如何透過社群聆聽預防及發掘品牌危機,防患於未然 -...
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![Page 1: 如何透過社群聆聽預防及發掘品牌危機,防患於未然 - 將社群負評轉為品牌助力](https://reader034.vdocuments.site/reader034/viewer/2022042520/5870edf51a28abcf288b76c9/html5/thumbnails/1.jpg)
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![Page 2: 如何透過社群聆聽預防及發掘品牌危機,防患於未然 - 將社群負評轉為品牌助力](https://reader034.vdocuments.site/reader034/viewer/2022042520/5870edf51a28abcf288b76c9/html5/thumbnails/2.jpg)
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![Page 3: 如何透過社群聆聽預防及發掘品牌危機,防患於未然 - 將社群負評轉為品牌助力](https://reader034.vdocuments.site/reader034/viewer/2022042520/5870edf51a28abcf288b76c9/html5/thumbnails/3.jpg)
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![Page 4: 如何透過社群聆聽預防及發掘品牌危機,防患於未然 - 將社群負評轉為品牌助力](https://reader034.vdocuments.site/reader034/viewer/2022042520/5870edf51a28abcf288b76c9/html5/thumbnails/4.jpg)
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媒體社群化
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甲骨文社群媒體雲端方案Oracle Social Relationship Management
Social Engage Social Listen & Analyze Social Publish
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市場行銷
業務銷售 客戶服務
潛在商機提高營收
贏得新客戶 客戶忠誠度
客戶挽留,重複購買
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Social Engage
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Engage回覆與互動
Auto-Label自動標籤
Auto-Assign自動發派
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在在Amazon買到一隻貓
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非常感謝您的回覆,因為跟送貨單上的商品不同,我想恐怕是開封時混進去的,他好像很喜歡這裡的樣子。
如果是開封後才跑進去的話,本網站就不提供換貨服務了,請讓牠與客人永遠過著幸福快樂的生活吧(*'-^*)
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Social Listen & Analyze
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Global Conversation
網路上的對話
Data Capture,Filter
資料撈取與篩選
Analyze
分析與解讀
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電池 筆電 主機板
電池 筆電 主機板
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Indicator
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Listen toEngage
Global Conversation網路上的對話
Data Capture,Filter資料撈取與篩選 Analyze
Engage回覆與互動
Auto-Label自動標籤
Auto-Assign自動發派
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Social Publish
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Publish
內容發佈Global Conversation
網路上的對話
Data Capture,Filter
資料撈取與篩選
Analyze
分析與解讀
Engage
互動
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一般消費者
員工、契約員工
員工、社群媒體團隊
團隊使用守則
員工使用守則
溝通守則
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前言適用範疇
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