world headquarters cincinnati, ohio welcome

World Headquarters

Cincinnati, Ohio

Welcome April 8, 2023

Introducing Cincom toOur Future

Presented by Ron Hank

Global Business Development

Mission Statement

Cincom will deliver and support high-quality business solutions through advanced software technology worldwide.

The scope, quality and distribution of our products and services will make Cincom the leading alternative for knowledgeable buyers.

This mission will be accomplished in a profitable and challenging environment with the highest business ethics and with respect for Cincomers, clients, and partners.

Spanning Five Decades ofGlobal Software Leadership

• Founded in 1968 as DBMS company

• Strong international expansion in the 1970s

• Manufacturing specialization and application development diversification in the 1980s

• New technologies, acquisitions and increased distribution in the 1990s

• Business communications solutions, data access and integration, enterprise management, and process automation in the 2000s

Some Cincom Firsts

• The first U.S. software firm to promote the concept of a database management system – as software “unbundled” from a hardware purchase (1960s)

• The first to initiate the concept of Technical Product Support centers (five years before IBM) (1970s)

• The first to introduce an interpretive application development system for the IBM mainframe environment (1980s)

• The first single vendor to be selected by the U.S. government as a standard for government agencies (1990s)

Cincom Today

• Annual revenues of $120 million

• Broad solution portfolio

• Over 700 employees

• Offices in 18 countries

• Thousands of customers on six continents

Worldwide Service and Support

• Track record of large-scale projects implemented in record time, ensuring continuous Return on Investment (ROI)

• Cincom pioneered 24x7 support decades ago – because of its commitment to ‘Whatever it Takes’ service

“Cincom’s customer service and support is a key differentiator”

- Gartner

• Over 60% of our revenues are recurring.

• Many customers have trusted and grown with us for over 20 years.

Financial Services Manufacturing

Healthcare

GovernmentUtilities

Education

Telecommunications

Retail

Client Trust

Forward

Financial ServicesFinancial Services

Client Trust

Back Forward

ManufacturingManufacturing

Client Trust

Back Forward

UtilitiesUtilities

Client Trust

Back Forward

TelecommunicationsTelecommunications

Client Trust

Back Forward

Client Trust

EducationEducation

Back Forward

Client Trust

Healthcare ProvidersHealthcare Providers

*Healthcare insurers listed under “Financial Services”

Back Forward

Client Trust

GovernmentGovernment

Back Forward

Client Trust

RetailRetail

Back Forward

Cincom Solutions

• Business Communications

• Data Access and Integration

• Enterprise Management

• Process Automation

Solutions – Business Communications

Customer IssuesReduce Costs

Increase Customer Retention

Revenue Enhancement

Improved Customer Communication

Cincom SolutionDocument Management and Customer Correspondence

CRM for Complex Manufacturing

XML Integration

Business Rules and Process Automation Engine

Application Development Tools

Application Hosting

Integrated Call Center Technologies

Call Center Outsourcing

Case StudiesPraxair Surface Technologies

Barclays Bank

“Cincom has a demonstrated

track record of expertise in providing customer

communica-tion solutions.”

- Doculabs

Business Communications Case StudyPraxair Surface Technologies

Goal:Create a web-based, interactive, knowledge-driven configurator

for sales personnel and customers to serve their needs for product information, configuration options and standardized budgetary estimates.

Key Results:• Capturing new business opportunities estimated at over $1.5

million annually

• Producing custom system estimates in minutes instead of days

• Generating annual savings via automation of product and service information to customers

• Decreasing field service/warranty costs

• Improving Engineering/Sales focus on managing customers’ most complex needs

“There were two critical factors to

implementing our project within the

shortest time frame: the simplicity/

intuitiveness of Cincom’s

software and the abilities/ knowledge of

its internal team of

professionals.”

-Mike Hanlon,

-Praxair Business Analyst

Business Communications Case StudyBarclays Bank

Goal:Centralize customer information and permit access from

thousands of authorized worldwide branches who send out over 24 million personalized letters per year.

Key Results:• Improved customer service

• Achieved 50% time savings in document production

• Centralized access to customer data ensures consistency across branches

• Reduced document production cost from $15-$3 per letter

“Cincom was the only

company that was prepared to

adapt its product to all the environ-

ments we needed.”

-Phil Robinson,

-Barclays Project

Manager

Solutions – Data Access & Integration

Customer IssuesAccess and Integration

Extracting Data From Disparate Databases

Real-time Decisionmaking

Cincom SolutionXML Integration



Case StudiesSiemens

Thyssen

“Documented, measurable ROI is a key differentiator for Cincom.”

- Gartner

Data Access & Integration Case StudySiemens Energy and Automation

Goals: • Reduce Costs

• Cut Quotation Times

• Generate motor performance data and drawings quickly

• Improve customer satisfaction

Key Results:• Reduced quotation times from days to minutes

• Reduced the time needed to generate CAD drawings and certified motor performance data from 4-6 weeks to less than one hour.

• Reduced customers’ engineering lead times

“We evaluated nearly every interactive selling and product configuration solution on the market - and Cincom was the only system that could meet our business challenges.”

- John Larabee, Manager, Engineering Systems

Data Access & Integration Case Study Thyssen

Goal:• Reduce quotation time scales. • Improve configuration accuracy. • Automate data into SAP system.

Challenge:• Multi-process quotations. • Thousands of possible product permutations. • Worldwide requirements.

Key Results:• Single-process quotation generation. • A savings of $450,000 (US) per year in one area alone. • One-time data entry for quotation and SAP.

“We were very impressed with

the support provided by the

Cincom consultants.”

-Hans Lauffer,

-Thyssen CRM project leader

Solutions –Enterprise Management

Customer IssuesImprove visibility to key business processes for employees, suppliers, business partners, and customers

Simplify customer and supplier-facing business processes

Drive out costs throughout supply chain

Improve productivity of sales and distribution channels

Customer IssuesIntegrate disparate systems while providing more effective enterprise solutions

Improve ability to manage entire product lifecycle

Cincom SolutionCincom Manufacturing Resource Management


"Cincom has proven they can execute and has the

references to back it up."

- AMR

Case StudiesBoeing Fleetguard

Enterprise Management Case StudyBoeing

Goal:To increase efficiency and accuracy in the plant while cutting

financial reporting times and maintaining a more structured approach to schedules.

Key Results: • A savings of tens of thousands of dollars [Canadian] in overtime

costs.

• Increased accuracy in manufacturing processes.

• Financial administrative support has been reduced by two-thirds, and financial reporting times have been cut by 67 percent.

“Boeing has saved ‘tens of thosands of

dollars [Canadian] per

month in overtime costs

since it implemented

Cincom’s CONTROL.”

-Diedre Keddie,

Boeing MIS Manager

Enterprise Management Case StudyFleetguard

Goal:Turn Fleetguard's production plants into an efficient, automated,

operation by having desktop access to scheduling information.

Key Results: • Orders are now sequenced according to specifications,

schedules are previewed graphically, and "what-if“ scenarios are run before committing the schedule to the shop floor.

• Daily sequencing reduced by 88%, and the weekly spread time reduced by 75%.

• Shop paper now prints in assembly sequence, which saves 15 hours per week in sorting time.

• Typos and transcription errors have been eliminated.

“Cincom’s system gives us visibility into

our production plans to quickly

determine when it makes

sense to re-schedule

production.”

-Frank Cummings,

Fleetguard Production

Control Manager

Solutions – Process Automation

Customer IssuesChannel Productivity

Organizational Flexibility

Understanding Customers

Customer Communications

Leveraging Technology

Operational Efficiency

Cincom SolutionXML Integration


Business Rules and Process Automation Engine

Document Management and Customer Correspondence

“Cincom’s expertise in

addressing the business

requirements of organizations is

grounded in years of

experience.”

- Doculabs

Case StudiesGE Capital Bank

Ohio Bureau of Worker’s Compensation

Process Automation Case StudyGE Capital Bank

Goal:• Integrate seamlessly with existing systems’ structures

• Move from MVS to open server platforms

• Increase accuracy, consistency and personalization

• Reduce or eliminate the need for preprinted documents

Key Results:• Seamless integration with existing systems

• Rapid implementation and ease of use

• Web server platform

• Ability to carry out calculations locally without affecting the data management engines

• Less preprinted documents

“The implementationtime and quality

of the work were excellent.”

-Pascal Ngo Van,

-Project manager, GE

Capital

Process Automation Case StudyOhio Bureau of Worker’s Compensation

Goal:• Automate claims processing

• Eliminate manual file storage

• Personalize correspondence

• Production of 12,000 to 15,000 personalized documents per day

Key Results:• Improved response time through automated processing

• Eliminated cumbersome, time-consuming manual processes

• Reduced costs by 15%

“Cincom iD Solutions

increases our ability to better

serve the injured workers and employers

of Ohio.”

- Les Bravender, BWC MIS manager

Cincom Professional Services

Cincom’s Professional Services organization has a range of services delivered by a staff of senior-level systems engineers and consultants who bring many years of experience and expertise to the job.

Core CompetenciesCore CompetenciesConversion and MigrationOn-site and Off-site EducationApplication Services and

Hosting

Core CompetenciesCore CompetenciesBusiness Process

Improvement

Project Management

Fine-tuning to get more out of existing legacy systems

Offshore development

Outsourcing Operations

Cincom Manufacturing Application Consulting

Document Solutions Consulting

Senior Management Team

Our key leaders in the following areas average over 25 years industry experience, with nearly 20 years at Cincom.

• product development

• customer support

• sales and marketing

• operations

Founded Cincom 1968

Previous Experience:

IBM Sales Representative

Education:

B.A. Marketing – University of Cincinnati

Master’s Degree in Finance – University of Cincinnati

““We have always defined our success by the We have always defined our success by the success of our customers.”success of our customers.”

Thomas M. NiesThe Longest-Serving CEO in the Computer Industry

Joined Cincom in 1983

Previous Experience: Metallurgical Engineer University of Cincinnati - Asst. V.P. of Business Affairs;

Director of Institutional Research; Director of Campus Planning and Construction; Adjunct Associate Professor of Mathematics

Education: B.S. in Metallurgical Engineering - University of Cincinnati Ph.D in Mathematics - University of Cincinnati

““Customers are more than simply customers to us - Customers are more than simply customers to us - they are our partners for life! And as such, they are our partners for life! And as such,

we must both succeed.”we must both succeed.”

Gerald L. Shawhan Company Treasurer and Managing Director - Finance, Administration, and Engineering

Brian BishDirector, Professional Services

Joined Cincom 1979

Previous Experience: V.P., Product Management and Marketing, Allen Systems Group

Cincom Experience: Sr. Manager, Customer Support Sr. Engineering Manager COO, OverC International

Education:B.A. in Business Administration - University of Cincinnati

"Service and support is the foundation upon which "Service and support is the foundation upon which Cincom has been built."Cincom has been built."

Richard CollinsVice President, Greater Asia Pacific and Canada

Joined Cincom in 1974

Previous Experience: Computer and System Services Manager, Air Canada Established Teradata Canada

Cincom Experience: General Manager, Cincom Canada Director, Global Business Development Director, Document Solutions Group

Education: Advanced Cost Accounting – Int’l Accounting Society

““We help our clients’ ‘impossible dreams’ We help our clients’ ‘impossible dreams’ become business realities.”become business realities.”

Pat DowlingManaging Director, Financial Services

Joined Cincom 1995

Previous Experience: Plant Operations Business Manager, David J. Joseph Company Corporate Trust Operations Officer, Fifth Third Bank

Cincom Experience: Sales and Customer Relationship Management positions Managing Director, Document Solutions Group Managing Director, Application Service Provider Group

Education: B.S. in Business Administration - Miami UniversityWhen Cincom created the Financial Services Group, we had two objectives When Cincom created the Financial Services Group, we had two objectives

in mind. First, we knew that we must provide solutions that addressed in mind. First, we knew that we must provide solutions that addressed the issues of our customers in the Financial Services Marketplace, and the issues of our customers in the Financial Services Marketplace, and second that these solutions enhanced our customers shareholder value; second that these solutions enhanced our customers shareholder value;

increase revenue, lower costs and improve customer loyalty. This we increase revenue, lower costs and improve customer loyalty. This we have done!have done!

Ron HankDirector, Customer Relationship Management and Global Business Development

Joined Cincom 1975

Previous Experience: Information Technology and Finance, PPG Industries

Cincom Experience: Manager, U.S. Client Services Consulting Director, Corporate Relations/Corporate Marketing

Education: B.S. in Computer Science - Miami University

““Customer loyalty is solidified through long-term Customer loyalty is solidified through long-term relationships based upon trust, relationships based upon trust,

confidence and commitment.”confidence and commitment.”

Gerard MaretGeneral Manager, Transatlantic Field Operations

Joined Cincom 1993

Previous Experience: Finance and Operations, IBM Sales Representative, IBM

Cincom Experience: Account Executive, Regional Sales Manager Director of U.S. Field Operations Director of Latin American OperationsEducation: BS in Marketing – Southwest Missouri State University MBA - University of Houston

““Cincom has uniquely served customers across five decades by Cincom has uniquely served customers across five decades by providing quality products and services, as well as attracting providing quality products and services, as well as attracting

and retaining loyal employees who are and retaining loyal employees who are intensely focused on their customers’ success.”intensely focused on their customers’ success.”

Jay McKeeverDirector, Worldwide Marketing

Joined Cincom 1996

Previous Experience: Marketing Manager, Mortgage Now Communications Manager, United Parcel Service

Cincom Experience: Director, Worldwide Marketing

Education: B.A. in Communications - Xavier University

““Cincom spans five decades and has thousands of Cincom spans five decades and has thousands of loyal customers worldwide, many of whom we loyal customers worldwide, many of whom we have been have been privilegedprivileged to serve for well over 25 to serve for well over 25

years.”years.”

Jerry MillerManaging Director, Manufacturing Industries

Joined Cincom 1993

Previous Experience: Manager, Purchasing, Materials and Factory Modernization, ITT

Fluid Technology Corp.

Cincom Experience: Manager, Manufacturing Operations

Education: Bachelor of Science - Indiana University

““Cincom Manufacturing Business Solutions has helped hundreds Cincom Manufacturing Business Solutions has helped hundreds of manufacturing companies address their business challenges. of manufacturing companies address their business challenges. The comprehensive nature of our solutions, coupled with our The comprehensive nature of our solutions, coupled with our

strong domain expertise in manufacturing, has produced strong domain expertise in manufacturing, has produced tremendous results for our customers.”tremendous results for our customers.”

Ashish PaulPresident, Cincom India

Joined Cincom 1998

Previous Experience: Director of Int'l Marketing and Business Development, Telstra Corp.

Australia Marketing, Digital Equipment Corporation Sales, Tata Industries Media and Marketing Chairman, Pacific Telecom Council Director, Indo-U.S. Business Council of Cincinnati

Education: MBA, BSc

““Cincom India and OverC provide benefits of higher Cincom India and OverC provide benefits of higher profits, cost savings, and intellectual capital retention for profits, cost savings, and intellectual capital retention for

our customers.”our customers.”

Dave SchwarberSenior Director, Applications Development

Joined Cincom 1980

Previous Experience: Cincinnati Electronics – Materials, Purchasing, IT Operations, Project

Management

Cincom Experience: Manufacturing Technical Representative Quality Assurance and Documentation Manager Manufacturing Development Manager Director of Engineering

““Our deep experience in complex manufacturing, coupled with Our deep experience in complex manufacturing, coupled with our belief in putting the customer first enable us to provide high our belief in putting the customer first enable us to provide high value solutions to our customers at a price well below industry value solutions to our customers at a price well below industry

average.”average.”

Daniel J. VogelChief Financial Officer

Joined Cincom 1998

Previous Experience: V.P. and CFO, Calver Fund, Inc. V.P., Treasurer, and CFO of DVI, Inc. Corporate Controller, Amplicon, Inc. Sr. Staff Accountant, Price Waterhouse Director, Beeson & Associates, Inc.

Education: B.A. in Business Administration - University of Cincinnati MBA in Finance - California State University

““Our success over the past few years provides Our success over the past few years provides a solid foundation and positions us well a solid foundation and positions us well

for future growth.”for future growth.”

Ron WeeksDirector, Engineering and Support, Advanced Technology

Joined Cincom 1970

Cincom Experience: Client Services Management

Support Management

Product Management

Director of Corporate Planning

Education: B.S. in Mathematics – University of Cincinnati

Master’s Degree in Business Administration – Xavier University

Dave WoodManaging Director, Europe, Middle East, Africa and Russia

Joined Cincom 1980

Cincom Experience: Director, Systems Software

Managing Director, Latin American Operations

Managing Director, Eastern Europe, Middle East, Africa, Canada

Education: B.A. in Business Administration - University of Cincinnati

Take Advantage of Our ExperienceTake Advantage of Our Experience

• Spanning five decades

• Thousands of clients on six continents

• Billions of dollars in increased productivity and profitability

CincomThe World’s Most Experienced Software Company

2003 Cincom Systems, Inc. All Rights Reserved

Developed in the U.S.A.CINCOM, , and The World’s Most Experienced Software Company are trademarks or registered

trademarks of Cincom Systems, Inc

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