What's Working in Homebuyer Education and

Counseling

The Need

2005..……………………..462

2006…………………….1,057

2007…………………….2,071

2008…………………….3,563

2009…………………….3,467

2010…………………….3,953

2011………………….…3,863

2012…………………….3,659

2013…….………………2,702

Foreclosures in NH by Year

Creating The Response

A Wonderful, Committed and Unusual Partnership

• NH Department of Justice, NH Banking Department, New Hampshire Housing

The Core

• Governor• Executive Council• Legislature

The Supporters

Creating The Response

• National Mortgage Servicing Settlement• Allocation funds to serve at-risk homeowners• Key concepts:– Free, statewide, in-state services– Qualified and objective services – Pre- and post-foreclosure guidance• Assisting with a graceful exit

Creating The Response-Indicates the location of services.

Creating The Response

• Key successes of the response:– Coordinated effort• Foreclosure Relief Project (NHBAR, NHLA, LARC)• Counseling Partners (7 grantees)• State and Federal partners

– Intake Services (2-1-1 NH)– Outreach

Outreach• Press• PSA• Print• Mailing• Radio• Website• Digital

Outreach

Outreach

Outreach

Results• 16 trained staff members, at seven agencies, providing foreclosure counseling

services with the help of HomeHelpNH funding. • 1,429 homeowners assisted by HomeHelpNH counselors since 2013.• Approximately 80% - 90% of those that were seeking help with preventing

mortgage default were able to avoid foreclosure.• Over 2,000 HomeHelpNH calls to 2-1-1 NH since January 2013.• Website receives approximately 1500 visitors/month of which 80% are new

visitors.

Results

Conclusion• HomeHelpNH.org is unique in that it has created an effective statewide coordinated

response.• Statewide support from key stakeholders has been important to the initiatives success.• The coordinated effort of the New Hampshire Foreclosure Relief Project, which includes, the

New Hampshire Bar Association, New Hampshire Legal Assistance, and the Legal Advice and Referral Center, has been able to provide at-risk homeowners with realistic solutions and free guidance during their difficult financial crisis.

• Central intake service provider has united nonprofit partners and streamlined efforts• Directive, but non-over burdensome reporting requirements has allowed nonprofits to

continue doing the good work that they do. It has become a partnership.