重大異常 知識管理 jdic knowledge management
DESCRIPTION
重大異常 知識管理 JDIC Knowledge Management. 台北科技大學管理學院 張瑞芬 院長 / 教授 Dean/Prof. Amy Trappey National Taipei University of Technology 交通大學管理科學系 張力元 教授 Prof. Charles Trappey National Chiao Tung University March 3, 2008. 2008 JDIC Case Statistics. 4.37 Million RMB/Year!. - PowerPoint PPT PresentationTRANSCRIPT
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1APACHE 万邦(清新)鞋业有限公司
重大異常 知識管理JDIC Knowledge Management
台北科技大學管理學院 張瑞芬 院長 / 教授Dean/Prof. Amy Trappey
National Taipei University of Technology交通大學管理科學系 張力元 教授
Prof. Charles TrappeyNational Chiao Tung University
March 3, 2008
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2APACHE 万邦(清新)鞋业有限公司
2008 JDIC Case StatisticsNo. of Cases
6416
238
27 11
65
421
050
100150200250300350400450
No. of Cases
64
16
238
2711
35 30
421
0
50
100
150
200
250
300
350
400
450
Injury Fire ContainerDelay
Quality Material Shipping (out) Others All Types
No. of Cases
No. of Cases
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3APACHE 万邦(清新)鞋业有限公司
Cost (%)
2.37 0.028.32
12.327.80
53.63
15.54
0.00
10.00
20.00
30.00
40.00
50.00
60.00
Cost (%)
JDIC Direct Cost Estimates(Not including Opportunity Lost)
Cost (*10K RMB)
10.34 0.136.39 53.84 34.11
234.43
67.94
437.15
0
100
200
300
400
500
Cost (*10K RMB)
4.37 Million RMB/Year!
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4APACHE 万邦(清新)鞋业有限公司
Comparison of Standard and Actual JDIC Reporting Days
05
10152025303540
工伤Injury
火险 Fire 扎车Container
品质Quality
材料Material
其它 Other
Standard标准归还天数
Actual (As-Is)平均天数
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5APACHE 万邦(清新)鞋业有限公司
Motivation and Objectives of JDIC KM
• Reduce direct JDIC cost.• Reduce opportunity lost due to JDIC.• Improve JDIC documentation, investigation,
and decision efficiency – time and cost.• Capture JDIC process knowledge.• Improve Apache’s capability in
developing, producing and fulfilling high quality products with high efficiency and accuracy.
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6APACHE 万邦(清新)鞋业有限公司
JDIC Behavior Model Overview (As-Is)
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7APACHE 万邦(清新)鞋业有限公司
JDIC Behavior Model Overview (To-Be)
1
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8APACHE 万邦(清新)鞋业有限公司
JDIC Knowledge DocumentationSub-Processes
各類重大異常呈報會簽呈標準程序 (2.1-2.2)工傷
火險
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9APACHE 万邦(清新)鞋业有限公司
JDIC Knowledge DocumentationSub-Processes
各類重大異常呈報會簽呈標準程序 (2.3-2.4)
扎車
材料
会签 QIP
签回时间: 0.5个工作日内。
会签内容:提出扎车制令实际满箱日,验货时间,验货结果,如有补鞋,需要注明最终的满箱时间。
(注: X如果以后采用电子表单 ,此会签则可取消)
X X
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10APACHE 万邦(清新)鞋业有限公司
JDIC Knowledge DocumentationSub-Processes
各類重大異常呈報會簽呈標準程序 (2.5-2.6)品質
出貨
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11APACHE 万邦(清新)鞋业有限公司
JDIC Knowledge DocumentationSub-Processes
各類重大異常呈報會簽呈標準程序 (3-4)裁決
結案
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12APACHE 万邦(清新)鞋业有限公司
JDIC Knowledge DocumentationSub-Processes
各類重大異常呈報會簽呈標準程序 (5)
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13APACHE 万邦(清新)鞋业有限公司
JDIC Electronic Documents各類重大異常電子表單 (2.1)
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14APACHE 万邦(清新)鞋业有限公司
JDIC Electronic Documents各類重大異常電子表單 (2.3)
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15APACHE 万邦(清新)鞋业有限公司
JDIC Object Model (1)Linking ERP data
呈報內容
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16APACHE 万邦(清新)鞋业有限公司
JDIC Object Model (2)Linking ERP data
會簽內容
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17APACHE 万邦(清新)鞋业有限公司
JDIC Object Model (3)Linking ERP data
會簽流程
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18APACHE 万邦(清新)鞋业有限公司
To-Be e-JDIC KM Principles• All reporting forms are electronic documents.• All reporting and signing processes are driven
on-line (using a workflow engine). • All reporting interfaces are web enabled.
• Each task execution is recorded, timed and monitored automatically. Delayed execution will be alarmed and notified.
• Some data-fields of the JDIC forms are retrieved directly by querying the ERP or enterprise databases.
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19APACHE 万邦(清新)鞋业有限公司
30
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I nj ury工伤 Fi re火险 Contai ner扎车 Qual i t y品质 Mater i al材料 Other其它
Standard标准归还天数 Actual (As- I s)平均天数 e- J DI C KM
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I nj ury工伤 Fi re火险 Contai ner扎车 Qual i ty品质 Materi al材料 Other其它
Standard标准归还天数 Actual (As- I s)平均天数 e- J DI C KM
Benchmarking of Standard, Actual, and To-Be JDIC Reporting Days
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20APACHE 万邦(清新)鞋业有限公司
Lesson Learned from JDIC KM Initiatives
• Crisp mission and objectives of KM initiatives• Capture and integrate multi-facets/views of
knowledge• Close the gaps between IT task force and
business units
• Minimize the “cost” and “risk” of enterprise information systems (EIS - DSS, EDSS, BI, KM, …)
• Maximize the successful rate of EIS
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21APACHE 万邦(清新)鞋业有限公司
Problem Main
Problem Group AProblem Group B
Problem Group B - Content
Problem Group A - Content
Problem - Reason
ERP - Personnel
ERP - Department
Problem – Group