© 2015 ibm corporation ibm systems middleware netcool operations insight 1.4 beta getting started...
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© 2015 IBM Corporation
IBM Systems Middleware
Netcool Operations Insight 1.4 Beta
Getting started
Service Management Portfolio Management Team
Last Updated: 30th October 2015
© 2015 IBM Corporation2
Netcool Operations Insight 1.4 – Network Management Beta
Dear customer,
Thank you for your participation in the Netcool Operations Insight 1.4 beta program. This solution brief gives an overview of the beta program and will enable you to get started. Feedback from our client base is very important for the Netcool Operations Insight 1.4 release, so your involvement in this program is greatly appreciated.
Netcool offering management
© 2015 IBM Corporation3IBM Confidential
Please noteIBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any
future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
© 2015 IBM Corporation4
Netcool Operations Insight 1.4 – Network Management BetaAt a glance
Network Health Dashboard (entitled with NOI)
• Real time visibility of the overall health of the network• Integrated event, topology, performance and configuration data sources• Immediate visibility of worst performing devices• Per user defined areas of the network (network views)
Historical poll data capability greatly improved• Re-architected for improved throughput and storage time• Raw and summarized data quickly visualized from Dashboard, right click context menu,
and Cognos reports• Summarized data maintained for last day/week/month/year in local database
GUI consolidated to single DASH portalImproved performance and administration with no applets or other plugins
Common deployment experience using IBM Installation Manager• Supports console mode for seasoned deployers,
Web UI and native GUI for a rich GUI experience• Immediate feedback on errors, with information for deployer to remediate.• Includes an easily understood, low risk, migration process.• Simplified and automated integration with Configuration Management
Platform supportAIX 6.1, 7.1Linux RHEL 6, 7 Linux SLES 11DatabaseDB2 10.1 ESE 10.5 WSE/ESE Oracle 11g & 12 Enterprise EditionCisco Wifi Access Point support
Discovery modeling for layer 2/3, SSID, 802.11 spec, channels, dependencies on DHCP
Beta will only include: Linux RHEL & SLES DB2 10.5
© 2015 IBM Corporation5IBM Confidential
Netcool Operations Insight 1.4 – Network Management BetaFrequently Asked Questions
The following Frequently Asked Questions section is designed to answer your key questions concerning this beta.
1. What are the new focus areas in Netcool Operations Insight that are being evaluated in this beta?
The focus for this beta are the Netcool Operations Insight – Network Management capabilities. Specifically:
1. The new Network Health Dashboard.
2. DASH enablement and Java/applet removal for all network management topology views.
3. Common Netcool Operations Insight deployment capability for Network Management.
4. Improved integration between Tivoli Network Manager and Netcool Configuration Manager.
5. Network Management Cisco WiFi capability.
These are discussed at length in this document.
2. What are the beta license terms?
This beta will include a temporary beta license for Netcool Operations Insight 1.4. This entitles participants to deploy and utilize Netcool Operations Insight capability in a non-production environment.
3. What is the timescale for the beta?
4th November 2015 – 29th January, 2016.
4. Where can I download the beta kit?
The NOI 1.4 kit beta kit will be made available from the Netcool Operations Insight Open Beta site here
5. Do I need IBM services or business partners to deploy and configure this beta?
Ideally yes, but customers with the right Netcool solutions skillset can also deploy the Network Management capability in NOI 1.4.
6. Where can I provide beta feedback?
The Open Beta site for Netcool Operations Insight will include a 1.4 beta forum.
© 2015 IBM Corporation6IBM Confidential
Netcool Operations Insight 1.4 – Network Management BetaFrequently Asked Questions
7. What server hardware/OS options do I have?
The GA plans for Network Management are: X86: RHEL 6 and 7, SUSE Linux 11. Power: Aix 6, 7. However, for this beta, only RHEL and SUSE Linux on X86 are supported. See page 26 for more details.
8. What are the embedded software dependency details to run the NOI – Network Management beta
See page 26.
9. Can you provide system resource guidance for the Netcool Operations Insight 1.4 beta?
See sizing guidance on page 26.
10.What documentation will be provided with this beta?
Development will provide a readme file to provide all of the deployment guidance required for the beta. Also, a beta pre-release of the Netcool Operations Insight - Network Management documentation will be made available to beta participants.
11. What are the Netcool Network Management development aspirations for this beta?
Development would ideally like to have beta participants perform the following:
1. Deploy all parts of Netcool Operations Insight – Network Management and provide feedback on user experience (Network Management deployment evaluation is an important part of the beta).
2. Configure the Network Health Dashboard for a variety of different network views.
3. Evaluate event, network availability and network configuration widgets as presented on the Network Health Dashboard and their usefulness for network operations.
4. Evaluate the Network Health Dashboard user experience with Network Operations Center support personnel (levels 1-3).
5. Evaluate the network outage workflow using the Network Health Dashboard and its impact on the mean-time-to-repair metrics.
6. Evaluate the general experience of using network topology views.
© 2015 IBM Corporation
IBM Systems Middleware
Netcool Operations Insight 1.4 Beta Network Management for greater Operations Insight
© 2015 IBM Corporation8
Operations offering context, support and adjacency for ITSM
Digital Experience
Smarter Process
Application Platform
StakeholderDashboards
• IT Operations• Development• Line of Business
Integration
IT Service Management
Build Run Manage Optimize InnovateCapability
SolutionArea
PortfolioOffering
Areas OperationsProvide end-to-end insight
for smarter business decisions
Automation
More agility, with lower cost and risk
Ensure right availability of your critical business
solutions
Performance
AnalyticsProactive outage avoidance and faster problem resolution
© 2015 IBM Corporation9
Operations Management from IBM enables acceleration of the Operations Management lifecycle
Analytics• Data-driven actionable
insight from high volume operations data
• Identify Frequent Events• Recognize Patterns• Recommend Grouping and
Suppression
Goal: Simplify Operations
&Reduce Cost of
Operations
Automation• Streamline Operations• Eliminate manual steps
by automating actions• Automate rote
processes• Take Immediate action
Built in Expertise• Decades of IBM experience
across thousands of customers
• 90% reduction in actionable events out of the box
Consolidated Management• Off the shelf integrations for rapid
deployment• Correlate, enrich and consolidate
events into a single view• Scale from the smallest to largest
environments
• Improved visibility with Network Health Dashboard
• Network discovery, visualization, monitoring and event correlation/root-cause analysis drives down mean-time to repair
• Automated network configuration to eliminate errors
• Network compliance management to ensure standardization
© 2015 IBM Corporation10
Netcool Operations InsightDelivering broad, integrated Operations Management capabilities for IT Service Management
• Unparalleled alert integration• Embedded and tightly integrated Analytics• Flexible composable dashboards
IBM Netcool Operations Insight
Operations Management
The power of OMNIbus combined with the Transformative capabilities
of Analytics
Network Management
Delivers end-to-end visibility across your network infrastructure
Service CompositionDynamic Service Management
2H 2015
IBM Agile Operations (Q4 2015)
Cloud-based ServicesBeta in progress
Network Performance Management
Real time update of network performance
2H 2015
© 2015 IBM Corporation
IBM Systems Middleware
Netcool Operations Insight 1.4 Beta Network Management
Detailed overview
© 2015 IBM Corporation12
IBM Netcool Operations Insight
The Heart of a Modern Analytics Driven Operations Center
• Powered by the Proven value of Netcool OMNIbus
Consolidating millions of alerts from across your environment into a small number of actionable problems
• Accelerated with Innovative Event Analytics for Efficiency and Effectiveness
Improve operator efficiency up to 90% by identifying common problems to simplify away
Deliver broad context to reduce mean time to repair by 10% to 15% for most organizations
• Easily Integrate across all IBM and non-IBM Management Solutions for a total solution
Combine all data using modern, mobile dashboards and simple data integration solutions
Extend to IT Operations Analytics for Predict and Search
Optional IBM Operations Analytics
Predict
Search
IBM Confidential
© 2015 IBM Corporation13
IBM Netcool Operations Insight -- Highlights
Modern Dashboards, Fully MobileVisualize the performance and health of your entire operations environment. Out of the box Integration
• 98% Reduction in Critical events: ~22 critical & ~100 major events per week• Improved focus and utilization of first- and second-line staff
Analytics to increase Event Value
v1.1
v1.2
v1.3
30% reduction in Events to Operations
Almost 50% reduction in repeating events
90% reduction for known event classes
Seasonal Event AnalyticsIdentify regularly occurring events sorted by confidence
level and frequency
Event Search AnalyticsFaster problem identification, isolation and
resolution
Related Events GroupingIBM Delivered content for grouping well known events. Up
to 90% reduction in events out of the box
Related Events AnalyticsDiscover clusters of events that occur together,
automatically group them for context
New in NOI 1.3
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© 2015 IBM Corporation14
• 80% reduction in call center requests, reducing the demand for help desk staff
• 95% reduction in MTTR.
• “with the ability to regularly run audit checks we could prove that we were adhering to compliant configuration templates. The compliance reporting was also very easy to build and rollout.”
Netcool Operations Insight 1.4 – Network Management Beta Network Management overview
Automatic Discovery, Visualization, Monitoring and Root Cause AnalysisEnd-to-end visibility of your physical and virtual network infrastructure with monitoring and automatic notification of alarms that require operator action
• Achieved about a 40 percent reduction in outage times • 30% reduction in Mean Time To Repair (MTTR) thanks to the root
cause analysis and cross-domain correlation within the IBM solution
Network Configuration AutomationDrive process automation for repeatable configuration activities to minimize errors and improve operational performance
Network Configuration and Compliance ManagementControl the process of configuration change and compliance in the operations environment
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Netcool Operations Insight 1.4 – Network Management Beta Network Health Dashboard
For your area of responsibility, see the answers at a glance for:• What devices or interfaces have been down longer than 1 hour, 24 hours?• How is the availability level trending over the last 24 hours?• What are the worst performers?• Did any configuration changes coincide with this incident? • What events are active?
© 2015 IBM Corporation16
Network Health Dashboard details Network View bookmarks to
segment network (geography, service or customer
segmentation)
Network Availability status in real time
Recent network events filtered for contextual events
only
Network Performance monitoring, current Tivoli Network Manager polled
data (i.e. worst device performers)and future Network Performance
Insight KPIs
Network configuration timeline of changes, including out-of-band ad-
hoc network configuration changes
Drilldown into the configuration history to see device listings and
details of changes made
© 2015 IBM Corporation17IBM Confidential
Netcool Operations Insight 1.4 – Network Management Beta Network Health DashboardToggle table or individual graph without losing original focus
© 2015 IBM Corporation18
Netcool Operations Insight 1.4 – Network Management Beta Network Health Dashboard Contextual drilldown to events and topology
View events in context to see what is happening now with the devices and connections in my region or service…
And use the standard contextual tools
Explore details about the devices, connections with the standard contextual network tools to quickly understand the issue
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© 2015 IBM Corporation19IBM Confidential
Netcool Operations Insight 1.4 – Network Management Beta DASH support with applet removal
Client environment is predictable with no plugins to worry about.
Network views begin rendering immediately, no Java security hassles.
Google-like search:Find all the devices with an attribute beginning with “Gi01”
Google-like zoom control
© 2015 IBM Corporation20
Netcool Operations Insight 1.4 – Network Management Beta Installing Network Manager into Netcool Operations Insight 1.4
Standard Network Manager deployment Standard NOI deployment
WebStart NCM client 6.4.2(Presentation server)
DASH
Database
Netcool Configuration Manager 6.4.2(Worker server)
NM 4.2 Core
OMNIbus 8.1
SNMP Probe 8.1 Syslog Probe 8.1
Impact
SCA-LA
TCR 3.1
WebGUI 8.1
Scenario 1. Install Network Management components into NOI 1.4 Scenario 2. Upgrade Network Management into NOI 1.4 = scenario 1 + apply export/import migration
NM GUI 4.2
Prereq components for NM (all part of NOI)
NM components
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© 2015 IBM Corporation21
Netcool Operations Insight 1.4 – Network Management Beta IBM Installation Manager for Network ManagerSimplified control over the install process
Passport AdvantageLocal repository
or …
Web browser GUI
NOI deployment
Additional Web UI mode for full GUI experience without X/VNC, for easier install across multiple servers.
Install on all servers using a single repository - Passport Advantage or a local repository .
IM will take care of the install order and prereq checking.
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© 2015 IBM Corporation22
Netcool Operations Insight 1.4 – Network Management Beta IBM Installation Manager for Network ManagerTransparent installer
IT Application Administrator installs with confidence.
The GUI displays information on the error and how to proceed – no need to search logs for error information. Single click data gathering if IBM Support is called.
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© 2015 IBM Corporation23IBM Confidential
Netcool Operations Insight 1.4 – Network Management Beta Automated Network Manager-Configuration Manager integration
Device sync
The Network Manager and Configuration Manager integration is now a more simplified deployment process and more robust implementation.
Integration setup
The integration between Network Manager and Configuration Manager is automatically setup using the installer.
The import and synchronization of devices to NCM is greatly simplified and easier to manage.
A RESTful JAX-RS service between Configuration Manager and Network Manager results in a more reliable communication without the need to understand and work with the old SNMP notification process.
© 2015 IBM Corporation24
Netcool Operations Insight 1.4 - Network Management BetaUpgrade Network Management to NOI 1.4
Major migration improvement with:
1. Increased automation to reduced number of manual edits required for standard user configuration (discovery, GUI properties)
2. Reduced number of manual file reviews through improved built-in intelligence. (Standard user configuration files as well as customizations, such as stitchers.)
3. Improved guidance in the migration process with easily digested best practice style documentation, with both experienced and inexperienced users in mind
4. Help provided for ITNM 3.8 customers with a best practices document.
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© 2015 IBM Corporation25IBM Confidential
Netcool Operations Insight 1.4 - Network Management BetaPoll data storage
• The Poll data will be stored and summarized in the local database• Raw data can be accessed, plus aggregations such as last day, last week, last month, last year
• The new aggregation and pruning mechanism replaces and simplifies the previous integration with Tivoli Data Warehouse.
• The data can be quickly visualized from the new dashboard as well as from right click tools and Cognos reports.
© 2015 IBM Corporation26IBM Confidential
Netcool Operations Insight 1.4 - Network Management BetaWifi support (Cisco)
The following outlines the WiFi management capability for this release:• Discovers Cisco access points.• Models access points, SSID, 802.11 specs, channels.• Models layers 2, 3 and IP subnet connectivity.• Models dependencies on DHCP servers, gateway routers, and switch ports.
© 2015 IBM Corporation27
Netcool Operations Insight 1.4 - Network Management BetaSoftware support and sizing guidance
The following outlines the software environment and versions required in order to deploy Netcool Operations Insight 1.4.• Platform support
• AIX 6.1, 7.1 (not available for the beta program)• Linux RHEL 6, 7 • Linux SLES 11
• Database• DB2 10.1 ESE (not available for the beta program)
10.5 ESE & WSE (Entitlement consistent with NOI bundle)• Oracle 11g & 12 Enterprise Edition (not available for the beta program)
• Web Browser• IE 10, 11• FF ESR 38
• Currency• ITM 6.2.3 to 6.3 (not available for the beta program)• TCR 3.x
Server sizing guidance
The following sizing guidance is based on a Netcool Operations Insight deployment focused exclusively on event, discovery, monitoring (including Network Health Dashboard), configuration and compliance management for a small network (500 devices)
• JazzSM/DASH/WebGUI/OMNIbus ObjectServer: 8 cores and 12G RAM, 50G Disk.• DB2 database server: 3 cores & 8G RAM with 50G disk (ideally RAID 10 for perf & availability).• Tivoli Network Manager core: 6 cores server/VM with 20G of RAM and 50G of disk.• Netcool Configuration Manager: Additional DB resources: Add 1 core and 4G RAM, 50G disk to the above database. 2 Cores and 8G
RAM with 50G disk (including GUI).• Total: 20 cores, 52G RAM , 250G disk.
• An economic option might be to use a single server/VM with 16 cores and 48G RAM with 200G disk.• Note that Netcool Operations Insight analytics will require extra resources, which are not accounted for in this sizing guidance.
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© 2015 IBM Corporation28IBM Confidential
Netcool Operations Insight 1.4 - Network Management BetaDeprecation
The following components have been deprecated for this release:
• ITNM TDW• Replace TDW for storing historical poll data with the replacement mechanism provided by the new local
summarization tables.• BIRT reports
• By default, apply only the Cognos reports and datasources• Convert majority of BIRT reports to Cognos• BIRT engine and remaining BIRT reports will be available for those requiring them
© 2015 IBM Corporation29IBM Confidential
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