where's my truck? infographic: customer service status updates and what they cost your business
TRANSCRIPT
To answer
one “Where’s
My Order?” call costs
“Where’s My Order?” $18.17
of customers contact a vendor and ask the question,
$3.7510MINfor the Customer Service Agent
$3.185MINfor the Transportation Manager
$3.7510MINfor the Router
$2.29Overhead $5.20
10 Routes per day$908.60
10 Routes for 1 year
Total Per Route$90.86
5MINfor the Driver
Based on 10 stops per route
Source: RTI Research, 2013
At 100 stops per day
50%
$237,152.68