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Xerox KuwaitKeeping The Future In Ink

As the premier distributor of Xerox products in the region, Xerox Kuwait is committed to providing the highest quality products and services possible to its customers. In fact, belonging to a global giant, they are mandated to make the long-term satisfaction of their clients a priority and have shaped themselves around this central ideal.Operating as part of Alamana Industries, a Yusuf A. Alghanim & Sons company, Xerox Kuwait is a technologies and services provider that enables industries and businesses to deploy smarter document solutions strategies and work more efficiently. Striving to be the market leader in technology, document and consulting services, providing innovative technologies, products and services to improve their customers’ business results.

WRITTEN BY JACK SLATER

KEEPING THE FUTURE IN INK

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XEROX KUWAITMEMBER OF ALAMANA INDUSTRIES

965 1881111BIT.LY/1OBPEHB

Internationally recognised as one of the best employers in the Middle East and one of Asia’s best employer brands, as well as having the best corporate governance in Kuwait, Xerox Kuwait

benefits from supportive strength for their decisions and guidance from the experience of their mother company.

There is also massive scope for further growth and development for Xerox Kuwait. Alghanim Industries operate in manufacturing, engineering, automotive sales and services, retailing of consumer electronics and household goods, fast moving consumables, food and beverage, shipping and transportation services and even oil and gas. They deal with over 300 global brands and agencies and employ some 14,000 people from 64 different nationalities. An 80+ year heritage as a successful commercial enterprise in the Gulf region and a proven track record of reacting to economic and market changes has resulted in a diversified multi-national corporation that has built a reputation synonymous with market leadership.

As such, Xerox Kuwait has been shaped by one of the best and aggressively expanding companies in the world and one of their key responses is to place a high value on the commitment and investment to their people who contribute to the continued growth and vitalisation of our business. Indeed, Xerox Kuwait have become renowned for their progressive business culture and management philosophy and their knack for finding and developing talented and energetic people.

Reliably one of the most recognised leaders in their industry, Xerox Kuwait understands the importantance of continuous

XEROX KUWAIT

In terms of operational ability, they find themselves in a fantastic position since their umbrella company, Alghanim Industries, is one of the largest, privately owned companies in the Gulf region. A multi-national company with operations in 40 countries, Alghanim Industries is a multi-billion dollar conglomerate with more than 30 businesses.

research and development to ensure that all products comply with appropriate national and international environmental safety approvals and certifications and this kind of intense dedication to ongoing improvement can be seen in the uptake of their national service support which utilises leading edge technology to optimise service (mobile phones, portable workstations, electronic technical documentation, bulletin boards, inventory and call management services).

Communication plays an important part as clients and customers are willing to tolerate down time as long as it has been scheduled and expected and such maintenance activity is incorporated in all product service standards, while service engineers deliver the highest fix rate on first visit (supported by local, national, international technical specialists and escalation processes to manufacturing line).

Understanding that they deal with people, responsiveness is a crucial provision and support is available with extended hours seven days a week, with all personnel carefully and thoroughly trained in customer services to offer the best service possible. Relationships make the biggest part of their business and customer satisfaction has become the number one corporate objective.

At a press conference on 29 April, with the presence of Mr. Mohamed AbouKhalid – AlKhat printing press General Manager and Mr. Ayman Mattar –General Manager of Xerox –Kuwait unveiled its latest technology, the iGen 150 digital printing press and adding it strengthens Al-Khats digital production line.

The event started with Mr. Mohamed AbouKhalid giving a speech where he expressed his happiness that they are ahead in the world of the digital printing technology, which presents the unlimited future of digital printing in Kuwait. Mr. AbouKhalid proudly added that Al-Khat continues to be committed to innovation, being the first to invest in the latest high-end digital printing press in Kuwait. He then expressed his deep belief that Xerox iGen 150 and its software will have an effective role in providing new services to meet current and future needs of his clients and positioning them as the market leader in digital printing offerings.

He stated that this is not new for Al-Khat Printing press, a company that was founded in 1983 and has been serving up excellence for its local and regional clients. They have valued the importance of client service and quality printing combined with state-of-the-art technology to create memorable client

experiences. These core values continue to be the foundation of their success. Furthermore, the facilities, the equipment, the staff, the training programmes and the innovative solutions they deliver are always enhanced to ensure that they continue providing the same unparalleled service and products.

Mr. Ayman Mattar started his speech with “Al-Khat Printing Press is always ahead of the curve, investing in the most advanced technology in the world. In 2009, Alamana Industries (Xerox Kuwait) installed the first high-end digital printing press in Kuwait, the iGen4, through the successful engagement with Al-Khat. The journey of growth and partnership continues today with the official launch of the flagship iGen 150 positioning Al-Khat Printing Press one of the largest digital service providers in the Middle East”

Ayman continued to point out the features of the new Xerox iGen 150, which include increased print speeds of up to 25% (the 150 pages-per-minute press delivers 3,000 26-inch oversized sheets per hour). Each page is created with patented image-on-image technology and matte dry ink for vivid colour digital prints and reduces the time and effort needed to achieve consistent high-quality output with the following features:

A new 2,400 x 2,400 dpi imaging system – the most precise resolution available on an iGen system to date. New line screen delivers refined shape, sharp detail and text quality.

An Auto Density Control System detects and corrects streaks before they occur.

Automated Colour Maintenance replaces and eliminates manual steps by analysing colour and notifying the operator when the press is ready for production.

Alamana Industries – the exclusive distributor of Xerox products in Kuwait – is a part of Yousef Ahmed Al-Ghanim & Sons. Xerox Kuwait provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments.

The focus on quality, customer satisfaction, continuous improvement and business operational excellence has been a mainstay of the Xerox Division for many years. As a result, they are proud to have been recognised as having the “No. 1 Customer Service in Kuwait,“ by independent evaluation bodies. Their 25 fully-mobile, professionally-trained engineers deliver a programme of unparalleled support, based on three key elements: reliability, responsiveness and relationship.

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