certain personal / professional characteristics and attitudes apply to all health occupations you...
TRANSCRIPT
PERSONAL QUALITIES OF A
HEALTH CARE WORKER
PERSONAL CHARACTERISTICS Certain personal / professional
characteristics and attitudes apply to all health occupations
You should make every effort to develop these characteristics and attitudes and incorporate them into your personality
PERSONAL CHARACTERISTICS
DependabilityPatience Enthusiasm ResponsibilityDiscretionCompetenceSelf-initiativeCommunication skills
PERSONAL CHARACTERISTICS Empathy
To be able to identify with and understand another person’s feelings, situation and motives
Must have a sincere interest in working with people
Must care about others and be able to communicate and work with them
Understanding needs and learning effective communications is one way to develop empathy
PERSONAL CHARACTERISTICS
Deals with personal “attitudes”Empathy
PERSONAL CHARACTERISTICS Honesty
Truthfulness and integrityOthers must be able to trust you at all timesMust be willing to admit mistakes so they
can be corrected
PERSONAL CHARACTERISTICS Dependability
Must accept the responsibility that your position requires
Must be prompt in reporting to work and maintain good attendance record
Must perform assigned tasks on time and accurately
PERSONAL CHARACTERISTICS Willingness to learn
Must be willing to learn and adapt to changes
Changes occur because of research, new inventions and many other factors
Changes can mean learning new techniques or procedures
At times, additional education may be required to remain competent
PERSONAL CHARACTERISTICS Patience
Must be tolerant and understandingMust learn to control your temper and
“count to ten”Learn to deal with frustration and overcome
obstacles
PERSONAL CHARACTERISTICS Acceptance of criticism
Must be willing to accept criticism and learn from it
Patients, employers, co-workers and others may criticize you
Some criticism will be constructive and allow you to improve your work
PERSONAL CHARACTERISTICS Self-motivation
Ability to begin or to follow through with a task
Should be able to determine things that need to be done and do them without constant direction
PERSONAL CHARACTERISTICS Competence
Qualified and capable of performing a taskFollow instructionsUse approved proceduresStrive for accuracy in all you doKnow your limits and ask for help or
guidance if necessary
PERSONAL CHARACTERISTICS Discretion
In any health care career you have access to confidential information
Information should not be told to anyone without proper authorization
Patient is entitled to confidential careBe discrete and make sure patient’s rights
are not violated
PERSONAL CHARACTERISTICS Tact
Ability to say or do the kindest or most fitting thing in a difficult situation
All individuals have a right to their own feelings and these feelings should not be judged as right or wrong
Shows consideration of the feelings of others
Requires constant practice
PERSONAL CHARACTERISTICS
Tact & diplomacy
PERSONAL CHARACTERISTICS Responsibility
Being willing to be held accountable for your actions
Others can rely on you and know you will meet your obligations
PERSONAL CHARACTERISTICS Team player
Learn to work well with othersEach member of a health care team will
have different responsibilities, but each member must do his or her part to provide the patient with quality care
By working together, a team can accomplish goals much faster than an individual
TEAMWORK Be a team player Always apply the golden rule Display leadership
3 types of leaders
1. Democratic2. Autocratic3. Laissez- faire
PERSONAL CHARACTERISTICS All characteristics and attitudes must
be practices and learned Some take more time to develop than
others Be aware of your characteristics and
strive constantly to improve Will help you provide good patient
care Will make you a more valuable asset
to your employer and others
PERSONAL APPEARANCE Your “look” should inspire:
Confidence Positive self image
Factors to consider in your appearance:Good health
Diet Rest Exercise Good posture Avoid tobacco, drugs, alcohol
PERSONAL APPEARANCE
Look “professional” Uniform/ clothing Name badge Shoes Personal hygiene Nails Hair Jewelry Makeup
5 C’S OF COMMUNICATION
NONVERBAL COMMUNICATION
TIME MANAGEMENT
Prioritize Preferences for scheduling rest,
social, & exercise Schedule tasks with daily planner Make a daily “to do” list Avoid distractions Take credit for a task well done