what in the world is a digital hospital? global trends in digital healthcare - mars future of...
DESCRIPTION
Public and private healthcare organizations around the world are leveraging data, mobile and social technologies to reshape their patient relationships and build operating dexterity to improve outcomes and reduce costs. Attendees will learn how these organizations are thinking about opportunities to use the tools of the digital revolution to transform healthcare.TRANSCRIPT
© 2013 IBM Corporation IBM Confidential
What in the world is a Digital Hosital ? Global Experience in Digital Healthcare. Dan Gordon PhD.
Data Centre
Mgmt IT Operations
Application
Management
Energy Mgmt Water Mgmt Waste Mgmt Space Mgmt Building
Operations
Med. Grade
Network
Servers and
Storage
Device
Integration
Unified
Communications
Real time
Location RTLS
Tracking and
Alerts
Clinical
Messaging
Smart
room BYO Device
Human Capital Financial Mgmt Enterprise Resource
Planning Bed Mgmt
Enterprise Master
Patient Mgmt
Eligibility
Mgmt
CRM / Patient
Billing
Patient
Engagement
Ancillary
Services Specialty Services
Care Settings
(inpt, amb,…) Chart Mgmt and
Coding
Resource
Scheduling
Patient Referral and
Coordination
Care process
optimization
Library and
Evidence base
Staff scheduling
and credentialing
Clinical, Allied and
Staff Development
Master
Data Mgmt
Data
Warehouse
Performance and
Quality Mgmt
Compliance /
Reporting
Telehealth
The Digital Hospital is a network of interrelated components
Integrations/Operations
Intelligent Buildings
Infrastructure
Clinical Logistics
Business Management
Client / Patient Services
Electronic Medical Record
Care Orchestration
Staff Management
Health Analytics
Data
Management
Security and
Privacy
Enterprise
Content Mgmt
The digital hospital – the mobile omnichannel experience
Scalable Delivery Infrastructure
Omnichannel
Physical, mobile,
social, video, and
web channels
Average app usage is
72 seconds
50% of mobile
sessions are
sequences of apps,
manually
"integrated" by the
user
Big data is a result of the hyperdigitization of the digital revolution
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The Digital Revolution
Data, Devices, Internet Traffic,
Smartphones, Apps Social messaging
The Internet of things Connected Devices (Billions)
Smartphones (100s of millions)
Global IP Traffic (Pbytes/month)
2012… 2020 Sources: Cisco, Hyperconnectivity and the Approaching Zettabyte Era, June 2010; Ericsson CEO, Hans Vestbert, “Ericsson CEO Predicts 50 Billion Internet Connected Devices by 2020”, Intel CEO Paul Otellini, “Intel CEO: How we will compete with ARM”; Morgan Stanley,
“Ten Questions Internet Execs Should Ask & Answer”, November, 2010, July 2011
Hyperdigitization causes complexity
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79% Expect high level of complexity in
future
60% Currently experiencing
high level of complexity
“The complexity our organization will have to master over the next five years is off the charts; a 100 on your scale from 1 to 5.”
Edward Lonergan
President and CEO, Diversey, Inc., United States
49% Feel prepared for expected
complexity
39% CEOs who identify technological complexity as one
of most significant external factors impacting their
organization
Source: IBM Global CEO Study 2010, “Capitalizing on Complexity”
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Sources of complexity in the healthcare ecosystem
Healthcare Ecosystem
Critical resource shortages
Increased competition and new entrants
Advances in technologies and treatments
Escalating incidence and cost of chronic disease
Globalization of health care
Changing demographics and lifestyles
Consumer expectations for better quality, outcomes and value
Source: IBM HCLS, IBM GBS Institute for Business Value
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Healthcare industry leaders anticipate substantial change
% CEOs expecting substantial change
Source: IBM Global CEO Study 2010; n = 1538; Expect substantial change
59%
61%
62%
62%
66%
70%
71%
74%76%
80%
Airlines
Retail
Automotive
Agriculture
Defence
Entertainment
Energy
Healthcare
Telecoms
Electronics
Leading organizations are embracing this dynamic environment and finding creative renewal opportunities
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• Reshaping customer relationships and
their customer value proposition
• Building operating dexterity
Industries are reinventing their customer relationships and value propositions
“ Everything you need to be entertained ”
“ Earth’s most customer centric company “
“ The brick is back “
“ Find your magic “ “ Wheels when you want them “
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And are developing operating dexterity
“ Affordable Solutions for better living “
“ Drivers wanted “
“ Making Technology work for you “
“ Helping the world communicate “
“Movies for you”
“Simplification and standardization are key strategies that we have been using for several years to reduce existing and future complexity.”
Brenda Barnes,
Chairman and CEO, Sara Lee, United States
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Engaging patients beyond the walls of the hospital… And understanding them better
Hospitals are instrumenting their clinicians
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Personalized medicine
To develop and implement these strategies, these organizations all have one characteristic in common –
their capacity to innovate
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Experiment
Disseminate knowledge
Build Constituencies
Allocate Resources
The Organizational Innovation Engine
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How will your digital hospital initiative realize better value and outcomes for your customers ?
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For more information
Dan Gordon, Ph.D.
Executive Consultant
Centre of Competence, GBS
IBM Healthcare and Life Sciences
@dangordonpraxia
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