what is acc and why should you care?

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What is Amcom Cloud Collaboration (ACC) and why should I care? Brett Looney – THETA 2015

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Page 1: What is ACC and Why Should You Care?

What is Amcom Cloud Collaboration (ACC) and

why should I care? Brett Looney – THETA 2015

Page 2: What is ACC and Why Should You Care?

What is ACC?

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Page 3: What is ACC and Why Should You Care?

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Page 4: What is ACC and Why Should You Care?

But what is HCS

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Page 5: What is ACC and Why Should You Care?

Cisco reference design for multi-tenant Unified Communications

Uses the standard UC

platform

One instance per customer

Multi-tenant self-care portals

-End User -Administrator

Consumption based licensing

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Page 6: What is ACC and Why Should You Care?

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So What! Why is ACC different?

Page 7: What is ACC and Why Should You Care?

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Onboarding &

project Mgmt

Not so

Secret

Online training

videos

Flexible network options

Redundant Data Centres

Additional self service options

Additional productivity tools

Page 8: What is ACC and Why Should You Care?

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But I like my on premise solution

Page 9: What is ACC and Why Should You Care?

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Cloud is better than On Premise

• No Upgrade cost • No Hardware cost • No Data Centre cost

But you still get: Redundancy Including on premise options Flexibility

Architecture is the same as on premise UC suite And you can scale up & down

Page 10: What is ACC and Why Should You Care?

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Frequently Asked Questions

Can I keep my existing equipment?

Will you force me to

upgrade?

Page 11: What is ACC and Why Should You Care?

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But I don’t want to lose control

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Are There Hidden Costs?

We bill per users, per month

•  Four different licenses

•  Remember – scale up & down

•  Upgrade or downgrade

user licenses at will

Onboarding & equipment costs •  Can be CAPEX if you like •  Or can be rolled into the per month bill •  Flexibility is key

Page 13: What is ACC and Why Should You Care?

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TCO Example

On-Premise Hardware /

Licensing

Pay for what you

use

Page 14: What is ACC and Why Should You Care?

What are customers saying.

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Page 15: What is ACC and Why Should You Care?

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Mining Sector

CIO Women suddenly found me attractive

Page 16: What is ACC and Why Should You Care?

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Government IT Manager

I lost 10 kilograms

Page 17: What is ACC and Why Should You Care?

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Banking Customer

Experience Manager

I got a puppy!

Page 18: What is ACC and Why Should You Care?

But really… What are customers saying

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We really like ACC as it’s been a great fit for what we want to do, and we really like the integration

with our Contact Centre.

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The introduction of ACC has given us greater flexibility, particularly extension

mobility. The management of our contact centre is also so much easier.

Department of Finance Government of Western Australia

Page 21: What is ACC and Why Should You Care?

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We see this as the next generation of communication tools that are ideally

suited to our customer base.

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ACC gives us the ability to run our programs across a massive regional

footprint, regardless of device, very cost-effectively whilst being future-proofed.

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9 months of planning

13,000 endpoints

6 week cutover

Integration with on prem

systems

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Services provided to the highest

common denominator

Be the experts in the use of

technology, not in the support of it

Exorcise the must-do-it-ourselves

culture

The less differentiation

provided by IT the more it should be

externally sourced

Page 26: What is ACC and Why Should You Care?

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Questions?