to provide customers with superior software & services that are › on-line › on-time ›...
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DBYTE INFO SYSTEMS SERVICES PVT. LTD.
www.dbyte.in
MISSION & VISOIN :-
To provide customers with Superior Software & Services that are› On-Line› On-time› On-Budget
Which will enable them to increase their Productivity, Efficiency and Bottom-line.
To become the best solutions company in the region with high value addition and contribute to the social responsibility as a business entity.
ABOUT US:-
DBYTE is IT based company established in the year 2015, started with a dream to innovate, implement, upgrades system specification by connecting the clients’ requirements. The company also wants to develop its own brand of S/W products similar to CMM Level 5 giants.
The company was established under the lights of-----
MANAGEMENT:
Mr. Abhishek SenMr. Sampad Sarkar
SERVICES:-
I.T Services
› Application Development› Software Development› INBOUND VOICE
CAMPAIGNS(INTERNATIONAL & DOMESTIC)
› Web Development › E-COMMERCE PORTAL
www.dbyte.in
Quality Assurance:- At DBYTE our staff is committed todelivering high accuracy solutions by consciousefforts.“Zero defects & Zero errors” is ourmotto.Our internal quality supportdepartment has implemented standardquality methodology to ensure highaccuracy delivery. Our qualitydepartment also evaluates the risk byvarious methods like FMEA , RCA andensures that mitigated risks areaddressed on a timely manner.DBYTE has implemented certain controlswhich act as key drivers for our qualitywork.
DATA SECURITY :-
Bit defender Total Security is used for main server. Bit defender's antivirus software protect PCs, data, and identities from attack. Bit defender antivirus solutions provide state-of-the-art, proactive protection from e-threats.
Quick Heal Total Security is used for other work stations.
Best antivirus provides complete protection and is not heavy on system.
This Quick Heal product gives cloud security with latest virus definition updates.
Parental Control feature allows easy configuration for Internet use and access for different users.
Allows blocking of unauthorized external drives from accessing the data on our machine.
Initiatives:- Lucrative Incentive Policies were announced during the
Quarters Rewards and Recognitions were announced for the
agents. Contests to boost up the quality performance . Performance Improvement Plan (PIP) concept was
introduced to bring up theoverall performance curve of the team. Regular coaching and weekly feedback sessions have
been an ongoing process inorder to bring the low performers up to the mark.
People Management:-
People – PerformanceStringent Recruitment Process Individual Development Plan Corporate trainings Goal alignmentKnowledge RepositoryBest Practice Sharing Executive addressing Dedicated employee relation HR Transport arrangement Talent Retention Plan Rewards & Recognition
Delivery model: migration approach:-
1What to outsource Pre-analysis / analysis outsource Customer interaction – on-site /offsite, via questionnaires /
interviews Migration based on decouplability,offshore ability ofprocesses, legal requirements,resource availability, customerbenefits, risk, skill setavailability, technology, etc
2How to outsourceProcess migration Developing process maps, standardoperating procedures Developing detailed timelines formigration – project plan Baselining of SLA’s Engagement model - communicationPlans
3managing what is outsourcedEngagement approachOperations and customerpoint of contacts Engagement model Change management Cost savings analysis
DBYTE’s professional consulting service provides business values for our customers through technology transformation that increases competitive advantage, customer loyalty and improves business performance
DBYTE’s industry experience and technology expertise helps in deliver world class business and technology services to our clients. Experience and deep technical knowledge enable the clients to exploit information technology to meet their business goals
Our Key Strengths:-
Cutting edge solutions Seamless global delivery model Dynamic workforce Strategically located Experienced & Proven Management
Team
A highly specialized recruitment process is in place to ensure the best candidates are recruited:-
DBYTE recruits agents and other personnel through various ways: Human Resource Department Advertisements Job Portals Referrals (Employee Referral Program)Campus Recruitment
The hiring process for customer contact Executives is based on six step methodology
Self Introduction Assess Communication skills Reading and Comprehension Group Discussion Objective / Written Test Personal Interview
A strong HR team in place ensures that these processes and steps are followed diligently
On-going training is an integral part of our process for allemployees:-
• Team building workshops are conducted by either external or internal professionals.
• Leadership programs are in place for all executives.
• Coaching and mentoringExecutives are continually coached and
mentored based on their performance and issues, if any on a daily basis are addressed.
Regular appraisals are conducted to note deficiencies and then trained to correct for further review.
Culture: Values & Beliefs:-
We are a results driven organization– We set clear goals– We measure performance– We reward performance – The ability to deliver on the agreed upon goals.
We are an execution driven organization– We follow-up– We are accountable for results. We do whatever it takes to meet the company goals and– our individual goals– We do what we said we would do. On time – No excuses– We act quickly and decisively. We act with a sense of urgency.
•We believe in teamwork– We work together as ONE team– We have the same purpose: the growth of the company– The team comes first, the individual second– We address our conflicts and resolve them quickly– We work hard and play hard. We want to have fun!
We are an entrepreneurial organization– We take initiatives– We innovate. We are creative and resourceful.– We take risks– Mistakes are OK; we learn from them and become stronger as a result– We are courageous and pursue our convictions. We do not give up.
We are customer focused– We are avid about delivering results for our customers– We are passionate about delivering a better online experience to Internet shoppers– We listen to our clients and learn from them
FUTURE PLANS:-
Want to create a new path of BPO industries.
Development of a web portal.
ERP solutions for Transportation Industry.
Our permanent address:-
Registered office: DBYTE INFO SYSTEMS SERVICES PVT. LTD.
Reg. Address:- Simulpur ; P.O.- Thakurnagar ; Dist.- (n) 24 Parganas ; Pin- 743287; W.B.
Corporate office DBYTE INFO SYSTEMS SERVICES PVT. LTD. Sanjana Residency, Ground Floor , B/66
GOROKHABASI ROAD, Kol-700028, WEST BENGAL, INDIA
Thank You……
www.dbyte.in