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    WEST MIDLANDS POLICE Force Policy Document

    POLICY TITLE: Critical Incident Policy

    POLICY REFERENCE NO: Ops/23

    Executive Summary West Midlands Police (WMP) have a duty to respond to and recognise that any incident, even if managed correctly, can have a significant impact on the confidence of a victim, their family and the community thereby subsequently developing into a Critical Incident. This policy provides guidance for Critical Incidents concerning recognition and identification, roles and responsibilities, phases associated with management of the incident and the subsequent restoration of public confidence including structured debriefing.

    **Any enquiries in relation to this policy should be made be made directly with that of the policy contact / department shown below.

    Intended Policy Audience This policy is intended for all WMP employees. However, it is especially important for Front Line Officers, Contact Centre Staff, LPU Duty Inspectors and Force Incident Managers.

    Current Version And Effective Date Version 1.7 June 2014

    Business Area Owner Operations

    Department Responsible Integrated Emergency Management

    Policy Contact Integrated Emergency Management

    Policy Author 1323 Kris Beardsmore/Kirsty Butterworth

    Approved By ACC (Operations) Gareth Cann

    Policy Initial Implementation Date 11/08/2014

    Review Date 11/08/2016

    Protective Marking Not Protectively Marked

    Suitable For Publication Freedom Of Information

    Yes

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    Supporting Documents

    The codes of practice for victims of crime, Criminal Justice System, 20041

    IPCC report into the contact between Fiona Pilkington and Leicestershire Constabulary 2004-20072

    Part One Order 09/2011, Critical Incidents, Version 1.0 February 2011 The Stephen Lawrence Inquiry, Sir W Macpherson, Feb 19993

    HMIC Report on the Investigation by Cambridgeshire Constabulary into the murders of Jessica Chapman and Holly Wells at Soham on 4 August 2002, Sir Ronnie Flanagan4.

    College of Policing 2013 Authorised Professional Practice (APP)

    Joint Emergency Services Interoperability Programme (JESIP)5

    ACPO Community Tension Intelligence Process from Local to National, ACC S Rowe, ACPO Lead for National Intelligence Model, 2011

    Evidence Based Research Full supporting documentation and evidence of consultation in relation to this policy including that of any version changes for implementation and review, are held with the Force Policy Co-ordinator including that of the authorised original Command Team papers.

    Please Note. PRINTED VERSIONS SHOULD NOT BE RELIED UPON. THE MOST UP TO DATE VERSION OF ANY POLICY, GUIDANCE or FORCE DIRECTIVE ORDER, CAN BE FOUND ON THE INTRANET EQUIP POLICIES SITE.

    1 http://www.cps.gov.uk/victims_witnesses/victims_code.pdf

    2 From www.ipcc.gov.uk

    3 College of Policing, APP Contents, Critical Incident Management, Types of Critical Incidents

    4 http://www.hmic.gov.uk/media/investigation-by-cambridgeshire-constabulary-20040530.pdf

    5 The latest JESIP doctrine can be found from http://www.jesip.org.uk/ on publication on this policy this was version18

    http://www.jesip.org.uk/

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    Force Diversity Vision Statement and Values

    Eliminate unlawful discrimination, harassment and victimisation. Advance equality of opportunity and foster good relations by embedding a culture of equality and respect that puts all of our communities, staff and officers at the heart of everything we do. Working together as one we will strive to make a difference to our service delivery by mainstreaming our organisational values All members of the public and communities we serve, all police officers, special constables and police staff members shall receive equal and fair treatment regardless of, age, disability, sex, race, gender reassignment, religion/belief, sexual orientation, marriage/civil partnership and pregnancy/maternity. If you consider this policy could be improved for any of these groups please raise with the author of the policy without delay.

    Code of Ethics

    West Midlands Police is committed to ensuring that the Code of Ethics is not simply another piece of paper, poster or laminate, but is at the heart of every policy, procedure, decision and action in policing.

    The Code of Ethics is about self-awareness, ensuring that everyone in policing feels able to always do the right thing and is confident to challenge colleagues irrespective of their rank, role or position

    Every single person working in West Midlands Police is expected to adopt and adhere to the principles and standards set out in the Code.

    The main purpose of the Code of Ethics is to be a guide to "good" policing, not something to punish "poor" policing.

    The Code describes nine principles and ten standards of behaviour that sets and defines the exemplary standards expected of everyone who works in policing.

    Please see http://www.college.police.uk/docs/Code_of_Ethics.pdf for further details.

    The policy contained in this document seeks to build upon the overarching principles within the Code to further support people in the organization to do the right thing.

    http://www.college.police.uk/docs/Code_of_Ethics.pdf

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    CONTENTS

    1 INTRODUCTION ........................................................................................... 6 1.1 Aim ............................................................................................................... 6 1.2 Objectives .................................................................................................... 6 1.3 Scope ........................................................................................................... 6 1.4 Definition ...................................................................................................... 7 1.5 What makes an Incident Critical? ................................................................. 7 1.5.1 Critical Thinking Matrix ................................................................................. 8 1.5.2 Who can identify a Critical Incident? ............................................................. 9 1.5.3 Who can declare a Critical Incident? ............................................................ 9 1.5.4 Command and Control ............................................................................... 10 1.5.5 Critical Incident Flagging ............................................................................ 10 2 ROLES AND RESPONSIBILITIES .............................................................. 11 3 CRITICAL INCIDENT BACKGROUND ....................................................... 14 3.1 Types of Critical Incidents .......................................................................... 14 3.2 What is a Critical Incident? ......................................................................... 14 3.2.1 Police response .......................................................................................... 15 3.2.2 Community Impact ..................................................................................... 15 3.2.3 Decision Making ......................................................................................... 15 3.2.4 Critical Incident Areas: ................................................................................ 15 3.3 Critical Incident Phases .............................................................................. 15 3.3.1 Preparing .................................................................................................... 16 3.3.2 Managing a Critical Incident ....................................................................... 17 3.3.3 Restoring Public Confidence ...................................................................... 17 3.4 Post Incident Procedures ........................................................................... 18 4 CONSIDERATIONS .................................................................................... 19 4.1 Record Keeping .......................................................................................... 19 4.2 Debriefing ................................................................................................... 20 4.2.1 Post Incident Review .................................................................................. 20 5 EQUALITY IMPACT ASSESSMENT (EQIA) ............................................... 20 6 HUMAN RIGHTS ......................................................................................... 20 7 FREEDOM OF INFORMATION (FOI) .......................................................... 21 8 PROMOTION / DISTRIBUTION AND MARKETING ................................... 21 9 REVIEW ...................................................................................................... 21 10 VERSION HISTORY .................................................................................... 22 APPENDIX A JOINT DECISION MODEL ................................................................ 23 APPENDIX B UNDERSTANDING RISK .................................................................. 24 APPENDIX C CRITICAL INCIDENT BACKGROUND ............................................. 25 APPENDIX D CRITICAL INCIDENT AREAS: .......................................................... 26 APPENDIX E CRITICAL INCIDENT PHASES ......................................................... 27 APPENDIX F MANAGING CRITICAL INCIDENTS.................................................. 30

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