late home.D) Go with your friends, in case they think you are boring.

2. Your aunt gives you £20 to spend for your birthday. Do you...A) Go to the shops and buy the first thing you see that you like.B) Wait for a week and think about it.C) Consider whether to spend the money or save it.D) Ask a friend what he/she thinks.

3. Your family moves house and you have a new bedroom to decorate. Do you...A) Dash out and buy the first colour paint that ‘catches your eye’.B) Wait a while and then make your mind up.C) Watch all the decorating experts on TV to work out what they might do.D) Ask your parents’ advice.

4. You are revising for your end of year exams when a friend calls on you. Do you...A) Drop everything and go out.B) Talk about how long you might be and think about whether you can afford the time away from studying.C) Take so long to make your mind up that you miss the opportunity.D) Ask one of your family to answer the door and say you’re out.

5. Your friends have recently bought some new trainers. You want some too, but they are a bit more than you can afford. Do you..A) Raid your savings immediately and buy the same style.B) Look around for some that are cheaper.C) Not buy them but keep thinking whether to or not.D) Buy them because you want to impress your friends.

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7. You are a member of the school football team. You have a muscle injury and should take it easy but know the next match is important. Do you...A) Take the risk and play anyway.B) Discuss it with your doctor or sports teacher.C) Say you will play if they really can’t find anyone else.D) Feel guilty, say nothing and play anyway.

8. You want to do some local voluntary work in the holidays. Do you...A) Look at adverts in the local paper and call straight away.B) Look at the volunteering web site at all the categories then make a decision.C) Think it will be a great idea but wait for that ‘perfect opportunity’.D) Find out what your friends are doing and do the same.

9. You have an argument with your best friend and haven’t spoken for a week. Do you...A) Text him/her to say you want to meet at their home after school.B) Talk to your other friends to work out who is in the wrong.C) Make sure that you are in the same place as them, hoping they will make the first move.D) Spend more time with your other friends to make sure they don’t turn against you.

Count Up Your Scores

AsBsCsDs

Mostly As means you are INDEPENDENT You make quick decisions based on how you feel at the time. You like being in control of your decisions and are more likely to listen to your own feelings rather than other people’s advice. You tend to take risks without really thinking through the consequences.

Mostly Bs means you are LOGICALYou tend to consider all the options carefully, weighing up the pros and cons. Before making a decision, you find out as much information as you can, researching or asking for advice. You rely more on logic than hunches. You take your time deciding but once you have made up your mind, you stick to it.

Mostly Cs means you are CAREFULYou tend to be a cautious decision maker, not wanting to make mistakes or take unnecessary risks. You can see both sides of the argument and see good and bad points in each. You like to keep your options open. But this can lead to confusion and may result in not making decisions but letting events take over.

A Jones 11June 2014

Mostly Ds means that you are SOCIALIn making decisions, you consider other people’s feelings and actions. You like to be liked by others. Whilst this can be a good quality, you need to be careful you are not influenced too much by other people. You tend to respond rather than lead and prefer to be a member of a group rather than on your own.

There are good and bad points about each style of making decisions. When you need to take an important decision, make sure you have enough information; think it through properly; don’t leave it too late; and don’t be too influenced by other people.

A Jones 12June 2014

Personal Attributes

What kind of a person do you think you are? Rate yourself 1-10 on the areas below. Ask a friend to rate you and compare the differences. HINT – use 2 different coloured pens!

Very true Not true at all

Determination I don’t get easily stressed, I enjoy challenges 10 9 8 7 6 5 4 3 2 1 0

I never give up 10 9 8 7 6 5 4 3 2 1 0

Independence I can work on my own 10 9 8 7 6 5 4 3 2 1 0

I prefer to work on my own 10 9 8 7 6 5 4 3 2 1 0

Integrity I never tell lies 10 9 8 7 6 5 4 3 2 1 0

You can trust me to keep a secret 10 9 8 7 6 5 4 3 2 1 0

Tolerance I am kind to people even when they may not deserve it

10 9 8 7 6 5 4 3 2 1 0

I make allowances for other people’s quirks 10 9 8 7 6 5 4 3 2 1 0

Dependability I am a reliable person and always get the job done

10 9 8 7 6 5 4 3 2 1 0

I never let people down 10 9 8 7 6 5 4 3 2 1 0

Problem solving I like to find problems and sort them out 10 9 8 7 6 5 4 3 2 1 0

I find problem solving easy 10 9 8 7 6 5 4 3 2 1 0

Leadership I prefer to be in charge and make the decisions

10 9 8 7 6 5 4 3 2 1 0

I enjoy making decisions and telling others what to do

10 9 8 7 6 5 4 3 2 1 0

Confidence I never suffer from nerves 10 9 8 7 6 5 4 3 2 1 0

I know what I am doing so I never need to worry

10 9 8 7 6 5 4 3 2 1 0

Self-motivation I rely on others to tell me what needs to be done

10 9 8 7 6 5 4 3 2 1 0

I like to decide what to do for myself 10 9 8 7 6 5 4 3 2 1 0

Are some of the ratings different? Can you suggest reasons why?

A Jones 13June 2014

Assignment 1 (P7, P8 &D1)

It is now time to use the knowledge you have gained about yourself, your attributes and your goals to set a PDP to work towards.

Your teacher will explain the assignment and set your deadline.

A Jones 14June 2014

Personal Learning And Thinking Styles (M3)

PLTS are Personal, Learning and Thinking Skills, which all employers are looking for, no matter what area of employment they are in. Colleges and universities are also keen to take onto their courses students who have these skills.The PLTS are:• Self-manager – organising your time and yourself, showing responsibility, coping with challenges, persevering• Independent enquirer – researching information, analysing it, making well-thought out decisions• Reflective learner – evaluating your strengths and weaknesses, judging how well you’ve done and making changes where necessary• Creative thinker – finding different ways to tackle a problem, coming up with ideas and developing them• Effective participator – playing a full part in the life of your school and the community, taking responsible action• Team worker – working confidently with others, taking responsibility for your part of the work, taking account of others’ views.(Source Step 3)

Use the table on the next page to help you to review your PLTS. As we progress through this module you can note on your PDP how you have developed (D2).

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Skill Example of when you have used it

How you could improve it

Self-manager

Independent enquirer

Reflective learner

Creative thinker

Effective participator

Team worker

A Jones 16June 2014

Learning Styles (M3)

We all learn in different ways. Knowing which learning style we prefer can help us to develop. We can plan to develop ourselves better if we understand how we learn best. If we are visual learners we may be best watching a video, for example!

The VARK Questionnaire (Version 7.8)

How Do I Learn Best? Choose the answer which best explains your preference and circle the letter(s) next to it. Please circle more than one if a single answer does not match your perception. Leave blank any question that does not apply.

1. You are helping someone who wants to go to your airport, the center of town or railway station. You would: a. go with her. b. tell her the directions. c. write down the directions. d. draw, or show her a map, or give her a map.

2. A website has a video showing how to make a special graph. There is a person speaking, some lists and words describing what to do and some diagrams. You would learn most from: a. seeing the diagrams. b. listening. c. reading the words. d. watching the actions.

3. You are planning a vacation for a group. You want some feedback from them about the plan. You would: a. describe some of the highlights they will experience. b. use a map to show them the places. c. give them a copy of the printed itinerary. d. phone, text or email them.

4. You are going to cook something as a special treat. You would: a. cook something you know without the need for instructions. b. ask friends for suggestions. c. look on the Internet or in some cookbooks for ideas from the pictures. d. use a good recipe.

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5. A group of tourists want to learn about the parks or wildlife reserves in your area. You would: a. talk about, or arrange a talk for them about parks or wildlife reserves. b. show them maps and internet pictures. c. take them to a park or wildlife reserve and walk with them. d. give them a book or pamphlets about the parks or wildlife reserves.

6. You are about to purchase a digital camera or mobile phone. Other than price, what would most influence your decision? a. Trying or testing it. b. Reading the details or checking its features online. c. It is a modern design and looks good. d. The salesperson telling me about its features.

7. Remember a time when you learned how to do something new. Avoid choosing a physical skill, eg. riding a bike. You learned best by: a. watching a demonstration. b. listening to somebody explaining it and asking questions. c. diagrams, maps, and charts - visual clues. d. written instructions – e.g. a manual or book.

8. You have a problem with your heart. You would prefer that the doctor: a. gave you a something to read to explain what was wrong. b. used a plastic model to show what was wrong. c. described what was wrong. d. showed you a diagram of what was wrong.

9. You want to learn a new program, skill or game on a computer. You would: a. read the written instructions that came with the program. b. talk with people who know about the program. c. use the controls or keyboard. d. follow the diagrams in the book that came with it.

10. I like websites that have: a. things I can click on, shift or try. b. interesting design and visual features. c. interesting written descriptions, lists and explanations. d. audio channels where I can hear music, radio programs or interviews.

A Jones 18June 2014

11. Other than price, what would most influence your decision to buy a new non-fiction book? a. The way it looks is appealing. b. Quickly reading parts of it. c. A friend talks about it and recommends it. d. It has real-life stories, experiences and examples.

12. You are using a book, CD or website to learn how to take photos with your new digital camera. You would like to have: a. a chance to ask questions and talk about the camera and its features. b. clear written instructions with lists and bullet points about what to do. c. diagrams showing the camera and what each part does. d. many examples of good and poor photos and how to improve them.

13. Do you prefer a teacher or a presenter who uses: a. demonstrations, models or practical sessions. b. question and answer, talk, group discussion, or guest speakers. c. handouts, books, or readings. d. diagrams, charts or graphs.

14. You have finished a competition or test and would like some feedback. You would like to have feedback: a. using examples from what you have done. b. using a written description of your results. c. from somebody who talks it through with you. d. using graphs showing what you had achieved.

15. You are going to choose food at a restaurant or cafe. You would: a. choose something that you have had there before. b. listen to the waiter or ask friends to recommend choices. c. choose from the descriptions in the menu. d. look at what others are eating or look at pictures of each dish.

16. You have to make an important speech at a conference or special occasion. You would: a. make diagrams or get graphs to help explain things. b. write a few key words and practice saying your speech over and over. c. write out your speech and learn from reading it over several times. d. gather many examples and stories to make the talk real and practical.

The VARK Questionnaire Scoring Chart

A Jones 19June 2014

Use the following scoring chart to find the VARK category that each of your answers corresponds to. Circle the letters that correspond to your answers e.g. If you answered B and C for Question 3, circle V and R in the row as shown belowCategory a b c D3 K V R A Question a category b category c category d category1 K A R V2 V A R K3 K V R A4 K A V R5 A V K R6 K R V A7 K A V R8 R K A V9 R A K V10 K V R A11 V R A K12 A R V K13 K A R V14 K R A V15 K A R V16 V A R K

Count up how many of each answer you got:

Total number of Vs ______Total number of As ______Totla number of Rs ______Total number of Ks ______

What Is Your Preferred Learning Style

Using the results from the VARK questionnaire you should be able to see what your preferred learning style is; Visual, Auditory, Reading or Kinaesthetic.

The VARK Modalities The acronym VARK stands for Visual, Aural, Read/write, and Kinesthetic sensory modalities that are used for learning information. Fleming and Mills (1992) suggested four modalities that seemed to reflect the experiences of the students and teachers. Although there is some overlap between them they are defined as follows. Remember life (and work) are multimodal so there are no hard and fast boundaries.

A Jones 20June 2014

Visual (V): This preference includes the depiction of information in maps, spider diagrams, charts, graphs, flow charts, labelled diagrams, and all the symbolic arrows, circles, hierarchies and

other devices, that people use to represent what could have been presented in words. It does NOT include still pictures or photographs of reality, movies, videos or PowerPoint. It does include designs, whitespace, patterns, shapes and the different formats that are used to highlight and convey information. When a whiteboard is used to draw a diagram with meaningful symbols for the relationship

between different things that will be helpful for those with a Visual preference. It must be more than mere words in boxes that would be helpful to those who have a Read/write preference.

Aural / Auditory (A):This perceptual mode describes a preference for information that is "heard or spoken." Learners who have this as their main preference report that they learn best from lectures, group discussion, radio, email, using mobile phones, speaking, web-chat and talking things through. Email is included here because; although it is text and could be included in the Read/write category (below), it is often written in chat-style with abbreviations, colloquial terms, slang and non-formal language. The Aural preference includes talking out loud as well as talking to oneself. Often people with this preference want to sort things out by speaking first, rather than sorting out their ideas and then speaking. They may say again what has already been said, or ask an obvious and previously answered question. They have a need to say it themselves and they learn through saying it - their way.

Read/write (R):This preference is for information displayed as words. Not surprisingly, many teachers and students have a strong preference for this mode. Being able to write well and read widely are attributes sought by employers of graduates. This preference emphasizes text-based input and output - reading and writing in all its forms but especially manuals, reports, essays and assignments. People who

prefer this modality are often addicted to PowerPoint, the Internet, lists, diaries, dictionaries, thesauri, quotations and words, words, words... Note that most PowerPoint

A Jones 21June 2014

presentations and the Internet, GOOGLE and Wikipedia are essentially suited to those with this preference as there is seldom an auditory channel or a presentation that uses Visual symbols.

Kinesthetic (K):By definition, this modality refers to the "perceptual preference related to the use of experience and practice (simulated or real). It includes demonstrations, simulations, videos and movies of "real" things, as well as case studies, practice and applications. The key is the reality or concrete nature of the example. If it can be grasped, held, tasted, or felt it will probably be included. People with this as a strong preference learn from the experience of doing something and they value their own background of experiences and less so, the experiences of others. It is possible to write or speak Kinesthetically if the topic is strongly based in reality. An assignment that requires the details of who will do what and when, is suited to those with this preference, as is a case study or a working example of what is intended or proposed.

What about Mixtures? Multimodality (MM):Life is multimodal. There are seldom instances where one mode is used, or is sufficient, so that is why there is a four-part VARK profile. That is why the VARK questionnaire provides four scores and also why there are mixtures of those four modes. Those who do not have a standout mode with one preference score well above other scores, are defined as multimodal.

A Jones 22June 2014

My Learning StyleNow you have a measure of you own learning style do you think this sounds like you? Jot down how you think it fits, or doesn’t, what you know about yourself!

Assignment 2

Now you know a little bit more about how you learn it is time to tackle Assignment 2. This will help you to understand how you can use your understanding of learning styles to help meet your goals.

Your teacher will explain the Assignment and set your deadlines.

A Jones 23June 2014

Personal Attributes Valued By Employers (P1)

Whilst every job has different skills and attributes that are valued there are some core attributes that transfer to every job. Can you rank these in order of importance to employers?

Smart appearance Basic number and literacy skillsGood exam results Someone who lives locallyVocational qualifications EnthusiasmReliability and honesty Willingness to learnSomeone who plays sport Someone who works well with othersPunctuality Work experience related to the job

1 62 73 84 95 10

Self Assess

How can you show you have some of these characteristics?

A Jones 24June 2014

Employer Wants

Have a look at these examples of what employers want.

A Jones 25June 2014

What Differences and Similarities can you spot between the jobs?

Tesco ASDA EA GamesSimilarities

A Jones 26June 2014

Differences

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Assignment 3 (P1)

Now you have looked at what things an employer wants from their employees it is time to start Assignment 3.

As always your teacher will go over the assignment with you and set the deadline.

A Jones 28June 2014

Employers ‘want list’ These are the scores from an employer survey.

1. Reliability/honesty 91% 6. Smart appearance 78%2. Punctuality 91% 7. Basic number/literacy skills 54%3. Willingness to learn 88% 8. Good exam results 30%4. Team player 85% 9. Vocational qualifications 23%5. Enthusiasm 82% 10. Work experience related to the job 21%

(Source Step 2)

A Jones 29June 2014

Communication Using IT (P5)

Communication is something that it is easy to overlook because we do so much of it. Let’s get thinking!

Methods of Communication

Use this space to draw a spider to diagram to show all the methods of communication that you can think of!

A Jones 30June 2014

How do You Communicate?

Fill in the table below to see who you communicate with and how you communicate with them over the course of a standard day!

Time Who Communicated With

Method Used Reason For Choice of Method

7:00 – 8:00

8:00 - 9:00

9:00 – 10:00

11:00 - 12:00

12:00 - 13:00

13:00 – 14:00

14:00 – 15:00

15:00 – 16:00

16:00 – 17:00

17:00 – 18:00

18:00 – 19:00

19:00 – 20:00

20:00 – 21:00

21:00 – 22:00

A Jones 31June 2014

Choice of Communication Methods

We often choose the method of communication according to who we are dealing with. Who do you think would be best suited to these communication methods?

Method of Communication Who Would Use It? Why?LetterVoIPE-mailBulletin BoardFaxPresentationTelephone CallPodcastWeb page/siteBlog

Assignment 4 (P4, P5 & M2)

For this assignment you will need to work in a pair so find someone to work with.

Your teacher will explain the assignment and set your deadlines.

A Jones 32June 2014

Letter Writing (P5)

Writing a letter is an important life skill. You never know when you may need to write a letter!

Letters are a formal method of communicating which means that you should use: Formal language Correct spelling Correct grammar Correct punctuation

You should not use: Slang Colloquialisms Smileys

Letters should always follow a standard block layout where everything is left aligned and use open punctuation which means no commas at the end of address lines. A letter should be laid out as shown on the next page:

A Jones 33June 2014

Standard Letter Layout

Your NameYour AddressTownPost Code

Date

Name of Recipient or Company NameRecipient AddressTown Postcode

Reference: if you have one

Dear

Paragraph 1

Paragraph 2

Closing paragraph

Yours

Your Name

A Jones 35June 2014

Sir/Madam if you don’t know their name.

faithfully if you don’t know their namesincerely if you know their name

If you require any further information, feel free to contact me. .I look forward to hearing from you. I look forward to seeing you. We look forward to a successful working relationship in the future. Should you need any further information, please do not hesitate to contact me.

Assignment 5 (P5 & M2)

Now you know how to lay out a letter it is time to have some practice at it!

Your teacher will explain this assignment to you and set your deadline.

A Jones 36June 2014

E-mail (P5)

Using e-mail is an important skill in the modern world. It is a key business tool BUT it is important to recognise that work e-mails require a level of formality close to that of a letter whereas with your friends it can be as informal as you like!

There are many features of e-mails that you may not be aware of but that are commonly used in the world of work. Self-assess and see how many you have:

Skill Start Point Assessment End point assessmentOpen e-mail programmeOpen a new emailWrite and send a new emailRead an emailReply to an emailDelete an emailUse Send/Receive to update your mailboxAdding an attachment to your emailUse the CC functionUse the BCC functionFlag an e-mail for Follow-upSet an email to show ImportanceSet up an email signatureSet up Out of Office ResponseSet up folders in your Inbox

Skills Builder

We will now develop those skills. A good point if you are ever stuck is to use the Help function in Outlook.

Tick off the skills as you learn them!

A Jones 37June 2014

Assignment 6 (P5, P6, M2)

Now you have developed some e-mail skills it is time to put them to use!

Your teacher will explain your assignment and set your deadlines.

A Jones 38June 2014

Communicating Effectively (P2, P3, M1)

What Makes Communication Effective?

The sender needs to make sure the recipient gets the right message on time. Sometimes this can be harder than you think. Watch these clips to see how it can go wrong!

http://www.youtube.com/watch?v=7di5zAMMxaI Who, What?!

http://www.youtube.com/watch?v=wXILI9Q1jIw How many mistakes can you spot here?

How about doing it right?http://www.youtube.com/watch?v=JwjAAgGi-90 saying the right thing goes a long way!

http://www.youtube.com/watch?v=2-ntLGOyHw4 Steve Jobs was a master of presenting information in an engaging manner – get some tips on how to present like him!

Apart from the way the information is conveyed what else can affect how information is passed over. Draw a spider diagram to suggest factors that can affect effective communication.

A Jones 39June 2014

Barriers to Communication

Sometimes we face barriers which make giving information difficult. Draw a spider diagram to suggest how we may find difficulties in giving or receiving information in our lives.

Overcoming BarriersNow you know the barriers how do you think that we can overcome them? Jot downs some ideas.

A Jones 40June 2014

Assignment 7 (P2, P3, M1)

Now you know some more about communication it’s time to do an assignment.

As always your teacher will explain the assignment and set the deadlines.

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Review Time

As we come to the end of this module it is time to undertake some final reviews to see what you have learned and what skills you have developed this year.

Assignment 8 (D1)

Assignment 9 (D2)

Your teacher will explain these assignments and set your deadlines.

Congratulations on completing this module!

A Jones 42June 2014