webinar: introducing the brandwatch academy
DESCRIPTION
We’ve just launched the new Brandwatch Academy, a whole host of new support and training goodness. Read these webinar slides to find out all about what’s included in the free Academy, including: - What you can find in the Academy - A tour of our brand new help center - Details of how to join our beginner and advanced training webinars Bummed you missed our webinar? Sign up here to receive the recording: http://bit.ly/1pQmFJpTRANSCRIPT
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© 2014 Brandwatch.com
Webinar/Introducing the Brandwatch Academy
Product Marketing Manager
Jasmine JaumeTechnical Trainer
Kelly Autenrieth
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© 2014 Brandwatch.com
Coming Up
• The Brandwatch Academy
• Training Tuesdays
• The new Help Center – demo
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© 2014 Brandwatch.com3
Don’t be shy/We’d love your participation
• Ask questions in the session chat
• Tweet about out discussion
@brandwatch
#brandwatchtips
A download and recording of the webinar will be made available after the event
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© 2014 Brandwatch.com
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© 2014 Brandwatch.com
Help Center
The Brandwatch Academy
How tosTraining
Tuesdays
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© 2014 Brandwatch.com
The Help Center
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How tos
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Training Tuesdays
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© 2014 Brandwatch.com
+ our friendly support team
Monday to Friday
8.30am - 01:00am (GMT)
3.30am – 8:00pm (EST)
IMAGE OF SUPPORT TEAM
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© 2014 Brandwatch.com© 2014 Brandwatch.com
Training Tuesdays
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© 2014 Brandwatch.com
Training Tuesdays
Be Empowered!
• Free, live online trainings for customers
• Multiple languages & timezones, every Tuesday
• An opportunity to ask questions
• Covering fundamental skills and the most powerful features of Brandwatch
– Launching October 14, 2014
– Rotating Introductory & Advanced webinars
– Recording available to listen again
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© 2014 Brandwatch.com
Training Tuesdays/ What’s covered
Introductory Training
• How we gather data & simple Query writing
• Navigating a default Dashboard
• Author identification & influencers
• Discover trends in conversation
Advanced Training
• Explore advanced Query writing & Query Groups
• How to create & filter by Categories, Tags & Rules
• Use Charts for more in-depth analysis
• Creating Alerts for constant monitoringRecommended for new users or as a “refresher”
courseRecommended for more advanced users
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© 2014 Brandwatch.com
Every Tuesday
DACH
11-12am
Trainer Gonzalo
Language German
EMEA
Trainer Helen
Language English
NORTH AMERICA LATIN AMERICA
CEST
Trainer Kelly
Language English
2-3pmGMT
2-3pmEST
4-5pmCET
Trainer Gonzalo
Language Spanish
brandwatch.com/training-tuesdays
Open to all Brandwatch customers
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The Help Center- Demo
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Q & A
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Where to find things
The Help Center incl. how tos
brandwatch.com/support
Find out more
brandwatch.com/academy
Contact support
Via the Help Center (‘Contact Support’ at the top!)
Or give us a call:
1 6464 536 686 /
+44 1273 358 620
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Now You Know
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© 2014 Brandwatch.com
Find out more:brandwatch.com/academy
facebook.com/brandwatch
@brandwatch
plus.google.com/+brandwatch1