Winter 2016

Auto Body Shop Choice Bill Signed into LawA Look Inside Post-Repair Inspections

PLUS:

The Official Publication of the Wisconsin Auto Collision Technicians Association Ltd.

www.grecopublishing.com

WACTALSpring 2016

Conference &Trade Show

PLUS: Auto Body Shop Choice Bill Signed into Law

A Look Inside Post-Repair Inspections

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2015-2016 WACTALBOARD of DIRECTORS

PresidentLarry TerrienMJ Collision Centerlarry@mjcollisioncenter.com

Vice PresidentMark WilliamsWilliams Auto Bodymark@williamsautobody.com

Secretary/TreasurerRonnie GossGoss Auto Body, Inc.ronnie@gossautobody.com

DirectorsJames BryhanBryhan's Body & Paint Specialists

Eileen HabermanGlen's Auto Body, Inc.

Randy JohanssonFinishMaster

Art KrolikowskiReedsburg Auto Body Inc.

Mike MiyagawaM & M Auto Body Inc.

Michael TaylorZimbrick Chevrolet-Sun Prairie

Tracy BlackDean’s Auto Body, Inc.

Association AdministrationSue Petersonwactal@execpc.com / info@wactal.com(800) 366-9482

LobbyistJolene Plautzjplautz@aol.com

Wisconsin Automotive News is published quarterly by Thomas Greco Publishing, Inc., 244Chestnut Street, Suite 202 Nutley, NJ 07110. Distributed free to qualified recipients; $48 toall others. Additional copies of Wisconsin Automotive News are available at $5 per copy.Reproduction of any portions of this publication is specifically prohibited without written per-mission of the publisher. The opinions and ideas appearing in this magazine are not neces-sarily representations of Thomas Greco Publishing, Inc. or of WACTAL. Copyright © 2016 byThomas Greco Publishing, Inc. Cover image © www.istock.com

Winter 2016 Vol. 3 Number 2

ADVERTISERS’ INDEX

PUBLISHED BY: Thomas Greco Publishing, Inc.

244 Chestnut St., Suite 202 Nutley, NJ 07110

PHONE: 973-667-6922 • FAX: 973-235-1963

ADVERTISING: 973-667-6922 • alicia@grecopublishing.com

PUBLISHER: Thomas Greco (thomas@grecopublishing.com)

DIRECTOR OF SALES: Alicia Figurelli (alicia@grecopublishing.com)

MANAGING EDITOR: Jacquelyn Bauman (jacquelyn@grecopublishing.com)

EDITOR: Joel Gausten (tgpjoel@verizon.net)

ART DIRECTOR: Lea Velocci (lea@grecopublishing.com)

OFFICE MANAGER: Donna Greco (donna@grecopublishing.com)

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Axalta Coatings........................................OBCBody Shop Supply Co. ............................6Buerkle Hyundai ......................................8Dentsmart ................................................15International Autos Waukesha..................13LKQ..........................................................IBC

Morrison’s Auto Parts ..............................4P&L Consultants......................................15Steck Manufacturing ................................16Straight and Square ................................8West Bend Mutual Insurance ..................IFCZorn Compressor & Equipment ..............13

CONTENTSPRESIDENT’S MESSAGE........................................................5

Making a Difference at the 2016 WACTAL Conference & Trade Showby Larry Terrien

WACTAL “RECRUIT-A-MEMBER” PROGRAM ..................................5

LOCAL NEWS ....................................................................7

Auto Body Shop Choice Bill Signed into Law

by Jacquelyn Bauman

WACTAL MEMBER SPOTLIGHT ................................................9

Car Craft Auto Body, Inc., Ladysmith, WIby Jacquelyn Bauman

WACTAL SPRING 2016 CONFERENCE & TRADE SHOW INFORMATION ............10

WACTAL SPRING 2016 CONFERENCE & TRADE SHOW REGISTRATION FORM ....12

TALKING TECHNICAL ................................................................14

A Look Inside Post-Repair Inspectionsby Larry Montanez III, CDA & Jeff Lange, PE

WACTAL BENEFIT PROGRAM ..................................................17

WACTAL MEMBERSHIP APPLICATION ........................................18

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“Recruit-a-Member”Member Program

For each member an existing WACTAL member recruits, the sponsoring (existing)member will receive a one-time $50 credit toward their membership dues.

There is no limit on the number of members an existing member can recruit.If the dollar amount of the credits exceeds the sponsoring member’s annual dues,

the excess amount will carry forward to subsequent years.

No monies will be paid out and credits cannot be cashed out. Credits cannot be split amongst multiple members.

The sponsoring member’s individual and business name must be listed on the new member’s Application for Membership as the sponsoring member.

If the new member had been a WACTAL memberduring the prior calendar year, no commission will be allowed.

This program can be rescinded or amended without prior notice. In the event theprogram is rescinded or amended, credits for applications received after the change will beprocessed under the new program. No credits will be issued if the program is rescinded.

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The WACTAL Conference & Trade Show, slatedfor February 26-27, will feature a number of must-seepresentations, including one by the Society ofCollision Repair Specialists’ (SCRS) ExecutiveDirector Aaron Schulenburg. Schulenburg will lead adetailed discussion on how being connected to infor-mation can help you to anticipate upcoming influ-ences on your business. Of course, the first way toconnect is to attend the WACTAL Conference &Trade Show and see everything that WACTAL has tooffer.

Additional seminars at the Conference includeBuilding Relationships, Dealing with Complaints onSocial Media and Body Shop Horror: Is Your ShopOn a Collision Course with OSHA & EPACompliance? Several I-CAR classes will also beoffered. On Friday, our Trade Show will be followed

by a Hospitality Social, thanks to our sponsors, Akzo-Nobel, Body Shop Supply Co., Morrison’s AutoParts, Motors Service & Supply and PPG Industries.The Trade Show will be available again on Saturdayat 10am.

Start to connect the dots in making a difference inyour business strategy by attending the WACTALConference & Trade Show. See page 10 for completedetails and registration information.

Looking forward to seeing you there.

Larry TerrienPresidentWisconsin Auto Collision Technicians Association Ltd. (WACTAL)

Making a Difference at the 2016WACTAL Conference & Trade Show

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President’sMESSAGE

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LocalNEWS

It’s always satisfying when a long-fought battle is finallywon, and for members of the Wisconsin Auto CollisionTechnicians Association Ltd.(WACTAL), that victorioussigh of relief can finally behad.

On November 11 of lastyear, Republican WisconsinGovernor Scott Walkersigned Senate Bill 93 – theauto body shop choice bill –into law. Senate Bill 93 “pro-hibits an insurer that issuesa motor vehicle insurancepolicy that covers repairs toa motor vehicle from: 1)requiring that repairs mustbe made by a particularcontractor or repair facility as a condition of that coverage;or 2) failing to initiate or conclude with due dispatch aninvestigation of a claim for repairs on the basis of whetherthe repair will be made by a particular contractor or repairfacility.” The bill also establishes that “a consumer has theright to select the motor vehicle repair facility of his or herchoosing” and “[n]o insurer may fail to initiate or concludewith due dispatch an investigation of a claim for repairs to amotor vehicle on the basis of whether the repairs will bemade by a particular contractor or repair facility.”

This huge step in anti-steering legislation was intro-duced by Senators Howard Marklein (R-Spring Green),Janis A. Ringhand (D-Evansville) and Janet Bewley (D-Ashland) and co-sponsored by Representatives Ed Brooks

(R-Reedsburg), Paul Tittl (R-Manitowoc), Daniel Knodl (R-Germantown), Samantha Kerkman (R-Salem), John Murtha

(R-Baldwin), Jeffrey Mursau(R-Crivitz), KathleenBernier (R-Chippewa Falls),Robert Brooks (R-Saukville), Thomas Larson(R-Colfax), Ken Skowronski(R-Franklin) and RomaineQuinn (R-Rice Lake).

In a system wherethe success rate for pro-posed legislation is shock-ingly low, how does a billlike this reach success?The answer is through per-sistence. WACTAL Boardmember Art Krolikowski of

Reedsburg Auto Body, Inc. (Reedsburg) consistently inter-acted with legislators who drafted the bill, RepresentativeEd Brooks and Senator Howard Markelin. Through thisdetermination, he and WACTAL lobbyist Jolene Plautz wereable to achieve the passage of this bill.

“Art's tireless efforts in working with his legislator, Rep.Brooks, and his many trips to the Capitol are commend-able,” WACTAL stated in a newsletter following the bill’ssigning. “To those members who made phone calls and metwith their legislators and attended public hearings – THANKYOU! Your efforts paid off!”

To read the bill in its entirety, visit tinyurl.com/WI-SB93.

by Jacquelyn Bauman

Auto Body Shop ChoiceBill Signed into Law

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WACTALMEMBER

SPOTLIGHT

“When life hands you lemons, make lemonade.” This old adagecould not be truer for Ladysmith-based shop owner Phillip Sieg ofCar Craft Auto Body, Inc. With an interesting journey and a positivemindset, Sieg has turned a shop that began in his father’s machineshed into a flourishing business.

Wisconsin Automotive News: How did you get into automotive repair andhow did you acquire Car Craft Auto Body, Inc.?Phillip Sieg: I first started at Minneapolis Auto Auction as a detailer, and I workedthere for a while before moving to a dealership called Ramset Motors and detailingthere. Within six months, I was the manager of the body shop. Ramset Motorsended up going bankrupt so my next step was moving to Madison and working atSparkle Auto Body. While I was living down there, my apartment got broken intothree times while I lived down there and my wife was pregnant so we moved backup to Ladysmith. I had planned on working at a body shop up here, but they didn’tend up hiring me, so I got some money and in 1982, I started working out of mydad’s machine shed. It started with just a couple of cars, but it quickly got busy.We’re still in the same building today. It was a 900-square-foot shed when I firststarted, but we put additions on that and now we’re up to 5,280 square feet.

WAN: What is your favorite thing about the work that you do?PS: The people. I enjoy the people I work with and the people coming through thefront door. I enjoy them all. There’s nothing that I don’t like about my job, to becompletely honest. We have a small, four-person operation here. It’s me and mywife and two other employees, so we’re all pretty close.

WAN: Why did you become a member of WACTAL?PS: I’ve been a member since 1996. I joined because of all of the valuable infor-mation that was available through the association. I went to a couple of the springseminars and that got me hooked into it. It’s a great organization; they do a lot forour industry, and they’ve been so helpful in everything that we do here at our shop.

WAN: Why is it so important for shops to be active in the automotive repairindustry on a larger scale, such as by joining an association?PS: Our industry is changing so fast, and the training provided by the associationis invaluable. When I first started in this field, there weren’t even minivans. Now,there’s more technology in your car than there was to land on the moon for the firsttime. You have to stay active in training programs and stay fresh on everything.

WAN: Who has had the biggest impact on you?PS: Ed Welter from 3M. In 1987, he got me involved in a program that helped melearn how to manage and control my business. I went to all of the workshops andseminars and it changed my perspective; it turned me into a businessman insteadof a body shop guy.

by Jacquelyn Bauman

Car Craft Auto Body, Inc.Ladysmith, WI

WAN: What have been some of your biggest challengesin your field?PS: Making the move to waterborne was one of our big chal-lenges. It was a very good move – I wouldn’t go back tospraying solvents if I had to – but waterborne paints made ushave to adjust, big time. But it’s great for the environmentand it’s helped us produce more hours with less materials,so it was definitely worth it.

WAN: Where do you see the industry in the next 10years?PS: Well, I’m only going to be in it for five more years, so Idon’t need to think about it. One of my techs, Josh Wiemer,is being groomed to take over when I retire. In all serious-ness though, the industry is just moving so quickly; I can’teven imagine where it’s going.

WAN: What’s something that you think sets your shopapart from other shops in the area?PS: Well for one thing, the shop is right by my house. I walkto work every day. We ended up buying the farm from mydad in 1993, so the whole property is the family homestead.We have about two acres of front yard and we make sure tokeep it perfectly mowed at all times to keep the presentationof the shop. That definitely sets us apart. Plus, I have a veryclean shop and it’s all LED lighted.

Visit Car Craft Auto Body, Inc. online at facebook.com/CarCraftAutoBody.

Car Craft Auto Body, Inc. recently madethe switch to waterborne paints.

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WACTAL Spring Schedule of Events

Friday, February 26

8am Registration9-10:15am Predicting Influences on Your

Business by Aaron Schulenburg(SCRS)

10:30-11:30am Building Customer Relationships by Bill Morrison

11:45am-12:45pm Lunch1pm-2pm Building Vendor and Team

Relationships by Bill Morrison –Part 2

2:15pm-3:45pm Dealing with Complaints on Social Media by Gary Arndt

3pm-7pm I-CAR Class (CPS01 Corrosion Protection) by Jack Charles

3pm-7pm I-CAR Class (FOM01 AutomotiveFoams) by Mitch Becker

4pm-4:45pm Membership Meeting5pm-8pm TRADE SHOW8pm-11pm Hospitality

Saturday, February 27

8am Registration8am-12pm I-CAR Class (NEW16 Vehicle

Technology & Trends 2016) by Mitch Becker

8am-12pm I-CAR Class (CYC01 Cycle Time Improvements) by JackCharles

8:30am-10am Body Shop of Horrors: Is Your Shop on a Collision Course with OSHA & EPA Compliance? by Nick Hardesty (KPA)

10am-3pm TRADE SHOW12:30pm-4:30pm I-CAR Class (WKR01

Hazardous Materials, Personal Safety and RefinishSafety) By Mitch Becker

12:30-4:30pm I-CAR Class (APR01 Aluminum Exterior Panel Repair & Replacement) by Jack Charles

BODY SHOPSUPPLY Co.

LocationHo-Chunk Gaming Wisconsin DellsS3214 County Road BDBaraboo, WI 53913(800) 746-2486Silver SponsorBASF

Bronze SponsorNew Marketing Group

Hospitality Food Station SponsorsAkzoNobel Coatings, Inc.Body Shop Supply, Co.Morrison’s Auto PartsMotors Service & SupplyPPG Industries

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2016 Conference

Predicting Influences on Your Business(Aaron Schulenburg – SCRS)

WACTAL is featuring this must-see presentation from industrymainstay Aaron Schulenburg. Schulenburg will take an inside lookat the trends and issues facing the collision repair industry on anational level and provide an in-depth examination of how a con-nection to information can predict influences on your business,and why paying attention to stories that connect the dots canmake a big difference in your business strategy.

A passionate representative of the collision repair community,Schulenburg serves as the Executive Director for the Society ofCollision Repair Specialists (SCRS), a national trade associationthat represents over 40 affiliate associations, 6,000 collision repairbusinesses and 58,500 specialized professionals within the indus-try.

Having previously held positions at collision repair facilitiesin Arizona, Delaware and Maryland, Schulenburg has entrenchedhimself in active industry involvement throughout his career,affording him the ability to bring relevant firsthand experience tohis role. He served as the first administrator for the nationallyacclaimed Database Enhancement Gateway (DEG), has chairedcommittees on Estimating and Consumer Relations for theCollision Industry Conference, held an executive seat on theWashington Metropolitan Auto Body Association Board ofDirectors and served on the National Auto Body Council (NABC)Board of Directors.

Aaron has been recognized as a creative and positive leaderwithin the collision industry, and brings insight on areas of focusfor collision repair professionals, garnered through SCRS’ nationalposition in the industry.

Dealing with Complaints on Social Media(Gary Arndt – Fox Valley Web Design)

Internet and social media postings have permanency. Oncesomething is posted, it’s “out there” for all to see (if you knowwhere to look). Learn how and where to search for commentsregarding your business.

Gary Arndt, owner of Fox Valley Web Design, will share tipson how to deal with negative comments or reviews, how to gethigh rankings in the major search engines, how to turn online visi-tors into real customers and E-news marketing. The presentationwill be followed by a Q&A session to answer any website-relatedquestions you may have.

Building Relationships(Bill Morrison – Morrison’s Auto Parts)

Have you felt like you have lost control of your company?Have you felt like you no longer know what to expect day by dayfrom your company? If so, and if you have a couple of hours tospend, we have the answer for you.

This two-hour session will be based around FOUR words tobuild sales and run more efficiently in 2016. The first segment willfocus on building customer relationships and understanding whatyour customers’ expectations are from your company. The secondsegment is about building vendor and team relationships, teachingyou how to understand what your vendors and team membersexpect from you and what you should expect from them.

Morrison’s Auto Parts is a Wisconsin family-run auto recy-cling business. Bill is a hands-on day-to-day operations owner. Hebelieves what he has learned over the past 30 years applies to thebody shop industry, as well as the auto recycling industry. Withover 60 team members at Morrison’s Auto Parts, he faces thesame challenges and feels every day offers a new learning experi-ence.

Body Shop of Horrors: Is Your Shop on a Collision Course WithOSHA & EPA Compliance?(Nick Hardesty – KPA)

Collision centers can generate large revenue, but without theproper regulatory guidance, they can also incur huge fines and puttheir employees at risk for injury. Collision center compliance ismore complex than it is for other facilities, but staying in compli-ance can keep you out of hot water with government agenciessuch as OSHA, the EPA and WIDNR. It can also reduce your risk,protect your employees, save manager time and save youmoney.

Join KPA expert Nick Hardesty for this informational seminarwhere we will review how to stay in compliance in terms of theenvironment, health and safety. We will discuss what special regu-lations you are required to adhere to, how to implement success-ful training systems, how to protect your employees and how tosave your collision center time and money. We will discuss:• Aluminum safety• Hazardous waste management• Isocycanates and medical evaluations• 6H employee training recertification• Respiratory protection• Big changes to OSHA Penalty Policy

Programs

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“Post-Repair Inspection (PRI)” has become a catchphrase in the collision repair industry over the past three to four years. Although PRIs have been around fordecades, this term has grown in promi-nence in recent times for a variety of rea-sons. For one, the advanced steels used inlate-model vehicle construction are general-ly unrepairable, yet pressure from insurers,unrealistic cycle times, a lack of techniciantraining, antiquated equipment and/or greedhave led to these structural componentsbeing repaired. This has resulted in notice-able imperfections.

Almost all collision repair professionalshave experienced a poorly repaired vehiclein their shop. In some cases, they were hor-rified by what was done; in many cases,they were unsure of what to do about it.(Note: We’re not giving legal advice in thisarticle. Please check with your lawyerregarding the laws in your state.)

Good and Bad SituationsWhen a car is poorly repaired by a

Direct Repair Program (DRP) facility, a goodsituation is when the insurer will cover there-repairs and rectify things quickly. The badsituation is when a non-DRP shop (with noties to the insurer) repairs the vehicle incor-rectly and the insurer says to their customer,“You chose the facility.” In this situation, theshop owner will need to hire a lawyer. Thewhole process could take months or evenyears. Even then, the vehicle owner maynot get paid because the shop could go outof business. You must inform the vehicleowner up front what his or her situation is

and what the choices are. We can break this discussion up into

several categories:

Good – DRP Facility RepairFirst party is always good. Third party can be even better because

there is no contractual agreement, but itmust have been repaired at the insurer DRPshop.

Options for settlement:

The vehicle is repairable and you cancome to an agreement with the insurer.

You and the insurer agree that the vehi-cle is a total loss.

You come to an agreement with theshop directly.

When the insurer and/or shop disagree:

The insured can sue the original repair facility and insurer on first party. On thirdparty, they would add the driver and/orowner of the negligent vehicle.

Have the vehicle owner pay for therepairs and sign an assignment so thatyou (as the shop) can sue the insurer andrepair facility.

Bad – Non-DRP FacilityA lawsuit against the repair facility is the

only way. It may take a long time to getrestitution, if ever. This is the worst-casescenario.

This is true for insurer-pay or customer-pay repairs. You chose the shop and theinsurer does not have to cover the repairs.

Inspection Types Collision Repair Inspection (CRIs): This

type of inspection is the most common andthe least scientific. Generally, the vehicleowner will bring a repaired vehicle to a shopof his or her choice to review the repairs.This is usually from a low-speed cosmeticor minor collision event. In most instances,the re-repair will need only slight adjust-ment, new clips, extra buffing and polishingor (at worst) a sand and refinish. This maybe a free-of-charge service, a customer-paid job or (in some cases) the originalrepair facility will pay for the re-repairs. The insurance company is generally not involvedin these types of cases.

Post-Repair Inspection (PRIs): This typeof inspection is generally due to noticeably incorrect repairs and/or drivability and oper-ational issues with the vehicle. This is a very extensive inspection where the following willgenerally be required:

Hundreds of photographsThree-dimensional measurementsPaint film thickness measurements Some destructive testing (disassembly,

sanding or grinding)Borescope inspectionVisual weld inspection

Generally, these inspections will uncov-er enough evidence to suggest extensivere-repairs.

Quality of Repair Examination (QREs):This type of inspection is the most scientificand requires extensive knowledge of vehicle

By Larry Montanez III, CDAand Jeff Lange, PE

TalkingTECHNICAL

A Look Inside Post-Repair Inspections

15Winter 2016

repair protocols, vehicle design, metallurgyand engineering principles. An engineer orcollision damage analyst (CDA) generallyperforms QREs. A CDA is usually a colli-sion repair expert who possesses exten-sive training on repair protocols, engineer-ing principles, welding, structural repairand mathematics. A QRE requires thesetypes of experts because they will need toprove what is wrong, why it is wrong, howit is wrong and why these repairs arerequired. Oftentimes, the expert will berequired to go through a Daubert or Fryehearing. In a body shop situation, it is easyto state what must be done because ofthis or that. In a court situation, you will berequired to have scientific proof. Theseexaminations will require extensive and in-depth evidence, including the following:

OEM-specific repair protocols and procedures

Hundreds of photographs (in specific numerical order and location)

Three-dimensional measurements(with calibration reports)

Paint film thickness measurements(with calibration reports and measure-ment analysis)

Visual weld inspection and measure-ment

Destructive testing (disassembly,destruction strength tests of compo-nents’ welds and bonding)

Macroscopic and microscopic paintmaterial evaluation

Borescope inspection

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TalkingTECHNICAL

Additionally, the client attorney requires an independent toassist in proving the issues.

TrainingTo become successful at anything, you will need to train and

practice (and obviously fail a few times). Your experience in colli-sion repair is extremely helpful, but you will also need to build yourrésumé, professionally called a CV (Curriculum Vitae). Here is a listof training you will need to assist in your goal of being a PRI techni-cian:

Experience as a technicianCurrent and ongoing structural repair training/certification from

multiple lines (Celette, Car-O-Liner, Chief, CarBench, Global-Jig)Current and ongoing welding certifications from companies like

ISO and AWSCurrent and ongoing OEM training

certificationsCurrent and ongoing engineering educationCurrent and ongoing professional

association membershipPeer-reviewed articlesSpeaking engagementsTraining engagements

This will not happen overnight. It takes time to build yourknowledge, experience and recognition in this field. One thing toremember is not to make such a big mistake that it ruins yourcareer. Everyone makes a mistake or two, but don’t be so off basethat it could prevent you from ever being hired again. Alwaysremember that we are a small community and news travels fast. Ifyou want to get involved in becoming a PRI technician or rising upthe ladder to a CDA, take it slow and study. Practice makes perfect.You will need to be proficient at photography, documentation,measuring and note-taking. All of these things will be used in theexpert report you will need to write.

PRIs will grow in prevalence as more and more vehicles withadvanced high-strength steel (AHSS) or aluminum are produced.This will all be due to many collision repairers’ refusal to invest in proper equipment and training, which is causing the cur-rent crop of incorrectly repaired vehicles. PRIs are exposing themain issues in our industry, but they cannot address the solutionsto ensure safe and proper repairs. Training, education and adheringto standard operating procedures (SOPs) are some things to startwith to ensure that proper repairs are being performed. What youdo today can destroy what you build tomorrow.

Larry Montanez III, CDA is co-owner of P&L Consultants with Peter Pratti,Jr. P&L Consultants works with collision repair shops on estimating, pro-duction and proper repair procedures. P&L conducts repair workshops onMIG & resistance welding, measuring for estimating and advanced esti-mating skills. P&L also conducts investigations for insurers and repairshops for improper repairs, collision repairability and estimating issues.P&L can be reached by contacting Larry at (718) 891-4018 (office), (917) 860–3588 (cell), (718) 646–2733 (fax) or via email at larrygoju@aol.com. The P&L website is www.PnLEstimology.com.

Jeff Lange, PE is president of Lange Technical Services, Ltd. of DeerPark, NY (www.LangeTech.net). Jeff is a Licensed New York StateProfessional Engineer who specializes in investigating vehicle and compo-nent failures. Lange Technical Services, Ltd. is an investigative engineer-ing firm performing forensic vehicle examinations and analysis for accidentreconstruction, products liability and insurance issues. Jeff can be reachedat (631) 667-6128 or by email at Jeff.Lange@LangeTech.net.

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