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Mobile Working:Mobile Working:

Work effectively out of the Work effectively out of the officeoffice

2525thth October, 2007 October, 2007

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Introduction to the B2B CentreIntroduction to the B2B Centre

Steve OrrissSteve Orriss

Lead E-business ConsultantLead E-business Consultant

© 2007 NB2BC

Introduction to the B2B CentreIntroduction to the B2B Centre

We are here to…“Provide expert, impartial e-business advice and support to growing businesses to enable them to successfully adopt technology, creating real business value from the Internet”

• Identify technologies relevant to growing businesses

• Enable businesses to adopt these technologies

• Primary focus is within the West Midlands

© 2007 NB2BC

AgendaAgenda

9:00 Registration, tea, coffee9:15 Introduction to the National B2B Centre Introduction to the Mobile & Wireless project9:30 Mobile CRM - Profita10:00 Applications for field service – Portech10:30 Coffee break10:45 Applications for salespeople - data2go11:15 Overview of other mobile & wireless applications11:30 Demos12:00 Lunch and networking13:00 Close

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Introduction to theIntroduction to the

B2B Centre Mobile & Wireless Project B2B Centre Mobile & Wireless Project and and

West Midlands Mobile & Wireless (WMMW)West Midlands Mobile & Wireless (WMMW)

Rayhan AbdulmughneeRayhan Abdulmughnee

E-business ConsultantE-business Consultant

© 2007 NB2BC

Introduction:Introduction:Mobile & Wireless ProjectMobile & Wireless Project

Advantage West Midlands funded Staffordshire University led programme Provide practical advice on how to apply mobile

and wireless solutions Support with development or adopting innovative

mobile & wireless business solutions Advice, seminars, training courses are available Demonstration facilities

© 2007 NB2BC

Why use mobile in your Why use mobile in your business?business?

We already use mobile devices everyday: Mobile phone for voice communications Mobile phone as Personal Information Manager• Calendar• Contacts• Notes

Mobile phone as a communications device• SMS• Email

© 2007 NB2BC

Why use mobile in your Why use mobile in your business?business?

Extend these devices for business use to help:

Increase efficiency

Reduce cost

Results in a more profitable business

© 2007 NB2BC

What you should get out of What you should get out of todaytoday

How other companies are using mobile devices to

improve business

• Better management of customer relationships

• Improve productivity for field service employees

• Process sales orders quickly

Discuss with us your business and how we can

help you grow.

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What some What some businesses are doing?businesses are doing?

Rayhan AbdulmughneeRayhan Abdulmughnee

E-business ConsultantE-business Consultant

© 2007 NB2BC

Plastex LimitedPlastex Limited

Issues:• Currently surveyors write information on a paper form. • Twenty percent of the surveys have errors (transposition errors, incomplete or

inaccurate measurements).

Solution:• Using handheld data capture device and mobile laser measurement device to

capture accurate data in the field.• Wirelessly transmit information back to the office system.

Benefit:• Reduction in errors• No need for second visit to the location• Faster input of data due to similar properties• Reduction in duplication of work

© 2007 NB2BC

PC PalPC Pal

Issues:

• Franchisees need to be able to access and update customer information while

on the road.

Solution:

• Handheld device connected wirelessly to the Internet.

• Ability to store information locally on the device if the Internet connection is not

available.

Benefit:

• Complete customer history on mobile device, even if not connected to the

Internet.

• Complete solutions database on mobile device

• Integrated credit card payment system

• Quicker service, satisfied customers

© 2007 NB2BC

Wigwam Estate AgencyWigwam Estate Agency

Issues:

• Need a competitive marketing tool.

• Already using SMS messaging to update customers on latest properties.

Solution:

• Bluetooth server to allow customers to get the latest property on the mobile.

• Working on application to update property information on the mobile phone.

Benefit:

• Customers are able to download latest property that meets their requirements.

• Customers get the information as soon as its available on the system.

• Ability to serve the clients better than competitors can.