RESUME (Curriculum Vitae)

PERSONAL DETAILS: __________________________________________

Name : Foong Yun Wai

Age : 28

Identity Card No. : 880502-14-5903

Race : Chinese

Religion : Buddhist

Nationality : Malaysian

Marital Status : Single

Personality/Strength : Strong Leadership, Accountability, Initiative, Friendly, Open Minded, Fast Learner, Independent, Career Oriental

CONTACT INFORMATION:_____________________________________ Current Address : 154-5-23 Bukit Gembira Condo

Jalan Riang Off, Jalan Kuchai Lama

58200 Kuala Lumpur

Contact No. (Mobile) : 6-012-683 0685 E-mail Address : yunwai_yunwai@hotmail.com

EDUCATION BACKGROUND:___________________________________ 1.Secondary School ( SPM ) SMK Taman Ehsan ( 2001 – 2005 )

WORKING EXPERIENCE:______________________________________ 1. Retail Store Manager Al FUTTAIM, RSH (M) SDN BHD – OLD NAVY Present

- Manage and ensure smooth day-to-day operation of the boutique in the functions of sales Performance, KPIS, stocks management, staffs management and visual merchandizing display.

- Oversee the administration and operations of retail outlets. - Develop strategies, identify and deliver new sales opportunities as well as

implement sales & marketing activities in achieving desired goals set by the management.

- Analyze weekly store selling performance and market information and identify relevant improvements.

- Develop a culture of providing an excellent customer service in the store. - Ensure direct and indirect customers service develop in the store. - Train team members to enhance their skills in product knowledge, selling skills

etc. - Communicated with Visual Manager in visual merchandising procedure. - Utilized merchandising skills to drive sales through effective merchandise

presentations. - Ensure company policies and operation guidelines are being followed strictly

and enforce accordingly.

2. Retail Store Manager

H & M Retail ( M ) SDN BHD ( LOT 10 / Setia City Alam Mall / Sunway

Pyramid )

Sept’13 – Dec’2015

- As a Store Manager, I am responsible to set, own and achieve annual store

budget in-line with company and area goals.

- Forecast and plan performance against budgets in order to ensure accuracy

sales and labour planning.

- Responsible for the use for all training tools used in store in order to effective

use of function plan,workload demand planning, contract structures, staffs

scheduling and annual leave planning in store.

- Work closely with Merchandising team and Finance team in order to optimize

garment allocation and delivery schedule by matching stock level to selling

pattern.

- Ensure initial allocation of new garments corresponds to store selling and

stock patterns.

- Ensure store activities live up to country standards ( Garment Presentation,

Sales Activities, Campaigns, Stocks and follow ups ).

- Apply Visual Merchandising procedure and skills and lead visual

merchandiser team to ensure store in line with global presentation level

and maximize selling thru garment presentation .

- Ensure store provide direct and indirect customers service and ensure

customers shopping experience.

- Recruit, Train and Develop employees and provides succession planning for

team.

- Ensure company training procedures and training tools reach to all level staffs

in order to add additional knowledge and accuracy of planning and commercial

mildest.

- Provide feedback on timely manner to team for improve effectiveness in store

and emphasize H&M Values and Brand Mission.

- Ensure Back Office Procedures are up to country standards and comply all

times ( Staff Planning, Cash Office, Reductions, Store Room Procedures,

Safety and Security routine).

- Follow legal requirement and H&M policies and set as an example and act as a

role model.

Achievement:

1) Successful completed 3 months as Store Manager undergrowth training.

2) Good Time Management and Personal Attendances.

3) Store consistently achieved HR’s KPI ( No.1 Higher Mystery Shopper Result 96 %,

below country level Sickness, and Staff Turnover % rate etc ).

4) Store consistently achieved Higher Store Audit Result 96 % ( Cash and Back Office

procedures, Code of Ethics, Security and Safety routines ).

5) Store consistently improve on Season Start Commercial Lift Result.

( Best Improve of Commercial Lift stores ).

6) Store consistently achieved Best Sale Quality Planning .

7) Store consistently increase Profit and Loss +10% vs budget.

8) Attended Year 2014 H&M ShangHai Regional Store Manager Meeting for Greater

China and South East Asia country.

9) Attended 2 times of Year 2014 MALAYSIA’S kick off and 2 times of year 2015

SINGAPORE’s Kick Off.

10) Successful completed H&M recruitment workshop and Mentor assessment.

( H&M Recruiter ).

11) Additional role as project responsible for H&M business and training tools and assist

other cluster on relevant matters. ( Staff Planner and Time Attendance Superuser ).

12) Experience and Supporting as Support Store Manager role in few area stores

( PJ -One Utama, Melacca -Hatten Square, Johor -City Square ).

3. Assistant Retail Manager

Crocs operated by KINDERDIJK STORE SDN BHD

Sept’12 – Sept’2013

- Monitor and ensure smoothly daily operation’s total of 10 outlets and consignment counters. ( Opening / Closing procedure ).

- Coordinate and communicated on general administration and retail store operation matters.

- Ensure company guidelines (S.O.P) follow strictly and enforce accordingly and apply on retail staffs.

- Manage staffs on selling floor and staffs competence in all aspects of staffs

interviewing, hiring, training, scheduling, supervision and evolution.

- Communicated and feedback to Merchandiser against in product, inventory of stocks, visual merchandising display etc.

- Plan and implement advertising and promotional strategy and activities with marketing team.

- Manages and execute all aspects of marketing promotions, merchandising, windows display and stocking. Communicated to Regional visual merchandiser on display to improve sale performances thru best visual merchandising display.

- Plan on retail merchandising, layout, customers traffic flow, ensure high customers satisfaction, company image and appearance to maximize sales.

- Plan, forecast and report on sales performance, cost of business performance according to company requirement ( P&L ).

- Submit monthly reports or necessary reports to management when required. - Report to Brand Manager and Group of C.O.O.

4. Retail Supervisor A-Material Collection SDN BHD Eco Friendly and Household Lifestyle Concept Retail

( KL- Fahrenheit 88, / PJ- One Utama / Tangs - Consignment Counter )

Jun’11 –Sept’12

- Head of two branches and one consignment counter leads of 12-15 staffs.

- Responsible for every phase day-to-day store operation.

- Competent in all aspects of staff interviewing, hiring, training, scheduling,

supervision and evolution.

- Handle sales tracking, accounting documentations and monthly payroll.

- Coordinate inventory control, receiving, merchandising display and store

maintenance.

- Manage budget, marketing, merchandising and rotating inventory of stocks.

- Reports to Director.

5. Personal Assistant / Sales Marketing (2009 – 2010)

Perfect Ten Enterprise / Perfect Ice Sdn. Bhd. ( F&B ) Oct’10 – Jun’11

- Representative of General Manager to running daily operation.

- General handles and monitors factory worker and sales teams daily activities.

- Handled sales tracking and reporting. Inventory control, and employees’ payroll.

- Established sales goals managed budgets and devised sales forecasts.

- Analyze and measure business trends.

- Assisted in all areas of resets, remodels, relocations, and new store openings.

- Implemented new product lines and created strategies to introduce and promote them to customers.

- Communicated to supplier and purchasing on billing and product line.

- Execute HR and company policies task. ( Company letter head, Pretty cash claim, Memo).

- Control company costing and expenses and Cash float.

- Report to General Manager.

6. Trainee Supervisor Esprit De Corp (M) SDN BHD. ( Fashion Retail ) ( LOT 10/ PAVILION KL / KLCC ) May’ 2007 – Oct’2010

- A trained leader to coach sales team and lead a set mind and example to presentable run daily store operation need in order to achieve market goals (Sales Target, Code and Conduct, Policies etc.).

- Familiar with latest fashion trend and visual merchandise display accordingly guideline.

- Manage and ensure smooth day-to-day operations of the boutique. - In the functions of sales performance, KPIS, Stocks management, staffs

management and visual merchandizing display. - Product feedback, transferred or stock consolidation and handle defective item. - Ensure good receiving and transfer and manages store petty cash claim. - Review on market promotions and customers feedback to merchandiser and

marketing department. - Summit weekly report and product feedback to Retail Manager. - Report to Store Manager and Retail Manager.

7. Sales Assistant

Rasmudi Sdn. Bhd. ( known as F.O.S. ) 2006 – 2007

- Serve customer / Cashiering - Stock transfer / Receiving

8. Sales Assistant

( Part Timer ) 2004 – 2005 Popular co. (M) Sd. Bhd.

ADDITIONAL DETAILS:________________________________________ Language Proficiencies:

(Weakness 1< >10 Excellent)

SKILLS:_______________________________________________________ Computer Skills

- Lotus Notes, Time Sheet, AS400, Microsoft Word, Excel, Power Points, Internet.

Language Spoken Written Malay 8 8 English 6 6 Mandarin 9 9 Cantonese 9 9

REFERENCES: __________________________________________________________

1. Eillen Hah OLD NAVY Brand Manager ( Reporting Manager ) Contact No. +6017-2070660

2. Justin Chan Wai Kong H&M Retail Store Manager ( Previous Reporting Manager )

Contact No. +6012-265 8021

3. Jacky XuYue H&M Business Controller ( Reporting Manager ) Contact No. +65 8223 9002 / +65 9113 7486

4. Juliana Jenos Hanes

Operation Manager ( Previous Retail Manager, Esprit ) Contact No. +6012-282 5216

5. Chua Goh Boon Hua Vice President Group Marketing Support & Media Management Sepang Gold Coast

Contact No. +6012-314 4663

OBJECTIVE:____________________________________________________________ A Challenging Retail Management position in a fast paced environment that will allow for personal growth and career advancement.