© 2009 api performance improvement group. confidential. a plan for analysis prepared for magic...
TRANSCRIPT
© 2009 API Performance Improvement Group. Confidential.
A Plan for AnalysisPrepared for Magic Sticks
© 2009 API Performance Improvement Group. Confidential.
Presentation Overview
[1] Clarification [2] Strategy [3] Resources [4] Success factors [5] TimelineSlide 1/10
© 2009 API Performance Improvement Group. Confidential.
Clarification of the problem
New store profit margins are not favorable compared to legacy store rollouts.
[1] Clarification [2] Strategy [3] Resources [4] Success factors [5] Timeline
Comparison of Weekly Sales in Legacy Stores to New Growth Stores
includes franchise and company-owned stores
$0$5
$10$15$20$25$30$35$40$45$50$55$60$65
0 1 2 3 4 5 6 7 8 9 10 11 12
Months in Operation
Av
era
ge
We
ek
ly S
ale
s
(th
ou
san
ds)
Legacy StoresNew Growth Stores
Slide 2/10
© 2009 API Performance Improvement Group. Confidential.
High level strategy
Data collection will focus on gathering the following information:
• Optimals (what Magic Sticks desires) and actuals (what is actually happening)
•Barriers (causes) preventing new stores from successfully achieving the optimal performance and drivers of desired results
• Multiple perspectives from across the company including Executive Directors, Store Owners/Managers and Subject Matter Experts • Relevant company data including customer satisfaction scores,and policies/procedures
Slide 3/10
Systems Approach
[1] Clarification [2] Strategy [3] Resources [4] Success factors [5] Timeline
© 2009 API Performance Improvement Group. Confidential.
High level strategy
[1] Clarification [2] Strategy [3] Resources [4] Success factors [5] TimelineSlide 4/10
© 2009 API Performance Improvement Group. Confidential.
High level strategy
Target of Analysis
• New/weak and established/strong Store Manager selection, on boarding and development
• Weak and strong store training and roll out processes
• Weak and strong store C-Sat indicators • Weak and strong store performance
Slide 5/10 [1] Clarification [2] Strategy [3] Resources [4] Success factors [5] Timeline
© 2009 API Performance Improvement Group. Confidential.
Resources Required
Slide 6/10 [1] Clarification [2] Strategy [3] Resources [4] Success factors [5] Timeline
*Prioritized Items
© 2009 API Performance Improvement Group. Confidential.
Critical Success Factors
Timely access to the resources needed to identify the optimals for Magic Sticks store performance
Factor 1
Factor 2 Timely access to resources requested to determine current actuals
Stakeholder buy-in and support of surveys/focus groups with Managers and/or employees at both weak and strong stores
Factor 3
Slide 7/10 [1] Clarification [2] Strategy [3] Resources [4] Success factors [5] Timeline
© 2009 API Performance Improvement Group. Confidential.
Analysis Timeline
Stage 1Feb 16-20
Stage 2 Feb 16-20
Slide 8/10 [1] Clarification [2] Strategy [3] Resources [4] Success factors [5] Timeline
© 2009 API Performance Improvement Group. Confidential.
Stage 3Feb 16-27
Analysis Timeline
Stage 4Feb 23-27
Slide 9/10 [1] Clarification [2] Strategy [3] Resources [4] Success factors [5] Timeline