what were you thinking? 5 ways to jumpstart your team’s critical thinking skills

What Were You Thinking?

5 Ways to Jumpstart Your Team’s Cri9cal Thinking Skills

March 13, 2014

High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in

Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved

  Tel: 480.502.2100 or 800.589.4733

Fax: 480.502.2102 or 888.884.9132

Email: [email protected]

President, QPC Inc. – The Extraordinary Team

11890 E Juan Tabo Road, ScoSsdale, AZ 85255

www.ExtraordinaryTeam.com

What were you thinking?

ParHcularly from the leader or expert

•  List every possible problem you can imagine

•  Pick the top 10 problems – Show-‐stoppers – Highly probable –  In your control

•  ProacHvely plan with acHon items

Gary Klein, Sept 2007

TEE UP THE PROCESS

GET CREATIVE

EVALUATE THE POSSIBILITIES

•  Tee Up – ObjecHve – DefiniHons – Process

•  Brainstorm – All ideas are valid – No evaluaHon – Hitch-‐hiking is ok – Don’t seSle too early – Third Third

•  EvaluaHon – PrioriHze – Organize – Sort – Synergize

Inconsistent with mission, vision, values or brand

promise

•  Fixated Thinking •  ConfirmaHon Bias

•  Overconfidence Bias •  Messy Thinking

•  Off Branding •  Google Thinking

Address Assess Answer Act

Clear Ar9cula9on of

the Issue

Thorough Analysis of the

Issue

Well-‐thought Out Solu9on or

Recommenda9on

Successful Implementa9on & Improvement

Address

Clear Ar9cula9on of

the Issue

Seen as a gain, more flexible, adaptable and willing to take greater risks

“Prospect Theory”

Seen as a loss, a threat with greater risks and consequences

said Gene Kranz, flight director during the Apollo 13 mission

Assess

Thorough Analysis of the

Issue

•  Ask, “What else could be the reason?” at least 10 Hmes

•  On a scale of 1-‐10, grade each reason •  Select 1, 2 or 3 core issues

1.  We do not have enough customers

2.  Our customers are not buying enough

3.  We are not converHng enough prospects into customers

4.  Our adverHsing and promoHon is not aSracHng enough customers

5.  Our sales are not large enough per customer 6.  Our customers are not buying frequently

enough from us

7.  We do not have enough salespeople

8.  Our salespeople are not selling enough to our customers

9.  Our salespeople are not trained well enough to sell in a tough, compeHHve market

10.  Our customers are buying too much from our customers

Developed with Brian Tracy

Answer

Well-‐thought Out Solu9on or

Recommenda9on

Op9on Blue

Op9on Orange

Op9on Green

© 2012 All Rights Reserved

“It sounds like we are making progress. Let’s check that out with a quick straw poll to see how close we are to a consensus. We’ll go around the table to understand any reservaHons you may

have. Who’d like to go first?”


“Let’s see if everyone can either agree with or agree to support the most popular alternaHve.

Let’s start with Sally (because she looks recepHve to start!) and go around the room.”


•  Public or Private Poll •  Live with the decision? •  What are your reservaHons?

•  On a scale of 1-‐10 •  5 “L” Straw Poll


Loathe Lament Live Like Love


Act

Successful Implementa9on & Improvement


•  Check out our learning resources available – www.ExtraordinaryTeam.com

•  Connect on Linked In, TwiSer, Facebook •  Watch how to videos – www.YouTube.com/user/QPCinc

•  Customized programs – FacilitaHon, Team & PresentaHon Skills Training

– High Stakes MeeHng FacilitaHon®


5 Sizzling Ways to Spice Up Your Panel Discussion

June 12, 2014


© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in

Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved

  Tel: 480.502.2100 or 800.589.4733

Fax: 480.502.2102 or 888.884.9132

Email: [email protected]

President, QPC Inc. – The Extraordinary Team

11890 E Juan Tabo Road, ScoSsdale, AZ 85255


what were you thinking? 5 ways to jumpstart your team’s critical thinking skills

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