You’ve Got a

Friend

Published Quarterly for the Friends of Boyd Music and Pro Sound

What’s Inside...Page

A Little Note from Bob Boyd. . . . . . 2

News From the Web (with apologiesto Bob Ketchum)

by Bob Lincoln . . . .2

Steve Diederich’s Picks of theMonth . . . . . . . . . . . . . . . . . . . . . . . . .4

My Left Thumb by Ray Bell . . . . . . . .5

Guitar Notes . . . . . . . . . . . . . . . . . . . .5

Roland Introduces the V-Drums byGarry Moore . . . . . . . . . . . . . . . . . . . . .6

Employee Spotlight: Eric Ellis . . . .7

Customer’s Guide to the ServiceDepartment by Tom EdHockersmith . . . . . . . . . . . . . . . . . . . . .8

1998

Virtuoso Guitarist Richard Gilewitzto Appear June 13th at Boyd Music

YOU JUST CAN’T BEAT

BOYD MUSIC DRUM CLINICS!!

Last Fall, as a CYMBAL of our com-mitment to you, our customer, we pre-sented our first ever DRUM CLINIC. Itwas well received, and there wasSTANDing room only. Everyone whocame said it was the best they had seen,not just a bunch of ideas THRONEtogether. Now, if you will STICK withus, we will give you another CYMBALof our commitment and dedication toyou, the drummers of Arkansas. HEADon down to BOYD’S on the evening ofJune 25th, BOYD MUSIC proudly pre-sents our SUMMER DRUM CLINIC.

As you know, when you walk intoBOYD’S Drum Department, we do notSNARE at you or try to HI-HAT you.We give you our undivided attention andtry to answer all your questions. In fact,we BASS our DRUM CLINICS on yourmost frequently asked questions. SoRIDE on down to BOYD’S and CRASHour party on JUNE 25th. This time wewill show you How To Tune YourDrums, How to Choose the RightCymbals, What Drumheads are best foryou and as many other topics you canSTAND in one evening of informationand entertainment!!

Richard Gilewitz, nationallyacclaimed acoustic guitarist, compos-er, storyteller, and humorist will holda guitar concert and workshop atBoyd’s on Saturday, June 13th from2pm to 5pm. He will be performingpieces from his latest album,“Synapse Collapse” as well asdemonstrating a variety of guitartechniques.

Richard performs an eclectic mix-ture of blues, classical, folk, rock andjazz music, blending them in a styleall his own. His instructional guitarclinics are designed for all levels ofplayers from beginner to advanced.He explores a variety of elementsincluding right-hand positioning,“attack”, fingerpicking patterns as a

language, open tuning, slide, com-positional approaches, flexibilityexercises, and tips on increasingplaying skills.

Richard has appeared in concertwith the Indigo Girls, the SquirrelNut Zippers, The Little River Band,and Warren Zevon as well as come-dians Louie Anderson and Richard

Continued on page 5

Page 2

Department, buthe is a giftedwriter. He serves asour Managing Editor forthis issue. Always read hiscolumn. Steve Diederich has beenaround Boyd’s for many years.Steve, a professional drummer anddrum expert, also plays guitar andbass and can help you with yourcomputer and MIDI problems.

Tracy McMahen can do anythingfrom helping you to select a newguitar or bass to consulting with youabout the sound system for yourchurch. He will design AND installa new system. Garry Moore, anoth-er percussionist of note, also playsseveral instruments and is adept inany department, including Pro-Sound design and installation. He isalso a good writer; you have read hislucid and entertaining articles inYGAF. Lois Edwards skillfully

manages our finances, making surewe comply with all regulations andpay our bills on time. Lois keepstrack of your account and your pay-ments, and she performs a myriad ofother duties, including cheering usup every day with her infectiouslaugh.

Shawn Daniel, affectionatelyreferred to as “Catfish”, (no oneseems to know why) in his soft-spo-ken way, will help you to decidewhich guitar, bass or keyboard youshould choose. No pressure here,just good friendly advice and coun-sel, with a smile. Shawn also playsguitar very well, is a songwriter, and

This is about Loyalty.Thank you for readingour magazine. We havebeen mailing this

You’ve Got A Friend magazine(YGAF) to our friends since 1972.Over the years, many of you havetold me how much you enjoy andappreciate reading YGAF. Somesay you read it from cover to cover.

Above all, thank you for yourloyalty. We know there are manyplaces now for you to shop. We hereat Boyd Music are especially grate-ful that you come to see us. Webelieve loyalty works both ways.Boyd Music began as a “mom andpop” shop, and it still is a “mom andpop” shop. Donnie and I opened ourlittle music studio-store in 1962.Thanks to you and your loyalty, wehave a much bigger shop now, but asyou know, she and I are still there togreet you and shake your hand andvisit with you every day. Whetheryou have come to shop, or to get ourideas and opinions, or just to chat,you will see our smiling faces whenyou come in the door. If you everhave a problem with something wesold you, we are there to back upwhat we sell and to make sure youare satisfied.

Furthermore, besides Donnie andme, you will see the same folksevery time you come in. Most ofyou know and trust Steve and Tracyand Shawn and Eric, and Garry andDennis, and Gay and Lois andBobby, and Tim and Les and TomEd. Not much “turnover” here.Many of you ask for one of themwhen you come in or call.

You know multi-talented BobLincoln, “The Voice of BoydMusic” who is also one of our long-time guitar and bass teachers, andthe designer and manager of ourfamous Web site, www.boydmu-sic.com. Each Boyd team memberis multi-talented, so that no matterwho you ask, you will be wellserved.

You usually find Tom EdHockersmith in our Service

A Little Note from Bob Boyd

... We know there aremany places now for

you to shop. Wehere at Boyd Music

are especiallygrateful that youcome to see us.

Continued on page 3

NEWS FROM THE WEB...

(with apologies to Bob Ketchum)

by Bob Lincoln, Boyd Music Web Site Manager

With moreand more homesand offices acquiringcomputers that are capableof accessing the Internet and theWorld Wide Web, it is inevitablethat Boyd Music Center ventureinto the world of Cyberspace aswell. Our Online Storefront hasbeen available on the Web sinceApril 1st, 1997, and our Web sitehas been accessed over 2,000times since that date. And thisnumber of “HITS,” as they’recalled, is increasing exponentially.

It is important to note that eachof these hits is very similar to acustomer actually walking throughthe front door of Boyd’s. There aremany differences, however, if youchose the online experience. Avisit to the Boyd Web Site can beas “interactive” as you want it tobe.

You can read about upcoming,special events at Boyd’s. You canreply to an online questionnairethat will be forwarded to BobBoyd within 24 hours. You cansubscribe to the “PRINT” editionof our “You’ve Got a Friend” mag-azine which will be publishedtwice a year (more on this in aminute). You can view a list ofvendor “LINKS” to instantlyaccess the Web sites of Peavey,Fender, Shure, and many othern Continued on page 4

Page 3

works, is undamaged, and is whatI actually ordered!

9. If anything goes wrongwith my gear, I will enjoy repack-aging it and shipping it across thecountry, and being without it forweeks and weeks at a time, and Idon’t want a loaner if my geargoes down!

10. Every day, in every way,I want the lowest possible price,no matter what I have to give upto get it!

(surprise) I understand he shoots amean game of pool.

Eric Ellis manages our RentalDepartment, which has become verypopular for our friends who havetemporary need of sound systems.He also plays several instruments,and is a professional entertainer andsongwriter with his own band, “Mr.Happy”. Many people call for Ericwhen they walk in the door. Ericcan help you with your computer/MIDI problems, and any other musi-cal question you might have.

Tim Quertermous is one of our“oldest” resident BOYD’S staffmembers. He has been on our teamsince 1974. Our friends bring theirinstruments to Tim because theytrust him. He has custom-builtmany electric guitars and basses,notably all the instruments on stagewith the popular Little Rock group“The Groan-Ups”.

Les Hess somehow systematical-ly keeps all of your electronic equip-ment in good working order. He isalso gifted in many ways, and couldserve in any capacity at BOYD’S.Some say Les has only to “lay

hands” on their amplifier for it to be“healed”.

Gay Hurley works in the morn-ings as Receptionist and Coordin-ator for Boyd Pro Sound and in theafternoons as the friendly phonevoice of Boyd Music. She alsokeeps track of where you live, soyou will get your NEXT issue ofYGAF, and assists in many otherways.

Dennis Thigpen manages ourinventory, places all our orders, andoversees a very busy Special OrderDepartment. He will take the timeto locate anything you might need,even a specialized guitar pick or akaraoke track tape, or an instruction

Good news! Now you can besure you’re getting the lowestpossible price on all your musi-cal gear. Just repeat the followingaffirmations at least ten times aday (more if necessary) and enjoythe savings!!

1. I will never need more thanthree minutes of instruction onhow to use my new purchase!

2. I love reading dense, poor-ly translated owner’s manuals,especially in dim stage lights!

3. I do not want an ongoingrelationship with a music profes-sional who is well-versed in whatI am trying to accomplish!

4. I have no desire to hang outin a store where everyone is hav-ing fun and sharing ideas!

BOYD MUSIC’S “How To Get the Lowest Possible Price!”

5. I relish the challenge ofgoing head to head with big storecommission salespeople, as theypractice their amusing bait-and-switch and hard-close sales tech-niques!

6. I don’t want to know aboutsoftware upgrades, hardwaremodifications and new sounds.And I don’t need to know whatevery knob does!

7. I don’t care about having anearby and neighborly musicstore, where I can go and try outnew gear and see if I like it, withfriendly folks to show me how touse it!

8. I love the suspense of open-ing my mail order package anddiscovering if what they sent me

Little Note..., Cont. from page 2 book for blues guitar or bagpipes.Dennis has been a radio personalityand plays several instruments, as domost of our team members. He alsocoordinates our advertising.

That is the secret strength ofBoyd Music; everyone cares aboutYOU and what you need today, andeveryone “covers a lot of ground”by doing whatever needs to be done.

When you come into Boyd’s,you are our guest. We want you toplay our instruments. Boyd’s is the“Plug and Play Place”. There are somany things we do for you everyday that our out-of-state competitorscan not do.

Yes, loyalty works both ways.We are proud to say we are a “mom-and-pop shop”. We are loyal to you,and our customers are loyal to us.But our reputation is only as good ashow we treat our customers today.Principles don’t change. We putPrinciples before possessions, per-sonalities or politics. We know wehave to earn your business everyday. We know that you realize “thecheap price isn’t always the bestdeal”. Thank you and “keep comin’back”!

♠

... That is the secretstrength of Boyd

Music; everyone caresabout YOU and what

you need today...When you come

into Boyd’s, you areour guest.

procedure is simple, painless,and best of all IT’S FREE!

So please visit our Web siteat the following address:http://www.boydmusic.comand click on the “YGAFONLINE” button. Step-by-stepinstructions will show you howto download and install theAcrobat and help you begindownloading and enjoying thecurrent and past issues of our“You’ve Got a Friend” maga-zine.

If there are any questions orsuggestions, please e-mail me at:bob_lincoln@mail.snider.net orcall me at Boyd’s at (501) 664-3614. ♠

Page 4

manufacturers. You can evencheck out the electronic versionof our in-store bulletin board inorder to view and reply to any ofour online CLASSY-FIED ads,all from the comfort of yourcomputer chair...

Of special interest to somemight be the new “FRIENDSLINKS” page. Here you can linkto the sites of some local areabusinesses that musicians mightfind of interest such as music-related periodicals, recordingstudios, bands, and individualartists. If you fall into any of the

above categories and would likeus to provide a link to your site,please send e-mail to me at theaddress below.

There are many other thingsyou can do on the Boyd WebSite, too numerous to mentionhere. But you need to make noteof the following...

In the past, our “You’ve Gota Friend” magazine has beenpublished and mailed to youfour times each year. At least fora while, there will be only two“PRINT” editions of YGAF,Winter and Summer.

The upside to this is thatthere will still be four quarterlyissues of YGAF available, and inFULL COLOR to boot! But theywill only be available from ourWeb Site in Adobe Acrobat for-mat. Don’t be alarmed by this;the Acrobat is a utility you candownload from the Internet andinstall on your computer. The

...check out theelectronic version ofour in-store bulletin

board in order toview and reply toany of our online

CLASSY-FIED ads, allfrom the comfort of

your computerchair...

..the Web, Cont. from page 2 and MACs, and optional RAM cardsallow it to store and play backdozens of sequences. But this briefdescription only hints at the power

and value of this multifaceted line.Call us to learn more today.

Speaker stuff -- Peavey's newSP3G trapezoidal speaker cabinetboosts midrange response with itsversatile 3-speaker design. You canfeed this full-throated box up to 700watts of program power while its 15-inch "Black Widow" woofer projectsthundering bass and its combinationof horn and cone-type driverssmoothly sweetens the midrangecurve. The SP3G includes a ruggedstand adapter and a 3-way passivecrossover that can be bypassed forbi-amp operation.

Or if you're in the market for apowered speaker, check out our

JBL EON cabinets, a high-qualityalternative at a price that won't breakyour bank. ♠

GENERAL NOTES: Steve Diederich’s

Picks of

the Month

by Steve Diederich, All-Around ExpertConsultant,Boyd Music

Attention key-board players -- With the"QS" line, Alesis sets a new standardin keyboard design. By focusing onthe features that players really want,QS models achieve state-of-the-artperformance at incredibly affordableprices.

For example, the QS8 weighted88-key master synthesizer sells forless than most unweighted 76-keymodels, yet its piano-realistic actionrivals or surpasses anything avail-able. The QS8 provides true 64-voice polyphony and offers hun-dreds of sounds and multi-timbralmixes. Among its many unique fea-tures are an ADAT fiber-optic inter-face for digital recording and a high-speed serial interface for direct con-nection to your computer.

The QS8 includes a versatilesuite of useful software for both PCs

QS-8 weighted 88-key synthesizer.

YGAF SUMMER 1998

Owner: Bob Boyd

Editor: Melody Arsenault/The Desktop Design Shop

Managing Editor: Tom EdHockersmith

Technical Support: BobLincoln/WD Entertainment

bob_lincoln@mail.snider.net

Contributors: MelodyArsenault, Ray Bell, Bob

Boyd, Steve Deiderich, TomEd Hockersmith, Bob Lincoln,

Garry Moore

Page 5

warned, however, that some ofthe dance beats are so strong thatit could counteract the functionof a pace maker.

Aside from having a short leftthumb, life is good. But there aresome things I just don’t get. Ifany of you are thinking aboutlearning to play the guitar, andare looking forward to manyhappy years of fun and fulfill-ment on a tour bus or playing atyour local gin mill, first haveyour left thumb measured to seeif you meet the physical require-ments. This could save you a lotof time, trouble and heartachedown that long, lonesome road.Good luck! ♠

by Ray Bell, Instructor ofGuitar andMandolin, Boyd Music Academy

Years ago, myguitar teacher said that my leftthumb was not long enough forme to ever play anything reallyworthwhile on the guitar. Alas, Icouldn’t flop it over that topstring. So I decided to go intoclassical music.

Because of this one smallphysical handicap, I’ll never beable to play the really fun andinteresting places, such as theroad houses and places wherethey check you at the door to seeif you have a gun. (And if youdon’t, they give you one!) Thoseplaces have an atmosphere thatcannot be found anywhere else.The smell of yesterday’s smokeand stale beer hangs heavy in theair, but after being there for anhour or so you don’t notice it somuch, and besides there arediversions that will take yourmind off such minor flaws.

The light, or lack of it, is kindto one’s appearance and the gen-eral human condition, as every-body looks several years youngerthan they really are. This alsomakes it more difficult to see thescales on the “lounge lizards.”This quality is so strong, it canturn pork fat into lean beef. Isuppose seeing things in a “betterlight” is relative.

What a nice coming togetherof social graces and wonderfulmusic! Older patrons should be

MY LEFT THUMB

BOYD MUSIC

ANNOUNCES NEW

PRICING STRUCTURE$$$$$$$$$$$$$$$$$$$$$$$$$

We are proud toannounce a new pricingstructure that will allow usto offer special discountson much of our new mer-chandise. We are currentlyin the process of re-mark-ing merchandise with newprice tags listing the manu-facturer’s suggested retailprice, followed by our new“Boyd Discount Price”. Besure to stop in and checkout the savings! (Pleasenote: most sale items maynow be financed with nomoney down with approv-ed credit through our newBank One or WhirlpoolFinance accounts!)

GUITAR NOTES

One of these years, Shawn"Catfish" Daniel will get thatLed Zeppelin tone down. In themeantime, he's got some sugges-tions on how to achieve yourfavored sound at a bargain price.In the "best buy" category forguitarists, Shawn singles out twotried-and-true favorites and atechnological whiz. Shawn

claims that the Peavey "Bandit112" is itself a steal. His choiceis not exactly original, as proba-bly more Bandits have been sold

Lewis. He has also headlinednational music festivals across thecountry.

As a recent recipient of “Best ofthe Bay” as best solo acoustic artistfrom Tampa’s Weekly PlanetMagazine, Richard continues tomesmerize his audiences with hyp-notic playing and world-class sto-rytelling.

For a “Richard GilewitzPreview”, be sure to tune in to88.5FM KABF radio on FridayJune 12th at 3:30pm and hear aninterview with Richard duringBlues Hour.

Then attend Richard’s concertand workshop on Saturday, June13th at 2pm for an afternoon ofinformation and engaging enter-tainment!

Check out Richard’s web site athttp://songs. com/gilewitz. ♠

Gilewitz..., Cont. from page 1

Continued on page 7

Page 6

ROLAND INTRODUCES

THE V-DRUMS

by Garry Moore, Drum Consultant, Boyd Music

Acoustic ande l e c t r o n i cdrummers alikeshould take note of thelatest- and quite possiblythe best so far - entry in the elec-tronic drum set market: theROLAND V-PRO Drumset.

I have personally never been afan of electronic drums for the samereasons most other drummers arecool to them. For one thing, theyjust don’t feel like real drums.Playing surfaces, almost withoutexception, have been made of rub-ber covering a hard supporting sur-face. Unless one’s playing tech-niques are adjusted to this surface,there is a good possibility of handand wrist injury with extended play-ing times.

Along with this rather hard play-ing surface comes the problem ofpad sensitivity. If drums brain sen-sitivity is adjusted so that intricate“ghost notes” register, pad crosstalk(one pad firing another) becomes aproblem. And despite any sensitivi-ty adjustment, playing with brushesis simply an impossibility. Thenthere is the problem with the soundof electronic drums. Most peopleare very impressed with their initialexposure to electronic drum soundsbecause they are the same type oflarge ìin-your-faceî sounds that onehears on popular recordings. Thisinitial impression begins to wane,however, when the player realizes

that the sound produced by a givenpreset is the only sound produced bya preset, unlike a read drumset,which can produce hundreds ofsound variations depending on howhard it is played, what it is struckwith, or where the drumhead or rimis played.

Finally, there is the appearanceissue. Part of the appeal of a realdrumset is the visual impact it has onboth the player and the audience.Let’s face it: a ton of drums, cymbalsand hardware is nothing short of avisual feast for the eyes. Drums arelovely to look at. Electronic drumsare not.

Enter ROLAND with what manyagree is the first serious attempt toovercome all of the electronic drumshortcomings.

The “V” part of the V-Drummoniker stands for “virtual” - virtualdrums. In other words, Rolandísintent is that sitting behind a set ofV-Pro Drums will closely mimic theexperience of playing a “real” drumkit. Here’s how that is accom-plished:

First, Roland has developed a“pad” that is, in many respects, areal drum. It has a shell, a tunablehead (made by REMO), a rim, andtuning lugs. Because one is actuallyhitting a real drum, it feels like a realdrum. And it looks like a real,although short, drum. And the padsare mounted on a real drum rack.

Sounds? They’ve got ‘em. Andhow! The neat thing about the drum

sounds here is that the player createsthem individually, just like on an“ordinary” drumset, but with evenmore flexibility. The drum brainhere uses Roland’s CompositeObject Sound Modeling (COSM)technology, which allows the drum-mer (you) to construct not only adrumset, but the environment inwhich it is played!!

For example, you may choose adrum with wooden or metal shell,you may choose the shell size,choose the type of heads on thedrum, and even the type of mufflingon the drum. Once the drum is con-structed, the player can “tune” it tohis/her personal tastes. This processtakes place across the entire drum-set, from snare to toms to bass drumto cymbals.

Now the drummer can constructthe environment the drum exists in.Place the kit “virtually” in a garage,in a large hall, in a cathedral, evenoutside! Now choose what type ofmicrophones you want to use torecord the drums. Then place themicrophones wherever you like: tophead, bottom head, overhead, or allthe above. Next, one may choose

effects applied to the drums. Delays,choruses, reverbs...any digital effectcurrently available.

In short, you may construct theV-Pro Drum sound exactly as youwould create a regular drum set, butwith a difference. The V-Pro Drumsmay be configured as numerousdrumsets that can be “called up”with the touch of a button.

Add this to the onboardsequencer and metronome functions

V-drums TD-10 percussion sound module.

Custom setup featuring the TD-10.

Continued on page 7

Page 7

Employee Spotlight:

Eric Ellis

Affectionately known as our"rental overlord," Eric Ellis pro-vides Boyd customers with aninvaluable resource. As the manag-er of large and varied rental depart-ment, he is well-equipped to assistpeople in selecting just the rightcombination of equipment, whetherthey need only a single wirelessmicrophone or an entire sound andlighting system.

Eric is quite popular with cus-tomers, but his cheery dispositionand casual appearance may actuallymask the knowledge, talent, andhard work he brings to their aid. Anaccomplished guitarist and singerwith the popular local band, Mr.Happy, Eric boasts extensive fieldexperience with the latest in comboinstruments, sound systems, andrecording technology. Years ofcoordinating equipment rentals forbands, DJs, institutions, and studioshave exposed Eric to numerousproducts and to innumerable com-

binations of them. As a result, hecan probably claim the broadestknowledge of sound equipment ofanyone on staff at Boyd Music. Heknows what is needed for varioussituations, and he knows how tomake it all work together.

Just as importantly, Eric is a niceguy. A devoted family man, heprizes the time he spends with hiswife, Cynthia, and their two chil-dren, Geoffrey, 5, and newcomerJulia, who'll celebrate her first birth-day in August. So congratulationsEric; you deserve the spotlight. ♠

and you have a real powerhouse of adrumkit, that is useful in any type ofplaying situation. Wow!

BOYD MUSIC CENTER isexpecting delivery of our first V-ProDrumset any day now. We inviteyou to come by and experience thebest electronic drumset availabletoday! ♠

than any other guitar amp in his-tory -- and with good reason.The rugged, reliable Banditoffers 80 watts of transtubepower (100 watts with optional8ohm extension speaker), twochannel operation, reverb, and3-band EQ, all at a very afford-able price. Shawn also notesthat Fender's new "CaliforniaStrat" gives players a chance toget an American-made versionof this classic instrument at acost level where only importscould recently go.

Finally, Shawn highlights theinexpensive Zoom "505" multi-effects pedal. Offering 24 pro-grammable patch locations and24 popular effect types (up tonine simultaneously usable), the505 comes equipped with tuner,stereo output, and master levelcontrol -- all in a compact andconvenient design.

Usually more interested inshipping schedules and perhapsbass guitars, today DennisThigpen has an announcementfor electric guitarists. Dennisalerts you that Boyd Music haspicked up the exciting line ofGuild electric guitars and urgesyou to stop by and try out one ofthese beautiful, high-qualityinstruments today. ♠

..V-Drums, Cont. from page 6 ..Guitar, Cont. from page 5

Shop the ShopThe Service Department at Boyd

Music offers much more thanrepairs. Did you know that we carrya comprehensive selection of pick-ups for amplifying your guitar, man-dolin, violin, upright bass, andmore? Among the lines we stock areSeymour Duncan, EMG, Fishman,Dimarzio, Rio Grande, Fender, andGibson. We also carry a variety ofparts and accessories for stringedinstruments, including bridges, straplocks, tuning keys, and much more.

Need some speakers or parts foryour cabinets? We keep a wideselection of drivers and horns as wellas crossovers, grille cloths, corners,handles, feet, casters, and exteriorcoverings. Need cables and connec-tors? We maintain the largest selec-tion of pro-audio cables in thisregion, including patch cables, insertcables, and snakes.

So come by the service depart-ment today, and remember to checkout our complimentary snack selec-tion. ♠

When You Purchase Equipment

1. Keep your receipts. You willneed them if you expect to receivewarranty service.

When You Realize YourEquipment May Need Servicing

1. Understand that to be fair werepair items in the order we receivethem, so you will almost certainlyhave to leave your equipment withus for a few days -- even for whatmay seem minor repairs.

2. If it is especially difficult foryou to leave your equipment -- forexample, if you live a great distancefrom us -- call first to set up anappointment.

When You Bring YourEquipment In For Service

1. Know the problem. We needto know what the equipment isdoing that it should not and what isit not doing that it should.

2. Be specific. A vague descrip-tion of the problem can lead to poorresults and added expense.

3. Plan ahead. Be sure to dis-cuss any applicable warranties withus and to present any necessary doc-umentation when you check yourequipment in. Keep your claim-check, and be ready to present it tous when asked. Be aware that repaircharges are due in full at the time theequipment is retrieved and may only

Customer's Guide to the ServiceDepartment

by Tom Ed Hockersmith, aka DriverMan

No one enjoys havingequipment repaired; unfortunately,if you use something long enough itwill inevitably break down. Theservice department of Boyd Musichas prepared this guide to make thisexperience as painless and inexpen-sive as possible. Most of these sug-gestions will serve you when deal-ing with us or with other repair facil-ities. A more comprehensive ver-sion of this guide is available in theFall Edition of YGAF which youcan access online at our Web site(http:// www.boydmusic.com).

be paid by cash, check, or creditcard.

Before Coming to RetrieveYour Equipment

Call first, and check to see if yourequipment is ready. Unlike mostrepair shops, we prefer that you callus. Someone will always be avail-able during store hours to take yourcall. However, please do not take acommittee approach. If you are act-ing on behalf of an organization,designate one person only to com-municate with us to avoid confusion.

When You (or your agent) Call toCheck on Your Equipment

1. Know the type, manufacturer,and model of your equipment. Atthe very least be able to describeyour equipment in a way that distin-guishes it from similar equipment.

2. Know both the person or insti-tution's name and the claim-checknumber under which the equipmentwas checked in. Although we useclaim-checks to verify ownership, itis easier for us to locate the equip-ment itself by looking for yourname.

When You (or your agent) PickUp Your Equipment

Have your claim-check and anynecessary warranty documentationwith you when you come to theservice counter. ♠

5702 West 12th StreetLittle Rock, AR 72204(501) 664-3614Fax: (501) 664-3645

US Postage Bulk Rate

PAIDPermit #1357

Little Rock, AR

Remember to check out our Web site at http://www.boydmusic.com

Look for Boyd’s “Harmony in the Kitchen” featured recipe in next issue!

BoydMusic

Center