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The Top Emerging Technologies to Watch in 2019 and Beyond

Dane Anderson, VP and Research Director, Asia Pacific

November 7, 2018

We work with business and

technology leaders to develop

customer-obsessed strategies

that drive growth.

3© 2018 FORRESTER. REPRODUCTION PROHIBITED.


Three Critical CaveatsCaveat (noun): a warning or proviso of specific stipulations,

conditions, or limitations.


Caveat #1: The Age of the Customer is King

A 20-year business cycle in which the most successful

enterprises will reinvent themselves to systematically

understand and serve increasingly powerful customers.


Caveat #2: Technology Intersections and Chains Unleash the Breakthroughs


Caveat #3: Tech Investments Must Be Managed as a Portfolio

Source: Not All Innovations Are Created Equal, Forrester Report, July 18, 2018


Three Critical Caveats

#1. The Age of the Customer is King

#2. Technology Intersections & Chains Unleash Breakthroughs

#3. Tech Investments Must Be Managed as a Portfolio


39%

30%

28%

25%

34%

33%

32%

28%

28%

34%

26%

25%

21%

2016 2017* 2018†

Improve our understanding of customers

Invest in emerging technologies

Formally add company goals related to innovation

“What are the key actions your firm is taking to achieve

your objective of improving your ability to innovate?”

Improve collaboration with partners

Formalize innovation processes

Firms expect new technology to drive innovation

34% 31%

Note: Not all survey responses are shown.

Base: 2,165 business and technology decision makers and influencers whose priority is to improve their ability to innovate, *1,892 business and technology decision

makers and influencers whose priority is to improve ability to innovate, and †1,946 enterprise purchase influencers (past 12 months/next 12 months) who indicate that

improving their ability to innovate is a priority for their company; Source: Forrester Analytics Global Business Technographics® Priorities And Journey Survey, 2016,

2017, and 2018


Forrester’s 12 emerging technologies to watch

Source: The Top Emerging Technologies To Watch 2018 Forrester report

Highly connected

Narrowly connected

https://www.forrester.com/report/The+Top+Emerging+Technologies+To+Watch+2018/-/E-RES142933



Forrester Emerging Tech Dashboard Example:

Computer Vision



Bong KoCountry Manager, Forrester Korea

[email protected]

mailto:[email protected]


Artificial Intelligence (AI)

Solutions that can sense, think, and act on information in an automated, intelligent way

Highly connected

Narrowly connected




The tools and technology to analyze images and video in

order to understand and interpret the objects and object

features within the images and video


Computer Vision Brandon PurcellKjell Carlsson, Ph.D.

Phase II: Commercialization (2015-2022)



A rapidly evolving machine learning technique used to build,

train, and test neural networks that probabilistically predict

outcomes and help identify patterns in unstructured data


Deep Learning Brandon PurcellMike Gualtieri




Rules, templates, and machine-learning-based technologies

that turn data (structured, unstructured, and semi-structured)

into grammatically correct narratives, explanations, summaries,

and/or conversational content, indistinguishable from human-

authored content


Natural Language Generation Brandon PurcellBoris Evelson




Highly connected

Narrowly connected


Digital Ecosystem Technologies

Help firms connect and do business with partners



A combination of network components interweaving layers

of network hardware, software, and services to interconnect

users, data, and applications throughout the entire business


Business Networking Fabrics Andre Kindness




A software architecture that supports collaborative

processes around trusted data and that is shared and

distributed across organizational (and potentially national)

boundaries


Distributed Ledger Technology Martha Bennett




Uber Killer?



Highly connected

Narrowly connected

New Compute Paradigm Technologies

Establish new ways of processing data and running applications



A family of technologies that distribute application data and

services where they can best optimize CX and outcomes in

a growing set of connected assets


Edge Computing


Brian Hopkins James Staten



A cloud-native approach to development that abstracts

developers from underlying cloud infrastructure


Serverless Computing

Phase III: Growth (2018-2030)

Jeffrey Hammond



A class of emerging hardware and software that exploits

subatomic phenomenon to solve computationally difficult

problems


Quantum Computing Brian Hopkins

Phase I: Research/Experimentation (1980-2020)



IBM Warns of Instant Breaking of Encryption by Quantum Computers

Welcome to the future

transparency of today

as quantum computers

reveal all currently

encrypted secrets – a

viable scenario in just a

few years

“

”

ZDnet – May 18, 2018


Highly connected

Narrowly connected


Physical/Digital Technologies

Help firms bridge the gap between what is happening in the physical and digital worlds



A virtual overlay of contextual digital information onto the real

world or an occluded-view, immersive digital experience

made to feel realistic by the addition of body cues


AR/VR/MR J.P. Gownder




A model that uses physical and digital data to represent a

single thing’s state and performance in the field with the intent

of driving business value for product owners and operators


Digital Twin Jeffrey HammondNate Fleming




The exploitation of quantum mechanical and special properties

of matter at dimensions of 1 to 100 nanometers that enable

new technologies and innovations in scientific fields


Nanotechnology Frank E. Gillett

Phase I: Research/Experimentation (2000-2025)



An industrial process that creates digitally designed physical

products and fabricates them with 3D-printing machines.

Products include tooling, castings, and end user material

parts.


Additive Manufacturing Carl Doty




US Navy and Lockheed Martin Are Building AI-Driven 3D Printing Robots

Think about how a

maintainer can print a

replacement part at

sea, or a mechanic can

print a replacement

part for a truck deep in

the desert.

“

”


Take Home Points

› Developing a capability to continuously understand and assemble

emerging technologies is more important than ever.

› The first step is always understanding how emerging technology

will deliver value to customers or citizens.

› Leadership requires investing in a portfolio of emerging

technologies with different risk and payback periods.

› The intersections and “chains” of multiple technologies deliver the

greatest breakthroughs.

© 2018 forrester. reproduction prohibited. · © 2018 forrester. reproduction prohibited. 9 39%...

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