�

�Koen Delvaux �@kodel�

Why your children don't understand your IT job�

THEY DON’T KNOW SECURITY�

@kodel�

THEY DON’T KNOW FUNCTIONAL REQUIREMENTS�

@kodel�

THEY DON’T KNOW HOW TO CONFIGURE A PC �

@kodel�

THEY DON’T KNOW NETWORKING �

@kodel�

@kodel�

THEY DON’T VALUE �YOUR WORK�

@kodel�

THEY DON’T VALUE �YOUR WORK�

THEY ARE RIGHT�

What value do you create for them? �

@kodel�

not �COMPLIANCE �

Challenge:�

ENGAGEMENT�

“Business defines requirements, we just execute" no longer works�

DISRUPTIONS IN OUR IT WORLD�

@kodel�

Amazon Echo �

@kodel�

Microsoft Office becomes FREE �

@kodel�

Wearables �

@kodel�

Cloud computing �

@kodel�

Consumerisation of IT�

WHAT THE CONSUMER GUYS DO BETTER�

Gamification �@kodel�

Design paradigms, e.g. lazy registration�@kodel�

Nudging �@kodel�

Self Service (cost) �@kodel�

User Centricity�@kodel�

WHAT IS THE FUTURE OF IT? �

IT is no longer capable of dictating user behavior in a mobile & cloud centric world.

Users will find a way.�

@kodel�

IT is a risk-taking department looking to create business

value from data and interactions �

So, what’s the future of IT? �

HOW TO GET THERE? �

Try harder�(won’t work) �

BYOD �

BYON (bring your own network)�

Move horizontals to the cloud �

FOCUS on your own verticals �

2 THINGS YOU NEED TO REMEMBER�

Open up everything �network, email, devices, firewalls �

@kodel�

Focus on your own verticals�mobile apps, usability, discovery architecture, user centricity�

You only need to remember 2 things: �

Lesson�1�

Lesson�2�

THANK YOU�@kodel�