www.dynamic-direct.com 1.800.956.60061. dynamic direct call center & fulfillment solutions is a...

www.Dynamic-Direct.com 1.800.956.6006

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Dynamic Direct Call Center & Fulfillment Solutions is a turnkey, relationship-based business solution in the direct response industry. By combining fully integrated call center operations with innovative technology and seamless fulfillment services, we commit to personally help clients increase revenue and achieve long-term growth.

Sell Ship Succeed

Mission Statement


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Fun, Fast Paced Environment 34,000 sq ft Call Center 20,000 sq ft Distribution Center 300 Call Center Workstations Agent Versatility to Sell Any Product Hands-On Training Facility

Inbound & Outbound Sales Customer Care Department Management Staff Fulfillment Compliance Monitoring & Coaching Internal Marketing

About Dynamic DirectDynamic Direct is a US-based, ready-to-operate call center. We seamlessly service your business with LIVE operator Inbound and Outbound call support. Our 34,000 sq ft facility was remodeled in June 2009, and is equipped with a multi-million dollar state-of-the-art phone system. With the most skilled agents and departmental support in the industry, Dynamic Direct is your one stop shop to Sell, Ship, and SUCCEED!


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Our Facility As a diverse global company with a local presence, Dynamic Direct resides in Cincinnati, Ohio. Dynamic Direct celebrated the grand reopening of their building in June 2009, after a $6 million investment in building upgrades and revamped infrastructure. Your company will utilize a fully managed call center with the latest CRM technologies.

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Clientele

my [magazine] club


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Project Manag

er

Call Cent

er

Training and

Quality

Technology

Internal

Marketing

Media Expertise Partners

hip

Fulfillment

Dynamic Direct = Solution

•Dedicated Project Manager

•Complete Inbound and Outbound Sales

• Exceptional Customer Care

• Quality Assurance and Training

•Customized Technology Solutions

•Telephony Integration

•Internal Marketing team

•Media Expertise Relationships

•Direct Fulfillment

Dynamic Direct has developed solutions and procedures to achieve and exceed clients’ programs through:

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Dynamic Direct

Streamline Staffing Needs

Risk Management

Handle Seasonal or Situational Call Volume Increases

Improve Sales & Enhance Services

Testing and Learning

Financial Savings

Why Outsource?Expect professional, consistent service, support and information with every interaction.

“Whether your goals are to achieve higher close rates, lower handle times, first call resolutions, or greater customer satisfaction, Dynamic Direct has the solution.”

Holley Danner Since 2002


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24/7/365

• After Hours• At Home Agents• Weekends and Holidays• Customer-Focused

Support• Overflow• Scalable Support to fit

your needs

Versatile Sales Force to Support:

• B2B and B2C Markets• Response Product

Offers• Up-Sells and Cross-sells• 3rd Party Optional Add-

Ons• Disaster Support• *Fulfillment available

for Call Center Projects

Performance Based Call

Routing

• Skill-based Agents• Business-rules Routing• Priority Level Available

Agent• Customer Satisfaction• Positive and

memorable experiences

• Reduce average call-times

Inbound Services

“Our Sales Department has tremendous energy. It is a team environment and when you visit our call center you will see the

dedication to success. Good Attitude=Good Sales.”

Patrick Walsh Since 2003


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Outbound Services

Full Service solution to Support:


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Other ServicesBusiness

Appreciation Calls

Live Web Chat

Email Answering

Service

Customer Satisfaction

Surveys

Call Answering

Service

In-house Marketing

Team

Virtual Receptionist

Research Surveys and

Polling

Appointment Setting

Billing & Claims

Third Party Verification


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Customer Retention

• Cultivate Strong Customer Bonds

• Customize Content• Customer Loyalty

Programs• Under Promise – Over

Deliver• A 5% increase in

customer retention can increase profits by 25-95%

Customer Response

• Billing Questions• Shipping Inquires• Return Processing• Questions and

Comments• Product Troubleshooting• Incident Response • Attention to Detail

Customer Resolution

• Prompt and Fair Manner• Log, Investigate and

Resolve Problems• Satisfaction is KEY• Quick resolution, rapid

return customer• Resolve to improve

Customer Care

“Our customer service department is superb because we continuously meet and exceed our customers’ expectations.

Norman Daugherty Since 2004


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At Dynamic Direct, we are about being the best! We have the best employees and this starts with our training and education. Our modern training facility is on–site and fully equipped with 40 workstations and projection screen.

Our Training

Education

•Training manual design•Rigorous Training for your programs success•Role Playing• Interactive High Energy Approach•Recorded call listening•Train the Trainer•Testing and certification throughout each stage


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Quality AssuranceDynamic Direct not only records all calls in their entirety (inbound AND outbound) but also monitors each individual call using innovative voice analytics technology to ensure compliance with all applicable federal and state regulations. Our superior compliance department further reviews those calls designated by the technology and can provide pointers, tips, techniques and even training to your projects. Dynamic Direct is PCI compliant so you no longer have to worry about vulnerabilities to consumers’ data.

Call Monitoring

Advanced Speech Analytics

System

Side by Side Coaching Sessions

Call Scoring and Feedback

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Fulfillment Services

20K sq. ft. Facility

GMP FDA Compliant

Freight Management

Product Receipt

Inventory Management

Reverse Logistics

Address Verification

Direct Response Fulfillment

Retail Fulfillment

Our high quality fulfillment and distribution services will ensure that each customer receives accurate, efficient service after the sale. Our flexible infrastructure accommodates a wide level of products, orders, and volumes. Regardless of the level of your business activity, we ensure that products are processed in a timely and accurate manner.


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Connectivity

• Point to Point Connection

• VPN Connectivity • SIP Trunk• VOIP Phone System• Dedicated T-1 and DS-

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Business Intelligence

• Data Integration• Backup Systems• Verification reports• Forecasting• Reporting

Development and Delivery

Order Processing

• Real Time or Batch• Consistent Data

Capture• Fast and Accurate• Secure web transfer

or encrypted FTP• PCI Compliant

Our Technology

“Security has always been an important aspect of our own contact center — when collecting customer information and credit card numbers. To protect this information, we've invested heavily in

developing a multi-layered infrastructure that meets and exceeds industry security requirements.”


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Telephony Solutions

State of the art VOIP phone system:

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A Glimpse Into Dynamic DirectReady to see for yourself how Dynamic Direct can help your business succeed? Contact us today to schedule an on-site facility tour and see us in action!



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Contact Us

www.dynamic-direct.com 1.800.956.60061. dynamic direct call center & fulfillment solutions is a...

Documents

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center training

center operations

direct response industry

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fulfillment available

sq ft distribution center

departmental support