実践編 リピート顧客で売上を引き上げる_会社を変えるcrmの力

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Copyright (C) E-Grant Inc. All Rights Reserved E-Grant Copyright (C) E-Grant Inc. All Rights Reserved 「リピート顧客で売上を引き上げる」 会社を変えるCRMの confidential 株式会社E-Grant 〒105-0013 東京都港区浜松町1-28-4 保木ビル3F Tel:03-6450-1077 Fax:03-6450-1078 【実践編】

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「ECキャンパス」は全国のネットショップを運営する店長さんに学びの場となるWEBキャンパスを提供します。「売上を伸ばしたいけどやり方がわからない」「セミナーに参加したいけど高い」「地方なのでまわりに相談する人がいない」といったお悩みを解決します。共通の悩みを持った仲間と学び、助け合い、ノウハウを共有し、それぞれの目標に向かってがんばって行きましょう! http://ec-campus.tv/

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  • 1. Copyright (C) E-Grant Inc. All Rights Reserved E-GrantCopyright (C) E-Grant Inc. All Rights Reserved CRM confidential E-Grant 105-0013 1-28-4 F Tel:03-6450-1077Fax:03-6450-1078

2. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 2 E-Grant EC CRMMTG500 ECCRMECCRM 150 EC 50 ECBEST100 CRM 3. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 3 CRMCustomer Relationship Management () CRM 4. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 4 CRMCustomer Relationship Management CRMCustomer Response Management 5. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant CRM 5 CRM 6. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 6 CRM CRMPPlan CRM AB DM P 7. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 7 CRM CRM DMDM 8. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 8 RFMCPM 9. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 9 CPMCustomer Portfolio Management 10. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 10 CPM () () () () () () () () () () () () 11. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 11 RFM 12. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 12 :RFM R F M 13. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 13 :RFM 14. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 14 :RFM 15. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 15 :RFM 16. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 16 CV 2 4 10.1 94.0% 30 CRM CRM 90 17. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 17 CRM CRM CRM CRM 18. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 18 RFM RFMR=/F=/M= CRM CS EC1/2 19. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 19 A,BC A LTV CRM LTV A23 etc EC2/2 20. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant A AB 135 20 21. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant B AB 11000 2 21 22. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant C AB 118 22 23. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant R R R R C R R C 23 24. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant CRM 24 25. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 25 CRM CRM 26. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 26 / 27. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 27 ASP 28. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 28 CRMCRM 29. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant CRM LTV CRM Customer Data Product Data Order Data Data Base CRM etc CRM / 29 30. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 30 CRM 31. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 31 32. Copyright (C) E-Grant Inc. All Rights Reserved E-Grant 32