WORKFORCE WORKFORCE DIVERSITYDIVERSITY

ASSIGNMENT NO 1

PRINCIPLE OF MANAGEMENT

SUBMITTED TO:- Sir, Faraz

TOPIC:- Workforce Diversity

SUBMITTED BY:- Usman Fahad

PROGRAM:- BBS

SEMESTER:- 1ST

SUBMISSION DATE:- 26/03/2014

Summary:Summary:

• Similarities and difference among the Similarities and difference among the employees in the term of age, employees in the term of age, culture and background, physical culture and background, physical ability and disability, race, region and ability and disability, race, region and sex"sex"These two lines clearly explain the These two lines clearly explain the workforce diversityworkforce diversity

Introduction:Introduction:

Workforce diversity mean that the organization Workforce diversity mean that the organization are becoming more heterogeneous mix of the are becoming more heterogeneous mix of the people in the term of gender, age, ethnicity people in the term of gender, age, ethnicity and the sexual orientation.and the sexual orientation.

One of the major challenges facing manager in One of the major challenges facing manager in 21st century will be coordinating work efforts 21st century will be coordinating work efforts of diverse organizational member in of diverse organizational member in accomplishing organization goal.accomplishing organization goal.

• Workforce diversity has increased in Workforce diversity has increased in the recent years and it has both the the recent years and it has both the positive and as well as the negative positive and as well as the negative effect on the organization. It effect effect on the organization. It effect the organization as a social the organization as a social responsibility because in the famous responsibility because in the famous organization there is a quota for organization there is a quota for workforce diversity.workforce diversity.

Secondly workforce diversity increase the skill Secondly workforce diversity increase the skill available in the company.available in the company.

People from the different culture can bring a new People from the different culture can bring a new innovation in the culture of organization.innovation in the culture of organization.On the other hand On the other hand workforce diversity may also enhance the cultural workforce diversity may also enhance the cultural conflicts for example language differences, conflicts for example language differences, religious belief and other discrimination.religious belief and other discrimination.

Managing Diversity:Managing Diversity: A management system A management system

which eliminate the which eliminate the difference found in difference found in multicultural workforcemulticultural workforcein a manner which result in a manner which result the higher level of the higher level of productivity for the both productivity for the both the organization an the organization an individuals. In the simple individuals. In the simple words managing diversity words managing diversity mean managing people in mean managing people in the best interest of the best interest of employees and the employees and the employers.employers.

Two Major Form Of Two Major Form Of Diversity:Diversity:

Form Of Diversity:Form Of Diversity:

• 1) Surface-level 1) Surface-level diversitydiversity

• Human differences Human differences that are easily visible that are easily visible to us, such as to us, such as differences in differences in ethnicity, race, age, ethnicity, race, age, sex, gender, and other sex, gender, and other social and observable social and observable features.features.

• 2) Deep-level 2) Deep-level diversitydiversity

• Differences in values, Differences in values, personality, and work personality, and work preferences that preferences that become progressively become progressively more important for more important for determining similarity determining similarity as people get to know as people get to know one another betterone another better

TYPES OF WORKFORCE TYPES OF WORKFORCE DIVERSITY:DIVERSITY:

• Age (older workers and younger)Age (older workers and younger)Gender (Male and female)Gender (Male and female)Race and ethicnity.Race and ethicnity.Ability and Disability.Ability and Disability.Religion belief and religion practice.Religion belief and religion practice.And other socioeconomic and And other socioeconomic and background team member from background team member from different functional areas.different functional areas.

THE BENEFITS OF THE BENEFITS OF WORKFORCE DIVERSITY WORKFORCE DIVERSITY MANAGEMENT:MANAGEMENT:•

Increased Productivity: Diversity and Inclusion Increased Productivity: Diversity and Inclusion brings in diverse different talents together brings in diverse different talents together working towards a common goal using different working towards a common goal using different sets of skills that ignites their loyalty and sets of skills that ignites their loyalty and increases their retention and productivityincreases their retention and productivity

• Increased creativity and Problem solving: With so Increased creativity and Problem solving: With so many different and diverse minds coming many different and diverse minds coming together many more solutions will arise as every together many more solutions will arise as every individual brings in their way of thinking, individual brings in their way of thinking, operating and solving problems and decision operating and solving problems and decision makingmaking

Attract and Retain talent that add a competitive Attract and Retain talent that add a competitive edge to any organization.  Feeling included and edge to any organization.  Feeling included and appreciated increases loyalty and feeling of appreciated increases loyalty and feeling of belonging.  Language skills pool is increased and belonging.  Language skills pool is increased and propels organization forward either to compete in propels organization forward either to compete in the International global world or to increase its the International global world or to increase its diverse customer basediverse customer base

Applying the proper diversity& inclusion Applying the proper diversity& inclusion management strategies does not only save money management strategies does not only save money on litigation expenses generated by discrimination on litigation expenses generated by discrimination lawsuits but is the right thing to do for the business.lawsuits but is the right thing to do for the business.

It increases market share and create a satisfied It increases market share and create a satisfied diverse customer base by relating to people from diverse customer base by relating to people from different backgrounds.  It does propel the United different backgrounds.  It does propel the United States and its status to claim its place and success States and its status to claim its place and success in the global business world of the 21st centuryin the global business world of the 21st century

How To Manage A Diverse How To Manage A Diverse Workforce?Workforce?

• Diversity in the workplace means bringing Diversity in the workplace means bringing together people of different ethnic together people of different ethnic backgrounds, religions and age groups backgrounds, religions and age groups into a cohesive and productive unit. into a cohesive and productive unit. Advances in communication technology, Advances in communication technology, such as the Internet and cellular phones, such as the Internet and cellular phones, have made the marketplace a more global have made the marketplace a more global concept. In order to survive, a company concept. In order to survive, a company needs to be able to manage and utilize its needs to be able to manage and utilize its diverse workplace effectively. Managing diverse workplace effectively. Managing diversity in the workplace should be a part diversity in the workplace should be a part of the culture of the entire organization.of the culture of the entire organization.

• Step 1Step 1• Confirm that all of your personnel policies from hiring to promotions and Confirm that all of your personnel policies from hiring to promotions and

raises are based on employee performance. Avoid allowing tenure, ethnic raises are based on employee performance. Avoid allowing tenure, ethnic background or any other kind of category into your human resources background or any other kind of category into your human resources policies. Managing a diverse workplace begins with strong policies of policies. Managing a diverse workplace begins with strong policies of equality from the company. Once these policies are in place, the company equality from the company. Once these policies are in place, the company can begin implementing diversity measures throughout the entire can begin implementing diversity measures throughout the entire organization.organization.

• Step 2Step 2• Rate the qualifications of the candidate based on the quality of his Rate the qualifications of the candidate based on the quality of his

experience, not age or any other category, when hiring. When you hire a experience, not age or any other category, when hiring. When you hire a diverse but qualified workforce, you are on the right track towards being diverse but qualified workforce, you are on the right track towards being able to manage the diversity in your company.able to manage the diversity in your company.

• Step 3Step 3• Encourage diversity when creating teams and special work groups within Encourage diversity when creating teams and special work groups within

the company. If a manager creates a work group that does not utilize the the company. If a manager creates a work group that does not utilize the skills of the most qualified employees, then insist that the group be skills of the most qualified employees, then insist that the group be changed to include all qualified staff members.changed to include all qualified staff members.

• Step 4Step 4• Treat complaints of favoritism or discrimination seriously. Encourage Treat complaints of favoritism or discrimination seriously. Encourage

employees to report all instances of discriminatory behavior, and have a employees to report all instances of discriminatory behavior, and have a definitive process in place for investigating and dealing with these issues.definitive process in place for investigating and dealing with these issues.

• Step 5Step 5

• Hold quarterly trainings for the entire Hold quarterly trainings for the entire staff on the benefits of diversity in staff on the benefits of diversity in the workplace. Encourage the workplace. Encourage discussions at these meetings on discussions at these meetings on how the company can better how the company can better manage workplace diversity.manage workplace diversity.

Conclusion:Conclusion:

• A diverse workforce is a reflection of changing A diverse workforce is a reflection of changing world and marketplace. Diverse work team world and marketplace. Diverse work team bring high value to organizations. Respecting bring high value to organizations. Respecting individual differences will benefit the individual differences will benefit the workplace by creating a competitive edge workplace by creating a competitive edge and increasing work productivity. Diversity and increasing work productivity. Diversity management benefits associates by creating management benefits associates by creating fair and safe environment where everyone fair and safe environment where everyone has access to opportunities and challenges.has access to opportunities and challenges.

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Reference:Reference:

• Human Resource Initiative Author Susan Human Resource Initiative Author Susan E.JacksonE.Jackson

• Management 7th Edition Author Robbins, Management 7th Edition Author Robbins, Mary coulterMary coulter

• www.slideshare.comwww.slideshare.com

• www.business.blurtit.comwww.business.blurtit.com

• Sakran and fate (seniors students of bbs Sakran and fate (seniors students of bbs 3rd)3rd)