xay dung mang 3cx

5/25/2018 Xay Dung Mang 3cx

1/26

TRNG I HC CNG NGH SI GNKHOA IN- IN T

ti n:

XY DNG H THNG MNG 3CX

Gio Vin HngDn: Hong Xun DngSinh Vin ThcHin : TrnMinh Khoa

HunhThKim Nga

Thnh phHCh Minh, thng 4 nm2014


2/26

VoIP (vitttcaVoice over Internet Protocol, nghal

Truyngingni trn giao thcIP) l cng nghtruyntingni cacon ngi(thoi) qua mngthng tin sdngbgiao thcTCP/IP. N sdngcc gi dliuIP(trn mngLAN, WAN, Internet) vithng tin ctruyntil m ho cam thanh.

thchinvicny, inthoiIP, thngctch hpsncc nghi thcbo hiuchunnhSIP hay H.323, ktnitimttngiIP (IP PBX) cadoanh nghiphay canh cung cpdchv.

TNG QUAN V H THNG VOIPGiithiuvcng nghVoIP:


3/26

Voip chuynitn hiuthoitinthoitngt

analog vo tn hius(digital) trckhi truynquaInternet, sau chuyningcli unhn. Khitora mtcucgi Voip dng inthoivibiuhpchng ta snghe m migiquay ssxy ra sautintrnh ny. Voip c thtomtcucgitrctiptmy tnh dng inthoitngnghay dngmicrophone

NGUYN TC HOT NG CA VOIPV CHT LNG CUC GI

Nguyn tchotng:


4/26

KtniPC-PC KtniPC-My thoi KtniMy thoi-My thoi


Cch thctruynthoitrong IP


5/26

C rtnhiuyutnhhngtichtlngdchvcho thoitrn IP nhngcc tham sch yul : Trtrong hthngVoIP Jitter (L hintngsai lchthigian, gi tin n

chkhng ngthiim) Mt gi tin


ChtlngcucgiVOIP:


6/26

SIP l giao thciukhinbo hiuthuclpng

dng, cpht trinnhl mtchunmRFC 2543caIEFT. N datrn ngungcWeb (HTTP) v cthitkkiumodul, nginv ddng mrngvicc ngdngthoiSIP

SIP l mtgiao thcbo hiuthitlp, duy tr vktthc cc phin aphngtinnh: thoiIP, hinghv cc ngdngtngtkhc lin quan nvictruynthng tin aphngtin.

GIAO THC SIP TRONG H THNGMNG 3CX

Giithiuvgiao thcSIP


7/26

User agent client (UAC):mttrnh ngdngcaclient khitoyucuphin SIP.

User agent server (UAS):mttrnh ngdngserver lin lcvi

ngisdngkhi nhncmtyu cuSIP vn plipngtheoyu cucangisdng.


Cc thnh phntrong SIP


8/26

INVITE: btuthitlpcucgibngcch gibngtin

miucuikhc tham gia. ACK: bntin ny khngnhmy trmnhncbntin trlibntin INVITE

BYE: btuktthc cucgi. BYE: btuktthc cucgi.

REGISTER: ucuiSIP sdngbntin ny ngk vimy chngk. OPTION: sdngxc nhnnglccamy ch. INFO: sdngticc thng tin nhm bo DTMF


Cc bntin caSIP


9/26



10/26

Ddng ci tv cuhnh: Dqunl:

Titkimchi ph inthoi: Khng cndy inthoiring bit: Khng snh cung cplock-in: Khnngmrng:

Dchvkhch hng tthn, cithinnngsuthotng: Dthao tc cho ngidng: Nhiutnh nngtin tin: Kimsot tthnthng qua bo co tthn:

TNG QUAN V 3CX2.1/ cimca3cx Phone System for Windows:


11/26

3CX Phone System dnh cho hiuhnh Windows, ihicc yucusau y: Windows 7, windows server 2008 R2, windows 8.1, windows

server 2012 R2

Port 5060 (SIP), 5090 (ty chncho tunnel) phicmtrn Firewall

Port 5480-5488 angtrng, chac ngdngno angdng. .NET Framework version 4

1 Gigabyte RAM, Pentium 4 hoccao hn My tnh phic Internet Explore, Fefox hocChrome

TNG QUAN V 3CXCi t3CX Phone system:
http://dinhchithanh.com/category/solutions/firewall/http://dinhchithanh.com/category/solutions/firewall/


12/26

Chnngn ngsdng, mcnhl English hthngkhng cTingVit.

nhpachIP cng cng, hthngcata dng trong mngnibmngLan nn c thbqua bcny To hthngthng3CX mihockhi phchthngcc Chndi casinthoita chndi l 3 s. Thitlpcho voice mail

Nhptn v mtkhusau ny ta c thngnhpvo hthngthitlphthng. Thm sextension Chnqucgia mnh ci hthng3CX chnnh cung cpdchvVoip

TNG QUAN V 3CXCuhnh cho 3CX.


13/26

Cuhnh cho soft phone 3CX phone for windows v X-LiteTa vo phn ci tcasoft phone v nhpci thng s: Extension Number . Authentication ID.

Authentication Password. IP location

TNG QUAN V 3CXCuhnh trn cc my client htrgiao thcSip


14/26

Cuhnh cho inthoiIP Phone Cisco 7960. Trn my ch3cx phichnngmodem camy inthoi,

nhpngachMac Address caIP Phone Ci phnmmPumpKIN lm TFTP server trn m ch3CX Dng modem ADSL c snDHCP cung cpachIP cho

inthoi

Trn inthoiIP phone ta phimgiao thcTFTP mcAlternate TFTP v nhpIP local camy ch3CX th my stcuhnh.

TNG QUAN V 3CXCuhnh trn cc my client htrgiao thcSip


15/26

nhthigian trong vi giy m chng ta munhthngchitrckhi xem xt cucgi

Chuyncucgikhi khng btmy( No answer). ChuyncucginVoice Mail. Chuyncucginsinthoidi ng Chuynliginmtextension khc

Chuyncucginmtslngbn ngoi hocID Skype Ngtktnicucgi.

Khai thc cc dchvca3CXChcnngchuyncucgi khi khng nghe

my(Forwarding).


16/26

Chuyncucgikhi my bn( phone is busy). Trong chuyncucgikhi my bncngc cc chc

nngtngtnhtrong chuyncucgikhngnghe my (Forwarding).

Khi angbnnghe my nhngc cucgith2 gi

tim ta munnghe th ta phichnchon mIwant to be able to accept more then 1 call at the sametime. cucinthoith2 chung.

Khai thc cc dchvca3CXChcnngchuyncucgi khi bn(phone is buy)


17/26

Trong Voice email c nhngchcnngsau:

Enable voice mail: btttchcnngvoice email cho mtsinthoi. Disable voicemail Pin Authentication: btttchcnngkhi givo

hpththoic cnnhpmtkhuhay khng. Play call ID: cID cangigi Pin number: l mtkhunhpno khi givo hpththoinu

khng nhpngskhng nghe clinhn. Read out date/ time of message: cngy gicanhngtin nhn

ghi nhn. Ghi m licho camnh chnh mnh cho hpththoi.

Khai thc cc dchvca3CXChcnnghpththoi( voice email).

Hpththoil dchvkhi c cucginm ta khng trlihocangbnth ngigic thgililinhncahta c thnghe likhi rnh.


18/26

ghliton bcucgicamtExtension ta c

ththitlptrong 3CX system bngcch vo EditExtensionoption. Ta nhuvo mcRecord ghi m littccc cucginv i.

Trong lc mthoinuc cucgino quan trng

ta chngc thchngghi m licucgibngcch nhnvo Record trn mng hnh.

Khai thc cc dchvca3CXChc nng Ghi m cucgi.


19/26

Cho php ngidng nhn thyshindincathnh vin nhm

Cho php ngidng xem cc cucgicthchinbithnhvin trong nhm Hinthshindincangisdngcho cc thnh vin nhm Hinthcc cucgicangidng cho cc thnh vin nhm

Cho php ngidngc lin lctrong phnmrngkhc. Cho php ngidng thm / sa/ Xa achlin lctdanh b

Cng ty

Khai thc cc dchvca3CX

Qunl nhm (Extension Groups)


20/26

Cch chcnngcachung nhm.

Tosmy oiincho nhm. Cch thc chungcanhm.

- chung ng lot cho tt c cc extension- chung cho extension u tin, sau nu khng

nhc my th n s chuyn qua extension tip theo. Ch nh cc extension s tham gia vo group ny.

Cu hnh thm hnh ng khi tt c cc extension tronggroup khng c ai tr li cuc gi

Khai thc cc dchvca3CXChc nng chung nhm ( Ring Groups).


21/26

Tnh nngDigital Receptionist cho php chng ta trlicucgitngbngcch sdngmy tnh v trv

ngigimtdanh sch cc ty chn. Ngigic thchnty chnbngcch sdngcc con strn bn phminthoicamnh. Sdngtnh nngny bnc ththchinmtmenu.

V D: khi c mtkhch hng gincng ty th svo tiptn oc lachntrckhi gpngicnthitnhbmphm 1 nphng kinh doanh, phm 2 nphng kton, phm 3 nphng kthut.

Khai thc cc dchvca3CXCHCNNGTIPTN O(DIGITAL RECEPTIONIST)


22/26

Xphng cucgicho php cc cucgincxp

hng itrong khi cc sinthoitrong nhm xphngcucgiubnkhng thbtmy th cucgincxphng icho nc mtsinthoitrong nhmxphng cucc thsnsng btmy

V d: chng ta c thxc nhmtnhm 3 ngibnhng. Nuttc3 ngibn hng angbnrn, ngigiscgitrong hng icho nkhi nhngngibnhng tiptheo rnhc thbtmy.

Khai thc cc dchvca3CXChcnngxphng cucgi(Call Queues).


23/26

Trong 3CX c chcnngtr chuyngiacc phn

mn3CX phone for windows gingnhphnmnchat messenger cayahoo nhngt chcnnghnchl tr truyntin nhnvnbnbnh thng.

Phnmncho php chat tngngiring lhoc

chat theo nhom nhieu ngi.

Khai thc cc dchvca3CXChcnngtr chuyn(Chat)


24/26

Truy cpvo bo co web:truy cp3CX Bo co web, chng tamtrnh duytinternet Explore hocgoogle chrome v g ach

sau y: http:// [IP PBX]: 5000/Reports.(IP PBX l achIP camy chci 3CX phone system, nn ta g :http://192.168.1.2:5000/Reports)

Cc hnh thcbo co.- Bo co cbncho thyCall Logs, trngthi cacc

Extension.

- Bo co chi titcho php chng ta lccc cucgitccnhm cth

- 21 bo co chuyn dngxpcc chcnngticc trungtm cucgi

Khai thc cc dchvca3CXBo co Web 3CX cho Hthnginthoi3CX


25/26

Tnh nngdanh bcho php chng ta ddng xutbn

mtdanh bton cng ty. Sdngsong song vimtdanh bc nhn, n cho php ngidng nhanh chngkhingcc cucgim khng lng ph thigian tmkimmtsngiv sau nhpn trong inthoi.

Chng ta cngc ththm mtlotcc phntvo trongdanh bbngcch nhdngfile csv, bngcch nhninport sau dnnnilufile csv chunbtrc.

Khai thc cc dchvca3CXDanh B( company Phonebook)


26/26

Sao lu gip cho chng ta tora mtbngluy

cuhnh cngnhdliutrong hthng3CX vomttptin. khi bschay nng cphthngtac thphchilihthngnhc.

Khai thc cc dchvca3CXSao luv phchi(Backup and Restore)

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