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impact report2018/19

It’s my pleasure to introduce our Impact report for

2018/19. This year, we have made great efforts to

capture the impacts our staff, volunteers and

beneficiaries are the proudest of. The range and

scale of our health and social care services is

impressive and humbling for me as CEO.

Over the last three years the size and scale of what

we provide has exceeded our expectations and we

are pleased to report that the most vulnerable in the

communities we serve are the focus of this growth

and expansion. We have a deliberate strategy of

creating ‘fairer chances for all’ through the

development of a range of partnership services

delivering services where there are the most need

and people want Humankind.

From April this year, we welcomed Blenheim into the

Humankind family and next year’s report will reflect

our Impact in London and the South as well as theNorth of England.

The people we provide

services to are still facing

significant barriers to being

able to have a ‘fair chance’.

Our frontline staff and

volunteers have been creative

in ensuring we deliver good

and outstanding services in

the most challenging and

uncertain times I have known

since the late 1980s when

I first started working.

I sense that there is a

consensus that enough is

enough, and we must keep

campaigning for the needs of

the most vulnerable.

Nevertheless, Humankind is also trying to ensure

we are able to provide the best reward and

remuneration for our staff and volunteers and to

make sure they are equipped to deliver a range

of excellent services.

Paul TownsleyChief Executive Officer

Welcome!Hello and a warm welcome.

2 Humankind Impact Report 2018/19

Last year we supported 28,135individuals across our services.

Every minute an individualaccesses one of our services.

About Humankind. We value the contribution of all service users, families and carers,partners, stakeholders, commissioners, volunteers and our staff.

Reducing deprivation and exclusion

We are committed to reducing deprivation and

exclusion and to improving people’s well-being.

Humankind is a national charity with over 1,100

staff and around 100 volunteers providing services

for over 25,000 people. Our specialist services are

across the North East, Yorkshire and Humber, the

North West, London and the South. These include

drug and alcohol, clinical, children, young people

and families, health and wellbeing, employment,

training and education, criminal justice and

offender rehabilitation, gender specific and

housing and housing support services.

Humankind Impact Report 2018/19 3

Vision, missionand values.Over the last two years here atHumankind we have completedan intensive consultation exercisewith our 1,100 strong workforce,service users and stakeholders to redefine our vision, mission and values.

We have also developed our‘Charter of Values’ which showswhat we are all about, distillingthe ethos of our organisation intoa single document that reflectsour culture.


Our Charter of Valuesmeans that we know wehave been successful when:

• Our people start the daywith a sense of purposeand end the day with asense of accomplishment.

• Our service users,communities, partnersand commissioners valuetheir relationships with us.

• Our portfolio of projectsis excellent and makes adifference asdemonstrated by ouroutcomes and customersatisfaction.


Our Vision

Our vision is for people of all ages to be safe,

building ambitions for the future and reaching

towards their full potential.

Our Mission

Humankind creates services and support to

meet people’s complex health and social needs,

helping them to build healthier lives that have

meaning and value for themselves and their

families. We support local people to create

stronger, better-connected communities.

Our Values

Honest: We are open and realistic, building

trusted relationships in which we challenge,

collaborate and change.

Committed: We are passionate about being the

best that we can b e, and we do this by keeping

people at the heart of everything that we do.

Inventive: We are ambitious, drawing together

skills and resources to innovate and adapt indetermined pursuit of our mission.

“Every day when I walkthrough the door atwork I am greeted withthis slogan #for fairchances it reminds meof what Humankind is all about, what a great place it is to work and howfantast ic everyone is.#Gratitude #Thankful#lovemyjob”

Tweeted by a staff member

Our team!In 2018/19 we surveyed our staffteam across all of our services –when surveyed:


“I really love working for[Humankind]. I find thework really rewarding,seeing someone reachtheir full potential andreach their goals. Beingpart of their journey andcelebrating success withthem gives me the biggestbuzz. I am fully supportedas a member of staff andcan honestly say that wehave the capability tomake a difference.”

Team Member, Action Towards Inclusion

• 98% of our staff said that they were aware

of and could describe our mission, vision and

values (an increase of 5% on 2017/18)

• 88% were able to describe their personal

key performance indicators used by the

organisation to improve personal

performance

• Feedback received from staff about the

reasons they enjoy working for Humankind

included being part of a supportive team,

the diversity of the services we deliver,

being able to make a difference in people’s

lives, the freedom to be innovative and help

develop services, support received from the

management teams, the unique services we offer and development opportunities.

This year we launched our new ‘Reward & Recognition’ scheme for staff. The scheme has three elements to it:

• Thank you Cards allow team members to say thank

you to their colleagues – whether they have offered

support, helped them to meet a deadline or simply

brightened up their day!

• Values Champions – team members can nominate

their colleagues to become a values champion in any

of three areas – Honest, Committed & Inventive.

• Executive Thank you – is a special thank you to team

members who have gone above and beyond their

daily roles.

Values Champion nominees are invited to an event

where they are presented with certificates in recognition.

Winners receive a gift voucher and forwarded for the

organisational awards. One Team Award is awarded for

a team consistently demonstrating Humankind’s values.

“ I’m privileged to work alongside individual’s who’s care, compassion and energy is truly amazing,

empowering the people we work with to make such fantastic changes. Winning the One Team

award was absolutely fantastic and I’m so proud of the team for all they’ve achieved. Having the

opportunity to read the nominations after gave that special touch to a brilliant day.” ATI Team Manager


The Action Towards Inclusion Team thisyear won the One Team Award within ourreward and recognition scheme.


Achievements at a glance!During 2018-19, we were successfully awarded and/or mobilised:

• South Tyneside Drug and Alcohol Recovery

Service, in partnership with Spectrum CIC.

• South Tyneside Young Carers Service.

• Barnsley Complex Needs Service.

• Manchester Resettlement Floating Support

Service.

• Sheffield The Greens Abstinence-based Supported

Accommodation (existing service).

• Liaison & Diversion delivery in North Yorkshire,

Durham (including Darlington) and Cleveland, in

partnership with TEWV NHS Foundation Trust and

Spectrum CIC.

• North Yorkshire Horizons Drug and Alcohol

Recovery Service, in partnership with SpectrumCIC and Changing Lives (existing service).

• Aycliffe Secure Home Psychosocial Substance Misuse

Service.

• Manchester Redbank Service (existing service).

• Barnsley Women’s Centre.

• Horizons Young Adult Carers (existing service).

The above achievements highlight Humankind’s strong

perfor mance, community integration and innovative

business development.

During 2018-19 Humankind’s Board and Executive

Management Team agreed to merge with Blenheim CDP,

a London-based social action charity which delivers drug

and alcohol services across a number of London Boroughs.

This exciting progression, which went live in April 2019,

expanded Humankind’s range and coverage of services,

whilst retaining Blenheim CDP’s experience and ability todeliver impactful services across London and the South.


In addition we have also achieved:

• 92% retention rate of contracts that wehave retendered for with 23 out of 25contract retenders or extensions beingsuccessful.

• £7.2M tendered/contracted workawarded.

• 58% total success rate (tenders & non-contact funding).

• A further £292,000 in non-contractfunding secured.

• We are also delighted to have beenawarded Investors In People Gold Award.


For those who wish to join our team as volunteers we

are always welcoming of new applications and

provide a full induction package for successful

candidates in addition to offering a variety of

training and development opportunities.

Volunteers provide great energy and bring additional

support to our services in achieving our Mission and

Vision. They currently do this through a variety of

roles from Group Facilitator to Data Entry, Outreach

workers to Befrienders and Event Management toMeet and Greet.

During interviews we ask our volunteer applicant

what they want to get out of volunteering with us so

from day one we know how we can support them toachieve their own personal goals.

Volunteers inspire us all.Across Humankind we enjoy avolunteer presence and are inspireddaily by those who offer their time,enthusiasm and the wisdom of theirlife experience for free.


• During 2018/19 we have appointed 98 new

volunteers.

• Our volunteers have kindly given 20,356 hours of

their own time to support others – that’s 55.7

hours every single day of the year!

• 79% of our volunteer leavers left due to gaining

employment.

• 63% of those roles were with Humankind or our

partners.

• 75% of the volunteers who gained employment

did so with the same service that they

volunteered with.

“All the experience that I have gained… I can use to help more families.

I stared as a volunteer with Humankindjust over 12 months ago. This gave me theopportunity to shadow family supportworkers and gain invaluable experiencewhen working with the many differentfamilies that are out there needing someform of support.

When the opportunity arose to apply forpad work, I grabbed the bull by the horns,applied and I was lucky enough to securea temporary position.

The opportunity has now arisen to applyfor a permanent, full-time position whichmeans that all of the experience I gainedas a volunteer, I can use to help morefamilies who need support.

I am thankful to have been given theopportunity to become a volunteer in thefirst instance and to know that somebodybelieved in me and knew I could show myfull potential and help others.

In turn, I can show the same to serviceusers and show them that with a littlehelp and support the future can be abrighter and not so scary place, for that I will be forever grateful to myVolunteer Lead.”

Team Member, Salford Family Intervention Project.

Thank you to our volunteers

Over the last year Humankind has held two volunteer

events to say ‘thank you’ to our volunteers and in

recognition of their work and commitment. All

volunteers from across Humankind were invited to

attend the events, one in Leeds and one in County

Durham.

The second of the two events was held In January

2019 with volunteers being welcomed to the event

by one of Humankind’s Operations Directors who

spoke about the importance of volunteering and

the pathways into training and employment. There

were a range of activities arranged throughout the

day and a surprise performance from the GOALS

Samba Band.

“The Volunteers event was ahugely rewarding and inspiringday for me. I felt that we were all given an opportunity to shine,to get to know one another, tothink outside the box and toappreciate the dedication andcommitment that each volunteerhas brought to Humankind.”

Volunteer, North Yorkshire Horizons

“My heart filled with joy aftertoday’s event. To be aroundsuch wonderful human beingseach day is such a privilege.”

Volunteer Development Manager


To do this we create services and support to meet

people's complex health and social needs, helping

them to build healthier lives that have meaning and

value for themselves and their families. We support

local people to create stronger, better-connected

communities.

In pursuit of our vision, we deliver:

Young People and Families Services

Humankind works with people from all different stages

of their life course. We offer support to vulnerable young

people and young adults who have a range of different

needs, as well as their carers and their wider families.

Health and Wellbeing Services

One of the core aspects of Humankind's vision is forpeople to be safe, and therefore we see it as vital

that the people that use our services, their families

and their communities are healthy. Our health

services range from lifestyle or behavioural advice

through to clinical delivery, and these services are

delivered across a national footprint.

Drug and Alcohol Recovery

We deliver high quality substance misuse services

which reduce harm, support behaviour change,

promote recovery and offer comprehensive

wraparound support for adults and young people.

Criminal Justice

We deliver services to help those who are actively

offending, or who have historically offended, to

move towards a more positive lifestyle.


Humankind’s areas of work.Our vision is for people of all ages to be safe, building ambitions for thefuture and reaching towards their full potential.

Housing and Independent Living

Humankind is a Registered Provider offering housing

and property management/services. We also provide

services which support vulnerable people to source

the right accommodation for them and to develop

the skills to live independently.

Education and Employment

Humankind offers specialist education and

employment services which offers vulnerable people

the valuable opportunity to identify and address any

barriers to their employment, to advocate with

employers and to create opportunities which lead to

healthier, positive and more stable lives.



They help deliver integrated services to meet all of

a person’s needs. Humankind values the additional

skills, experience and knowledge that partners can

bring to our services and service users. Partnership

working is embedded in our service model.

Our approach to partnership working

Our services cut across criminal justice, drug and

alcohol recovery, learning and employment, housing

and support for children and families. But we couldn’t

do what we do without working in partnership.

We see everyone who helps to achieve success for our

service users as a partner. They may be the service user

themselves, their Support Worker, a parent or friend,

our commissioners or organisations we contract with.

Meeting specific needs

Our contract delivery partnerships comprise the

highest knowledge and skill of specialist delivery

areas with local knowledge and expertise.

We recognise that delivering the highest quality

services is the most important factor, for service

users and for us as a provider. Therefore, we model

each partnership around the specific needs and

aspirations of the service users, carers, families and

communities which we serve in each of our contracts.

We passionately support giving a voice to local

organisations who know their communities well

and ensuring their sustainability despite the

challenging economic/commissioning environment.

This has driven our work in engaging and supporting

smaller organisations, sharing information and

resources, and identifying how best our organisations

can work together to improve what our services

offer to our service users, their families and their

communities. This is a working practice whichHumankind proudly advocates.

Strong partnership working.To us, multi-agency partnerships are incredibly important.

The Health, Young People and Families (HYPF) Service

Delivery Unit (SDU) has a diverse and complex multi

thematic offer with specialist services within including:

Young People’s substance misuse services, Young

Carers Services, GOALS support service for adults with

learning disabilities, Family Intervention Programmes,

Challenging Youth Racism, and LGBT support and

training services.

Across HYPF services the teams use an asset based

approach, drawing upon people’s strengths, aspirations,

and their relationships within their families, friends and

communities to achieve lasting resilience and outcomes.

HYPF service development and delivery has a strong

reputation for creating and running innovative models

in response to the unique needs of local communities

and specific service user cohort groups. Our HYPF

services are delivered by a very experienced and skilful

staff delivery team who are committed to making a

difference to every person they engage with.

Children,young people andfamilies.Here at Humankind we havebeen delivering Health andWellbeing projects forchildren, young people andfamilies for many years,building a strong reputation.


In 2018/19, our ‘Children, YoungPeople and Families servicessupported 2,332 individuals.


Our Health, Young People and Families (HYPF)Service Delivery Unit (SDU) services include:

• Go Out and Live (GOALS) - a community based

day service which supports adults with learning

disabilities to participate in meaningful activities

and to live a healthy and fulfilling life.

• Lesbian, Gay, Bi-Sexual and Transgender (LGBT)

services which support young people aged 11 to 25

around their sexual orientation and/or gender

identity including emotional and practical

support, mediation and peer support.

• Darlington Young Carers service which supports

Young Carers and Young Adult Carers aged up to

25, where caring responsibilities are having a

negative effect on education and attendance,

social networks, emotional well-being and/or

mental health, family relationships and accessing

training and employment opportunities.

• Darlington Young Carers also have a dedicated

Education Worker employed to deliver the Young

Carers Charter to schools and colleges across the

town, supporting these establishments to

demonstrate their commitment to supportingYoung Carers and Young Adult Carers.

• Horizon Young Adult Carers Service supports

14-25 year olds, who have caring responsibilities.

The service supports young people who are

caring for a parent, sibling, grandparent,

another relative or friend. This could involve

cooking, housework, shopping, physical and

personal care, parenting younger siblings

and providing emotional support.

• Platform Gateshead - works with

young people up to the age of

18 providing support around

alcohol/substance use in order

to help them make informed

choices about their lifestyle.

• Challenging Youth

Racism.

Working in partnership with Teesside University and

funded via the Big Lottery Reaching Communities

initiative, this innovative programme was designed to

encourage community cohesion across multi-ethnic

communities across the North East.

This service was delivered in 2018 within secondary

schools and colleges across the North East. This included

Emotional Behavioural Difficulties schools, Pupil Referral

Units and Specialist Educational Needs schools. The

service has also delivered interventions to various

education and skills projects, such as The Prince’s Trust

and the National Citizen Service (NCS), and to youthand community groups operating in the region.

• 1,894 Young People Participated In Universal

Awareness Raising To Increase Acceptance Of

Other Cultures.

• 1,670 Young People Report Increased Acceptance

Of Other Cultures.

• 2,116 Young People Report Increased Understanding

Of The Impact Of Intolerance And Racism.


Designed to encourage community cohesion across multi-ethniccommunities within the North East Humankind’s Challenging YouthRacism service delivers anti-racism interventions to a broad rangeof young people. One of its core aims was to challenge beliefs andattitudes that can lead to hate related incidents and crimes.


2018/19 saw the awarding of a number of new contacts

for HYPF, expanding both our service footprint and the

diversity of our service offer. Our new contract

additions to the SDU include;

• South Tyneside Carers (3 years plus a 1 year extension).

• Young Persons’ Drug and Alcohol Service within

Aycliffe Secure Unit (3 years).

• Award of funding from the Newcastle fund for LGBT

(1 year).

• A further 3 year contract for Horizons young carers

(3 years).

• Criminal justice liaison and diversion services across

three police force areas (Durham, Cleveland and

North Yorkshire).

During 2017/18 the HYPF team worked pro-actively to

generate additional income through identification

and submission of a significant number of funding

applications to bring added value to our projects.

This work included:

• Platform Outreach Project- Gateshead SaferCommunities £10,000.

• GOALS- Bailey Thomas £6,000.

• GOALS- County Durham Foundation £2000.

Services within the SDU were also given donations

from a broad range of donors including Darlington

Rotary Club, The Co-op Pelton and the ABC Parent

and Toddler Group. We really appreciate all of the

local donations we receive within our services.

When surveyed:

• Our service users scored us on average an amazing

4.9 out of 5.

• 98% of our service users would recommend our

services to others.

“I believe working with this project hashelped me understand and gain furtherknowledge of different cultures and beliefsand how people have had to strugglethrough their lives and the challenges theyhave faced. It has inspired me to learnmore about other aspects of the law andhas taught me to respect everyone.”

We help people to identify and remove potential

barriers to accessing employment, creating a course of

action to support them towards the work environment.

We help participants gain qualifications and skills,

create a work record and explore the benefits that

employment can bring.

Services in this service delivery unitinclude:

• Step Forward Tees Valley.*

• Moving On Tyne & Wear.*

• Reaching Out Across Durham.*

• Action Towards Inclusion.*

• Steps 4 Success Study Programme.

• National Careers Service.

Work andskills.Our long established Work

and Skills programmes

deliver specialist support

for service users with

complex health and social

situations, including long

term unemployment, health

barriers, financial and

digital barriers, offending

histories and those with

substance misuse issues.


In 2018/19, 1697 people havebeen supported within ourWork and Skills services.

Steps 4 Success / Improving Choices:

Humankind delivers a post 16 study programme at

the Newton Aycliffe site in Sapphire House. The aim

of the Education Service is to support young people

to increase their confidence, qualifications, and work

experience. The young people work towards a range

of different qualifications including Functional Skills

in Mathematics and English.

Within the service there are two cohorts of learners:

• Steps 4 Success (Mainstream Study Programme).

• Improving Choices (High needs learners Study

Programme).

Improving Choices

Learners who need additional support undertake the

Improving Choices programme, which allows them to

work towards the same qualification, although there

is an increased focus on personal goals around

personal and social development to help them

increase their independence. Improving Choices

learners access a bespoke programme, tailored to

their individual needs. Each programme is acombination of work placement, vocational units,

and personal, social development and Functional

Skills. The Personal, Social Development element of

the programme focusses very much on learners’

personal goals to increase their independence such

as personal hygiene, health and social interaction.

These goals are negotiated with the learners and

their parents/carers and include weekly enrichment

activities such as historical visits, arts & crafts and

Cooking.

In 18/19 our High Needs Learners achieved the following:

• Overall Qualification Achievement rate 100%.

• Achievement Rate 100%.

• Pass Rate 100%.


* Building Better Opportunity services arefunded by the European Social Fund and The Na tional Lottery Community Fund.

When I heard about Humankind I wasn’t interested

and didn’t turn up at first. I was too anxious to go into

centre. However I met the tutors and they were really

caring and friendly. They spoke to me like I mattered.

They asked me questions that no one else had before,

and used my answers to set me personal goals.

Education at Humankind is different from other

places. I have worked hard to get qualifications

that will help me in life but lessons aren’t boring.

We look at things that interest me and we set goals

and targets to aim for. We have to do Maths, English

and ICT but we put it into real life situations.

I think the thing that has helped me most is the

sessions I have had that helped me work through

my problems. When I started I never went to the

doctor but I was helped to make an appointment and beat my nerves. I also realised I was worth

something and wanted help so I got an appointment

with a counsellor too.

As well as working towards qualifications, I spend time

with the other members of the Improving Choices

group. Every Wednesday we have a day in called

Do-It-Days. They are a lot of fun and give me a chance

to mix with a larger group and try things I have never

done before. We have been learning about the

importance of looking after the environment. We have

completed work on recycling and looked at how litter

picking really helps. Some of our group had not really

walked much or been in the outdoors so it was fun.

I have been through a great deal in my life and want to

help other people like me. Pastoral support showed me

there is a way through these things so I decided I want

like to be a motivational speaker. I have attended an

event with my mentor. I felt really nervous but loved it so

much I knew it was definitely something I wanted to do.


“I think my life has improved in lots ofways since I started Humankind. I feelhappier and more comfortable aroundpeople. I am now looking forward to myfuture and can see that I can changethings and have control of my own life.

This year I am going to work withChallenging Youth Racism and go intoschool and talk to young people about thechoices they are making. I can’t wait!”

Service User, Improving Choices

In the past I’ve had no confidence whatsoever. I’d

been attacked. My Dad had died. I had no self-esteem

and didn’t get out much. But I was applying for jobs

all the time, I had a flat, I paid my rent, I kept it tidy.

When I was applying for jobs, I found it difficult to get

help. I had a CV but I kept getting told I hadn’t been

successful when I applied. It affects your confidence.

At the Job Centre, I was told about Step Forward...

I signed up and did some courses including in retail

and first aid, which I passed, and my confidence

started to grow. They helped me get counselling

for my grief and I also went to confidence building

sessions at Morrison’s Trust and sports sessions.

One day I was invited to apply for a job as

Ambassador with Step Forward Tees Valley. I had

to submit a CV and have an interview and I got the

job. It’s been so successful, I have had my hours

increased from 16 to 31 hours.

I always wanted to do something with technology,

so this job’s ideal. I work on the laptop, I go to all the

group sessions and get the views and opinions from

participants and do reports. It’s a big relief not to signon anymore! I really enjoy it, I like getting involved

with the participants on a regular basis and it’s

rewarding to see people make progress.Being involved

has given me lots of different opportunities, for

example, I’m on a radio advert for Step Forward and

have been on Night Owls on TFM. All of it together

makes me much more confident with people.

Satisfaction Surveys:

• 221 Learners completed satisfaction surveys

at the end of their studies.

• 97% reported that they would recommend the

service to others.

• Learners scored the service an average of 4.4 out of 5 rating.


"Through being involved with Step ForwardTees Valley, I’ve got my first ever job!

If it wasn’t for what Step Forward TeesValley did to help me, I don’t think I wouldbe where I am today. They do an amazingjob and I recommend them to anybody withany problems such as the ones I had.”

Service User, Step Forward Tees Valley

* Building Better Opportunity services are funded by the EuropeanSocial Fund and The Na tional Lottery Community Fund.

We are a growing Registered Social Landlord (RSL)

offering quality accommodation with intensive housing

management to help tenants live independently.

The Humankind Housing team provide all of the

property and intensive housing management functions

for our properties, and we pride ourselves on the

provision of high standard accommodation. We

also work in conjunction with More Time UK Ltd.,

Humankind’s wholly owned trading subsidiary and

social enterprise.

People who are struggling with issues such as

unemployment, substance misuse, domestic violence,

mental health, physical disability, anti-social/offending

behaviour, are leaving care, or those who have poor

basic skills can find it very difficult to find a home.

Private landlords are often wary of renting to them.

Humankind Housing has stepped in with a solution

that bridges the divide.

2018/19 Impact

• 515 vulnerable people have been supported through

Humankind Housing, with 334 new tenants.

• 208 people have been supported to move intosecure, permanent housing.


Housing.At Humankind Housing, we’ve

found a solution that means we

can provide housing for people

often considered by private

and other social landlords

to be high risk.

By the end of this year Humankind Housing

has completed the refurbishment of 57 empty

properties since 2014, 17 of which were in 2018-19.

This enables us to bring empty properties back into

use as specialised social housing.

We now have 250 bed spaces made up of traditional 1,

2 and 3 bedroom houses and flats, together with large

purpose built supported schemes and hostels in 10

regional areas across the North of England.


Every day, we support 5 clientsto be housed - that’s 25 perweek or 100 per month.

Springfield Mills, Keighley

E Dobson and Co started business in a large Victorian

mill in the early 1960s, manufacturing gaskets for

industrial applications. The business has thrived and

by 2018 had outgrown the mill and found themselves

looking for larger premises.

Pete Jeffrey, Managing Director of E Dobson, knew of

Humankind through our work in the local area and

contacted us to enquire if there was something we

could do together to repurpose the mill for the

benefit of the local population.

The result is a beautiful, modern & accessible

building providing 15 units of accommodation for

people with learning disabilities. Humankind has

worked closely with Bradford Council, support

providers and tenants to ensure that the building

suits the unique needs of the population it serves –

and E Dobson & Co are satisfied in the knowledge

that their heritage continues to serve the local area.


“As a family business,we are glad our mill isbeing used to help theneeds of others and willcontinue to do so.”

Pete Jeffrey,

Managing Director of E Dobson


We work with a wide variety of clients, often with

histories including substance misuse, offending,

mental ill health and homelessness, to overcome

barriers and achieve social inclusion. We support

clients to set up and maintain their homes, maximise

their income and pay rent, reduce debts, manage the

safety and security of their accommodation, and

maintain their health and wellbeing

In 2018/19 our housing-related services supported

3,132 people.

• 2,049 were supported to develop confidence and

the ability to have greater choice or control.

• 1704 were supported to maximise their income

including navigation of the Benefits system.

• 1117 were supported to better manage their

mental health.


physical health.


overall debt.

• 553 were supported to comply with statutory

orders and/or processes relating to offending

behaviour.

• 245 were supported to participate in training /

education.

• 96 were supported to obtain employment.

Independent living services.Humankind’s Independent Living Unit (ILU) offers a range of housing-related support services, advice and guidance to help people obtainaccommodation and progress towards a sustained independent lifestylein the community.

New service - Thrive Barnsley:

In February 2019 we were excited to commence

delivery of our new ‘Thrive Barnsley’. Thrive supports

clients who face multiple disadvantages and has a

number of elements including an assessment centre,

second-stage supported accommodation and

community support.

Expansion of Manchester services:

We were also delighted to expand the range of

services we provide in Manchester. Humankind are

now the only provider of city-wide floating-support

services for adults commissioned through MCC’s

‘Housing Support Pathway’. In addition to providing

our established ‘MCR’ resettlement service for clients

with ‘complex needs’, we were contracted to provide

a new city-wide resettlement / tenancy sustainment

service for adults with lower needs.

Further expansion will occur in 2019 through

additional funding to support clients to access and

maintain private-rented sector tenancies.

In 2018/19 we were delighted tosignificantly expand our offender support services in Cumbria.

Our enhanced portfolio of services includes ‘Through

the Gate’ support for prisoners resettling from HMP

Haverigg in addition to resettlement services across

the county supporting people with finance, benefits,

debt and accommodation.


2,647 peopleexited our servicesin a planned way and weresuccessfullysupported toachieve over 95%of their desiredoutcomes.

In 2018/19, 450 people were supported inour Manchester resettlement services.


everything behind the scenes. She had arranged for me

to stay in a B&B for three nights and had also got me an

assessment for supported housing. She told me she

would work with me in the community and that she

would help me get everything in place.

My worker met me in the community – I had been

offered the supported accommodation that she had

arranged but confided in her that I didn’t want to

accept it as I wouldn’t be able to bring my dog with me.

She was more than understanding and quickly got on

the phone to every private landlord she knew. By that

evening she called me and told me I had been offered a

flat – I was over the moon!

My worker arranged for the deposit to be paid and

helped me work out with the job centre that my rent

would go direct to my landlord.

She supported me in accessing a “ways to welfare”

grant for furniture and white goods and took me round

to pick and collect them all to make sure I felt safe and

at home in my new flat.

“In recent weeks two of my clients have been seen and

supported by Humankind in HMP Haverigg. Both were

released from custody last week and have both been

housed already! Humankind arranged housing

appointments for the day of release and met with both

the day after release to provide further assistance

with job centre claims etc. Humankind also arranged 3

nights B and B for both clients. I feel we often focus on

the negatives in our line with work, so felt it important

to highlight the excellent work Humankind does.

Feedback received from an Offender Manager in Cumbria

Stan received Through The Gate Service inprison and Community Resettlementsupport on his release:

“I met my Humankind worker at pre-release in jail. For

a while I..[was] worried about release as I had nowhere

to stay. Two weeks before my release date my workercame to me and told me she had been arranging

Without Humankind I would be walking thestreets homeless and I would just like to saythat I am so pleased you were there.”

I cannot fully express how muchHumankind has done with these clientsand the speediness of getting themhoused is just astonishing.”

Floating Support Services inMiddlesborough and County Durham:

Our floating-support services continue to support

large numbers of clients to maintain independent

living.

Our Middlesbrough service was subject to an

on-site commissioner inspection in 2018. The

external inspectors were incredibly positive about

the quality of services. The service achieved

an overall score of 97%, with inspectors finding

100% compliance for safeguarding, complaints,

security and health and safety. Further, the

services were found to be over 97% compliant

with good practice in relation to needs / riskassessment and support planning.

Paul was supported by our Middlesbrough‘Support For All’ service:

“I was sleeping on different settees after I split up

with my ex-partner. I couldn’t spend time with my

kids and it was doing my head in and getting me

down. I can’t read or write so I didn’t have a clue

what to do or where to go for help.”

After Paul was supported to find his own place to live

and navigate the Benefits system.

“I love my new place and the best thing is my kids

come over and I can spend as much time with them

as I want now. I am so happy and I am learning to do

things for myself like topping up my ‘leccy’ key.

I also live near my Mam which is

what I wanted because she helps

me manage my money and

reads my post for me…”


In 2018/19, our Middlesbrough‘Support for all’ servicesupported 468 clients, withour Co. Durham service foryoung people supporting 358 people.

“You’ve beenabsolutelybrilliant.”


West Yorkshire – Finding Independence (WY-FI)

Aims to improve the lives of those with multiple

needs, who are often our most disengaged and

disconnected from services, by ensuring that they

receive joined up and person centred care that works

for them.

Working across Calderdale, Leeds, Bradford, Kirklees

and Wakefield, the service is a partnership of seven

specialist organisations led by ourselves, initially

funded by the Big Lottery Fund.

We firmly believe that by working together the WY-FI

Project will strengthen support to those with multiple

and complex needs to ensure their effective

engagement in services to enable them achieve their

personal goals and aspirations.

The service supports people who are not engaging

effectively with services and who are experiencing

needs in at least three for the following areas:

Homelessness, Addiction (Drug or Alcohol),

Re-offending Behaviour, Mental Ill-Health.

Since the start of the project:

• WY-FI has worked with 819 beneficiaries.

• 423 people have taken up volunteering,

employability or training activities.

• 71 WY-FI beneficiaries have taken up placement

opportunities.

• 109 people have completed an accredited

qualification in Peer Mentoring.

• 84 Peer Mentors have secured placements with the

WY-FI Navigator / Specialist Teams.

• 26 Peer Mentors have gone on to secure employment

opportunities.

.

With the ultimate goal of supporting people to achieve

and sustain recovery, we support adults and young people

to make healthy choices about alcohol and drugs, working

to reduce risk-taking behaviours through dedicated

prevention, early intervention and tailored programmes.

Young Person’s (YP) Services

• Education, training and advice to parents/carers,

schools and YP services.

• Awareness training for staff in schools, children’s

centres and other YP services.

• Tailored interventions for young people.

Prevention and Early Intervention:

• Advice, information and brief interventions.

• Reducing barriers to accessing support and treatment.

• Awareness training for local communities.

Drug and alcohol services.Here at Humankind we areproud to be an establishedprovider of recovery based drugand alcohol services for adultsand young people. We useflexible, wraparound service tofocus on our service user’sneeds, supporting them toreduce or end their substanceuse and to rebuild their lives.


Every month 300 people successfullycomplete treatment from our servicesdrug or alcohol free.

Recovery Support

• Services to facilitate and enable people to

successfully complete their recovery journey.

• Fast Track Recovery options – enabling

people to complete their recovery journeys in

12 – 16 weeks.

• Active Recovery options – enabling people

to complete their recovery journeys between

16 weeks and 4 years.

• Clinical interventions including prescribing

and detoxification.

• Hospital In-reach teams to identify and support

people whose alcohol and/or drug use is

contributing to serious health problems.

• Dedicated specialist teams to provide support

for mental health and substance use.

• Specialised midwives to provide support for

pregnant women who use alcohol and/or drugs.

• Housing support into dedicated Recovery Housing.

• Detoxification Housing options and pathways

for rough sleepers.

• Harm Reduction & Needle Exchange services.

Sustained Recovery

• Enabling people to sustain recovery and make

positive progress with their lives with support

from our dedicated Recovery teams and

individual Recovery Support Plan

• Building a sustainable and welcoming recovery

community through the Building Recovery in

Communities (BRiC) initiatives

• Recovery Academies (5Ways in Leeds), enabling

those in recovery to develop positive life skills

including health, housing, communication and

employment

• Peer Mentoring and Volunteering opportunities

to gain confidence and skills to return to the

workplace.


North Yorkshire Horizons is provided on behalf of North

Yorkshire County Council by Humankind, Spectrum and

CGL. Working to reduce the harm caused by drug and

alcohol use to both individuals and communities this

service has 5 locations across this large rural area.

• Humankind was successful in retaining the North

Yorkshire Horizons contract this year when this was

re-commissioned.

• This year the service has further developed the

Mil-Smart (Military Smart) programme which is being

delivered in partnership with UK Smart Recovery

in Catterick. This is the first programme of its kind in

the UK.

• This Year the service has expanded its community

based delivery with new venues in Thirsk, Ripon and

Knaresborough.

Barnsley Recovery Steps, commissioned by Barnsley

Metropolitan Borough Council, provides recoveryservices to both adults and young people.

• In partnership with BHNFT, the service delivers

Hepatitis Treatment Clinics on site. In 2018/19 643

dual clinic appointments were delivered on site for

Hep C treatment combined with substance misuse

clinical interventions. 90% of service users

diagnosed with Hep C have accessed and

commenced treatment through these clinics.

By year end 67% of those had completed the full

course of treatment.

• Fibroscan is now used on site which means that

service users can have a simple and pain-free test to

assess inflammation of their liver, and the best course

of treatment for that individual.

Calderdale Recovery Steps, commissioned by

Calderdale Council is a partnership of Humankind and

The Basement, providing recovery services across

Calderdale with hubs in Halifax and Todmorden.

• Branching Out and Positive Futures continue to work

hard to engage with the Young People of Calderdale.Positive Futures has offered an exciting summer

Current services.


programme with a mixture of fun and relaxation

sessions such as girls boxing and skateboarding

lessons against a background of educational sessions

for Young People around gang culture and knife crime.

• Branching Out has continued its work with the

service user group – Young Voices – and the group

has proposed some artwork to be used in the posters

for the Healthy Futures Calderdale Drop In sessions.

• The service currently has a trainee psychotherapist

working within the team from the University of

Lancaster. This Psychotherapy and counselling

service provides the opportunity for our service

users to access short, medium and long term

psychotherapy free of charge, invaluable in

supporting our service users into Recovery.

Forward Leeds, commissioned by Leeds City Council

and the NHS Leeds Clinical Commissioning Group, is

Humankind’s biggest multi-agency project to tackle

drug and alcohol problems.

• Forward Leeds secured a 3 year contract

extension – a year early.

• The service achieved a ‘Good’ rating by CQC – with an ‘Outstanding’ for being Well Led.

• This year the service has been awarded additional

funding for two new posts – a Community Safety

worker who will work in conjunction with Leeds City

Council to engage service users who may be using

substances in known drug related waste hotspots

and a Naloxone worker who will work with services

across the city to distribute Naloxone to at risk

individuals.

Sunderland Wear Recovery is an integrated drug and

alcohol treatment and Harm Reduction service for

adults delivered by Northumberland, Tyne & Wear

NHS Foundation Trust, Humankind and Changing

Lives, commissioned by Sunderland City Council.

• The service has implemented a 6 week programme

for service users leaving prison who are prescribed

an opiate substitute. Support commences upon

their day of release focusing on their substance

use, health, and housing and employment

opportunities.

• This year the Caring Changes service has gone

from strength to strength supporting 94 adult

family members or carers who are affected by a

loved one’s substance misuse.



County Durham Recovery Service, commissioned by

Durham County Council, offers both adult and young

people’s services.

• Working with the Hep C Trust and the Freeman

Hospital in Newcastle the service has developed a

pathways into Hep C treatment for those affected

allowing them to be screened, given immediate

results and referred into treatment.

• The service supported the development of NICE and

the department of education’s guidance in relation

to PSHE substance misuse sessions within schools.

• The service was integral in supporting Durham

University to win an award for its approach to

students binge drinking developing ‘Have a Word’

for students.

South Tyneside Adult Recovery Service, commissioned

by South Tyneside Council, is a new contract to

Humankind which commenced in April 18.

• The service received a grant from the CCG to

develop a mobile Needle Exchange Unit, based in

South Shields. Over the coming year the service

hopes to expand this service to offer mobile BBV

clinics working alongside the Hep C Trust.

• The service has rolled out a training package

to volunteers in order to trial a volunteer led

‘Supporting Voices’ phone line. This is due to go

live in 2019/20.

• The first South Tyneside peer-sustaining SMART

Recovery in the community has been developed

supporting sustained recovery.

This year we welcomed ‘Blenheim’ into the Humankind

family further expanding our range of services across

a number of London Boroughs, including Haringey,

Lewisham and Islington.

• Better Lives Family service in Islington intensively

supported 187 families that were affected by the

drug or alcohol use of a close friend or family member.

The service helps families, partners or friends to

regain control over their lives and focus on the

hidden harm that substance use can have on children.

• We supported 97 clients through an alcohol

Community Detox in Haringey and Lewisham.

• Humankind is one of the seven charities involved in

organising the Recovery Street Film Festival and we

are delighted that this year’s winner, The Beast

Inside Me, was made by a volunteer in Lewisham.


In 2018/19, 19,466 people have been supported throughour recovery services.

3,670 Adults exited our services in a positive, plannedway having achieved abstinence or reduced theirsubstance use to safer limits.

In 2018/19:

• 1196 people reported animprovement in Coping Skills.

• 1047 people reported animprovement in Physical Health.

• 1204 people reported animprovement in Mental Health.

• 848 people reported improvedFamily Relationships.

• 374 people reported securing full or part time employment.

This year a number ofour services and 1 of ourpartners have beeninspected by CQC. Wereceived overall ‘Good’ratings in 5 out of 6 with 1 ‘Outstanding’ (Spectrum as part of North Yorkshire Horizons).

Within our Safer injecting and Harm Reduction

services we offer needle exchange, harm reduction

advice, injecting health nurses and access to blood

borne virus screening, breakfast clubs, and crisis

interventions in pharmacies, gyms and mobile

services and referrals into treatment.

We went to Maastricht to present at the international

NPS conference due to our unique development of

a SPICE detox- thought to be amongst the first in the

world.

Forward Leeds go to Maastricht

This year our Forward Leeds service has offered aground breaking approach to the growing national

problem of Synthetic Cannabinoid Receptor

Agonists, known on the UK streets as ‘Spice’.

Forward Leeds workers and those accessing their

services raised the need for new ways of helping

those using the drug that address the service users’

complex needs, especially of those rough sleeping.

The group evolved a flexible and rapid response

treatment pathway, using available service

resources and psycho-social treatment interventions,

to offer a reduction and detoxification programme.

This new treatment can avoid the need for admission

to inpatient beds or a residential detox.

In April 19, the Clinical and Operations Directors of

Harm reduction services.


Here at Humankind our Harm Reduction services are made up froma range of nationally recognised interventions focused aroundreducing the risks and negative consequences of injecting illicitdrugs and prescriptions through unsafe practices.


To date, 573 Naloxone kits havebeen issued in Leeds, SouthTyneside, North Yorkshire,Calderdale and Barnsley alone– with 34 kits being used andreplaced – that’s 34 lives saved.

Forward Leeds, along with Humankinds Medical

Director and two members of the team with Lived

experience were invited to present this work

at the Sixth International Conference on Novel

Psychoactive Substances (NPS) which was held at

the University of Maastricht in the Netherlands.

The conference, which had delegates from all

over the world, aimed to share knowledge and

strengthen collaboration on NPS among multi-

disciplinary professionals.

The conference is jointly organised by the United

Nations Office on Drugs and Crime (UNODC), the

European Monitoring Centre for Drugs and Drug

Addiction (EMCDDA), the World Anti-Doping

Agency (WADA), University of Hertfordshire,

University of Maastricht.

“We have listened to those who use ourservices and those who work most closelywith them in the community. They wanteffective help and we have developed thisnew way to support their needs.

“The innovative approach we are taking isalready supporting those wishing to stoptheir ‘Spice’ use. There is growing evidenceto suggest we are having a positive effect.”

Forward Leeds Clinical Director

We believe in providing holistic support which

addresses service users’ individual and often complex,

multi-disciplinary requirements. We want to enable

service users to overcome multiple issues, reduce or

end their offending, and to stay in a job.

We tried and tested working relationships with prisons,

Community Rehabilitation Companies and the Police.

We deliver an end-to-end provision, from prison to

the community, which routinely challenges offending

behaviour and supports individuals to make important

behavioural changes, aligned to the offender

management model.

Specialist services for offenders include:

• Housing and resettlement support.

• Prison link services including prison peer education

programmes and substance misuse services.

• Specialist young offender programmes.

• Gender specific services.

• Intensive supervision and surveillance programmes.

• Initiates to reduce anti-social behaviour.

Criminaljusticeservices.


Here at Humankind we deliver arange of innovative criminaljustice services managing andsupporting offenders to improvetheir opportunities, in line withthe government TransformingRehabilitation programme.


Leeds DIP/IOM service

Our Leeds Integrated Offender Management

Service works with other Offender Management

agencies to provide support to recognised

problematic offenders, Priority Prolific Offenders or

those deemed to be at risk of offending. We work

with individuals and their families to enable them to:

• Reduce or end their offending.

• Access and maintain accommodation.

• Raise awareness of rights and responsibilities and

increase their independence.

• Strengthen family relationships and encourage

good parenting.

• Increase community integration.

This year we worked with 556 people who

exited the service:

• 421 people were maintaining independent

living or progressing towards independent

living at case closure.

• 329 people reported improvements in their

physical and/or mental health and were

taking positive steps to address their

substance use.

• 345 reported reducing offending and harm

to others.

• 35 secured employment, voluntary work

and/or training.

85% of our service users didnot return to prison while beingsupported and case managedby Humankind

“Humankind have helped me more than I could write about. Their kind, open mindedand honest. They have never let me down. I cannot remember any other service that’s helped me as much as them. Without a doubt I would have been using andcommitting crime by now with all the upsand downs and difficulties that I’ve faced.”

Leeds DIP/IOM Service User

Clinicalservices.Our multi-disciplinary ClinicalDepartment adds value to allHumankind services by offeringexpert advice and support anddeveloping new initiatives toimprove quality and ensurestatutory and regulatoryguidelines are met.

We are passionate about addressing health inequalities

and we believe in being fair and respectful to all and in

applying rigorous quality standards.

We continue to deliver community substance misuse medical

and nursing services to a range of rural and city populations

across England, including comprehensive healthcare

assessment and support, opiate substitute prescribing,

alcohol treatment (alcohol reduction programmes,

medically assisted alcohol withdrawal and relapse

prevention prescribing) and non-opiate treatment packages

including novel psychoactive substance detoxification.

The strength and breadth of our clinical leadership can

be seen in our team who include addiction Psychiatrists;

GPs with Special interest in Substance use; Independent

Nurse and Pharmacist prescribers, led by our Medical Director.

We have this year appointed Nurse Leads in a number of our

services including an organisational Infection Control Lead.

Our teams continue to have protected continuous professional

development time, in addition to a supportive internal

supervision and appraisal system.

This year we have been working on a number of innovative projects including:

• Working with our London and South alcohol services to offer an Enhanced Community Detox service.



• Supporting our Barnsley service to deliver

Hepatitis Treatment Clinics and Fibroscan

assessments on site.

• Humankind organised a forum to discuss a new

long acting buprenorphine. Invited commissioners;

pharmacists and partners had an afternoon of

exciting presentations and discussions around use

and implementation. A local commissioner stated:

• GP training events for those in shared care across

South and West Yorkshire.

• We have created new clinical interventions with

a regime of medications to be used to support

withdrawal and detoxification from "spice" -

which was presented at the 6th international NPS

conference in the Netherlands - please see harm

reduction section.

• NHS England and Gilead Pharmaceutical

Company have awarded Humankind £50,000 to

assist us in working towards the NHSE target of

eliminating Hepatitis C by 2025. A comprehensive

plan, including workforce allocation and outcome

monitoring, is being developed.

• This year saw a change of the Responsible officer

of the organisation with Dr Vaziri taking on this

important role, which supports Doctors ensuring

safe and effective delivery for our service users.

“It was a very interesting afternoon withcolleagues in Leeds discussing the arrivalof the new long acting buprenorphine andits potential role in clinical interventionsfor opiate users. The event organised by Humankind’s lead clinician Dr RoyaVaziri, provided a refreshing approach to engaging with pharmaceuticalcompanies. We were given theopportunity to explore in smaller multi -disciplinary groups and the discussionsfelt very transparent, the audience beingable to ask questions of the companydirectly and spontaneously.”

As a not-for-profit social enterprise, over the last year

More Time has had community-orientated key objectives

and developed initiatives which have created employment,

job placements, apprenticeships and volunteer

pathways for Humankind service users and others.

Working across the North of England, More Time has

provided a wide range of opportunities for staff and

volunteers to develop the required skills, undertake real

work experience placements and achieve valuable

qualifications. More Time has provided volunteer and

training programmes across its services for a range of

people requiring extra support to move closer towards

the labour market.

More Time UK Ltd. services are committed to providing

cleaning and maintenance services to a number of

Humankind projects and other customers includingdomestic cleaning customers.

Our service includes:

• Ensuring Humankind sites are cleaned to a high

standard including clinical areas.

• A range of commercial and domestic cleaning

services.

• Repairs maintenance and refurbishments works to

properties in conjunction with Humankind Housing.

In addition to More Time...

Plug In Hull is a Big Lottery funded project to work with

people in Hull to combat social exclusion. The service

provides a timetable of activities such as arts and

crafts and peer led mutual aid, as well as a social

enterprise café. The core outcomes for the service are

to support people to feel safe, build resilience and

promote inclusion.

Social enterprise.Our business, More Time UK Ltd. isa wholly owned trading subsidiaryof Humankind.


Recent examples of how some of thismoney has been spent include:

• Course fees for a service user to support them to

gain key skills to return to work.

• The purchase of clothes for a service user to

attend a close family member’s funeral.

• Funding for a service user to undergo specialist

eye tests.


Serviceuser fund.At Humankind we have a ‘serviceuser fund’ which is a pot of moniesraised by service user and teammembers in fundraising activities.

In 2018/19the serviceuser fundhas beenable to help23 serviceusers byallocated£3,003

Lookingahead.We are looking forward to building on or 2018/19 achievements with some excitingprojects during 2019/20, including:


• Continuing to work towards#Humankind2020 - our commitment to support 2,020 people into employment,training and volunteering by the end of theyear 2020.

• Mobilising our campaigning strategy andinfluencing key stakeholders on issues whichaffect our service users and staff.

• Developing and integrating our digital offer,including apps and face to face digitalinterventions.

• Capturing and implementing our learning from our service integration pilots, utilising the expertise from acrossHumankind to provide more comprehensivesupport to those that access our services.

• Continuing to work towards ‘Recognition,Remuneration and Reward’ project by March 2020.

• Developing our clinical services throughappointing a Director of Nursing and a Director of Pharmacy.


Contact us.

Visit us or learn more about us at:

www.Humankindcharity.org.uk

Talk to us on:

01325 731160

Or say hello at:

https://twitter.com/Humankind_UK

https://www.facebook.com/Humankindcharity/

We would love to hear from you!

impact report 2018/19

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