Your Best Foot Forward: How to Take Charge of Your Career Developed and Prepared for: Power up your Professional Presence Jan Dwyer Bang, MBA, CSP After attending this training session, you will be able to: Discover the essentials of projecting a professional presence Discover the factors that make up your Emotional Intelligence and assess your current "EQ" rating After attending this training session, you will be able to: Identify how to communicate assertiveness, tact, and diplomacy, while listening to others Recognize ways to increase your ability to deal with conflict, negotiate with others, and organize your work Identify key growth areas and begin to develop an action plan Division of Administration Division of Banks Division of Consumer Services Division of Credit Unions Division of Securities MORE TOOLS Resources SlidesGenerational articles Organize your work tips Assertive Communication tips Thank you ADMINISTRATION Gloria Papiez, Deputy Director and Division Director of Administration Gerri Davis, HR Director, Administration Jeannette Terry, Human Resources Consultant 4, Administration Trish Lamb, Human Resource Consultant 2, Administration Manny Udarbe, Human Resource Consultant 2, Administration BANKS Roberta Hollinshead, Program Manager, Division of Banks Shannon Melody, Financial Examiner Supervisor, Division of Banks Thank you CONSUMER SERVICES Charlie Clark, Division Director, Consumer Services Tani Thurston, Financial Examiner Supervisor, Consumer Services Alan Leingang, Financial Examiner Supervisor, Consumer Services CREDIT UNIONS Linda Jekel, Division Director, Division of Credit Unions Jane Johnson, Financial Examiner Supervisor, Division of Credit Unions Myriam Powers, Financial Examiner 4, Division of Credit Unions Brent Nielsen, Financial Examiner 4, Division of Credit Unions Thank you SECURITIES Joanne Jones, Program Manager, Chief of Licensing and Examinations, Division of Securities How would you define professionalism? The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well. -Merriam Webster Of, engaged in or worthy of the high standards of a profession; having a high quality or status. -Websters New World College Dictionary There was a moment when I changed from an amateur to a professional. I assumed the burden of a profession, which is to write even when you don't want to, don't much like what you're writing, and aren't writing particularly well. - Agatha Christie, An Autobiography Quote for Thought Being a professional is doing the things you love to do, on the days you don't feel like doing them. - Julius Irving Professional Presence Knowledge Test & Self-Assessment How you appear How you communicate How you react Professional Presence It takes 30 to 60 seconds for someone to make an immediate judgment about you. People form up to 11 different opinions about you in those first 30 seconds. The great majority of those opinions are formed within the first 7 seconds. The Brand Image of DFI Employees having contact with the public, stakeholders, legislative staff, state legislators, or other staff officials are expected to exercise their professional judgment and dress in a more formal manner appropriate for the circumstances. - Adapted from DFI Dress Guidelines, March 12, 2007 Short sleeves short career. - Kenneth Bublitz, DFI One of my co-workers told me a piece of advice that I will always remember, Dress for the job above you, as if you are interviewing. -Shannon Melody, Financial Examiner Supervisor, Banks, DFI I have always ascribed to the classic book, Dress for Success. -Alan Leingang, Financial Examiner Supervisor, Consumer Services, DFI John T. Molloy, Dress for Success Humility and knowledge in poor clothes excel pride and ignorance in costly attire." William Penn Professional Behaviors Take up space Project your voice Use strategic pauses Walk with purpose Make eye contact What to do in Meetings Be prepared Be on time Greet the attendees Make introductions Share meeting purpose & outcomes Use peoples names in conversations Engage the person you are talking with Do not be heavy-handed in your recommendations What to do in Meetings Dont dominate the conversation Seek to understand the other person Tailor the message to the audience Be assertive in your recommendations Watch your extraneous words Watch your voice inflection (Ending your sentences with an upward inflection projects insecurity) Show confidence Dont disagree with your colleagues in front of your client Perceptions matter (ear buds, inappropriate conversation, foul language, not explaining why you need to leave earlyall of these behaviors send a message) Be professional in your examination meetings We didnt actually overspend out budget. The allocation simply fell short of our expenditure. -Keith Davis Basic Principles for Communication Be direct Be clear Be human Be flexible S = Specific M = Meaningful A = Attentive R = Relational T = Trust-building Effective Communicators are: Professionals Understand themselves and how their behavior affects others Understand their reactions to other people Know how to capitalize on what they do well Have a positive attitude about themselves Know how to adapt their behavior to meet the needs of others Common Language Non-threatening Non-judgmental Safe for everyone to use PPT 4-4 Thoughtful Steadiness Accepting Influence Accepting Steadiness Active Questioning DominanceInfluence Active Dominance Questioning Conscientiousness Direct, results-oriented Expressive, Relationship Analytical, DeliberateSupportive, Cooperative A situation when your wishes differ from those of another person. What is Conflict? Change your Thinking Cognitive therapy is based on the idea that when you change the way you think, you can change the way you feel and behave. In other words, if we can learn to think about other people in a more positive and realistic way, it will be far easier to resolve conflicts and develop rewarding personal and professional relationships. - David D. Burns What do you think of when you think of Emotions? Emotions ConventionalHigh Performance Sign of weakness No place in business Table them Interfere with good judgment Sign of strength Essential in business Integrate them Essential to good judgment Emotions ConventionalHigh Performance Distract us Sign of vulnerability Inhibit the flow of objective data Motivate us Make us real and alive Provide vital information and feedback We Need our Emotions! Question for Discussion (Big) Life Decisions: %____(Logic) %____(Emotion) Emotional Intelligence It is emotional intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations! Emotional Intelligence EQ relates to your ability to motivate yourself and others, manage your moods, think clearly despite strong emotions, and be hopeful. - Daniel Goleman Emotional Intelligence Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. -Daniel Goleman Self-Awareness Know yourself! Self-Management Manage your emotions Social Awareness Ability to be empathetic Relationship Management Ability to collaborate with others EQ and Leadership Emotional intelligence is central for leadership. The importance of EQ increases, the higher you go up in an organization. For star performance in all jobs, every field, emotional competence is twice as important as purely cognitive abilities Emotional Intelligence Is tapping into the creative energy and information that emotions can give us as a leader or professional, using positive emotions (called resonance) to help a team move forward. Resonance The Latin Word, resonare, to resound Resonance The reinforcement or prolongation of sound by reflection, or by synchronous vibration. - Oxford English Dictionary What do you think is your teams emotional temperature? What are some ways you can increase the mood of your team? Short Assessment in your Appendix Emotional Intelligence Self Assessment Tips to increase your Self Awareness Check in What is your Energy Level right now? Level of open-mindedness right now? Current Level of focus? Connect feelings with their sources Expand your feeling word vocabulary Factors that Influence Self-Management Frequent physical activity Eating 5-6 times a day Using humor Deep sleep Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf Are my emotions worth catching? Dont get overwhelmed by your emotions. As the meeting heats up, stay open and talk slowly and calmly Say, Heres how I feel about this or What leads you to conclude that? or Are we starting with different assumptions? Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf Tips to increase Social Awareness Become an observer of others (Try to put yourself in someone elses shoes) Pay attention to peoples non verbal communication Develop the skill of coaching not advising Tips to increase Relationship Management Learn to be optimistic Withhold your judgments Expect the best from the start Tips to increase Relationship Management During conflict, calm down, tune into your own feelings and show a willingness to work things out Draw all of your team members into active participation Share credit Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf How to Increase your EQ EQ FactorWays to Increase It Self Awareness (Accurate Self-Assessment) Self-Assessments - Communication Style or Emotional Intelligence Assessment After attending this training session, you will be able to: Discover the essentials of projecting a professional presence Discover the factors that make up your Emotional Intelligence and assess your current "EQ" rating After attending this training session, you will be able to: Identify how to communicate assertiveness, tact, and diplomacy, while listening to others Recognize ways to increase your ability to deal with conflict, negotiate with others, and organize your work Identify key growth areas and begin to develop an action plan ACTION PLAN Power up your Professional Presence Jan Dwyer Bang, MBA, CSP