In this session, you learnt about the interpersonal qualities of an inspirational leader. This session

focused on those personality characteristics which is exhibited by a leader in relation to others. You

have learnt to distinguish between hearing and listening, build powerful relations at work and

beyond, assemble learnings from the team, and develop an influencing personality in order to

persuade people around you.

Leaders across organisations tend to undervalue the importance of listening even though their jobroles significantly require them to listen empathetically and compassionately.

The top three findings from a survey on listening skills are:1. Listening, as a topic, necessitates conversation or attention.2. Poor listening often leads to informational disasters.3. Official training methods focus more on communication rather than listening.

Techniques to listen more empathetically are:

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There are three types of networks you can build as your connections:

Following routines will help you actively build your network:

1. Transform your mindset2. Allocate time3. Work from the outside in4. Give and Take

You learnt how mentors or coaches can bring out the best results in a few quick yet sustainable ways

as mentioned below:

1. Listen consciously, with empathy and compassion.

2. Don't necessarily look at the premise, but look at the promise i.e. observe determination in

the words and actions of the mentees.

You have also seen the difference between coaching and mentoring which is as below:

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The five types of influencing personalities are:B - BridgingR - RationalisationA - AssertiveI - InspiringN - Negotiating

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A leader should strive to learn from the team; in the same way, a team is expected to learn from aleader. One of the most fundamental roles of a leader is to strike a balance between action andawareness. Adaptive leadership is the capacity of a leader to effectively understand when to getinvolved in an action and when to step back.

To summarise, an adaptive leader:

1. Relates organisational change to the primary values, abilities and dreams of the stakeholdersinvolved

2. Embraces diversity of views3. Foresees and proactively responds to any reluctant behaviour from teammates4. Deals with the organisational pressure5. Acknowledges their mistakes6. Takes calculated risks and likes to experiment7. Likes and encourages innovation

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