- oracle cloud€¦ · how you can optimize siebel for today and prepare for the future venkatesh...
TRANSCRIPT
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<Insert Picture Here>
How You Can Optimize Siebel for Today and Prepare for the FutureVenkatesh Seenivasan Michel KnopsVenkatesh Seenivasan Michel KnopsPrincipal Product Manager E-Business Consultant, MeasureWorks
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver anycontract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development release and timing of anyThe development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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Agenda
<Insert Picture Here>• Introduction• Siebel Management Best Practices• Siebel End User Experience
M tManagement• Demonstration
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Enterprise Manager Overview
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Business-Driven IT Management
6© 2010 Oracle Corporation 6
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Application Management SuitesG CEnterprise Manager Grid Control
Common Capabilities• One-step Discovery• Topology Viewer• Service Level Mgmt
• RUEI Accelerators• Out-of-box Service Models.• System/App Monitoring
• Configuration Mgmt• Root Cause Analysis• Test AutomationService Level Mgmt System/App Monitoring
Customization Mgmt
Patch Manager
Setup Manager
Tribal Knowledge
Config MetricsCross Instance
Business MetricsOut-of-the Box
ProcessHI Comp Support
EBS
Setup Manager Patch
PeopleSoft
HI Comp. Support
Siebel
Cloning Automation
OAM Integration
App Change Mgmt
Cloning Automation
PeopleSoft Tools Int.
App Change Mgmt
Cloning Automation
SARM Integration –End user metricstransactions diag.
SARM Integration –End user metrics
transactions diagnosis
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transactions diagnosis
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Best Practices
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Key Best Practices
1Turn
3Monitor
2Use SARM
OnSARM
ConfigurationChanges
with other Oracle Tools
In a multi tiered topology and with database connection pooling there was noIn a multi-tiered topology and with database connection pooling, there was no deterministic way to tie a database transaction and detect performance
bottlenecks for interactive user workload. With SARM, Siebel Application can self-detect and correlate these type of problems, EM Grid Control Integration gives a
single consolidated view across modules
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single consolidated view across modules
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Best Practice #1:Turn SARM On At All TimesTurn SARM On At All Times
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Top Technical Challenges
Siebel TasksTasks are not completed
Siebel Components Availabilitycompleted
often, ex:- Orders not sent- Database not
synchronizedT ti t
Availability- Object managers go offline- No session can be started- # of tasks maxed out- Components hangs or crashes- Transactions not
processed- Records not updated
crashes
Multi-tier architecture- No easy way to correlate process to database load
Heterogeneous Platforms:Windows Mid Tiers process to database load
- No easy way to correlate database load to user interactive workload
- Windows Mid-Tiers- Unix Back-emd- Mobile Gateways
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What is SARM?Siebel Application Response MeasurementS ebe pp cat o espo se easu e e t
1 Light weight Application Diagnostic1 Light weight Application Diagnostic Framework
2 Collect Critical Data Inside Siebel
3 Profiles Execution Request Throughout Siebel ServerThroughout Siebel Server
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Sample Questions Addressed by SARM
Where is the bottle neck for the order
transactions #0045 submitted by user:john?
Where is the bottle neck for the order
transactions #0045 submitted by user:john?submitted by user:john?submitted by user:john?
How much CPU and memory were
How much CPU and memory were y
consumed in the transaction
yconsumed in the
transaction
How many componentsHow many componentsHow many components were invoked during the
transactions
How many components were invoked during the
transactions
Which user screens, sessions, scripts,
workflows were involved in the transaction?
Which user screens, sessions, scripts,
workflows were involved in the transaction?
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in the transaction?in the transaction?
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SARM Components
Instrumentation ToolsFramework
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SARM Architecture
SARM Buffers
Siebel Server
C tInstrumentation
PointComponents Point
Flush
SARM Post Processing
ToolFile
SystemFile
System
Oracle Enterprise
Manager 11g
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SARM Parameters
• Set SARM parameters on the Siebel Server• Set environment variables on the Web server and Dedicated
ClientParameter Display Name
Parameter Alias Environment Variable Description
SARM Granularity Level
SARMLevel SIEBEL_SARMLevel Level-of-detail0 (off)Level 0 (off)1 (monitoring)2 (diagnostics)
SARM Buffer Size SARMBufferSize SIEBEL_SARMBufferSize In-memory buffer size (bytes)Range: 100,000 – 50,000,000Range: 100,000 50,000,000Default: 5,000,000
SARM Period SARMPeriod SIEBEL_SARMPeriod (Siebel Server only)Buffer flush period (minutes)Range: 1 – 60; Default: 3
SARM Max Number of Files
SARMMaxFiles SIEBEL_SARMMaxFiles Per component instanceDefault: 4; No upper limit
SARM Data File Size
SARMFileSize SIEBEL_SARMFileSize Maximum file size (bytes)Default: 15,000,000; No upper
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limit
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Ways to Enable SARM
Universally Enabled Selective On Demand
Specific Component(s) Specific User(s)8 x only
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8.x only
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Tools to Enable SARM
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SARM Benchmark Results
3-4% CPU< 40 microseconds per call
1 microsecond = one millionth of a second
Benchmark Test
SARM L l 2 SARM L l 1 SARM Off
• Call Center 1 Load Test• 500 Concurrent Users, 30 seconds think time
SARM Level 2 SARM Level 1 SARM OffApp CPU (Total %) 88.18% 88.05% 84.25%Avg RT (sec): 0.61 0.6 0.6
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<Insert Picture Here>
Best Practice #2:Use SARM With OtherUse SARM With Other Oracle Tools
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Managing Siebel Application PerformanceComplete SolutionCo p ete So ut o
Application Management Suite f Si b l
Web Server
for Siebel• Real User Experience Insight• Application Performance Management
Oracle Load Testing
for Siebel
SiebelApplication
Server
• Configuration Management
OracleDatabase
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Testing Application ChangesOracle Application Testing Suite
Oracle Functional TestingAutomated functional and regression testing
O l T tOracle Test ManagerTest process management, requirements and defect tracking
Oracle Load TestingAutomated load and performance testing
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Application Testing SuiteUse SARM in Pre-Production Load Tests
• Set SARM to dump data periodicallydata periodically
• Schedule SARM t tireport creation
• Start the Load testStart the Load test
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Siebel Management Capabilities Transaction Diagnostics
• Find Performance Bottlenecks Quickly
• Centralized SARM Log Access
• Graphical PerformanceGraphical Performance Analysis
• Support Team Based DiagnosticDiagnostic
• Integrated into Enterprise Manager
• Support Siebel 7.7 and above
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Application Testing SuiteUse SARM before/after Upgrades and Updates
8 X7 8• Take Performance S h t 8.X7.8Snapshots
C R l 7.8.1.1 7.8.1.2• Compare Results
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Oracle Real User Experience InsightUse SARM in Production Performance Diagnostics
• What is Real User Experience Insight?Real User Experience Insight monitors real user activity to ensure web-based applications perform to expectations provide analysis andbased applications perform to expectations, provide analysis and notifications when not performing, and provide intelligence about user behavior.
• What are the benefits?– Maximize value of business critical web applications by identifying
lost transactions from frustrated users– Deliver insight into real end user experienced service issues and
start working on the resolution before end users start complaining– Reduce support costs by lowering call center volumes– Align IT and Business: Insight into business trends & user
preferences and Service Levels on real end user metrics.
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Oracle Real User Experience InsightHow does it work?
Pagerequest
Collected data:
Cli t i S i G t i
Internet
esponse
Tim
e•Client-ip, Server-ip, Gateway-ip•Requested URL (Page,Object)•Cookie/Session-id•Referrer•GET & POST requests
l (b )Firewall
SwitchOracle RUEI
Net
work
Re• User client (browser type)
Switch
Webserver
Webserver
Webserver
Oracle RUEI
onse
Tim
e
•Response?•Server error, web site error, Hit OK
•Content of page (i e order
DB DB•Delivered?•Aborted?•Network timeout? Ser
ver
Res
p•Content of page (i.e order details, functional errors)
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Use SARM in Production Deployments RUEI and Siebel Transaction Diagnostics
• Find End User Performance Bottlenecks Quickly yusing RUEI
• Diagnose the issue using SARM gDiagnostic feature in Management Pack for Siebel
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<Insert Picture Here>
Best Practice #3:Monitor ConfigurationMonitor Configuration Changes
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Configuration ManagementOracle Configuration Management Solution for Siebel
• Server ManagerConfiguration Administration
IBMCisco
Supp
ort Core Configuration Management
S
Microsoft
HPEMC
Advanced Configuration Management
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Core Configuration ManagementConfiguration Discovery and Modelling
• Single Click discovery – System and Servicesand Services
• Automatic mapping of critical components tocomponents to Service – Helps in Root Cause Analysis
• Collects configurations from sienns.dat, base.txt and .cfg files for gConfiguration Management
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Core Configuration ManagementConfiguration Discovery and Modelling
CMDB ContentConfig ration Management Database
Configuration• Instance attributes• Installations
Configuration Management Database(CMDB)
• Systems and Groups• Topologies• Service Definitions
Policies Images Packages• Policies, Images, Packages• Change history and violations• Dashboard definitions• Administrators RolesAdministrators, Roles,
Calendars, etc
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Core Configuration ManagementConfiguration History and Snapshots
Configuration Management Database(CMDB) Last Monday( ) Last Monday
YesterdayYesterday
TodayToday
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Core Configuration ManagementConfiguration Comparison
• Compare configurations– Saved baseline vs. current installation– One-to-one or one-to-manyOne to one or one to many
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Advanced Configuration ManagementConfiguration Management for Applications
• Discovery and Asset TrackingSimplify Management
• Manage Baseline Configurations• Configuration Policies
IBMCisco
• Manage Application Life Cycle• Configuration Provisioning
Improve Service
Supp
ort
• Extensibility for Custom Applications
R l ti Ch D t tiEnforce Compliance
S
Microsoft
HPEMC
• Real-time Change Detection• Files, DB Objects, Users, Processes• Authorized & Unauthorized Changes
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View and Provision ConfigurationsApplication Configuration Console
• Organize your Assets to match your business
• Simple view – Complex comparisons
• As many views as needed to meet your business needs.
• Find meaningful differences
• Provision the changes
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Dashboard View of Compliance Status Configuration Change Console
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Siebel Performance Management Case Study
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Oracle Real User Experience Insight –Oracle Real User Experience Insight managing Siebel from the end user perspective
Michel Knops 20 September 2010
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Objective
IntroducingMeasureWorks
What we typically see…
Siebel from the end user perspective ‐ Oracle Real User Experience Insight
Measure and manage capacityMeasure and manage capacity
Speed matters!
Analysing global Siebel issues
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I d iIntroducingMeasureWorks
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MeasureWorks helps itsMeasureWorks helps its
customers optimizing
the end user experience of
mission critical businesses applications, pp ,
in terms of
f il bilit d itperformance, availability and capacity
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We assist our customers in…
Understanding the service quality perceived by their customer
Implementing and using Oracle Real User Experience Insight: ORUEI
Implementing end‐to‐end performance and capacity management
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Wh i llWhat we typically see…
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Customers and environments (1)
Our customers
Enterprise, multi‐national level
Strong position in financial services, travel and transportation
Typical business environments
Mostly online services today,
Shifting to enterprise applications like Siebel, SAP
Mission critical to customerMission critical to customer
High volume, but not always
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Customers and environments (2)
Typical technical environment
Complex, multi‐tiered
Hybrid hardware landscape: IBM, SunOracle, HP
Hybrid software landscape: WebSphere, .Net, Apps (Siebel, SAP…)
Hybrid enterprise management (mix EM, Tivoli, OpenView, BMC)Hybrid enterprise management (mix EM, Tivoli, OpenView, BMC)
Sample environmentOnline banking services: full banking service package
4.5 million active user accounts
1mln+ visitors per day
l h f l4 customers portals, each consisting of 20‐25 applications
100+ servers in tiered front‐end (production only)
Complex IT architecture (front‐end/enterprise servicebus/back‐end)
V hi h l d t j t i i b t l t ti d thi th t ithVery high loads: not just pageviewing, but real transactions…and everything that comes with that: security, audit trailing….
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Siebel from the end user perspective
I f t t
IT Operational view
SLM
End User view
DB LogsDiverse
InfrastructureStats
SLMPack
OracleRUEI
End user MainframeWeb FrontendSwitchFirewallRouter
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Siebelfrom the end user
perspective
Oracle RUEI
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Oracle Real User Experience Insight
PagerequestCollected data:
Cli t i S i G t i
Network
esponse
Tim
e•Client‐ip, Server‐ip, Gateway‐ip
•Requested URL (Page,Object)
•Cookie/Session‐id
•Referrer
•GET & POST requests
Firewall
SwitchSniffing
Net
work
Re
Switch
Appserver
Appserver
Appserver
Sniffing
onse
Tim
e
•Response?
•Server error, web site error, Hit
OK
•Content of page (i e order
DB DB•Delivered?
•Aborted?
•Network timeout? Ser
ver
Res
p•Content of page (i.e order
details, functional errors)
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Measure and manage capacity!
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Siebel overall usage
Siebel
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Usage per screen…
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What commands were used?
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What Siebel views/applets shown?
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Siebel usage server mapping
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Capacity management (1)
Server usage
Page usage
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Capacity management (2)
Capacity forecast, actuals and maximumMax. number of pageviews per hour
1.200.000
800 000
1.000.000
600.000
800.000
Page
view
s
Christmas
200.000
400.000
Actual trafficT ffi F t
0
mei
-06
jun-
06
jul-0
6
aug-
06
sep-
06
okt-0
6
nov-
06
dec-
06
jan-
07
feb-
07
mrt
-07
apr-
07
mei
-07
jun-
07
jul-0
7
aug-
07
sep-
07
okt-0
7
nov-
07
dec-
07
jan-
08
feb-
08
mrt
-08
apr-
08
mei
-08
jun-
08
jul-0
8
aug-
08
okt-0
8
nov-
08
dec-
08
sep-
08
Traffic Forecast
MAX capacity
Safety capacity
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Speed matters!
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Overall Siebel performance
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End user performance sastisfaction
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Correlate performance to user issues
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Analysing global Siebel issues
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Analysing global Siebel user behaviour
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What errors occured?
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Zoom in on errors
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Review of user sessions
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Analysing user issues
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[email protected]@michelknops
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Demo
71
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Oracle Enterprise Manager 11gResource Center
Access Videos, Webcasts, White Papers, and More
Oracle com/enterprisemanager11gOracle.com/enterprisemanager11g
72
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Oracle Enterprise Manager DemogroundsD E M O T I T L E L O C A T I O ND E M O T I T L E L O C A T I O N
Oracle Real Application Testing: Database Replay Moscone West
Oracle Real Application Testing: SQL Performance Analyzer Moscone West
Self‐Managing Database: Automatic Performance Diagnostics Moscone West
Self Managing Database: Automatic Fault Diagnostics Moscone WestSelf‐Managing Database: Automatic Fault Diagnostics Moscone West
Self‐Managing Database: Automatic Application and SQL Tuning Moscone West
Application Quality Management: Application Testing Suite Moscone South ‐ S022
Real User Monitoring with Oracle Enterprise Manager Moscone South ‐ S021
Si b l C li i M S hSiebel CRM Application Management Moscone South ‐S024
Real User Monitoring with Oracle Enterprise Manager Moscone West
Oracle WebLogic Server Management and Java Diagnostics Moscone West
SOA Management with Oracle Enterprise Manager Moscone WestSOA Management with Oracle Enterprise Manager Moscone West
Oracle Business Transaction Management Moscone West
Push Button Provisioning and Patch Automation Moscone West
Smart Configuration Management Moscone West
Oracle Enterprise Manager Ops Center Moscone West
Managing the Enterprise Private Cloud Moscone West
System Management, My Oracle Support, and Oracle Enterprise Manager Moscone West
Self Managing Database: Change Management for DBAs Moscone West
73
Oracle Enterprise Manager: Complete Datacenter Management Moscone West
Self‐Managing Database: Data Masking for DBAs Moscone West
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Additional Oracle Enterprise Manager SessionsM d S 20 L iMonday, Sept. 20 Location
• 11:00am – Oracle@Oracle: How Oracle IT Achieves High Application Service Levels
• Moscone W L2, Rm 2020
11 00 E d t E d A li ti M t T T Ti• 11:00am - End-to-End Application Management: Top Ten Tips and Techniques • Moscone S Room 305
• 12:30pm – Day in the Life of a DBA: End-to-End Management with Oracle Enterprise Manager • Moscone S Room 303
• 12:30pm - Automate Oracle E-Business Suite Testing With Oracle Application Testing Suite
• Moscone W L2, Rm 2020
• 2:00pm - How we built our Private Cloud with Oracle Enterprise • Moscone S Room 102Manager: The Verizon Story Moscone S Room 102
• 2:00pm - Mission Critical Database Monitoring with Enterprise Manager-Real World Lessons • Moscone S Room 309
2 00 H Y C O ti i Si b l A li ti f T d M W L2 R• 2:00pm - How You Can Optimize Siebel Applications for Today and Prepare for the Future
• Moscone W L2, Rm 2001
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Additional Oracle Enterprise Manager SessionsM d S t 20 L tiMonday, Sept. 20 Location
• 3:30 pm - General Session: Enterprise IT and Cloud Computing • Moscone S Rm 102
• 3:30 p.m.- "Lost in Transaction": Managing Business Transactions across Distributed Systems • Moscone S Rm 310Transactions across Distributed Systems
• 3:30 p.m.- Accelerate/Streamline Your Unicode Migration: Oracle Unicode Migration Assistant • Moscone S Rm 252
• 3:30 p m - Avoiding SQL Performance Regressions: New• 3:30 p.m. - Avoiding SQL Performance Regressions: New Techniques for Solving an Old Problem • Moscone S Rm 303
• 3:30 p.m - Business-Driven Application Management and End-to-End Performance Diagnostics
• Moscone W L3, Rm 3024
• 5:00 p.m.- Application Change & Configuration Management: Tales from the Trenches • Moscone S Rm 102
• 5:00 p.m.- Mission Accomplished: Virtualization Powered by Oracle Enterprise Manager • Moscone S Rm 305Oracle Enterprise Manager
• 5:00 p.m.- Managing Oracle WebLogic Server: New Features and Best Practices
• Moscone W L3, Rm 3024
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Questions & Answers
76
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