© vice being established for at least 1 year - valley tel · page 62 call us at 437-2615 security...

Dear Customer:

If you are a new coopera ve member of Valley Telecommunica ons or a pre-vious customer that is reconnec ng with us, we require the following:

A le er of good credit from your previous telephone company with ser-vice being established for at least 1 year

OR

$45.00 deposit for each service requested. The deposit(s) will be held for 1 year. If you have good credit with us a er 1 year, the deposit(s) will be credited to your account as a payment on your account.

Along with the credit reference or deposit(s), we also require the following es mated hook-up fees that will be credited to your first month’s bill. You will see the hook-up fees charged to your account & a previous payment to offset the charges you have paid in advance.

Deposit Es mated

Required Hook-up Fees

Telephone Service __________ __________

Video TV Service __________ __________

High Speed Internet __________ __________

Total Deposits & Es mated Hook-up Fees ____________

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Call us at 437-2615

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Customized Home Monitoring Systems Wirelessly monitor your home from anywhere! With Valley’s customized home monitoring solu ons, you can monitor your home’s temperature from anywhere you have an Internet connec on.

Valley’s customized home monitoring allows you to monitor the temperature of up to 10 different areas in your home with only 1 product, and all of it can be done with just a click of your mouse.

Monitor each floor of your home, indoor/outdoor temperature, refrigerator, deep freezer, hot tub, pool and much, much more.

Customized Home Monitoring is available at no monthly cost. You only need to purchase the equipment!

Be alerted by text message and/or email whenever a temperature is outside your customized acceptable limits.

Call Valley at 437-2615 for more details!

Welcome!

We would like to Thank You for choosing Valley Telecommunica ons Coopera ve Associa on, Inc. for your communica ons needs.

In the following pages, you will find a complete guide to the products and services we have to offer.

For your convenience, we have grouped the services offered by Valley into four main sec ons: Telephone and Telephone Features; Broad-band and Internet; Digital Video TV and Safety and Security.

If you have any ques ons about the products or services included in this guide, please feel free to contact us. We are here to help you!

Thanks again for choosing Valley Telecommunica ons. We look for-ward to mee ng your telecommunica ons needs for many years to come!

Welcome!

PO Box 7 ~ 102 Main Street South

Herreid, SD 57632

Phone: (605) 437-2615

Toll Free: 1 (800) 437-2615 (Outside of Valley’s Service Area)

Fax: (605) 437-2220

Email: [email protected]

Web: www.valleytel.net

Table of Contents Telephone Assistance Programs Telecommunica ons Equipment Distribu on Program Lifeline & Link-Up Relay South Dakota E-Bill Automa c Bill Payment—Electronic Fund Transfer Business Solu ons No fy Plus Long Distance Valley Long Distance Toll Free Services PIC Freeze Picable Carriers Custom Calling Features Custom Calling Features Quick Reference Voice Mail Voice Mail Plans Voice Mail System Features Using Valley Voice Mail Voice Mail WEB Access Internet Services Monthly Service Packages High Speed Internet FAQ’s Other Internet Services Sta c IP Addresses Email Storage & Overages Internet Protec on SecureIT Live and SecureIT Plus Computer Repair TotalTech Online Backup Digital Video TV About Valley Video Video TV Packages DVR Services Ala Carte Services High Speed Internet/Video Package Discounts Sight & Sound Installa on Security & Personal Safety Services Customized Home Safety Customized Home Security Customized Home Monitoring

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Security & Safety

Valley Security & Personal Safety Services Customized Personal Safety

With a Personal Home Safety System from Valley, enjoy the peace of mind that help is just minutes away!

Each Personal Home Safety System Includes: $17.00/month

Waterproof Push Bu on Pendant/Wristband

One Touch Talk with 3 Memory Speed Dial Bu ons

Hands Free Talk

*A 24-month monitoring contract is required. Installa on fees apply.

Equipment star ng at $179. Addi onal Features available include:

Fall Detec on

Fire & Carbon Monoxide Detectors

Flood Detectors

Customized Home Security Whether it’s work, home or personal safety, you need to know that what you value is safe and secure. With Valley’s Security Systems, rest assured that you, your family and your home or business are safe.

Basic Wireless Security Package Includes: $17.00/month

Wireless Key Pad

Addi onal Key Pad

2 Door/Window Sensors

1 Wireless Mo on Detector

1 Key Remote for Ac va on/Deac va on

*A 24-month monitoring contract is required. Installa on fees apply

Equipment star ng at $250. Addi onal Features available include:

Wireless Fire/Smoke/Heat Sensor

Wireless Carbon Monoxide Dector

Wireless Temp or Flood Sensors/Probes

& MUCH, MUCH MORE!

Call us at 437-2615

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Sight & Sound Installa on Service Custom & Professional Television & Home Theater Installa on

A home theater is intended to provide you with an entertainment op on for watching television and movies at home with a li le extra excitement than you would normally get just watching a plain old television!

By using sound and video technology similar to that of a movie theater, and depending on the op ons you choose, you can create a movie theater experi-ence in the comfort of your own home!

Basic Installa on beginning at $99*!! Call our Business Office for Details—437-2615!

*Valley’s Sight & Sound Installa on Service does not include the equipment for the home theater system. In order for our technicians to complete the installa on in a mely manner, please inquire about, and purchase the follow-ing items prior to scheduling your installa on:

Pre-Packaged System (Theater in a Box)

Pre-packaged systems are reasonably priced and are designed to be easy to choose and set up, and generally include wires, cords, brack ets, etc. However, they usually do not include higher-end equipment.

If you do not purchase a pre-packaged system, be sure to obtain the following items**:

TV wall-moun ng bracket

Speakers/Audio Receiver

Speaker wire

Speaker wall-mount brackets

DVD/Blu-ray player

HDMI cables

Universal remote control

**Some installa on supplies may be available from Valley for an addi onal fee.

TEDP Telecommunica ons Equipment Distribu on Program

Providing specialized telephone equipment to

qualified South Dakotans with hearing loss or speech disability.

The Telecommunica ons Equipment Distribu on Program (TEDP) is designed to assist people who have difficulty communica ng over the telephone be-cause of hearing loss or speech disability. A variety of specialized telephone equipment is available to qualified residents of South Dakota at no addi onal cost.

Eligibility Requirements

South Dakota Resident Difficulty communica ng on the phone due to hearing loss or speech dis-

ability. Exis ng phone service

Available Features

Speakerphones with volume adjustment Volume amplifier up to 50+ decibels louder Larger and lighted dial bu ons Visual ringer alert, adjustable loud ringer or vibra on no fica ons Hearing aid compa ble phones Tone control Text typing Volume output gain Programmable memory/speed dial keys Caller ID Large visual display

For more informa on, contact the Aberdeen office at 605-626-2668 or 866-246-5759.

**Informa on provided by TEDP, SD Department of Human Services.

Telephone Services

Call us at 437-2615

Telephone Assistance Programs Changes brought about by the Federal Telecommunica ons Act of 1996 have resulted in the introduc on of low-income assistance programs in South Da-kota. Low-income subscribers may qualify to receive reduced monthly and installa on charges for basic telephone service.

Valley Telecommunica ons Coopera ve Assn., Inc. is authorized to provide two federal telephone assistance programs that were developed in response to concerns about the affordability of telephone service for low-income ci -zens.

The Lifeline program provides a reduc on in basic monthly telephone service equal to the residen al subscriber line charge, plus an addi onal amount of $2.75. The credit applies to the main home telephone line listed in the name of the subscriber. Lifeline subscribers may also receive blocking of long distance calls on their telephone line at no charge.

Telephone service must be in the applicant’s name. The applicant must par-cipate in at least one of the following public assistance programs to be eligi-

ble:

Supplemental Nutri on Assistance Program

Federal Housing Assistance (Sec on 8)

Low Income Home Energy Assistance

Medicaid (Title XIX/Medical, State Supplemental Assistance)

Supplemental Security Income (SSI)

Temporary Assistance for Needy Families (TANF)

Na onal School Lunch (NSL) free lunch program

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Digital Video TV (Con nued) Ala Carte Services

Adult Channels Playboy TV $16.99/month subscrip on

Spice Channel $5.95/Pay Per View

Sports Packages NFL RedZone Subscrip on $5.95/month NFL RedZone plays all of the exci ng touchdowns and big plays from every game…live as they happen. Every Touchdown from Every Game. *Available in Standard Defini on Only at this me.

Valley Video and High Speed Internet Package Discounts

Basic Video + 10Meg Internet* $79.99/month *Internet speeds of up to 3Meg down/1Meg up are available in limited areas due to network distance limita ons.

Expanded Basic Video + 10Meg Internet* $88.99/month *Internet speeds of up to 3Meg down/1Meg up are available in limited areas due to network distance limita ons.

Call us at 437-2615

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DVR View your favorite programs on your schedule!

DVR is a digital video recorder that works much like a VCR without the tapes! It provides you with the ability to watch your favorite programs when you want to! Pause, rewind, and record Live TV with the push of a bu on. The DVR stores up to 200 hours of programming, depending on whether you are recording in standard or high defini on (HD).

All this for only… $14.99/month

Sign up for both HD & DVR and pay only… $16.99/month

Ala Carte Services Movie Packages

HBO Movie Package $15.99/month Featuring: HBO, HBO Family, HBO Plus, HBO Signature, HBO Comedy

MAX Movie Package $12.99/month Featuring: Cinemax, MoreMax, Ac on Max, Thriller Max

Show me Movie Package $12.99/month Featuring: Show me, Show me 2, Show me Extreme, Show me Family, The Movie Channel

Starz & Encore Movie Package $12.99/month Featuring: Starz, Starz Theater, Starz Cinema, Starz Family, Encore, Encore WAM, True Stories, Mysteries, Love Stories, Ac on, Westerns

Movie Mul -Channel Packages 2 Movie Packages (Savings of $1.00/month) $24.99/month

3 Movie Packages (Savings of $3.00/month) $34.99/month

4 Movie Packages (Savings of $7.00/month) $41.99/month

Call us at 437-2615

Telephone Services (Con nued) Telephone Assistance Programs

Other ways to qualify A recent FCC ruling has added an addi onal eligibility criterion that is purely “income-based,” and is not ed to subscriber par cipa on in the previously men oned government assistance programs. You are now eligible to par ci-pate in Lifeline if your income is at, or below, 135% of the Federal Poverty Guidelines.

Size of Family Unit 2012 Requirements

1 $15,080

2 $20,426

3 $25,772

4 $31,118

5 $36,464

6 $41,810

7 $47,156

8 $52,502

For each addi onal person add: $ 5,346

Income Cer fica on If you qualify under the income-based eligibility criterion, and wish to apply for Lifeline Assistance, you must provide our office with suppor ng documen-ta on of income.* Acceptable documenta on of income eligibility includes the prior year’s state, federal, or tribal tax return, a current income statement from an employer or a paycheck stub (at least 2 months), a Social Security statement of benefits, a Veterans Administra on statement of benefits, a re rement/pension statement of benefits, an Unemployment/Worker’s Com-pensa on statement of benefits, federal no ce of le er of par cipa on in General Assistance, a divorce decree, child support, or other official documen-ta on. (Subsec on 54.410(1)).

*Income for eligibility requirements is defined to include “all income actually received by all members of the household.” Income is considered “gross” in-come, prior to taxes. Excep ons to income include student financial aid, mili-tary housing and cost of living allowances, and irregular income from occa-sional small jobs.

Call us at 437-2615

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Could I become ineligible? If you no longer par cipate in any of the qualifying public assistance pro-grams, you are no longer eligible for telephone assistance under the program based criterion.

By signing and submi ng the applica on, you cer fy under penalty of perjury that you, in fact, qualify for Lifeline benefits, and if, at any me, you become ineligible, you will no fy Valley Telecommunica ons Coopera ve Assn., Inc.

In addi on, Valley’s compliance with the FCC Regula ons will include annual verifica on of eligibility of program par cipants. Verifica on procedures in-clude annual recer fica on.

How do I apply? If you meet the eligibility requirements, completely fill out and sign the appli-ca on form provided and mail it to:

Valley Telecommunica ons Coopera ve

PO Box 7

Herreid, SD 57632

If you are applying for assistance under the income-based criterion, you must also include the suppor ng documenta on of income as indicated.

Call us at 437-2615

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Digital Video TV (Con nued) Digital Video TV Packages

HD (High Defini on) $14.99/month Add HD to your Expanded Basic Digital Package for only $14.99 per month and get all of your favorite shows in crystal clear High Defini on! Price includes 1 HD STB, but addi onal streams can be purchased for only $1.99/month (maximum of 3 HD streams).

55 Channels & Coun ng! A&E HD Golf HD

ABC Family HD Hallmark Movie Channel HD ABC-KABY HD HDNet Animal Planet HD HDNet Movies AXS TV HD HGTV HD Big 10 HD History Channel HD Big 10 Network 2 HD History Interna onal HD Big 10 Network 3 HD I.D. HD (Inves ga on Discovery) Biography HD KCSD HD-SDPB Bravo HD Life me HD CBS-KDLO HD Life me Movie Network HD Cloo HD MTV HD CMT HD Na onal Geographic HD Comedy Central HD NBC-KDLT HD CNBC HD NBC Sports Network HD Des na on America HD NFL Network HD Discovery HD Nickelodeon HD Discovery HD Theatre Outdoor Channel HD Discovery Science HD Planet Green HD Disney Channel HD Speed Channel HD Disney XD HD Spike HD ESPN HD Sy Fy HD ESPN2 HD TLC HD ESPN News HD Travel Channel HD ESPNU HD Universal HD Food Network HD USA HD FOX-KTTW HD VH1 Music First HD FOX Sports North HD FX HD

Call us at 437-2615

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(Con nued) Digital Video TV Packages

Expanded Basic Digital Package $50.99/month The Expanded Basic Digital Package includes up to 3 streams, the en re Basic channel lineup, 50 Galaxie Music channels, along with access to 15 Pay-Per-View Channels and the op ons for Ala-Carte Movie Packages, DVR Services, and FREE Caller ID Name & Number Delivery.

123 Channels + 50 Galaxie Music Channels Animal Planet HGTV

BBC America Hub (previously Discovery Kids)

Bloomberg I. D. (Inves ga on Discovery)

Cartoon Network KCPO (South Dakota)

Chiller Life me Real Women

Cloo (Formely Sleuth) MSNBC

Comedy Central MYTV

CSPAN Na onal Geographic

CSPAN2 Outdoor Channel

CW-KWSD (South Dakota) Planet Green

Discovery Des na on America RFD

Discovery Military RTV (Retro Television)

Discovery Science SoapNet

DIY Speed

E! Sportsman Channel

ESPN-U Tru TV (Court TV)

EWTN (Catholic) Turner Classic Movies

Food Network Women’s Entertainment (WE)

FOX Movie Channel

G4

GAC

GOLF Channel

GSN (Game Show Network)

Call us at 437-2615

Lifeline Assistance Application (Please Print)

Name____________________________________________________________________________ (Last) (First) (Middle)

Address________________________________________________________________________ (Street) (City) (State) (ZIP)

Valley Telco Assigned Telephone Number (______) ______ - __________

Number where you can be reached: (______) ______ - __________

Please answer the following questions (check appropriate lines):

1. I am applying for: _______Lifeline monthly telephone service discount

NOTE: TELEPHONE SERVICE MUST BE IN APPLICANT’S NAME.

2. I am currently participating in the following program(s): (check all that apply)

______Medicaid (ex. Title XIX/Medical, State Supplemental Assistance)

______Supplemental Nutrition Assistance Program (Food Stamps)

______Supplemental Security Income (SSI)

______Federal Public Housing Assistance

______Low-Income Home Energy Assistance

______Temporary Assistance for Needy Families (TANF)

______National School Lunch (NSL) free lunch program

OR

3. ______My household income is at or below 135 percent of the Federal Poverty Guidelines. (documentation required)

I agree to notify Valley Telecommunications Cooperative Assn., Inc. if/when I no longer qualify based on the above criteria. I certify under penalty of perjury the above information is true. I have read the information on this application and understand that I must meet at least one of the above qualifications to receive Lifeline assistance on my primary residential telephone line. I certify that neither I, nor anyone else in my household, is currently receiving Lifeline program benefits for wireless or traditional telephone service and I understand the program rules state that no qualifying con-sumer is permitted to receive more than one Lifeline subsidy concurrently.

_________________________________ _____________________________ _____________ Your Signature Social Security Number Date

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Call us at 437-2615 Page 55

Digital Video TV (Con nued) Digital Video TV Packages

A&E ABC-KABY (South Dakota) ABC Family AMC (American Movie Classics) Big 10 Network Big 10 Network 2 Big 10 Network 3 Biography Channel Bravo CBS-KDLO (South Dakota) CBS-KXMB (North Dakota) CBS Sports Network CMT CMT Pure Country CNBC CNBC World CNN Discovery Disney Disney Jr Disney XD (Toon Disney) ESPN ESPN2 ESPN Classic ESPN News Fit TV FOX Business Network FOX-KTTW (South Dakota) FOX News Channel FOX Sorts North FOX Sports North Plus FX Hallmark Channel Hallmark Movie Channel Headline News History Channel History Channel Interna onal Home Shopping Network KCSB—Sioux Falls Chris an Life me Life me Movie Network Local Channel/Alert Service/Ads MTV

MTV2 MTV Hits NBC-KDLT (South Dakota) NBC-KFYR (North Dakota) NBC Sports Network NBC Universal Sports NFL Network Nick Jr Nickelodeon Nicktoons Oprah Winfrey Network (OWN) Oxygen PBS Sprout QVC SDN Special Events 1 SDN Special Events 2 SDN Special Events 3 SDPB-KCSD (South Dakota) SDPB2-World SDPB3-Create Spike TV Style Sy-Fy Teen Nick Travel Channel Trinity Network (TBN) - Daystar TBS ThisTV-KTTW TLC TNT TV Land USA Valley Special Events 1 VH1 Classics VH1 Music First Weather Channel Weather Informa on Channel Weather NOW (KELO-SD) WGN

Basic Digital Package—82 Channels

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Digital Video TV Packages

Valley Video provides a wide range of available programming for our custom-ers to watch.

However, at this me, some of our rural service areas are not able to subscribe to Valley Video. Please check with our business office about the availability of this service in your area.

*Digital Video TV services are not available within the City of Ipswich.

Economy Digital Package $32.99/month The Economy Digital Package includes up to 3 video streams and does not include access to Pay-Per-View Services, Ala-Carte Movie Packages, HD Ser-vices, or DVR Services. Economy Digital is not available in a high-speed inter-net bundle.

17 Channels

ABC-KABY (South Dakota) MYTV

CBS-KDLO (South Dakota) NBC-KDLT (South Dakota)

CBS-KXMB (North Dakota) NBC-KFYR (North Dakota)

CW-KWSD RTN-KAUN

FOX-KTTW (South Dakota) SDPB-KCSD (South Dakota)

KCPO (Sioux Falls) SDPB2-World

KELO Weather NOW SDPB3-Create

Local Channel—Alerts/Ads Sioux Falls Chris an—KSCB

Weather Informa on Channel

Basic Digital Package $41.99/month The Basic Digital Package includes up to 3 streams, along with access to 15 Pay-Per-View Channels and the op on for Ala-Carte Movie Packages and DVR Services. The Basic Digital Package is also available in a high-speed Internet bundle. Please contact our business office for more details.

Call us at 437-2615

Relay South Dakota DIAL 7—1—1

What is Relay South Dakota?

Relay South Dakota provides telephone accessibility to people who are deaf, hard–of-hearing or speech-disabled. Relay South Dakota is available 24 hours a day, 365 days a year, with no restric ons on the length or number of calls placed. Relay South Dakota provides state-of-the-art technology; a full range of features and highly trained professional Communica on Assistants (CAs) to ensure that users are able to communicate easily and effec vely—every me they place a relay call. All calls are strictly confiden al and no records of any conversa ons will be maintained.

**Informa on provided by TEDP, SD Department of Human Services.

E-Bill E-Bill is a secure, easy-to-use way for customers to electronically pay their bill, and manage their account online. Customers can easily receive, view and pay their bill over the Internet. This is a free service provided to all customers.

E-Bill Features and Benefits:

Accessible from any Internet connec on worldwide, 24 hours a day, 7 days a week

Saves me with no more checks to write or bills to mail View current and previous statements Setup recurring monthly payments Flexible customer payment op ons allowing debit/credit card payment

on demand View payment history and tracking Ability to click a number within their bill which is linked to directory lis ng

informa on, so they can see who a call was placed to, if it is a listed num-ber, if they are subscribers of Valley Long Distance

Report a trouble

Telephone Services

Call us at 437-2615

Viewing Unbilled Toll (Call detail can be viewed within 24 hours of placing the call) 1. Log in to E-Bill 2. Click on ‘Maintain Services’ 3. Click on ‘Bill Detail’ 4. Click on ‘View Unbilled Toll’

Automa c Bill Payment—Electronic Fund Transfer Automa c Bill Payment Another secure, easy-to-use way for customers to electronically pay their bill via debit/credit card or automa c withdrawal from their checking or savings account.

Debit/Credit Card Processing Customers that sign up for monthly debit/credit payments are processed on 1 of any of the following days of the month: 5th, 10th, 15th, or 20th. This pro-cess affects the customers account the same day it is submi ed. If the pay-ment processing day falls on a weekend or holiday, the payment will be pro-cessed on the next business day. Checking or Savings Account Processing Customers that sign up to have funds taken out of a checking or savings ac-count via EFT will be processed on the 15th of the month. This process can take up to two days from submission of the file to affect the customers ac-count. If the 15th falls on a weekend or holiday, the payment will be pro-cessed on the next business day. To sign up for any of these services, visit our website at www.valleytel.net or give us a call at 437-2615 and we would be happy to assist you!

Paym

ent O

pon

s (Con nued) E-Bill

Call us at 437-2615

Page 53

Digital Video TV Digital Video TV Services

How many TV’s can be connected to Valley Video? You may receive 3 “streams” with your Valley Video service, which are includ-ed in the package price. Addi onal streams may be purchased for $7.99/month.

What is a “stream?” A “stream” is the number of different channels being watched at one me. The “stream” is delivered using set-top-boxes, a “converter” box that may connect to a Internet modem and to your television to make the signal viewa-ble on your TV. The maximum number of “streams” per service is three. Addi-

onal streams may be purchased for $7.99/month.

Do I need a special TV to receive Valley Video? No.

Is Valley Video HDTV?

The Valley Video system is considered a digital system, but the HD channels are available in our HD Package at a minimal monthly cost.

Do I need to purchase the Set-Top-Box from Valley? Valley will provide up to three “STB’s” per account and one per addi onal purchased stream. The equipment is owned by Valley.

Is there an ac va on and/or wiring charge for Valley Video? Generally ac va on and wiring charges apply. Please contact our business office for addi onal informa on.

Does Valley offer DVR (Digital Video Recorder) Services? DVR Services are available from Valley for an addi onal monthly fee.

All About

Valley Video

Call us at 437-2615

Onl

ine

Back

up

Total Membership $169.95/year The TotalTech Membership gives your computer full access to all of the Total-Tech services and benefits for one low annual price! The TotalTech member-ship gives you a registered, personal-use license key for 24/7 access to the TotalTech U.S. based technicians for all of your technology needs.

Help safeguard the things that ma er to you the most,

so you never lose an important file again! For Windows and Mac, Online Backup features:

Easy backup of photos, music, documents and more 5GB, 50GB, and 250GB storage points Safe 128 bit encryp on, the same used by banks, to keep your files secure Automa c and reliable. Set it and forget it! Mul ple PC use. Install Online Backup on any number of Windows and

Mac computers, all with the same account! Remote File Access so you can retrieve your files from any Internet con-

nected computer File Sharing capabili es, share your large files with anyone, just by send-

ing an e-mail! iFolder allows you to u lize one online folder to store, access and edit

your files on any computer you have Online Backup installed on FREE 24x7 Support! 5GB Storage $ 2.95/month If you have a limited number of cri cal files 1,000 Songs * 1,600 Photos * 50,000 Word Documents

50GB Storage $ 5.95/month Will handle most individuals cri cal backup needs 10,000 Songs * 16,000 Photos * 500,000 Word Documents

250GB Storage $14.95/month

Will handle any family or business backup needs

50,000 Songs * 80,000 Photos * 2,500,000 Word Documents

(Con nued) TotalTech Services

Call us at 437-2615

No

fy Plus No fy Plus

A Valley Telecommunica ons Business Solu on

What is No fy Plus? No fy Plus is a rapid and effec ve way to contact your group or organiza on using an automated method to communicate with mul ple telephone num-bers.

Features:

Flexible Scheduling—You can control the dates and mes for call a empts.

Import Lists & Jobs—Prepare up to 20 simultaneous ac ve or scheduled jobs. Each job can be scheduled as a one- me or recurring job.

Phone Books—Establish up to 20 “Phone Books,” each may contain up to 5,000 phone numbers.

Pre-recorded Messages—Record up to 20 messages (recorded as .wav files) to be selected and used in any job.

Status Report—The service can generate real- me job-status views, as well as a detailed report of a empts and completed calls sent to you via e-mail.

Easy Set-Up—Call set-up available via your computer.

Create a new job and call mes

Select the “phone book” containing the call list

Select the pre-recorded announcement

Let No fy Plus do the rest!

Commercial/Business Accounts $14.95/month

Non-Commercial/Residen al Accounts $ 7.95/month

Non-Profit Accounts $ 7.95/month

Set-Up Charge* $25.00

*Set-Up Charge includes 2 hours of assistance with set-up. Addi onal assis-tance will be billed at $75.00/hour.

Call us at 437-2615

Valley Long Distance Carrier Iden fica on Code (CIC): 0865

Valley Telecommunica ons is pleased to offer Valley Long Distance to its members. Valley Long Distance is a product of Express Communica-

ons, of which Valley Telecommunica ons Coopera ve is an owner.

The advantages of choosing Valley Long Distance:

One Bill (Both local and long distance)

Local Customer Service

Compe ve Rates

Capital Credits on Long Distance Patronage (Even Lower Rates!)

Our Most Popular Plans

Rate: $.15/minute (rate applies 24 hours per day/7 days per week)

Direct Dial Calls Only

Direct Dialed calls to any of the 48 Con guous United States (Does not include calls to Alaska or Hawaii)

No addi onal discounts apply

No monthly Service Charge

Requires Valley Long Distance to be chosen as EITHER In-State (Intra) or Out-of-State (Inter) Carrier.

Rates: Minimum 1 minute, addi onal me rounded in 6 second increments.

Please note: Direct Dial Calls to foreign countries have various rates. Please call our business office for more informa on. Lo

ng D

istan

ce

Straight Talk

Call us at 437-2615

Page 51

Computer Repair

Iden fy hidden and high risk computer so ware Remove malicious so ware and threats Review and update an -spyware, an -virus defini ons and so ware Iden fy and update any missing Microso Windows updates Advise you on how to avoid future infec ons E-mail a report detailing all findings, ac ons taken and performance

gained

Advanced Repair $ 89.95 Quality advice and remote support any computer problem outside the scope of the Total TuneUp and Virus + Spyware Removal. With Advanced Repair, the TotalTech cer fied technicians can fix issues like:

Fix iden fied so ware of Microso opera ng system issues Troubleshoot/assist in resolving high-speed Internet connec on problems Iden fy/install Windows updates/patches to ensure op mal performance Iden fy/install so ware updates/patches to ensure op mal performance Diagnose and troubleshoot Internet Browser issues General troubleshoo ng of computer issues Plus more!

OS Customiza on + Training $ 49.95 If you just upgraded to Microso ’s new Vista Opera ng system or recently started using Mac OS X, the TotalTech training and customiza on services are for you. The TotalTech cer fied technicians will:

Provide 1-on-1 personalized PC or Mac training via phone Remotely access your PC or Mac Customize your computer se ngs to allow them to work the way you

want them to, including the new graphical interface and custom gadgets and widgets

Op mize security se ngs to leverage the built-in OS se ngs including: parental controls, web browser se ngs, security monitor, automa c up-dates, and built-in firewall


Call us at 437-2615

Com

pute

r Rep

air

Run a full hard drive defragmenta on to op mize your files and storage space

E-mail a report detailing all findings, ac ons taken and performance gained

Perform system updates to improve PC speed and performance

Virus + Spyware Removal $ 89.95 If your computer seems to be ac ng strange, it may be infected with a virus or spyware. You might see frequent pop-ups, your Internet homepage being redirected to a different web page, or your Internet connec on slowing down or even disconnec ng. With a Virus + Spyware Removal, TotalTech cer fied technicians will:

Remotely access your PC and perform a diagnos c scan Scan your computer’s memory and hard drive for security threats Iden fy hidden and high risk computer so ware Remove malicious so ware and threats Iden fy and update any missing Microso Windows updates Advise you on how to avoid future infec ons

Complete Care $109.95 This is the ul mate in computer care! If you’ve considered throwing out your computer for a new one because of the performance issues or because it’s overrun with viruses and spyware, TotalTech can help! The Complete Care service combines all of the great services from both the Total TuneUp and Virus + Spyware Removal for a discounted price of $109.95 (a savings of over $25.00)! With a Complete Care, TotalTech technicians will:

Remotely access your PC and perform a diagnos c scan Iden fy and delete unnecessary temporary files that fill up your hard

drive Recommend the removal of unneeded programs that slow performance Adjust your PC’s system se ngs for faster, smoother performance Op mize and clean up orphaned registry se ngs Stop unnecessary programs from loading when your PC starts up Run a full hard drive defragmenta on to op mize your files and storage

space Perform system updates to improve PC speed and performance Scan your computer’s memory and hard drive for security threats


Call us at 437-2615

Rate: $.10/minute (rate applies 24 hours per day/7 days per week)

Direct Dial Calls Only

In-State (Intra) AND Out-of-State (Inter) calls apply

No addi onal discounts apply

No monthly Service Charge

Requires Valley Long Distance be chosen as BOTH In-State (Intra) AND Out-of-State (Inter) Carrier. Rates: Minimum mes per message for Intra-lata calls is 60 seconds. Timing of addi onal minutes and frac ons thereof will be rounded to the next 1/10 of a minute (6 second increment) for each message. Minimum ming per message for Inter-lata calls is 60 seconds. Any frac on of a minute will be rounded up to the nearest minute on each call. Rate does NOT apply to special services including: Operator, 500, 700, 800 (Excep on for Easy 800 Plan), 900, Travel Card, and Directory Assistance.

Other Services Toll Free Services

Why have your own toll free number? It makes calling home extremely easy. There is just one set of numbers to dial, so it’s much easier than using a calling card.

What are the toll free rates? In many cases the rates are the same or less than what you pay to make direct dial calls! And the rates are almost 50% less than the rate you pay when you use your calling card.

How long does it take to set up a toll free number? Once we receive your signed toll free order in our business office, it usually takes 7-14 days before your new toll free service is in working order.

Where can I get more informa on? Call our business office directly at 437-2615 or toll free outside of Valley’s Service Area at 1-800-437-2615 or visit us online at www.valleytel.net.

Long Distance (Con nued) Valley Long Distance

Super 10

Call us at 437-2615

How To Sign Up for Valley Long Distance

Step #1: Complete the “Changing My Carriers” form on the following page. Do not cancel your exis ng long distance service un l Step #4.

Step #2: Make sure you have also indicated a ‘Calling Plan.’

Step #3: Return the completed form to our business office:

Valley Telecommunica ons Coopera ve

PO Box 7

Herreid, SD 57632-0007

Step #4: A confirma on le er will be mailed to you once the change in long distance carriers has been made (exis ng local telephone customers only). A er you receive the confirma on le er, you will need to contact your previous long distance provider and advise that “You wish to close any remaining billing accounts.”

If your previous account is not closed, you may con- nue to receive bills from that carrier for minimum use charges and other regulated fees.

If anyone in your household previously dialed 10-10 prior to placing a long distance call, they should no longer con nue dialing this code. The applicable long distance company that was accessed via the code will con nue to bill any calls made using those codes.

Long

Dist

ance

(Con nued) Valley Long Distance

Call us at 437-2615

Page 49

Computer Repair

Do I need to stay with my computer the en re me? TotalTech technicians will need you to be present when they begin to work on your machine to assist in establishing a secure connec on. A er that, you can con nue with your day. TotalTech will call or email you when their work is complete.

Where are TotalTech Technicians located? TotalTech Technicians are all employees of SecurityCoverage, Inc. based in Cedar Rapids, Iowa. SecurityCoverage is a privately owned company that sup-plies fully managed, fully supported corporate-style desktop compu ng secu-rity and technical support services to individual users through a partnership group of Internet Service Providers.

What happens if TotalTech cannot fix the problem? TotalTech guarantees all of its work for 48 hours. If, during this me, you are unsa sfied with our results, or the issue s ll exists, TotalTech will do its best to resolve the issue or offer a full refund.

TotalTech Services Diagnos c Service FREE! Let TotalTech technicians perform an upfront diagnos c to help determine the problem and recommend the right repair solu on.

Total TuneUp $49.95 If you have no ced your computer seems to get slower and slower as me passes, you have to keep in mind that it’s like a car—your PC needs regular maintenance to keep it running smoothly. With a Total TuneUp, TotalTech cer fied technicians will:

Remotely access your PC and perform a diagnos c scan Iden fy and delete unnecessary temporary files that fill up your hard

drive Recommend the removal of unneeded programs that slow performance Adjust your PC’s system se ngs for faster, smoother performance Op mize and clean up any orphaned registry se ngs Stop unnecessary programs from loading when your PC starts up

(Con nued) Virtual PC Repair from the Comfort of Home

Call us at 437-2615

Com

pute

r Rep

air

Virtual PC Repair from the Comfort of Home

What is TotalTech? TotalTech is your technical support powerhouse, providing U.S. based, virtual 24/7 Geek Squad-like services for your computer, networking, or technology needs at a value price! TotalTech will remotely access your PC or Mac via the Internet to diagnose and fix almost any problem.

How does TotalTech work? U lizing secure remote technology, technicians are able to connect to your computer safely over the Internet and fix the problem while you sit and watch. You see everything that’s happening, and it’s faster, cheaper and more secure than taking your computer out of your home or office. You can take control of the session at any me, and when the secure connec on is closed, technicians no longer have access to your computer. TotalTech also under-stands that your me is valuable and when it comes to technology, you just want it to work. That’s why TotalTech’s staff speaks English first, and comput-er-jargon second. Trained technicians work diligently to solve the problem, which gives you less down me and less lost produc vity. Technology exists to make your life easier and TotalTech is here to keep it that way!

How am I billed for TotalTech services? The technician will ask for your credit card, billing address and security code appointed to the card, and authorize it for your requested service price. When the service is completed successfully, your credit card is billed for the service provided. If you are not completely sa sfied, or the repair was not successful, you pay nothing. All transac ons are performed internally by the TotalTech trained staff, and your personal informa on is not shared with anyone.

How long does an average TotalTech session last? The average online support session lasts anywhere from 25 to 45 minutes. However, depending on the type of problem you’re experiencing, online sup-port may be shorter or much longer. Regardless of the me it takes, TotalTech is commi ed to helping fix your problems and ensuring that you’re sa sfied with their work.

Call us at 437-2615

Changing My Carriers

In order to provide full compliance with recent “Anti-Slamming” rules adopted by the Federal Communications Commission (FCC) and the South Dakota Public Utilities Commission (SDPUC), it is necessary for an authorized party to complete the form below in order to make changes to the long distance service provider for the indicated telephone account. Once we have received the completed form indicating your wishes, we will be happy to make the requested change(s). Please note, the service fees that accompany each change made. These charges are noted on the back of this form. If your new service provider has indicated they will pay for any of these charges, it will be up to you to collect that money from them. To avoid future problematic billings, please be sure to contact your previous long distance com-pany to close any billing accounts they may have setup for you. You may also wish to contact your new long distance provider to ensure they have established an account for you and are expecting your business. Please understand it is not our desire to delay your wish to change long distance companies; however, we must comply with the rules at hand, or face severe financial penalties. If you have questions in completing this form, please be sure to contact Valley’s business office at 605-437-2615 or toll free at 1-800-437-2615. Thank you for your understanding. Please note: Incomplete forms will be returned to the customer for further information, leading to possible delays in completing your request.

Changing My Carriers

_________________________ _________________________ Your Telephone Number Authorizing Signature Must be a name indicated on the Valley Telco local telephone bill. If the person whose name _________________________________ appears on the billing statement is no longer Today’s Date (ex: 11/2/2011) available to request this change, please con-tact our business office to discuss your options.

Please change my Long Distance Service Provider to:

Out-Of-State In-State (Interlata) (Intralata)

____________________________ ___________________________ Name of Desired Long Distance Company Name of Desired Long Distance Company

__________________________________ _________________________________ 4 digit CIC Code (pronounced “kick code”) 4 digit CIC Code (pronounced “kick code”) Please obtain from your newly desired long Please obtain from your newly desired long distance company to ensure your change is distance company to ensure your change is completed correctly. (Code usually begins with completed correctly. (Code usually begins with a zero. Ex: 0xxx) a zero. Ex: 0xxx)

Optional Calling Plan Desired:____________________________________________________________

For verification purposes, please provide one of the following: Date of Birth:____________________________(ex: 7/14/2010) Driver’s Licence #:________________________ ****Return form to Valley

Changing My Carriers Please note: Incomplete form will be returned to the customer for further information, leading to possible delays in completing your request. Associated One-Time Charges that occur with long distance changes: $10.00 Service Order Fee—Valley Fee The following fees have been established by the Federal Communications Commission (FCC): $5.50 per in-state OR out-of-state change if CUSTOMER requests change of one or the other service (completing this form and returning for processing) $2.75 for in-state AND out-of-state change if CUSTOMER requests change of BOTH services made simultaneously. ($2.75 x 2 = $5.50 total) (completing this form and returning for processing) $1.25 per in-state OR out-of-state change if CARRIER sends change notice electronically to change just ONE service. $. 63 for in-state AND out-of-state change if CARRIER sends change notice electronically to change BOTH services simultaneously. If your new service provider has indicated they will pay for any of these charges, it will be up to you to collect that money from them. If you subscribe to more than 1 local telephone number, a separate form must be completed for each additional number. Note: Valley Telco has a billing agreement with Valley Long Distance. Changing your long dis-tance provider may result in your receiving a separate billing for long distance services. Please contact our billing office at 437-2615 or toll free at 1-800-437-2615 if you have further questions.

Only $5.95/month per computer

Only $4.95/month per computer

Page 47

Internet Protecon

SecureIT Features

An -virus/An -spyware Protec on Real me protec on against viruses, worms, and Trojans as well as protec ng your privacy. Pop-Up Blocker Stop annoying pop-up ads invading your PC. Personal Firewall Prevent hackers from entering your computer. Monthly Repor ng Receive monthly emails showing the status and ac ons performed. Scheduling Capabili es Scheduling capabili es that control when your PC is on or off. Parental Controls Restrict access to unsuitable webpages; control how kids/children are using the Internet. Disk Cleanup So ware Ensure your PC runs at op mal performance with disk defragmenta- on so ware. Professional Remote Installa on Fresh Start installa on installs SecureIT so ware while removing any exis ng malicious code and giving you the SecureIT Services guarantee! (One me fee of $14.95 per computer.)

(Con nued) Internet Security Services

Call us at 437-2615

An -virus Firewall Spyware PopUp Blocker Online Malware Blocker Live Support 24x7 Repor ng Emailed to Registered User Monthly Each Computer Requires a License Supported Remote Installa on - Fresh Start Guarantee Available

An -virus Firewall Spyware PopUp Blocker Online Malware Blocker Parental Controls Content Filtering Disk Defragmenta on Live Support 24x7 Repor ng Emailed to Registered User Monthly Each Computer Requires a License Supported Remote Installa on - Fresh Start Guarantee Available

Inte

rnet

Pro

tec

on

Internet Security Services

Complete Internet Security Protec on,

designed with simplicity in mind. What is SecureIT? SecureIT Live and SecureIT Plus offer the right mix of security technology for the best protec on available. With SecureIT you no longer have to choose from numerous products all labeled with the latest tech buzz words. We’ve removed the guesswork by ensuring SecureIT has everything you need to stay protected online. SecureIT is your comprehensive Internet protec on solu-

on. SecureIT products simplify the technology experience for computer users by providing expert support and unmatched customer service.

Why SecureIT? Plain and simple, SecureIT is built for computer users that need the ul mate in online security protec on but don’t want to become security or technology experts. The SecureIT Security products offer the latest in comprehensive technology and ease of use with 24x7 technical support provided by the Secu-rity Coverage team located in Cedar Rapids, IA.

Do I have to leave my computer on all of the me? No, if you happen to have your computer off at the me the program runs its various scanning processes and updates, they will automa cally run the next

me you turn your computer on.

How do I know that I am being protected? Double-click and open the SecureIT console in your task tray. Click the Status tab to verify that all components of the so ware are up to date.

Call us at 437-2615

Don’t Be A Victim! What is Slamming? When your long distance services are switched without your consent, you were “slammed” onto a new carrier. You should always carefully check your monthly telephone bill to verify that your services have not been switched without your authorization.

How can you stop yourself from becoming a victim of “slamming”? At your request, Valley Telecommunications can place a “Carrier Freeze” on your telephone line. This precaution will protect your account from being switched without your consent and is provided at no charge. If you would like a “Carrier Freeze” placed on your account, please complete this form and return it to Valley Telco’s business office. Although you may subscribe to the same long distance com-pany for calls made within the state as well as calls made between states, they are actually 2 separate services. To fully protect your account, we suggest requesting a “Carrier Freeze” for in-state long dis-tance calls (intralata) and for out-of-state long distance calls (interlata). How can I change my long distance services after I’ve frozen my account? Any long distance changes attempted by another long distance company will automatically be rejected as long as your account reflects a “Carrier Freeze.” If you wish to make changes to your long distance services, you will need to “lift the freeze” by completing the “Carrier Change Form” on the back of this page, requesting the changes in writing. How can I request a “Carrier Freeze”? To freeze your account, please complete the section below. Keep a copy of this form for your reference. Please call our business office if you have further questions, 605-437-2615 or toll free 1-800-437-2615. Please make copies of this form for each local Valley Telco issued telephone number that you subscribe to. If you need additional copies, please contact our business office and we would be happy to help you. Please complete the form below. Missing information may delay your request.

IN-STATE LONG DISTANCE SERVICE

I wish to freeze my current in-state long distance ser-vice (intralata) provider. I understand that if I wish to change my in-state long distance service provider, I will need to request a “Carrier Lift” Form from Valley Telco to request the freeze be lifted.

(605) ____________________________________ Telephone Number

________________________________________ Exact Name appearing on the monthly billing statement from Valley Telco

________________________________________ Authorized Signature (must be signed name appearing on the billing statement)

Today’s Date________________________________ ________________________________________ Drivers License Number or Date of Birth (for verification purposes)

OUT-OF-STATE LONG DISTANCE SERVICE

I wish to freeze my current out-of-state long distance service (interlata) provider. I understand that if I wish to change my in-state long distance service provider, I will need to request a “Carrier Lift” Form from Valley Telco to request the freeze be lifted.

(605) ___________________________________ Telephone Number

________________________________________ Exact Name appearing on the monthly billing statement from Valley Telco

________________________________________ Authorized Signature (must be signed name appearing on the billing statement)

Today’s Date_______________________________ ________________________________________ Drivers License Number or Date of Birth (for verification purposes)

Carrier Freeze Change Request Missing information may delay your request.

IN-STATE LONG DISTANCE SERVICE

I wish to lift the carrier freeze on my current IN-STATE long distance service (intralata) provider. (605)________________________________ Telephone Number ____________________________________ Exact Name appearing on the monthly billing statement from Valley Telco ____________________________________ Authorized Signature (must be signed name appearing on the billing statement) ____________________________________ Today’s Date ____________________________________ Drivers License Number or Date of Birth (for verification purposes)

I wish to change long distance service providers for my IN-STATE (INTRALATA) long distance service provider to:

____________________________________ Name of Desired Long Distance Company ____________________________________ 4 digit CIC Code (pronounced “kick code”) Please obtain from your newly desired long distance company to ensure your change is completed correctly. (code should begin with a zero, example: 0865)

Please reinstate the Carrier Freeze for my

IN-STATE long distance service after the above requested long distance service change has taken place.

OUT-OF-STATE LONG DISTANCE SERVICE

I wish to lift the carrier freeze on my current OUT-OF-STATE long distance service (interlata) provider. (605)________________________________ Telephone Number ____________________________________ Exact Name appearing on the monthly billing statement from Valley Telco ____________________________________ Authorized Signature (must be signed name appearing on the billing statement) ____________________________________ Today’s Date ____________________________________ Drivers License Number or Date of Birth (for verification purposes)

I wish to change long distance service

providers for my OUT-OF-STATE (INTERLATA) long distance service provider to: ____________________________________ Name of Desired Long Distance Company ____________________________________ 4 digit CIC Code (pronounced “kick code”) Please obtain from your newly desired long distance company to ensure your change is completed correctly. (code should begin with a zero, example: 0865)

Please reinstate the Carrier Freeze for my

OUT-OF-STATE long distance service after the above requested long distance service change has taken place.

Page 45

Internet Sta c IP Addresses

Single Sta c IP Address $ 5.00/month

Block of 4 Sta c IP Addresses $20.00/month



(Set-up Charges will apply)

Email Storage & Overages

To check your current email storage status, please follow these steps:

1. Go to www.valleytel.net and click on “Webmail” at the top, middle-right of the page.

2. Enter your [email protected] and password.

3. Click on Account Management Center (bo om, le -hand side of the page).

4. Click on My Email tab.

5. Click on Email Quota tab.

Each customer is allowed 200MB of storage space. Amounts over 200 MB will be billed $.15 per MB each month the account is over.

Call us at 437-2615

Inte

rnet

Ge ng Started

1. Choose your USERNAME. Your Username will also serve as your email

address. (example: [email protected])

Your Username may be up to 13 lowercase le ers. (We usually suggest first name ini al with en re last name—example: jsmith.)

__ __ __ __ __ __ __ __ __ __ __ __ __

2. Choose your Secured Password

Must contain at least 8 characters but no more than 13 characters and must have a combina on of le ers and numbers.

3. Choose your Monthly Service Package.

4. Call Valley to arrange service!

Other Internet Services

Addi onal E-Mail Account (Single) $ 5.00/month

Addi onal E-Mail Accounts (Qty of 5) $10.00/month



Addi onal E-Mail Accounts (More than 15) $1.25/ea/month

Addi onal E-Mail Storage (40mb) $15.00/month

Vanity E-mail (Domain) $ 1.00/month

Domain Name Hos ng $ 9.95/month

Call us at 437-2615

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Call us at 437-2615

Page 43

Internet High Speed Internet FAQ’s

Will Valley’s Internet technology work with a network of computers? Are there extra charges for mul ple computers? Yes. Our high speed service will work with home & business networks, but you may need to purchase Ethernet Cards for each PC, as well as special net-working hardware (hub/router). There is not an addi onal charge for mul ple computers. However, there would be an addi onal monthly charge if your setup requires a “sta c” (or never changing) Internet Protocol (IP) address.

Do I need any special computer equipment? Your computer must be equipped with a Network Interface Card (NIC).

Where can I purchase the Ethernet (NIC) and/or Internet modems? Installing addi onal internal peripherals may void your computer warranty unless the peripherals were purchased directly from the computer vendor. We suggest you speak with a representa ve from your computer manufactur-er’s help desk and inquire as to their warranty policy before purchasing any addi onal equipment.

If there are no warranty concerns, then you may purchase the hardware from any source that sells Ethernet cards.

Because there are so many modem manufacturers on the market, it is impos-sible for us to provide tech support for all of them. The only modems that Valley will provide limited tech support are those supplied by Valley.

**Note: Valley does not provide installa on services for Network Cards.

Call us at 437-2615

Inte

rnet

Monthly Service Packages, Con nued

10Meg Packages—Available for in-town & rural FTTF

Up to 10Meg download/1Meg upload* $42.50/month Up to 10Meg download/5Meg upload* $54.99/month


Up to 15Meg download/1Meg upload* $59.99/month Up to 15Meg download/5Meg upload* $68.99/month


Up to 20Meg download/1Meg upload* $75.99/month Up to 20Meg download/5Meg upload* $84.99/month Up to 20Meg download/10Meg upload* $105.99/month

*Above Packages are available in limited areas due to network distance limi-ta ons.

NOTE: Actual speeds experienced may vary. Valley High Speed Internet ser-vice is subject to the Federal Universal Service Charge (FUSC).

Looking for higher upload or download speeds? Contact our business office for availability!

Basic Internet Installa on Charge (Approximately) $85.00

Includes up to 3 telephone filters or 1 spli er, if needed. Addi onal filters: $15.00 each

Other Internet Services Go Wireless with a wireless router from Valley! Quickly connect to the Inter-net with your laptop, gaming consoles, and iPods with a wireless signal!

Lease Wireless Router* $ 2.69/month *Addi onal $30 charge for installa on applies

Purchase Wireless Router Price Varies Contact our office for details! Addi onal $30 charge for installa on applies.

(Con nued) Internet Services

Call us at 437-2615

Custom Calling Features


Valley Telecommunica ons is pleased to offer a variety of calling features to customize your local service. Some of the features, as indicated, may be pur-chased in packages at a discounted rate. All features are free to add to your service, however, on many of the features, there is a $10 service charge to re-move them. Please contact our Customer Service for addi onal informa on on price and availability at 437-2615 or toll free 1-800-437-2615. As always, we look forward to serving you!

Calling Feature Packages 4 Features $3.00/month 6 Features $5.00/month Account Code Billing (Must have Valley Long Distance) FREE! Restricts unwanted/unauthorized long distance telephone calls Wri en authoriza on is required for this service, please contact our busi-

ness office for more details. Anonymous Call Rejec on $1.00/month Available in Pkg Ac va on/Deac va on Code *77/*87 Reject calls for which the caller has deliberately blocked their number

from delivery. ONLY calls for which the informa on has been blocked are rejected. This service can be overridden by the operator in case of emer-gency.

Automa c Call Return $1.00/month Available in Pkg Ac va on/Deac va on Code *66/*86 Con nues to dial the number of the last party you called regardless of

whether the original call was answered, unanswered, or encountered by a busy signal. Will monitor and con nue to call up to 30 minutes.

Automa c Call Back $1.00/month Available in Pkg Automa cally returns the last incoming call, whether or not it was an-

swered, by dialing *66. If the call back number was busy, the system will a empt to redial every 5 minutes for up to 30 minutes.

Call us at 437-2615

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(Con nued) Custom Calling Features

Automa c Recall $1.00/month Available in Pkg

Ac va on Code *69

Allows you to hear the number of the last party that called your number. Also, gives you the op on of returning that party’s call. If someone has blocked their number from delivery, you will not hear the number, but may s ll be given the op on of returning the call. May not work if this same ser-vice is not available in the calling party’s service area.

Call Forward Busy $1.00/month Available in Pkg

Allows you to transfer your incoming calls automa cally to any other tele-phone if your line is busy. If you forward your calls to a distant telephone number, where a long distance charge applies, you will be billed for the long distance.

Call Forward Don’t Answer $1.00/month Available in Pkg

This feature transfers calls to a pre-selected number a er a set number of rings.

Call Forward Remote Access (Requires Call Forwarding)

Allows you to transfer incoming calls from one telephone number to anoth-er telephone number from a loca on other than your home phone. If you forward your calls to a distant telephone number, where a long distance charge applies, you will be billed for the long distance.

Call us at 437-2615

Page 41

Internet Internet Services

High Speed Internet Monthly fee includes: FREE 24 Hours Help Desk! 1-888-866-0812

Our toll free Help Desk number connects you to our Help Desk if you are having trouble using your high-speed Internet connec on.

FREE Email An -Virus & Spam Filtering!

Valley is one of the very few providers in North Central South Dakota that cares enough to provide our customers with some type of virus and spam protec on. Valley’s Email Filtering, along with your own An -Virus so -ware, can stop many viruses in their tracks.

FREE Web-Mail Interface!

Valley Internet offers a friendly Webmail interface for you to use to view messages that have been quaran ned due to virus or spam detec on, so you’ll never miss any messages.

FREE Monthly Email Newsle er

Valley is dedicated to helping our members learn how to get the most out of their Internet connec ons. These tools help many members learn about how others are using the Internet.

Monthly Service Packages Package 1—Available for Rural Customers $32.50/month

Up to 256K download/128K upload

Package 2—Available for Rural Customers $52.50/month


Package 3—Available for Rural Customers $72.50/month


Con nued...

Call us at 437-2615

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(Con nued) Voice Mail

Voice Mail WEB Access

As described on page 33, the “Phone Portal” Interface allows Valley Voice Mail subscribers to maintain and manage their messages directly from their computers. For more informa on on the “Phone Portal,” please contact our business office.

End User PC Requirements

Internet Access (best used with a high speed connec on)

Microso Internet Explorer (latest version available)

Call us at 437-2615



Call Forwarding $1.00/month Available in Pkg

Ac va on/Deac va on Code 72#/73#

Allows you to transfer your incoming calls automa cally to any other tele-phone number. If you forward your calls to a distant telephone number, where a long distance charge applies, you will be billed for the long dis-tance charges.

Call Logging (Requires email address) $8.00/month

Offers business customers call monitoring func onality with detail that is beneficial for many business applica ons. Subscribers receive a log of all calls made from and placed to their telephone. This log can be delivered daily via e-mail and the informa on can be reviewed and analyzed accord-ing to the business’s needs.

Call Transfer Residen al $1.00/month Business $2.00/month

Allows customers to direct a call to any other phone, inside or outside your business, or to a wireless phone. When you receive a call that you wish to transfer, press the switch hook/flash bu on briefly on your telephone, listen for the dial tone and dial the desired phone number. You can then hang up or stay on the line to introduce the caller. With Call Transfer, calls reach the right person—right away, freeing your line for more calls.

Call Wai ng $1.00/month

Available in Pkg

Temporary Deac va on Code *70

Allows you to receive a second call when you are on the phone with some-one else. The deac va on code may be used to disable call wai ng prior to important calls.

Call us at 437-2615

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Caller ID Blocking (Available to all subscribers) FREE!

Ac va on Code *67

Suppresses your telephone number from being delivered to a Caller ID box. Must be dialed prior to each call you wish to block.

Caller ID Call Wai ng (Requires Caller ID & Call Wai ng) FREE!

Must have CallerID/Call Wai ng capable telephone.

Allows a customer with Call Wai ng and Caller ID to receive name and/or number informa on on a call that is wai ng.

Caller ID $5.00/month

FREE to customers subscribing to the Valley Video Expanded Basic Pack-age.

Allows you to view the telephone number and name of the party calling you prior to your answering the phone. Will not deliver the number if the caller has blocked their number or if the service is not available in the call-ing party’s service area.

Caller ID TV Screen POP FREE!*

*Free to customers subscribing to Valley Video and Caller ID

Delivers Caller ID informa on to a pop-up screen on your television screen. The screen pop appears before your telephone actually rings.

Cancel Call Wai ng

Deac va on Code *70

Packaged with Call Wai ng

The deac va on code may be used to disable call wai ng prior to placing a call. The call in process will not be interrupted by the call wai ng tone.

Collect Call Blocking FREE!

Prevents Collect Calls from being received.

Call us at 437-2615

Page 39

Voice Mail

(Con nued) Using Valley Voice Mail

E-Forward™ Available in Silver & Gold Plans

Using Voice Mail to E-Mail:

1. Check your E-Mail as you normally would.

2. When you get a voice mail message, you will receive an email from “Your Voice Mail Box” delivered right to your “E-Mail Inbox.” The message will have a .wav a achment.

3. Open the .wav a achment and your media player will play the message.

4. If desired, save the a achment on your PC.

5. Follow the links in the message to save or delete the message from the Voice Mail system.

Call us at 437-2615

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(Con nued) Using Valley Voice Mail

Change Your PIN/Password 1. Access your voice mailbox.

2. Press 9 for the mailbox setup menu.

3. Press 2 to change your password.

4. Enter your new password and then press #.

5. When prompted to verify the password, enter it again and then press #.

Retrieve Messages

1. Access your voice mailbox.

2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement: “You have X new mes-sages and X saved messages.”

3. Press 1 to listen to new messages.

4. Press 2 to listen to saved messages.

When Retrieving Messages, You Can: Press 1 Play the message again

Press 2 Save the message and play the next

Press 3 Delete the message and play the next

Press 4 Save the message as new

Press 5 Reply to the message

Press 6 Forward the message to another mailbox

Press 7 Skip backward in the message

Press 8 Pause the message

Press 9 Skip forward in the message

Press * Return to the Main Menu

Call us at 437-2615



Conference Bridge $30.00/conference A scheduled Conference Bridge allows businesses to request and reserve a

number for their upcoming conference call. With online access, customers can e-mail mee ng no ces with instruc ons to a endees, and manage the conference while it is in progress.

A maximum of 20 a endees is allowed.

Customers will need a call-in number, an Administra ve ID number, and a Conference ID number.

Credit Card Only (Requires Valley Long Distance) $3.00/month

$16.00 ac va on fee.

Allows local, 1-800, and 911 calls ONLY.

Customer Originated Trace $2.50/ completed trace

Ac va on Code *57

Will ini ate a trace on the last incoming call you received. Upon dialing the ac va on code, the origina ng telephone number and me of the call are forwarded to Valley. You must contact Valley to have the informa on released to the appropriate law enforcement agency.

This informa on CANNOT be given out to anyone except law enforce-ment.

Customer Originated Trace must be used immediately a er you hang up on the call you want to trace. You should record the date and me of the call to assist the telephone technicians in loca ng the caller’s informa on.

Deny Origina on $1.00/month

Restricts customers from making outgoing calls, including 9-1-1.

Wri en authoriza on is required for this service, please contact our busi-ness office for more details.

Call us at 437-2615

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Dis nc ve Ring/Call Wai ng $1.00/month

Ac va on Code *61

Define a list of up to 32 numbers to receive “priority” treatment. When any of the numbers on your list call you, you will hear a ‘ring-ring’ tone instead of the normal ringing signal.

If you subscribe to Call Wai ng, these calls will also come in as ‘beep-beep’ while you are on the phone.

The list is ini ated/maintained by you and can be updated/changed at any me by dialing the ac va on code from your phone.

Hunt Group $2.50/month

Redirects incoming calls from busy lines to idle lines in a predetermined sequence. If no lines are open, calls can be sent into a voice mailbox.

Hunt Group Queuing (Requires Hunt Group) $8.00/month

When all lines are busy, redirects incoming calls to a ‘hold’ area where the caller hears a canned announcement sta ng all lines are busy and the call will be answered in the order it was received.

Calls are transferred to open lines on a first-in, first-out basis.

Wai ng callers receive announcements and “quiet me” while wai ng.

Long Distance Freeze FREE!

Prevents an unauthorized change in customer’s long distance provider.

See page 19 for more informa on.

One Number Service $3.00.month

Divert incoming calls to up to six numbers, including cell phones.

Schedule incoming calls based on the me of day or day of the week. Manage this service online via our Web-Portal

Call us at 437-2615

Page 37

Voice Mail


Using Valley Voice Mail Access Your Voice Mail From the phone subscribed to the service:

1. Dial NXX-8811 (NXX = your exchange prefix)

2. If prompted, enter your PIN/Password and then press #.

From a different phone/loca on:

1. Dial NXX-8811 (NXX = your exchange prefix)

2. Enter your 10-digit mailbox number (your telephone number, including area code)

3. Enter your PIN/Password and then press #.

Auto Login—When dialing the voice mail system from your subscribed tele-phone, you will not be required to enter your PIN/Password.

Record Your Gree ng 1. Access your voice mailbox.


3. Press 1 for gree ng op ons.

4. Press 4 to record your gree ng.

5. Record your gree ng and then press #.

6. Press 2 to keep your gree ng.

To Create Mul ple Gree ngs


2. Press 1 for gree ng op ons.

3. Press 5 to Pick a New Gree ng, then choose a new gree ng number (2-9).

4. Press 2 to record the new gree ng and then press #.

5. To record addi onal gree ngs, repeat steps 3 & 4, choosing a different gree ng number each me.

6. Press 5 to pick a new gree ng and select which gree ng you wish to be-come ac ve.

Call us at 437-2615

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Out Dial/Out Dial Administra on Allows the calling party listening to a Voice Mail Gree ng to transfer to anoth-er pre-programmed number. Example: “Leave a message or press ‘0’ to be connected to my shop number.” The administra on feature allows the sub-scriber to manage their Out Dial number by accessing the se ngs via the voicemail setup. Available in Gold Voice Mail Plan.

Voice Mailbox Features Sub-Mailboxes Depending on the voice mail package selected, up to five sub-mailboxes may be configured. Sub-Mailboxes have private gree ngs and PIN numbers.

Mul ple Gree ngs Voice Mail subscribers may record up to ten different gree ngs and select one as the “ac ve gree ng.” For example: Out of Town Gree ng, Away from the Office Gree ng, Happy Holidays Gree ng, etc.

Upon ac va on, your voice mail PIN/Password will be set to 0000. The first me you log in to the voice mail system, you will be prompted to change your

PIN/Password.

My Voice Mail Dial In Number Is: __________________________

My Voice Mail Box Number Is: __________________________

My Voice Mail Password Is: _________________________

Call us at 437-2615



Selec ve Call Acceptance $1.00/month Available in Pkg

Ac va on Code *64

Define a list of up to 32 numbers that you wish to receive calls from. All other calls received will be routed to an announcement sta ng your num-ber is currently not accep ng calls.

This feature can be turned on/off or modified as o en as you wish by dial-ing the ac va on code.

Selec ve Call Forwarding $1.00/month Available in Pkg

Ac va on Code *63

Define a list of up to 32 numbers to be forwarded to a telephone number of your choice. If the number you have selected is long distance, you will be charged long distance charges for the call.

Numbers that a empt to call you and are not on the list, will con nue to ring at your original telephone number as usual.

Selec ve Call Rejec on $1.00/month Available in Pkg

Ac va on Code *60

Define a list of up to 32 numbers that you do not wish to receive calls from. All other calls will be routed to you as normal.

Any calls received by someone on this list will reach a recording sta ng your number is currently not accep ng calls.

You may turn this feature on/off or modify your list by redialing the ac va-on code at any me.

Call us at 437-2615

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Selec ve Dis nc ve Ringing $1.00/month Available in Pkg

Allows you to program your telephone line to ring with a special ringing pa ern from select numbers.

Sim Ring $3.00/month

Allows up to 4 land line telephone numbers to ring simultaneously.

Wri en authoriza on is required for this feature. Please contact our busi-ness office for more details.

Speed Call 8 $1.00/month Available in Pkg

Ac va on Code *74

Store and dial up to 8 commonly used phone numbers by dialing the posi-on code of the number (2-9 for 8# Speed Call).

Customer can program and update/change all se ngs by dialing the ac -va on code.

Speed Call 30 $1.00/month Available in Pkg

Ac va on Code *75

Store and dial up to 30 commonly used phone numbers by dialing the posi-on code of the number (20-49 for 30# Speed Call).

Customer can program and update/change all se ngs by dialing the ac -va on code.

Call us at 437-2615

Page 35

Voice Mail


GOLD! $5.00/month

5 Mailboxes to share with others at the same telephone number

Maximum Message Length: 60 seconds

Maximum Mailbox Storage: 20 minutes

E-Forward™ Messaging

Phone Portal Web Interface

Valley Video Message Wai ng Indicator

Out Dial/Out Dial Administra on

Voice Mail System Features

E-Forward™ with Name Delivery Delivers Valley Voice Mail to a Valley e-mail account as a compressed .wav file. The calling party’s name and telephone number will appear in the mes-sage subject line (in most cases). Available in Silver & Gold Voice Mail Plans.

Valley Video TV Message Wai ng Indicator Valley Video Subscribers who also use Valley Voice Mail may receive a “Message Wai ng Indica on” via Valley Video. Available in Silver & Gold Voice Mail Plans.

E-Mail Only Voice Mail Voice Mail messages may be sent directly to a Valley E-Mail account rather than being delivered via the Voice Mail System. Instead of dialing into the Voice Mail System, all messages are retrieved via E-Mail. Available in Silver & Gold Voice Mail Plans.

Call us at 437-2615

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SILVER! $4.00/month

BRONZE! $3.00/month

Voice Mail SIMPLE, CONVENIENT, RELIABLE.

THAT’S VOICE MAIL.

Our Voice Mail guarantees that you won’t miss a call—if you are away from home, on the phone, or just don’t feel like answering right now.

Experience Crystal Clear Clarity

Save Important Messages

Access Messages From Your PC

Voice Mail Plans

1 Mailbox to share with others at the same telephone number



3 Mailboxes to share with others at the same telephone number



E-Forward™ Messaging

Phone Portal Web Interface

Valley Video Message Wai ng Indicator

Call us at 437-2615



Suppression (Available Upon Request) FREE!

Temporary Deac va on Code *82

Can be placed on the line so that the customer does not need to dial *67 (private caller) for each call made.

Deac va ng will override the switch feature and deliver Caller ID infor-ma on.

Telemarketer Call Screen $2.00/month

This feature intercepts telemarketer calls before the phone even rings and announces that the customer does not accept calls from telemarketers. It also instructs telemarketers to add the customer’s name to their “Do Not Call” list.

Other callers are advised to dial “1” to complete their call.

Third Number Bill Blocking FREE!

Prevents third-number-bill calls from being billed to the customer’s bill.

Three Way Calling $1.00/month Available in Pkg

With this service, you can talk with people at two different phone numbers at the same me.

Toll Denial $1.00/month

$25.00 ac va on fee.

Allows local, 1-800, and 911 calls only.

Wri en authoriza on is required for this service, please contact our busi-ness office for more details.

Call us at 437-2615

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Value Line $3.00/month

Customer can have two different numbers on their single phone line. (Example: Fax Number)

Voice Mail

See Voice Mail sec on beginning on page 34.

Warm Line $1.00/month

This feature allows your line to establish a connec on to a predetermined number if you do not dial a number within a specified length of me a er the phone is taken off-the-hook.

900 Call Blocking FREE!

This feature allows you to control the use of 900 numbers dialed from your phone. Denies all calls to 1-900 numbers.

Call us at 437-2615

Page 33



Custom Calling Features Quick Reference These custom calling features are customer programmable

Feature To Ac vate: To Deac vate:

Anonymous Call Rejec on * 7 7 * 8 7

Automa c Call Return * 6 6 * 8 6

Automa c Recall * 6 9

Call Forwarding 7 2 # 7 3 #

Call Wai ng * 7 0

Caller ID Blocking * 6 7

Customer Originated Trace * 5 7

Dis nc ve Ring/Call Wai ng * 6 1

Selec ve Call Acceptance * 6 4

Selec ve Call Forwarding * 6 3

Selec ve Call Rejec on * 6 0

Speed Call 8 * 7 4

Speed Call 30 * 7 5

Suppression * 8 2

Call us at 437-2615