You can do anything, but you can’t do everything

Download You can do anything, but you can’t do everything

Post on 11-Nov-2014




2 download

Embed Size (px)




<ul><li> 1. You can doanything, butyou cant doeverything The end of chat reference at a small undergraduate university Lauren Magnuson, MA / MEd </li> <li> 2. The University 1778Students 3 librarians + 200Faculty </li> <li> 3. A place for learning and creating. </li> <li> 4. Systems &amp; E-Resource User SubjectEmerging Management Experience &amp; Specialist forTechnologies Web Content Humanities Social Sciences Education </li> <li> 5. Reference 2011-2012 # of Contacts Chat Texting 8% 19% Phone 10% Email In-Person 42% 21% T=904 </li> <li> 6. Do,Or do not,There is no try. </li> <li> 7. #chatproblems Hello?! </li> <li> 8. #chatproblems </li> <li> 9. #chatproblems </li> <li> 10. FunctionalReliableUsableEnjoyable </li> <li> 11. Digsby Zoho Chat LibraryH3lp Chat only (at the time) $$ Embeddable Embeddable Free Free Glitchy Ugly Meebo-ish YATTC (Yet No Another history Thing to Easily Check) missed chats </li> <li> 12. Meanwhile. </li> <li> 13. LibAnswers Knowledgebase SMS Twitter Embeddable question forms Public Knowledgebase Analytics Email notifications </li> <li> 14. Campus-Wide Knowledgebase </li> <li> 15. Analytics </li> <li> 16. Statistics </li> <li> 17. Query Spy </li> <li> 18. Cost (based on FTE) LibAnswers Basic $759/yr Analytics Module $299 SMS Add-On $360 $1418/yr </li> <li> 19. ROI $.16 a view (so far) Accountability Visibility </li> <li> 20. If a chat box falls over in a forest Reference transactions increasing Capitalizing on social media </li> </ul>


View more >