you’ve got to be heard to be believed! don r. simmons, ph.d
TRANSCRIPT
You’ve Got to Be HEARD to be Believed!
Don R. Simmons, Ph.D.www.creativepotentialconsulting.org
The Forward Lean
An expectant mindset that looks for opportunities to communicate, looks for situations to be a positive
influence, is always prepared to speak on a moments notice, and strives to communicate with energy and
excellence.
95% of the time you try something, you WILL SUCCEED.
Greatest Fears
1. Speaking 41%2. Heights 32%3. Insects & Bugs 22%4. Financial 22%5. Deep Water 22%6. Sickness 19%7. Death 19%
What Impacts Believability?
Verbal 7%Vocal 38%
VISUAL 55%
I didn’t say she was a bad leader.
The Written Word vs. the Spoken Word
Writing is SINGLE
CHANNEL
Speaking is MULTI
CHANNEL
So, Avoid Reading Speeches!!
People BUY on emotion and justify with FACT.(ya’ gottta feel it!!)
KEEPERS IMPROVEMENTS
1.
2.
3.
1.
2.
3.
3X3 Feedback
Eye Communication
If you don’t have Eye Communication, you don’t have communication!
•Eye Dart•Slow Blink•The Triangle•The Ceiling/The Floor•The “VIP”
Learning the Behavioral Skills
Energy!
Learning the Behavioral Skills
Posture and Movement
Learning the Behavioral Skills
Use the READY Position
Learning the Behavioral Skills
Move out from behind Barriers
Learning the Behavioral Skills
Dress and Appearance
If in doubt, dress UP rather than dress DOWN
Learning the Behavioral Skills
Gestures and Facial Expressions
Find out what the NERVOUS BEHAVIOR is
that’s inhibiting you.
Learning the Behavioral Skills
The likability connection is not superficial, it’s the
authentic YOU
Learning the Behavioral Skills
A SMILE creates the likability connection.
Voice and Vocal Variety
Verbal 16%
Vocal 84%
Voice and Vocal Variety
ENERGY!! VOCAL VARIETY!!
Language and Nonwords
UH
UMM
AH
LIKE
YA’ KNOW?SO
YEAH AND
PAUSE
SUBJECT
1. POINT OF VIEW(POV)FOCUS
Your feeling, opinion, and attitude about the subject
2. LISTENERS
1. Who are they?2. What do they know
about the subject?3. How do they feel about
the subject?
3. ACTION STEP
1. General Action Step2. Specific Action Step
(Physical, measurable, time oriented)
4. BENEFITS
The Benefits YOUR LISTENERS will receive from taking your Action
Step(s)
(List three Benefits)
SHARP
StoriesHumorAnalogiesReferencesPictures
YOU