© 2013 Avaya Inc. All rights reserved. 1

© 2013 Avaya Inc. All rights reserved. 2

Полнофункциональное (Full Stack) решение для предприятия размером до 3000 абонентов

Contact Center Collaboration/Video

Security Networking

UC, Mobility and Voice

Services

• IP Office Contact Center• Contact Center Select

• Avaya Video Collaboration Solution for IP Office (Avaya XT Embedded Server for IP Office, Avaya XT Endpoint with Embedded Server for IP Office)

• Avaya ERS 3500 Series• Avaya ERS 4800 Series• Avaya 9100 WLAN

• Avaya SBCE• Avaya Identity Engine

• IP 500 V2• IP Office Server Edition• IP Office Select

Avaya IP Office Platform

Mobility• Avaya one-X® Mobile• Avaya Flare® Experience

© 2013 Avaya Inc. All rights reserved. 33

IPO500v2 Trunk Gateway

IP Office Manager

PSTN / PRI

Deploy as All-in-One Communication Solution (IPT+VM+AA+UC+CR)

Integrated UC capabilities

Centralized Management

Centralized Licensing

Investment Protection

IPO Primary Server

Сегодня: разворачивает решение емкостью до 3000 абонентов в центральном офисе

Call Sever, Applications, Management,

Licensing

© 2013 Avaya Inc. All rights reserved. 44

Завтра: расширяемся на 150 филиалов

IPO500v2 Trunk Gateway

IP Office Manager

Deploy Branch Gateways

Add Licenses on HO System

Protect InvestmentIPO Primary Server

Distributed Branch

PSTN / PRIPSTN / PRI PSTN /

PRI

Call Sever, Applications, Management,

Licensing

IPO500v2 Trunk Gateway

Head Office

© 2013 Avaya Inc. All rights reserved. 55

В будущем: собираем все под «зонтик» Aura

IPO500v2 Trunk Gateway

Distributed Branch

PSTN / PRIPSTN / PRI PSTN /

PRIIPO500v2 Trunk Gateway

Distributed Branch

VoIP-Ready WAN

Centralized Trunking

SIP SP

PSTN

Data Center 1

Applications

Avaya Aura® System Manager CentralizedManagement

SBC

GW

SIP

CM (serving users in HQ

and other sites)

SIP

AURA SM

Deploy Avaya AURA

Add More Branches

Consolidate Branches

Protect Investment

© 2013 Avaya Inc. All rights reserved. 6

Gateway for Analog

& Digital sets

3000 Users across 150-SitesLicensed based

50 ReceptionistLicensed based

Simplified Install

Sim

plified

Dep

loym

ent

Up to

3000 one-X ®Portal users Licensed based

Up to

Up to

IP Telephony , Audio Conference

Voice Messaging

IM, Presence, PtP Video

Web Collaboration

Mobile UC Client

500 Voice Messaging ports Licensed based

Up to

Avaya IPO SE в цифрах: IP Office Server Edition – R9.1

© 2013 Avaya Inc. All rights reserved. 7

All user solutions, except for Receptionist, require Preferred Edition software of higher. Customer service agent and supervisor require Contact Center.

I P O ffi c e U s e r S o l u ti o n s

C h o i c e s B a s e d O n J o b F u n c ti o n

Power User Office Worker Basic User

Receptionist

Customer Service Agent

Customer Service Supervisor

Also available:

Функциональность различных типов абонентов

© 2013 Avaya Inc. All rights reserved. 8

Value-Based TelephonyHybridPremier, Flagship

Телефонные аппараты IP Office

Conference PhonesWireless

B100 Series Phones

Gigabit Ethernet with embedded switch*

3-button, 8-button, and touchscreen options

Color display* H.323 or SIP

9600 IP Desk Phones

Avaya OmniSound Technology Super Wideband Audio Analog or IP Small to large conference rooms and

executive suites

DECT & Wi-Fi Sets Small to large coverage areas Standard and ruggedized options

1600 IP Desk Phones Key-System Like Operation Paper Button Labels 3, 8, and 16-button options H.323 IP Telephony

1400 & 9500 Digital Sets 4, 8, and 16-button options Paper or paperless label options Lower energy requirements Same usability as IP Phones

H175

© 2013 Avaya Inc. All rights reserved. 9

Avaya Communicator – для Windows и iPAD

Compact User Experience

Voice, Video, IM, Presence

Web Collaboration

Contact Filtering

TLS / SRTP Security

Windows & iPAD Support

Intuitive Collaboration Solution

Supported on Preferred Edition, Server Edition, and IP Office Select – Require Office Worker or Power User License

© 2013 Avaya Inc. All rights reserved. 10

OneX Mobile

Voice over WiFi / 3G / 4G

Meet-Me Audio Conf.

Add/Delete Roster Contact

Auto-Fallback VoIP to Mobile

Geo Presence

iOS & Android Support

Sophisticated Mobile Collaboration

Supported on Preferred Edition, Server Edition, and IP Office Select – Require Power User License

© 2013 Avaya Inc. All rights reserved. 11

OneX Portal

Web-Client, Call Control

IM, Presence

Meet Me Conferencing

Add & Drop participants

Web Collaboration

Access via desktop, browser, tablet, smartphone

Integrated Meet-Me Audio Conferencing

Supported on Preferred Edition, Server Edition, and IP Office Select – Require Office Worker or Power User License

© 2013 Avaya Inc. All rights reserved. 12

Интеграция с внешними приложениями

Supports popular applications Lync Outlook Salesforce.com

The capabilities you need IM/Presence*

Click-to Call Directory integration

*Note: IM/Presence supported with Outlook and Lync integrations

Supported on Preferred Edition, Server Edition, and IP Office Select

Embed Avaya UC in the applications you already use

© 2013 Avaya Inc. All rights reserved. 13

Web Collaboration

Integrates with IP Office Audio Conferencing

Desktop/Application Collaboration

Document sharing

White Boarding

Powerful Web Collaboration Solution

Supported on Preferred Edition, Server Edition, and IP Office Select – Require Office Worker or Power User License

© 2013 Avaya Inc. All rights reserved. 14

Территориально распределенная сеть

Location 2

Location 3

Location 4

PrimaryServer

SecondaryServer

Headquarters

Every site has an automatic backup

Active calls stay connected

No idle hardware

No additional licenses

Highly-Resilient Architecture

High-availability without high costs and complexities

© 2013 Avaya Inc. All rights reserved. 1515

Avaya Contact Center Select

Derived from AACC

Full, blended multichannel

10 to 250 agents– Agents can be voice only,

multichannel only or both!

Single or multiple locations– In the office

– Remote

Inbound/Outbound/Call Back

Supported globally – Multilanguage (G14)

© 2013 Avaya Inc. All rights reserved. 1616

В каких случаях предлагать CM?

Тотальный SIP

Емкость больше 2000 абонентов

Большая нагрузка (BHCC > 18 000)

Горячее резервирование без остановки сервиса

Поддержка COРМ

Крупный контактный центр

Наличие особых требований Web Collaboration и Messaging

© 2013 Avaya Inc. All rights reserved. 17

Пример расчета (APL)

Решение Аппаратная часть/ПО, $

Стоимость на порт, $

IP 500V2 R9.1 300IP + 2E1Office Worker

5000/31000 120

SE 9.1 300IP + 2E1Office Worker

6000/37000 140

Aura 6.3 300IP + 2E1Core

21000/82000 343

SE 9.1 2500IP + 10E1Power User

28000/625000 261

Aura 6.3 2500IP + 10E1(2000 Core + 500 Power)

87000/737000 330

© 2013 Avaya Inc. All rights reserved. 18

Решение Avaya для Mid-Market

Broadest endpoint support

Most flexible deployments

Rich UC feature set

Unified Communications

Room, desktop, mobile

Supports 3rd party devices

Simple, affordable

Video

Protects SIP trunks

Secures remote endpoints

Active packet inspection

Security

Automated provisioning

Rich feature set

50% lower TCO

Networking

© 2013 Avaya Inc. All rights reserved. 1919

Схема стенда3G/4G

101 Alice 102 Боб

ERS 3510104 Dmitry

103 Carl

107 Demo1

106 Demo2

Evgenyyy 105

SnappSnapp

© 2013 Avaya Inc. All rights reserved. 2020

Схема стенда (мобильный вариант)3G/4G

104 Dmitry

105 Evgenyyy 103 CarlGeorge 107

© 2013 Avaya Inc. All rights reserved. 21

План демонстрации

Базовая телефонияВызовы между абонентами разных типовГрупповой вызовГолосовая почта: смена языка приветствияЗапись вызовов с IP аппаратаАвто секретарь – установка

Мобильный клиента для IPADУстановка обратного вызоваСтатусОбмен мгновенными сообщениямиЗапись вызововОрганизация и управление конференциейГео-локация

Windows PC клиентВидео-вызовыWeb-конференцияРасширение возможностей стационарного телефонаУправление телефоном через Web