what i can do for you 2011

What I can do for you…

John Dutton

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Executive Summary


• John Dutton is a pioneering business leader and management consultant who has delivered multimillion dollar improvements to many firms around the world.

• Most recently at Intergraph he led efforts at initiating a PMO office while managing and proposing new projects for some challenging customers as well. These efforts came to a close with a major slow down in the business.

• He also worked at North Highland where he provided management and information technology consulting services to clients and at Sabre Holdings where he led global consulting and implementation services.

• Prior to this effort he provided management consulting services to clients as a member of Arthur Andersen Business Consulting and then independently.

• His career also includes leadership activities at Boeing in information systems management, financial management and large scale initiatives.

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What I can do for you…• He is particularly adept at working in other cultures. He has collaborated with and

provided services to businesses in Asia, the Americas and Europe to prestigious firms including:

• He has provided services in a wide variety of industries and domains:

Abbot Laboratories Allied Signal BoeingCaterpillar Chart Specialty Chemicals Covey Leadership CenterIndustri Pusat Terbang Nurtanio Intergraph MEMCMerck NEC OTG

PdVSA Pella Windows SamsungSabre Holdings Universal Compression TTX

John Dutton

Agribusiness Automotive Aviation

Consumer Products Dept. of Defense Education

Energy Healthcare High Technology ManufacturingOil & Gas Light/Heavy Manufacturing Pharmaceuticals

Publishing Software & Services Transportation

Executive Summary


CASE STUDY Problem: The FAA had outdated systems for the management and deployment of air

traffic controllers. The organization was also changing many of the business rules for managing union employees.

Sabre Airline Solutions has a suite of applications managing and scheduling airline employees.

A feasibility study had been initiated before my hiring but had run into difficulties due to the scope and complexity of the business requirements.

The requirements pointed to large scale customization requirements.

The follow-on opportunity was sized between $10-20M. Contributions: Applied Stakeholder Identification to segment business requirements.

Conducted user interviews and workshops and teleconferences to confirm/clarify requirements and solution architecture.Implemented Program and Project Management techniques throughout study and proposal.Defined more robust deliverables suitable for FAA customer.Incorporated Change Management and Quality Assurance techniques into solution design.

Achievements

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CASE STUDY Problem: British Airways was interested in acquiring a suite of catering solutions from

Sabre. They wanted to buy on a fixed-price and schedule basis. The initial sales team had inadequately defined the SOW and the scope of the customizations required.

Essentially, to reduce risk and get the contract signed I sent over a team of SME’s for two weeks who communicated requirements updates – those conversations were pretty interesting. The during the project we had design reviews with the customer several times a week to review and approve the customization work as quickly as possible. These two factors significantly reduced our risk.

Contributions: Intensive site visits to better understand SOW requirements and communicate them to the technology team.Implemented weekly virtual reviews with BA to confirm efforts of Agile teams.Follow-on collaborative visits to BA and Sabre (partnering for results).Virtual executive meetings to review project status and resolve issues while reducing project cost.Implemented Program and Project Management techniques throughout study and proposal.

Achievements

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CASE STUDY Problem: Andersen Business Consulting had recurring marketing, solution design and

delivery challenges for complex, multi-service line solutions.

Contributions: One of three initial agents assigned to solve this problem.Designed, developed and deployed Architected Solutions

• A disciplined web-based metamethodology and framework to incorporate different service lines used in marketing and delivering complex solutions to customers.

• Integrated project management, quality assurance, organization change management and risk management techniques into methodology.

• It was a web portal guide and a knowledge repository for selling and delivering solutions.

• Defined and incorporated industry landscapes, business landscapes and value mapping into methodology.

• Led 14 virtual teams to normalize services for incorporation into methodology.

• Evangelized approach globally and delivered training.

Achievements

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CASE STUDY Problem: Dekalb Genetics had implemented SAP and was doing road shows to help

promote SAP products and services.

Unfortunately they had major post implementation problems.

They couldn’t close the books, AP/AR was as mess, and inventories were at best uncertain.

There were people who didn’t know how to do their jobs in the context of SAP.

Contributions: I conducted an executive workshop on a Thursday afternoon with the sponsorship of the CFO to identify, organize and prioritize the problems and issues which they had with the implementation.

Upon completion of the effort I was invited to begin efforts the following Monday. I had a team in place on Tuesday and led the team for the next six months which successfully resolved these issues.

In examining the root causes of their problems were inadequate coordination across the process teams which led to poor product configuration and cutting the training budget prior to going live.

Achievements

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PeopleHuman Performance & Organizational Effectiveness

Stakeholder AnalysisChange ManagementEmployee SurveysCommunication Planning

Executive Coaching Group FacilitationLeadership DevelopmentEmployee Development Programs

Performance & Competency ManagementOrganizational TransformationChange Management/TrainingGroup Facilitation

ExecutiveEnterprise

Strategy Development Operational StrategiesEnterprise Performance Management

Strategy

Mergers & Acquisitions IntegrationFinancial ManagementBusiness LandscapesBusiness Assessments

Business Management

Industry LandscapesValue MappingCompetitive AnalysisReporting and Analysis

Market /Competitive Intelligence

Broad and deep business experience …

Process Process and Activity AnalyticsCQI/TQM Quality ProgramsGAP AnalysisBest Practices ResearchBenchmarking

Process Improvement

Economic ForecastsMulti-year/dimensional ModelsBudgeting & Multi-variate PlanningProfitability AnalysisAdvanced Cost Management

Business Planning

New Product DevelopmentTarget Costing Assessment and DeploymentVoice of the CustomerStage Gate Methods

Product Improvement

Project Management StandardsCustomer Service AnalyticsService Design & DeploymentSales Force EffectivenessConsultative Team Selling

Service Improvement

TechnologyHuman Performance & Organizational Effectiveness

Technology ProposalsSystems AnalysisBusiness RequirementsSoftware SelectionsSystems Implementations (ERP, etc.)

IT StrategiesSystems ArchitecturesTechnology MapsOrganization Transformation

Database Design & ManagementMigration PlanningChange ManagementDevelopment Methods (Structured, Agile, etc.)

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What I can do for you… Strategy Articulation Map – Intergraph PP&M …

Organization Drivers

Vision“To help organizations see

the world clearly…”

ValuesCustomer Satisfaction

Results OrientatedInnovation & Leadership

Honesty & Fairness

Mission“To empower governments and businesses around the world to make better, faster operational

decisions…”

Market Differentiators Superior Software Superior Services

Understandable representations of

complexity

Commitment to Customer success

CriticalOrganizationProcesses

Project Management

Service Design , Development & Delivery

Implementation & Service Promotion

Staff Utilization

Attract, Develop, Retain the best people.

PP&MOrganizationObjectives

Higher UtilizationImplementation – 60%Consulting – 40%

Improved Project Margins

Customer Satisfaction

Employee Development Knowledge Management

John Dutton

• Project Plans & Standards• SOW Management• Project Estimation

• Key Messages• Pricing Models• Margin Management• Billing Rates

• Incentives• Resource Management• Impediments?• Distractions?

Other

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Strategy

People

Project Performance

Service Strategy

Revenue, Margin & Utilization Improvements

Collaboration - sales/marketing , implementation and services?Customer needs - product/services evolution?Competitive Landscape - products and servicesMarket position by industry and region?

Impediments & incentives to achieve higher utilization?Assessments - product, skills, behaviors … ?

Impediments to higher utilization?Current utilization tracking?

Education and training?

Project estimates/rate effects?Project quality control and tracking?

Revenue enhancement opportunities?Obstacles to improving project margins?

Current project planning/estimating standards? Organization commitment to Project Management?

Executive sponsorship?Resources to support change?Current service model continuum?Current change management strategy?Organization readiness and resistance?"AS IS" - "TO BE" service methodology articulation?

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Preliminary Services

Change Management Assessments

Feasibility Studies

Technical Assessments

Current State Assessments

Implementation Services

Project Management

Education & Training

Technical Installation

Process Improvement Optimization

Change Management

Post-Implementation Services

Service Level Agreements

Project Management

Education & Training

Utilization Optimization

Technical Incident Resolution

Service Design, Development & Deployment …

Help Desk Access?Service Tiers?

Bundled or Unbundled?Hosting?

Self-service?Customized Workshops?

Training Events?Subscriptions?

Stakeholder Analysis?Readiness

Assessment?Communications?

Gap Analyses?Recommendations?

Business Cases

ProposalsEstimates

Opportunities for more benefits from best utilization?

Product Upgrades/Enhancements?

Root Cause AnalysisIncident Resolution Fees

Key Customer Messages:• Time to Value • Value Maximization • Usability• Other

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Executive Managers

Sales & Marketing Project Sponsors PMO Manager Project Manager

Implementation Consulting Team

Technical Disciplines

Project SalesProject ProposalsProject Portfolio PlanningPortfolio OversightProject Formulation R

Project & Performance Goals A E A E A E C C CProject Requirements A C C EProject Schedules A E E CProject Budgets A E E CQuality Requirements A E C C CRevenue Dependencies A E C C CTechnical Dependencies C C C A ESolution Approach A A A E A E

Project InitiationProject OversightProcurement ManagementProject OversightProject ClosureLessons Learned ReviewResource ManagementProject Audits

Project Management Processes & Practices …

R – responsible, process ownerA – approves, accountableC – communicates, confers, collaboratesE – executes the effort

One possible solution - an example for process improvement …

John Dutton

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What I can do for you …

Developed and deployed new visual employee profiling approaches.

• Visual methods which integrate critical organization competencies.

• Employee development.

• Organization transformation.

• Succession planning.

Commitment to People …

Example Profiles:

Tim NelsonNew Product SME

Observations & Feedback

Development Planning

Work Assignments

Julie HoltProduct Development

Observations & Feedback

Development Planning

Work Assignments

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My Preferred Activities• Implementing, seeing a finished product or

result, solving practical problems, and working through people.

• Focus on practical matters and special interests. • Achieving results thru influencing others.

Personal Mission Statement

Make the world a better place through analytic and creative synthesis;

considering external and internal conditions,

strategic interests, people, processes and

technology.

Career OrientationIdeas Matter

People OrientedMake thing work better

Get Things DonePlanning, innovating and creating …

Oriented toward tangible, visible and measurable results.

Special Interests• Program and Project Management• Organization Change Management • Strategy Articulation• Solution Architectures• Process Improvement• Leadership and Group Facilitation

Management Style• I prefer to lead and contribute by utilizing

personal experience, expertise and knowledge for problem solving.

• I apply various administrative practices in managing, monitoring teams.

• I enjoy teaching, training and mentoring people.

Strengths• Broad and deep experience.• Include strong abilities in interpretation,

leadership, innovation, synthesis, communications, initiative, team player, mentoring and research & analysis .

• Mental skills - abstract, innovative, intuitive, thinking out of the box.

Values Honesty & Integrity

Customer Satisfaction Knowledge & Creativity

Loyalty &Trust Affiliation & Autonomy

Do the right thing …

Environmental Preferences• Create trusting and fair environments to

improve success.• Collaborative activities and decisions.• Intelligent teaming and collaborative sales.• Customers first

John Dutton - Personal Profile

John Dutton

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• Vision, leadership and communication skills

• Broad and deep experience

• Integrity in relationships and services

• Mutual respect in interactions

• Collaboration and teamwork

• Program success and customer satisfaction

• Bias for making change happen

• Industry and consulting experience

Why John Dutton?

John Dutton

what i can do for you 2011

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