© 2009 pearson education, inc. publishing as prentice hall module c panko and panko business data...

65
© 2009 Pearson Education, Inc. Publishing as Prentice Hall More on Telecommunications Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education, Inc. Publishing as Prentice Hall

Upload: laurel-obrien

Post on 23-Dec-2015

219 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

More on Telecommunications

Module C

Panko and PankoBusiness Data Networks and Security, 9th Edition© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 2: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

This module covers telecommunications topics that are not covered in the 11 core chapters.

Teachers are likely to pick which topics they will cover.

2

Introduction

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 3: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

The Transport Core

Signaling

Microwaves and Satellites

Telephone Wiring in Buildings

PBX Services

Carrier Telephone Services

Telephone Carriers and Regulation

3© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 4: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall4

C.1: TDM and ATM Switch Connections in the PSTN Transport Core

SONET/SDHTDM Ring

Point-to-PointTDM

Trunk Line

Transport Core

Traditionally, the transport core usedTDM trunk lines—both point-to-point

and ring trunk lines.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 5: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall5

C.1: TDM and ATM Switch Connections in the PSTN Transport Core

ATMPacket-Switched

Network

Transport Core

Carriers are replacing traditionaltrunk lines with ATM

packet-switched networks.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 6: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.2: Leased Lines and Multiplexing

North American Digital Hierarchy Line

Speed Multiplexed Voice Calls

56 kbps 56 kbps 1

T1 1.544 Mbps 24

T3 44.736 Mbps 672

6

Leased lines, which are based on trunk lines, are often used to multiplex voice calls.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 7: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.2: Leased Lines and Multiplexing

CEPT Line Speed Multiplexed Voice Calls

64 kbps 64 kbps 1

E1 2.048 Mbps 30

E3 34.368 Mbps 480

7© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 8: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.2: Leased Lines and Multiplexing

SONET/SDH Line Speed (Mbps) Multiplexed Voice Calls

OC3/STM1 155.52 2,016

OC12/STM4 622.08 6,048

OC48/STM16 2,488.32 18,144

OC192/STM64 9,954.28 54,432

OC768/STM256 39,813.12 163,296

8© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 9: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall9

C.3: Time Division Multiplexing on a T1 Line

Channel 18 bits

Channel 28 bits

Channel 238 bits

Channel 248 bits

Frame (193 bits) 1/8,000 second

TimeSlot

FramingBitTime

Slot

24 slots/frame * 8 bits/slot + Framing Bit = 193 bits/frame

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 10: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall10

C.3: Time Division Multiplexing on a T1 Line

8,000 frames/second * 193 bits/frame = 1.544 Mbps

Channel 18 bits

Channel 28 bits

Channel 238 bits

Channel 248 bits

Frame (193 bits) 1/8,000 second

TimeSlot

FramingBitTime

Slot

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 11: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall11

C.3: Time Division Multiplexing on a T1 Line

8 bits/channel/frame * 8,000 frames/second= 64 kbps/channel

Channel 18 bits

Channel 28 bits

Channel 238 bits

Channel 248 bits

Frame (193 bits) 1/8,000 second

TimeSlot

FramingBitTime

Slot

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 12: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall12

C.4: Reserved Capacity in TDM Multiplexing

Used Used Used Used Used

Frame 1 Frame 2 Frame 3

Slot 1for

Circuit A

Slot 3for

Circuit C

Slot 2for

Circuit B

TDM reserves capacityfor each circuit in each frame;assures speed but is wasteful.

Time

Slot 1for

Circuit A

Slot 1for

Circuit A

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 13: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall13

C.5: Leased Line Circuits and Trunk Lines

T1 Leased Line Circuit

T1Access

Line

T3TrunkLine

T1Access

Line

PSTNSwitch

PSTNSwitchSite A Site B

Leased lines deliver trunk line speedsacross multiple trunk lines.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 14: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall14

C.6: SONET/SDH Dual Rings

Main RingBackup Ring

PSTNSwitch

Normal Operation

SONET/SDH uses a dual ring.Usually, one ring is used and the other is a backup ring.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 15: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall15

C.6: SONET/SDH Dual Rings

If there is a break between switches,the ring is wrapped, and there still is a loop.

Dual rings give reliability.

Break

Wrapped Ring

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 16: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

The Transport Core

Signaling

Microwaves and Satellites

Telephone Wiring in Buildings

PBX Services

Carrier Telephone Services

Telephone Carriers and Regulation

16© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 17: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Transport versus Signaling

◦Transport is the transmission of voice conversations between customers.

◦Signaling is the supervision of transport connections. Call setup, management, and termination

The collection and transmission of billing information

Three-party calling, and other advanced services

17

C.7: Signaling

© 2011 Pearson Education, Inc. Publishing as Prentice Hall© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 18: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Signaling System 7

◦The worldwide standard for PSTN signaling

◦Slight differences exist in the United States and Europe United States: Signaling System 7

Europe: C7

Interconnected with a simple gateway

18

C.7: Signaling

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 19: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C7 Signaling Used Packet-Switched Technology

◦Not circuit-switched

◦Runs over telephone company lines

◦Uses a distributed database Data for supervising calls

Call setup, and so on, requires the querying of the nearest database

Toll-free numbers, and so on

19

C.7: Signaling

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 20: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

The Transport Core

Signaling

Microwaves and Satellites

Telephone Wiring in Buildings

PBX Services

Carrier Telephone Services

Telephone Carriers and Regulation

20© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 21: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall21

C.8: Microwave Transmission

Microwave Repeater

Signal

RepeatedSignal

Source Destination

Microwave signals do not bend around the curve of the earthor pass through mountains.

Microwave repeaters solve these problems.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 22: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall22

C.9: Geosynchronous Earth Orbit (GEO) Communication Satellite System

Earth Station A

Geosynchronous Communication Satellite

Footprint

BroadcastDownlinkPoint-to-Point

Uplink

Earth Station B

GEOs operateabout 36,000 km

(22,300 miles)above the earth.

GEOs appearto be stationary

in the sky.This permits easy

dish aiming.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 23: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall23

C.10: LEOs and MEOs

SmallOmnidirectional

Transceiver

Currently Responsible

LEO or MEOSatellite B

Satellite A

Satellite C

Low Earth Orbit (LEO) and Medium Earth Orbit (MEO) Satellitesdo not appear to be stationary in the sky.

Dish antennas cannot be used.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 24: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall24

C.10: LEOs and MEOs

SmallOmnidirectional

Transceiver

Currently Responsible

LEO or MEOSatellite B

Satellite A

Satellite C

Fortunately, LEO and MEO distances are (relatively) small,so omnidirectional receivers can be used.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 25: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Low Earth Orbit Satellites (LEOs)◦ A few hundred miles above the earth

◦ Satellites pass out of view rapidly, requiring constant shifting

Medium Earth Orbit Satellites (MEOs)◦ A few thousand miles above the earth

◦ Farther than LEOs, so signals must be stronger

◦ Satellites stay in view longer because they have longer orbital periods

◦ Less shifting is required

25

LEOs and MEOs

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 26: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Traditional Satellite Systems◦ Used very large dishes (3 meters or more)

◦ Very expensive

VSAT Satellite System◦ Very small aperture terminal (VSAT) earth stations

◦ Use small (1 meter or less) diameter dishes

◦ Small dishes allow earth stations small and inexpensive enough to be used in homes

26

C.11: VSAT Satellite System

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 27: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

VSAT Satellite System

◦ Used primarily in one-way transmission, such as television distribution

◦ Occasionally used for two-way communication

◦ News reporting in the field

◦ Military communication

◦ High-cost Internet access for rural subscribers

27

C.11: VSAT Satellite System

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 28: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Compared to landline service◦ 1-way broadcast TV and radio distribution are affordable.

◦ 2-way communication is extremely expensive. 2-way transceivers on the ground are very expensive.

Controlling multiple access from stations that want to transmit at the same time is expensive and inefficient.

Usually limited to specialized and expensive services◦ Serving rural areas with Internet access

◦ Serving moving vehicles with 2-way communication

◦ Journalists and soldiers

28

Perspective on Satellites

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 29: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

The Transport Core

Signaling

Microwaves and Satellites

Telephone Wiring in Buildings

PBX Services

Carrier Telephone Services

Telephone Carriers and Regulation

29© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 30: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall30

C.12: First Bank of Paradise Building Wiring

To TelephoneCompany

Router Core Switch

PBX

Equipment Room25-Pair

Wire Bundle

VerticalRiserSpace

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 31: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall31

C.12: First Bank of Paradise Building Wiring

TelecommunicationsCloset

Telephony: 25-pair UTP cord:8 wires for each phone on floor

Data: Single fiber or 4-pair UTPcord to workgroup switch

on each floor

Horizontal Telephone WiringVersus Vertical Data Wiring

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 32: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall32

C.12: First Bank of Paradise Building Wiring

Office Building

Final Distribution 4-Pair UTP

Cross-ConnectDevice

Horizontal Telephone Wiring

RJ-45 Jack

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 33: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.12: First Bank of Paradise Building Wiring

Horizontal Distribution Is Identical for Voice and Data◦ One 4-pair UTP cord to each wall jack.◦ This is no accident; 4-pair UTP was developed for

telephone wiring and data technologists learned how to use it for horizontal distribution.

Vertical Distribution Is Very Different for Voice and Data◦ Telephone wiring: 8 wires for every wall jack on every

floor◦ Data wiring: a single UTP cord or fiber cord to each

floor

33© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 34: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.12: First Bank of Paradise Building Wiring

Example◦ 25 Floors◦ 50 telephone jacks and 25 data jacks per floor

Vertical Telephone Wiring◦ 25 floors x 50 phone jacks/floor x 8 wires/jack◦ 10,000 wires must be routed vertically◦ At least 200 25-pair UTP cords (vertical phone wiring

uses 25-pair cords)

34© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 35: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.12: First Bank of Paradise Building Wiring

Example◦ 25 Floors

◦ 50 telephone jacks and 25 data jacks per floor

Vertical Data Wiring◦ 25 floors, so only 25 4-pair UTP cords (one to each

floor’s workgroup switch)

◦ If all UTP, (200 wires) run vertically

◦ If fiber, only 25 fiber cords run vertically

◦ Can run UTP to some floors, fiber to others

35© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 36: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.12: First Bank of Paradise Building Wiring

Example◦ 25 Floors◦ 50 telephone jacks and 25 data jacks per floor

Horizontal Wiring◦ One 4-pair UTP cord to each wall jack◦ Same for voice and data◦ 50 phone jacks x 25 floors x 8 wires/cord = 10 k

wires◦ 25 phone jacks x 25 floors x 8 wires/cord = 5 k wires

36© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 37: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

C.12: First Bank of Paradise Building Wiring

Building Telephone Wiring in Perspective For Vertical Distribution, Voice and Data Are

Different◦ Phone: 8 wires (4 pairs) for every phone wall jack on

every floor. 25-pair UTP cords run vertically.◦ Data: one 4-pair UTP cord or one 2-strand fiber cord

to each floor’s workgroup switch.

For Horizontal Wiring, Voice and Data are the Same◦ One 4-pair UTP cord to each wall jack on each floor

37© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 38: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall38

C.13: Patch Panels

Telecommunications Closet

WallJack

Incoming4-Pair UTP Cord

4-pair UTPCord

toWall Jack

4-Pair UTPPatch Cord

Wiring closets havepatch panels.

Simplifies rewiring.

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 39: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

The Transport Core

Signaling

Microwaves and Satellites

Telephone Wiring in Buildings

PBX Services

Carrier Telephone Services

Telephone Carriers and Regulation

39© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 40: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Internal Telephone System for Site◦ Private branch exchange (PBX) is a switch.

◦ System also needs internal wires and telephones.

◦ PBX connects site to the outside world.

40

C.14: Digital PBX Services

PSTN PBX

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 41: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

User Services

◦Speed dialing

◦Last number redial

◦Display of called number

◦Camp on (to busy line—rings when they complete their call)

◦Call waiting

◦Hold

◦Automatic number identification (ANI)

41

C.14: Digital PBX Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 42: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

User Services

◦Three-party conferencing

◦Call transfer To another number if you are away from your desk

◦Call forwarding To transfer an incoming call to another number

◦Voice mail

42

C.14: Digital PBX Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 43: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Attendant Services

◦ Operator support

◦ Automatic call distribution Outside callers can dial extensions

◦ Message center for taking messages by operator

◦ Paging throughout a building

◦ Nighttime call handling (processing of calls different than in daytime mode)

◦ Change requests when people move within the building, and so on

43

C.14: Digital PBX Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 44: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Management Services

◦Automatic route selection Minimizes costs for long-distance calls

◦Call restriction Not permitting outgoing calls or outgoing long-distance

calls for certain numbers

◦Call detail reporting To analyze what departments are placing the most calls

or for chargeback to calling departments

44

C.14: Digital PBX Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 45: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

The Transport Core

Signaling

Microwaves and Satellites

Telephone Wiring in Buildings

PBX Services

Carrier Telephone Services

Telephone Carriers and Regulation

45© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 46: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Local Calling◦ Flat rate

◦ Message units

Toll Calls◦ Long-distance calling

◦ Intra-LATA

◦ Inter-LATA

46

C.15: Telephone Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 47: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Long-distance calls

◦Inter-LATA or Intra-LATA long-distance calls Even in intra-LATA service, there is a local- versus

long-distance distinction

◦Priced per minute

◦Price based on distance

47

C.15: Telephone Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 48: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Toll Call Pricing

◦Direct distance dialing Base case for comparison

◦Toll-Free numbers Free to caller but called party pays

Called party pays less than direct distance dialing rates

In the United States, 800, 888, and so on

48

C.15: Telephone Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 49: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Toll Call Pricing

◦WATS Wide Area Telephone Service

For calling out of a site

Calling party pays but pays less than with direct distance dialing

◦900 numbers Caller pays

Pays more than direct distance dialing rates

Allows called party to charge for services

49

C.15: Telephone Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 50: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Advanced Services

◦Caller ID

◦Three-party calling (conference calling)

◦Call waiting

◦Voice mail

50

C.15: Telephone Services

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 51: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

The Transport Core

Signaling

Microwaves and Satellites

Telephone Wiring in Buildings

PBX Services

Carrier Telephone Services

Telephone Carriers and Regulation

51© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 52: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

In Most Countries

◦Public Telephone and Telegraph (PTT) authorities Traditionally had a domestic monopoly over telephone

service

◦Ministries of Communication Government agency to regulate the PTT

◦Competitors Deregulation has allowed competition in domestic

telephone service in most countries.

The Ministry of Telecommunication regulates these new competitors too.

52

C.16: Telephone Carriers

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 53: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

In the United States

◦ AT&T (the Bell System) developed a long-distance monopoly.

Also owned most local operating companies

◦ AT&T was broken up in the 1980s.

AT&T retained the name and the (initially) lucrative long-distance business.

Local operations were assigned to seven Regional Bell Operating Companies (RBOCs).

53

C.16: Telephone Carriers

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 54: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

In the United States

◦ Later, RBOCs combined with one another and with GTE to form four supercarriers. BellSouth Quest Verizon AT&T*

◦ *Eventually, competition in long-distance service made AT&T unprofitable. In 2005, one of the four supercarriers (SBC

Communications) merged with AT&T and used the AT&T name for the merged company.

54

C.16: Telephone Carriers

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 55: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

In the United States

◦Regulation

Federal Communications Commission (FCC) regulates interstate communication and aspects of intrastate communication that affect national commerce.

Within each state, a Public Utilities Commission (PUC) regulates telephone service subject to FCC regulations.

55

C.16: Telephone Carriers

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 56: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Deregulation◦ Deregulation releases or removes monopoly over

telephone service.

◦ This creates competition, which lowers prices.

◦ In most companies, deregulation began in the 1970s.

Deregulation Around the World◦ At least some PTT services have been deregulated.

56

C.17: Deregulation

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 57: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Carriers in the United States◦Pattern was set during the AT&T breakup.

◦The United States is divided into regions called local access and transport areas (LATAs). Within each LATA

Local exchange carriers (LECs) provide intra-LATA service

Traditional incumbent local exchange carrier (ILECs)

New competitive local exchange carriers (CLECs)

57

C.17: Deregulation

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 58: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Carriers in the United States◦ Interexchange carriers (IXCs) provide transport

between LATAs.

Long-distance service within LATAs is supplied by LECs.

Long-distance service between LATAs is supplied by IXCs.

◦ Within each LATA, one or more points of presence (POP) interconnects different carriers.

58

C.17: Deregulation

LATA

POPILEC

CLEC IXC

IXC

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 59: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Internationally

◦International common carriers (ICCs) provide service between countries.

◦Do not confuse ICCs with IXCs. Both start with the letter “I”

But “I” only means “international” in ICCs

59

C.17: Deregulation

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 60: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall60

C.18: Telephone Carriers in the United States

Local Access and Transport Area (LATA)

ILECSwitch

CLECSwitch

POP

ILECCustomer

CLECCustomer

LATA

OtherCountry

POP

PTT Switch

ICC

Competitive Local Exchange Carrier (CLEC)Incumbent Local Exchange Carrier (ILEC)

Interexchange Carrier (IXC)International Common Carrier (ICC)

Point of Presence (POP)

ILEC

PTT

IXC

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 61: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

In what country do you find each of the following?

◦1. LATA

◦2. PTT

◦3. LEC

◦4. IXC

◦5. ICC

61

Carrier Quiz

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 62: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

United States◦Intra-LATA

LECs ILEC CLECs

◦Inter-LATA IXCs

Most of the World◦PTTs for domestic service

ICCs for Service Between Countries

62

Carrier Recap

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 63: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Degree of Deregulation

◦Customer premises equipment is almost completely deregulated.

◦Long-distance and international telephony are heavily deregulated.

63

C.17: Deregulation

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 64: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall

Degree of Deregulation

◦Local telephone service is the least deregulated.

The traditional monopoly carriers have largely maintained their telephone monopolies.

Cellular service has provided local competition, with many people not having a wired phone.

Voice over IP (VoIP) is providing strong competition via ISPs, cable television companies, and a growing number of other wired and wireless access technologies.

64

C.17: Deregulation

© 2013 Pearson Education, Inc. Publishing as Prentice Hall

Page 65: © 2009 Pearson Education, Inc. Publishing as Prentice Hall Module C Panko and Panko Business Data Networks and Security, 9 th Edition © 2013 Pearson Education,

© 2009 Pearson Education, Inc.  Publishing as Prentice Hall65© 2013 Pearson Education, Inc. Publishing as Prentice Hall