Workforce Mobility in a global Economy- emerging and Challenging Markets

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Workforce Mobility in a global Economy- emerging and Challenging Markets. Presenters: Andrew Pierce, SVP, Global Supplier Development Graebel Relocation Services Worldwide Bob Rosing, President and CEO Dwellworks, LLC. Agenda. Emerging Markets Due Diligence - PowerPoint PPT Presentation


  • WORKFORCE MOBILITY IN A GLOBAL ECONOMY- EMERGING AND CHALLENGING MARKETSPresenters:Andrew Pierce, SVP, Global Supplier DevelopmentGraebel Relocation Services Worldwide

    Bob Rosing, President and CEODwellworks, LLC

  • AGENDAEmerging MarketsDue DiligenceCase Studies Africa, China, Latin AmericaChallenging MarketsCollaboration is keyCase Studies Canada, EuropeBringing it all Together


  • THE EMERGING MARKETNew markets pose unique challengesMobility professionals need to play a key roleStrategic advisorsTiming is key consult prior to entry

  • DUE DILIGENCE: UNDERSTANDING BUSINESS OBJECTIVESType of entityBusiness and scope of assistance needs from mobility teamAny prior experience/lessons learned

  • DUE DILIGENCE: STAFFING REQUIREMENTS AND TALENT ACQUISITION STRATEGIESLocal and non-local hiresTypes of assignments or transfersReview and revise current policiesDetermine compensation approach for expats home or hostAllowances what is needed to get the right talentPayroll

  • DUE DILIGENCE: LOCAL LAWS AND REGULATIONSImmigrationTaxationTotalization agreementsReview of current benefits programs

  • DUE DILIGENCE: GENERAL COUNTRY INFORMATIONLifestyle Housing Schools HealthcareRecreationSecurity HHG Shipping Special requirements

  • DUE DILIGENCE: IN COUNTRY VISITObjective: to gain real, first hand knowledge Meet local providers DSPs, schools, housing options

  • CASE STUDY: AFRICABackground: Construction servicesSimultaneous expansion in several countriesLong term commitment to the continentPreference to hire native Africans who have been educated/ trained abroadDecision to refine FLH package to suitLessons Learned:Required adjustments to program elements: housing, salary, educationNeed for program flexibility based on response to offering

  • CASE STUDY: CHINABackground:Financial ServicesWell established; looking to expand into Tier 2cityVariable and inconsistent work permit and local registration processesDecision to conduct thorough immigration and tax verification in advanceLessons Learned:Comprehensive legal and tax guidance was invaluableTwo week in-country reconnaissance was key to success first-hand exposure to options for housing, schools and medical facilities

  • CASE STUDY: LATAMBackground:Market variability in expat/FDI growth Develop strategy that supports appropriate speed to marketApproach and Lessons Learned:Organic or acquisition?Leverage local expertiseConnect local strengths with greater governance/ complianceHub and spoke designIntegrate local approach into global practiceBuild on what you have in common, bridge to close any gaps

    Ease of Doing Business in LATAM Countries - 2014 (scale of 1-183)EconomyEase of Doing Business RankStarting a BusinessGetting ElectricityPaying TaxesEnforcing ContractsCanada19230223Peru42819615Colombia4314221225Mexico53528175Panama55333021Dominica77616728Guatemala79239811Uruguay88462315Costa Rica10218132022Belize1062815329Grenada1071118926Paraguay10919141814Guyana1151731146Brazil1162022619Dominican Republic1172225137El Salvador1182430284Nicaragua1242023271Argentina1262720252Honduras12726242131Ecuador13529291012Suriname1613111432Bolivia16230263123Haiti17732171910Venezuela, RB1812532329


  • THE CHALLENGING MARKETChallenges can come in many circumstancesNew Locations: open playing fieldEmerging Locations: possible governance, compliance and infrastructure challengesEstablished Locations: are existing processes relevant to changing client needs?

  • HOW TO RESPONDUnderstand the market and define the riskKnow what you are good at and identify gapsLeverage your technology and core competenciesUse formal project planning Provide appropriate and adequate personnelExpect and embrace local learning

  • COOPERATION BETWEEN CORPORATE CLIENTS AND SUPPLY CHAINShared Purpose:Design it as a customer experiences itTake the rocks out of the road

    Clearly Define Roles and Responsibilities:Practice borderless communication Trust AccountabilityTransparency

    Acknowledge Risks and Concerns:Move Forward!

  • CASE STUDY: REMOTE CANADA Challenges: Large country with a high urban concentrationBooming service needs in remote locationsSporadic DS service and limited network resourcesHistorically a focus on finding the local resource

    Not unique to Canada: New markets regularly develop in established countries

  • CASE STUDY: REMOTE CANADASolution: Set expectations define a different type of experience Focus on quality of information and preparation Use professional and experienced in-office consultants Deliver a more reliable, available, and accessible service experienceand deeper information

    Unaccompanied does not mean unsupported

  • CASE STUDY: EUROPEThe Challenge:Out of the box approach vs. traditional delivery structureLack of agility in service caused loss in service valueBreakdown in trust chain loss of communication

  • CASE STUDY: EUROPEThe Solution:Designed from customers perspectiveCollaborative design approach Engaged leadershipOn-going communication Project management approach to all activitiesProperly resourced team and skill sets

  • CASE STUDY : EUROPELessons Learned:Look beyond the scope and processFocus on business needs and customer experienceUse what you know and be willing to learnFlexibility adds valueChallenge yourself - the more you give the more you learn!


  • BRINGING IT ALL TOGETHERChallenging markets are the new normalPositive tension between the known and unknown is productiveHave a process and keep an open mindEvaluation is as important as implementation

  • Questions?


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