© copyright 2015 emc corporation. all rights reserved. 1 · © copyright 2015 emc corporation. all...
TRANSCRIPT
1 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
2 © Copyright 2015 EMC Corporation. All rights reserved. 2 © Copyright 2015 EMC Corporation. All rights reserved.
EMC FORUM RESEARCH GLOBAL RESULTS 10,451 RESPONSES ACROSS 33 COUNTRIES (NON-VENDOR I.T. DECISION MAKERS ONLY)
3 © Copyright 2015 EMC Corporation. All rights reserved. 3 © Copyright 2015 EMC Corporation. All rights reserved.
4 © Copyright 2015 EMC Corporation. All rights reserved.
say CXOs see I.T. as a key strategic lever for business growth today
INCREASING PRESSURE ON I.T. I.T. is expected to do more, with much less. The impact of megatrends has fundamentally changed the world we live in today and has given rise to demands on the business.
67%
© Copyright 2015 EMC Corporation. All rights reserved.
think
megatrends will provide
competitive advantage by:
77% Improving customer
experience
41% Streamlining
business functions and
improving efficiencies
33% Building new products and
services
39%
48% However, say tech spend is moving outside of I.T.’s control
5 © Copyright 2015 EMC Corporation. All rights reserved.
INCREASING IMPORTANCE OF CLOUD
”Hybrid Cloud – a combination of public and private cloud services – provides a greater level of agility and security”
64%
Have deployed
Hybrid Cloud
27%
Hybrid cloud adoption growth
globally since 2013
9%
71% “I.T. will need to be a broker for on-demand services in the future”
6 © Copyright 2015 EMC Corporation. All rights reserved.
SKILLS SHORTAGE, KEEPING UP WITH NEW TRENDS
© Copyright 2015 EMC Corporation. All rights reserved.
don’t feel they have the right
level of skills and knowledge to achieve key
business priorities
35%
think getting I.T. staff trained to keep
pace with the implications of
megatrends will be a challenge over the
next few years
69%
7 © Copyright 2015 EMC Corporation. All rights reserved.
METHODOLOGY
EMC commissioned independent
technology market research specialist Vanson Bourne to analyse 10,451
survey responses for the 2014 EMC Forums
Survey data is collected as a
non-mandatory set of questions
delivered via email upon completion of forum registration
Respondents are from a range
of organization sizes and sectors across
33 regions
8 © Copyright 2015 EMC Corporation. All rights reserved.
REGIONAL DEMOGRAPHICS Respondents were interviewed from the following regions (number of respondents in brackets)
Australia (54) Hong Kong (127) India (169) Japan (168) South East Asia (572) South Korea (401) Taiwan (920)
Austria (112) Belgium (210) Czech Republic (210) France (476) Germany (358) Israel (190) Italy (629) Netherlands (238) Nigeria (528)
Nordics (499) Poland (263) Portugal (215) Qatar (164) Russia (735) Saudi Arabia (1127) Spain (333) Turkey (278) UAE (315) UK (633)
US (40) Brazil (92) Chile (117) Colombia (83) Mexico (197)
ASIA PACIFIC & JAPAN
EUROPE, MIDDLE EAST
& AFRICA
AMERICAS
9 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 9: 10046 respondents
WHAT ARE THE TOP AREAS MEGATRENDS INFLUENCE THE BUSINESS?
STREAMLINING BUSINESS FUNCTIONS AND IMPROVING EFFICIENCIES
BUILDING NEW PRODUCTS AND SERVICES
IMPROVING CUSTOMER EXPERIENCE
33% 39% 41%
© Copyright 2015 EMC Corporation. All rights reserved.
10 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
Figure 4: 10412 respondents
39% 40% 43%
DELIVERING SAVINGS AND FINDING EFFICIENCIES
TO ENHANCE CUSTOMER EXPERIENCE
AUTOMATING PROCESSES
WHAT ARE THE BUSINESS PRIORITIES FOR IMPLEMENTING NEW TECHNOLOGY?
11 © Copyright 2015 EMC Corporation. All rights reserved.
AGREE NEITHER AGREE OR DISAGREE
DISAGREE
8% 25% 67%
Figure 1: 9695 respondents
© Copyright 2015 EMC Corporation. All rights reserved.
DO CXOS VIEW THE I.T. DEPARTMENT AS A STRATEGIC LEVER TO GROW THE BUSINESS?
12 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 2: Regional comparison of respondents that report that their CXOs consider I.T. to be a strategic lever to grow the business, now more than ever before. (9695 respondents)
LATAM: 78%
EMEA: 67%
APJ: 67%
DO CXOS VIEW THE I.T. DEPARTMENT AS A STRATEGIC LEVER TO GROW THE BUSINESS?
56%
85% 80%
74% 73%
90% 82% 81% 79% 77% 75%
71% 65% 64% 64% 64% 62% 62% 59% 59% 57%
51% 47%
30%
95%
76% 72% 72%
63% 62%
53%
© Copyright 2015 EMC Corporation. All rights reserved.
13 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
Figure 3: Vertical comparison of respondents that report that their CXOs consider I.T. to be a strategic lever to grow the business, now more than ever before. (9695 respondents)
71%
68%
68%
68%
64%
63%
60%
58%
Telecoms
Financial services
Energy, oil/gas & utilities
Retail, distribution & transport
Entertainment, media & leisure
Healthcare
Government & public sector
Manufacturing
DO CXOs SEE THE I.T. DEPARTMENT AS A STRATEGIC LEVER TO GROW THE BUSINESS?
14 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 6: 9631 respondents
WILL NEXT-GENERATION TECHNOLOGIES PROVIDE A COMPETITIVE ADVANTAGE?
NEITHER AGREE OR DISAGREE
20%
DISAGREE
3%
AGREE
77%
© Copyright 2015 EMC Corporation. All rights reserved.
15 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 6: Regional comparison of respondents that believe next-generation technologies will provide them with a competitive advantage (9631 respondents)
LATAM: 87%
EMEA: 76%
APJ: 78%
WILL NEXT-GENERATION TECHNOLOGIES PROVIDE A COMPETITIVE ADVANTAGE?
70%
92% 85% 85% 82%
96%
88% 87% 86% 86% 81% 78% 78% 76% 74%
69% 69% 69% 64% 61% 58% 55% 55% 55%
91% 88% 84%
79% 77%
67% 65%
© Copyright 2015 EMC Corporation. All rights reserved.
16 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 7: Vertical comparison of respondents that believe next-generation technologies will provide them with a competitive advantage (9631 respondents)
WILL NEXT-GENERATION TECHNOLOGIES PROVIDE A COMPETITIVE ADVANTAGE?
© Copyright 2015 EMC Corporation. All rights reserved.
85%
81%
73%
73%
72%
72%
67%
65%
Telecoms
Entertainment, media & leisure
Financial services
Manufacturing
Energy, oil/gas & utilities
Retail, distribution & transport
Healthcare
Government & public sector
17 © Copyright 2015 EMC Corporation. All rights reserved.
agree that spend on technologies, such as cloud computing, is now outside of I.T.’s control
48%
Figure 23: 9762 respondents
IS SPEND ON TECHNOLOGIES MOVING OUTSIDE OF I.T.’S CONTROL?
DISAGREE
NEITHER AGREE OR DISAGREE
19%
33%
© Copyright 2015 EMC Corporation. All rights reserved.
18 © Copyright 2015 EMC Corporation. All rights reserved.
IS SPEND ON TECHNOLOGIES MOVING OUTSIDE OF I.T.’S CONTROL?
Figure 24: Regional comparison of respondents that believe that spend on technologies is moving outside of I.T.’s control (9762 respondents)
LATAM: 27%
EMEA: 47%
APJ: 58%
27% 31% 28%
25%
18%
65% 64% 64% 63%
53% 52% 51%
43% 43% 38% 38% 37% 35% 34% 34% 31% 31%
25% 25%
71% 71%
64%
50%
42%
35%
27%
© Copyright 2015 EMC Corporation. All rights reserved.
19 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 25: Vertical comparison of respondents that believe that spend on technologies is moving outside of I.T.’s control (9762 respondents)
IS SPEND ON TECHNOLOGIES MOVING OUTSIDE OF I.T.’S CONTROL?
© Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
50%
50%
47%
47%
44%
44%
41%
40%
Telecoms
Manufacturing
Healthcare
Entertainment, media & leisure
Energy, oil/gas & utilities
Retail, distribution & transport
Financial services
Government & public sector
20 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 9: 9841 respondents
see the increasing role of infrastructure automation, such as software-defined storage, as critical to business growth
74%
IS THE ROLE OF I.T. AUTOMATION CRITICAL TO BUSINESS GROWTH?
© Copyright 2015 EMC Corporation. All rights reserved.
DISAGREE
NEITHER AGREE OR DISAGREE
4%
22%
21 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 20: 9621 respondents
WILL I.T. DEPARTMENTS NEED TO START ACTING AS IN-HOUSE PROVIDERS OF ON-DEMAND SERVICES?
NEITHER AGREE OR DISAGREE
DISAGREE
© Copyright 2015 EMC Corporation. All rights reserved.
23%
6% Say the future I.T. departments will begin to act as in-house providers of on-demand services
71%
22 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 21: Regional comparison of respondents that think I.T. departments will start acting as in-house providers of on-demand services (9621 respondents)
LATAM: 80%
EMEA: 72%
APJ: 69%
87% 86% 80% 77%
71%
89% 85% 84%
80% 79% 79% 77% 72% 71% 71% 70% 69% 66% 64%
57% 57% 56% 51%
18%
85% 82% 77%
67% 63%
49% 42%
WILL I.T. DEPARTMENTS NEED TO START ACTING AS IN-HOUSE PROVIDERS OF ON-DEMAND SERVICES?
© Copyright 2015 EMC Corporation. All rights reserved.
23 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
77%
73%
71%
69%
69%
69%
68%
67%
Telecoms
Energy, oil/gas & utilities
Entertainment, media & leisure
Manufacturing
Retail, distribution & transport
Financial services
Healthcare
Government & public sector
Figure 22: Vertical comparison of respondents that think I.T. departments will start acting as in-house providers of on-demand services (9621 respondents)
WILL I.T. DEPARTMENTS NEED TO START ACTING AS IN-HOUSE PROVIDERS OF ON-DEMAND SERVICES?
24 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 10: 8565 respondents
WHERE IS YOUR ORGANIZATION ON YOUR I.T. JOURNEY? CREATED A SOFTWARE-
DEFINED DATA CENTER
VIRTUALIZING MISSION- CRITICAL APPLICATIONS
USING PUBLIC CLOUD SERVICES
CREATED/USING A PRIVATE CLOUD
CREATED A HYBRID CLOUD
60%
26%
27%
31%
36%
27% over one in four, use hybrid cloud
achieved 2 out of the 5 steps to I.T. transformation on average
40%
25 © Copyright 2015 EMC Corporation. All rights reserved.
CREATED A SOFTWARE-DEFINED DATA CENTER
VIRTUALIZING MISSION- CRITICAL APPLICATIONS
USING PUBLIC CLOUD SERVICES
CREATED/USING A PRIVATE CLOUD
CREATED A HYBRID CLOUD
60%
26%
27%
31%
36%
I.T. JOURNEY: 2013 TO 2014
+11.9%
+8.9%
+10.2%
+.2%
+4.0%
+10% Growth in virtualized applications, public and hybrid cloud
Figure 11: Analysis showing global rate of I.T. journey transformation between 2013 (9,353 respondents) and 2014 (8,565 respondents)
26 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 15: Regional comparison of respondents that are using hybrid cloud (9762 respondents)
LATAM 24% EMEA 28% APJ 24%
39%
28% 27% 24%
16%
36% 36% 33% 32% 32%
31% 30% 30% 29% 28% 28%
25% 23%
20% 19% 18% 18% 14%
10%
32% 32% 31% 29%
24%
16% 15%
I.T. JOURNEY: HYBRID CLOUD UPTAKE BY REGION
© Copyright 2015 EMC Corporation. All rights reserved.
27 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 16: Vertical comparison of respondents that are using hybrid cloud (9762 respondents)
38%
26%
22%
22%
21%
20%
19%
18%
Telecoms
Entertainment, media & leisure
Manufacturing
Energy, oil/gas & utilities
Retail, distribution & transport
Healthcare
Financial services
Government & public sector
I.T. JOURNEY: HYBRID CLOUD UPTAKE BY VERTICAL
© Copyright 2015 EMC Corporation. All rights reserved.
28 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
CAN COMBINING PUBLIC & PRIVATE CLOUD IMPROVE SECURITY & AGILITY?
Figure 12: 9718 respondents
© Copyright 2015 EMC Corporation. All rights reserved.
agree that a mixture of both public and private cloud can provide higher levels of agility and security
64%
DISAGREE
NEITHER AGREE OR DISAGREE
10%
26%
29 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
Figure 13: Regional comparison of respondents that believe combining public and private cloud can improve security and agility (9718 respondents)
LATAM: 73%
EMEA: 62%
APJ: 68%
74% 79%
74% 73%
65%
82% 76% 75%
71% 71% 69% 67% 67% 67% 63% 62% 60%
51% 45% 44%
41% 40% 39% 39%
79% 76% 75%
66% 65% 62%
54%
CAN COMBINING PUBLIC & PRIVATE CLOUD IMPROVE SECURITY & AGILITY?
30 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
Figure 14: Vertical comparison of respondents that believe combining public and private cloud can improve security and agility (9718 respondents)
68%
64%
60%
60%
60%
60%
59%
57%
Telecoms
Energy, oil/gas & utilities
Entertainment, media & leisure
Manufacturing
Healthcare
Retail, distribution & transport
Financial services
Government & public sector
Respondents in telecoms sector agreed most versus government/public sector at the least
68%
57%
CAN COMBINING PUBLIC & PRIVATE CLOUD IMPROVE SECURITY & AGILITY?
31 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
Figure 17: 9120 respondents
16%
20%
20%
23%
23%
24%
26%
32%
35%
39%
I WOULD BE HAPPY TO PUT ANY
OF THEM IN THE PUBLIC CLOUD
DEVELOPMENT AND TESTING
BIG DATA PROJECTS
COMPLIANCE, GOVERNMENT AND
REGULATORY
BUSINESS ANALYTICS
SECURITY (ANTI-SPAM AND
VIRUS)
CRM
ERP
HUMAN CAPITAL MANAGEMENT
FINANCIAL PLANNING
WHAT APPLICATIONS WOULD ORGANIZATIONS NOT PUT IN THE PUBLIC CLOUD?
39% Financial planning
35% Human capital
management
32% ERP
16% ANY application
32 © Copyright 2015 EMC Corporation. All rights reserved.
Figure 18: Regional comparison of top three application not to be put in the public cloud and percentage that would put any application in the public cloud (9120 respondents)
24%
38%
44%
23%
33%
44%
26%
31%
38%
11%
18%
11%
LATAM EMEA APJ
FINANCIAL PLANNING HUMAN CAPITAL MANAGEMENT ERP I WOULD BE HAPPY TO PUT ANY OF THEM IN THE PUBLIC CLOUD
WHAT APPLICATIONS WOULD ORGANIZATIONS NOT PUT IN THE PUBLIC CLOUD?
33 © Copyright 2015 EMC Corporation. All rights reserved. © Copyright 2015 EMC Corporation. All rights reserved.
don’t agree they have the correct level of skills and knowledge to successfully achieve business priorities
35% NEITHER AGREE OR DISAGREE
DISAGREE
DOES YOUR ORG HAVE THE SKILLS & KNOWLEDGE TO ACHIEVE BUSINESS PRIORITIES?
AGREE
Figure 18: 9656 respondents
© Copyright 2015 EMC Corporation. All rights reserved.
27%
8%
65%
34 © Copyright 2015 EMC Corporation. All rights reserved.
training their I.T. staff to keep up with the implications of mobile, social, cloud and big data will be a challenge over the next 1-2 years
69%
Figure 19: 9672 respondents
WILL TRAINING STAFF TO KEEP UP WITH MEGATRENDS BE A CHALLENGE?
NEITHER AGREE OR DISAGREE
DISAGREE
© Copyright 2015 EMC Corporation. All rights reserved.
23%
8%
35 © Copyright 2015 EMC Corporation. All rights reserved. 35 © Copyright 2014 EMC Corporation. All rights reserved. © Copyright 2014 EMC Corporation. All rights reserved.
36 © Copyright 2015 EMC Corporation. All rights reserved.
LATAM HIGHLIGHTS
All figures above are from LATAM region except those in brackets identified as global data points
see I.T. as a strategic lever more than ever
before. Globally,
78%
67%
of LATAM respondents expect tech spend to move outside I.T.’s control, compared with 18% in Brazil,
the lowest of all. Global average,
27%
48%
The amount Hybrid cloud adoption has
grown since 2013 in the LATAM
region. The global average is
21%
9%
Say that combining public and private
cloud increases agility and security.
Nearly four in five (79%) say this in
Chile. Global average,
73%
The I.T. department of the future will act
as an in-house provider of on-
demand services, 86% in Mexico, compared with a
global
80%
78%
64%
37 © Copyright 2015 EMC Corporation. All rights reserved.
All figures above are from EMEA region except those in brackets identified as global data points
EMEA HIGHLIGHTS
think spend on tech is moving
away from the I.T. department
47% Say combining
public and private cloud will lead to
increased agility and security. Global
average;
62%
64%
Only 18% of respondents in
Qatar, the lowest globally. Global
average is,
Hybrid cloud adoption is highest in EMEA– just 24% use it in APJ and LATAM.
UK and Netherlands lead the pack (36%
use hybrid cloud)
28%
On average, in EMEA see I.T.
acting as an in-house provider in
the future. Globally,
72%
Significant variation; Saudi Arabia (65%)
along with Russia (64%), UAE (64%)
and Qatar (63%) versus 25% in Portugal
and Czech Republic. Globally,
Highest amongst developing regions
are Nigeria (82%),
Saudi Arabia (76%) & UAE (75%) 48%
27%
71%
38 © Copyright 2015 EMC Corporation. All rights reserved.
All figures above are from APJ region except those in brackets identified as global data points
APJ HIGHLIGHTS
Combining private and public cloud
leads to improved agility and security,
according to
68% of
respondents in APJ, 79% in Japan
64% %
Expect tech spend to move outside I.T.’s
control, ahead of both EMEA (47%) and LATAM
(27%)
71% Japanese and Taiwanese respondents agree versus 27% in South Korea. Globally,
This is highest in India (85%)
and Taiwan (82%). Global
average,
believe the I.T. department of the future will act as
an in-house provider of on-
demand services
69%
of APJ respondents say that their CXOs
see I.T. as a strategic lever more than ever
before
67%
95% in India, compared to
53% in South Korea. Global
average,
58%
48% 71%
67%
39 © Copyright 2015 EMC Corporation. All rights reserved.
**Classification based on the FTSE 2014 development index
EMERGING VS. DEVELOPING MARKETS
Emerging markets tend to be more positive
about the I.T. department and
hybrid cloud: Hybrid cloud adoption is ahead in the developed
markets (29% use hybrid cloud,
compared to 25% of emerging
markets). Globally,
27%
of those in the emerging markets
the I.T. department is a strategic lever to
grow the business now more than ever before (compared to 63% of developed).
Globally,
71%
expect a competitive advantage from
megatrends (compared with 75% from
developed countries).
Global average is,
79%
the I.T. department will act as an in-house provider of
on-demand services (compared to 69%
of developed). Globally,
73%
say combining public and private cloud will improve security and agility (compared to
60% from developed countries). Global
average is,
67%
67%
77%
71%
64%