© 2004 cisco systems, inc. all rights reserved
TRANSCRIPT
1© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
Cisco on Cisco – Executive Module Version 3.1, Q3, FY05
IP COMMUNICATIONS
222© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
IP Communications
222© 2003 Cisco Systems, Inc. All rights reserved.
333© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
• 234 locations covered
• 63,000 phones deployed
• 15,000 IP Communicators/SoftPhones deployed
• 13 Cisco CallManager clusters
• 24,759 Cisco Unity voice mail boxes activated
IP Communications at Cisco
Global Deployment
444© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
IP Communications:
Reduced 262 PBXs to 13 IP centralized CallManager clusters
Removed lease costs of PBXs: $1.5 M/year in San Jose
Removed contracted maintenance costs of PBXs: $2.2 M/year in San Jose, $4M/year total in all the Americas
Converted 18,000 voice mail users across U.S. in one weekend
Worldwide central voice management in place
Executive Summary
Added worldwide voice mobility- In the office, at home, and on the road
MeetingPlace and Cisco Video Telephony Advantage rolling out now
555© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
IP Communications at Cisco
Today Leading to…3 Years Ago
• All-PBX infrastructure
• Replaced with IP Call Managers in 2000-2002 timeframe
• Lease costs saved: $1.5M / year in San Jose
•Global:
• 63,000 IP phones
• 13 IP CallManager Central Call Processing clusters in production
•Cisco San Jose:
• 26,000 IP telephones in a single cluster with availability 99.998% (last 24 months)
Expanding audio conferencing into rich media communications
Home office IP Telephony extensions
Global IP Telephony applications
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IP Telephony at Cisco Today
EMEAOne large CCP/SRST cluster across three sitesThree standalone Cisco CallManagers due to latency
Centralize call processingSurvivable remote site telephony
Americas- Raleigh to serve all Southeast U.S. and South America- Boxborough to serve all Northeast U.S. and Canada- San Jose to serve all West/Central U.S. and Mexico- Toronto (Kanata) to serve all of Canada
Asia Pacific - Five CCP/SRST clusters to serve 40 offices
San Jose
Johannesburg
Tokyo
Sydney
Singapore
Hong Kong
AmsterdamLondon
India
Dubai
Boston
Raleigh
TorontoBrussels
Tel-Aviv
777© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
Core IPCC Cluster
Intelligent Contact Manager (ICM)
TDM ICM-Enabled Location
IP Contact Centers at Cisco Today
Salt Lake City
Jacksonville
RTP + Linksys IPCC Cluster
Sydney
Milton-Keynes, UK
Amsterdam
Boxborough
Irvine
Greenock, Scotland
San Jose
888© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
San Jose Campus
• Proprietary TDM Network
• Architecture64 EPN equipment cabinets2 dual processor cabinets45 buildings32,000 end devices
• InstallationEach EPN, 2.5 Eng. for 2-3 mos.
• SupportLucent per-port chargesMACs = 6-8 technicians
• Shared IP Network
• Architecture1 network using existing infra.11 servers2 buildings (K & 12)26,000 end devices
• Installation2 eng. for 8 hrs
• SupportNo per-port chargesMACs = 1 integrated INS team
Old TDM World New IP World
999© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
Conferencing
999© 2003 Cisco Systems, Inc. All rights reserved.
101010© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
61%58%
52%52%
50%49%
46%42%
39%39%
38%25%
5%4%
0% 10% 20% 30% 40% 50% 60% 70%
Conferencing
IP phone-based productivity applications
Remote access (telecommuters) to non-telephonyapplications
User Mobility
Networked voice-mail
Remote access (telecommuters) to telephony features
Video/ Distance Learning
Unified messaging
Call Center Applications
Collaboration tools
Productivity Tools
Presence/ Instant Messaging integration
Other
None of the Above
Which of the following applications will drive/are driving your convergence initiatives?Conferencing… the next IP “Killer App”
n=241
Source: Meta Group
Applications are Driving Convergence
111111© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
Background: Audio Conferencing Today
• MeetingPlace minutes:
Amer 10M mpm
EMEA 1M mpm
APJ 250k mpm
• Reservationless minutes:
US 2M mpm
Rogue 1.1M mpm
• Premium minutes:
200k mpm
• Several Cisco Conference Connection bridges in use globally
• Rogue / shadow usage reduction opportunity
SanJose
Singapore
Seoul
Sydney
Amsterdam
Beijing
Current MeetingPlace Locations
User chargeback
G&A
121212© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
Background: Web Conferencing Today
• Minutes of web conferencing:
Sametime MC 2M mpm
WebEx 200k mpm
MeetingPlace Web 450k mpm
• Minutes of Sametime IM:
5.5M 2-way chats per month
15k group chats per month
• Sametime architecture uses DD and CSM
• Sametime is on network
• WebEx is hosted by BTC
Sydney
SanJose
Singapore
Amsterdam
RTPTokyo
Sametime Meeting Center Locations
131313© 2004 Cisco Systems, Inc. All rights reserved.Executive Module
Conferencing at Cisco
Today Leading to…2-3 Years Ago
Numerous, un-integrated voice/web/video systemsPSTN based audio conferencing $$ISDN video conferencing $$Netmeeting based web conferencing
Integrated reservation less audio conferencing Cisco VTA pilot underway Sametime IM web conferencing
Cisco MP replaced Placeware Moving Cisco MP(5.3) pilot into production this year
Migrate to full VOICE/WEB/VIDEO, convergence (MP) saving $$
Deployed desktop video solution
New media rich conferencing rooms
Telepresense
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