© 2008 Eventure Events. All rights reserved.

UCES(Utility Customer E-Services)

Maribel GarciaImperial Irrigation District

Imperial Irrigation District

• Situated in the agriculturally rich and culturally diverse Imperial Valley, the Imperial Irrigation District delivers water to over 450,000 acres of highly productive farmland in southernmost Southern California.

• Established by a vote of the people in 1911, IID is the nation’s largest irrigation district and serves one of the fastest-growing regions in the West.

• The district’s electrical division, IID Energy, has become the sixth largest consumer-owned utility in the state and is widely regarded as an economic catalyst in the Imperial and Coachella valleys, where it serves more than 140,000 residential, commercial and industrial customers.

• With a combined work force of more than 1,300 employees, IID is leading the way in irrigation efficiency and innovation, while expanding the range of value-added Energy services it provides to this dynamic desert corridor.

Imperial Irrigation District

• Mission Statement – To provide high quality service at a fair and

competitive price.

• Vision Statement– Imperial Irrigation District is a supplier of water and

power to meet the changing needs of our customers based on excellence in performance by valued, forward-looking employees. 

• SAP R/# 4.6c

• IS-U CCS 4.64

• SAP Biller Direct 3.0

• Ramp Up Customer

Current Environment

What is UCES-Biller Direct?

• By using Biller Direct, you can present current information to customers and provide them with other options for payments and submitting inquiries through an internet portal.

• Information such as:– Account balances

– Bill presentation

– Credits and payments on accounts

UCES Continued……………

• Facilitate the exchange of information such as:– Changing master data

– Entering meter readings data

– Contact you in writing via internet

– Enroll in Auto Debit program

– Settle open receivables online by credit card or bank transfer

– Request a move in/ move out

Registration/ Log In

Registration and Authentication

List Of Receivables

Inquiry Creation

Contact History

List of Bills

Payment List

Administrative Data

Meter Reading

Move-In

Move-Out

Miscellaneous Information

Miscellaneous Information

IID’s Future Plans

• Included in UCE Release 6.0– Consumption History

– Meter Reading Schedule

– Paperless Billing Option

– Customer Inquiry and Response

• Custom Development– Payment Plan Enrollment

– Electronic Inserts

– Payment Arrangements/Deferrals

– Customer Password Reset

SAP/UCES-Biller Direct Improvements to come…………..

• Consumption Overview

• Installment Plan Management

• Interval Data Display

• Payment Plan Management

• Property Manager Access

Lessons Learned

• What are the business needs?

• Think hard before you volunteer to be a “Ramp-Up” Customer

• Consider SAP partners when possible

© 2008 Eventure Events. All rights reserved.

Maribel GarciaImperial Irrigation District

mgarcia@iid.com