web analytics wednesdays melbourne - may 2013 - an introduction to universal analytics

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From Web Analytics Wednesdays Melbourne, May 2013. A quick overview on what Universal Analytics means, and where it might end up taking our industry.

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Page 1: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics
Page 2: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

First up… Welcome!

Page 3: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

twitter sign in

#wawmelb

Page 4: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

It’s a short presentation!

Page 5: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

Damion Brown

datarunsdeep.com.au

Page 6: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics
Page 7: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics
Page 8: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

What makes it different?

• Track visitors, not visits• Tracks activity on any web-enabled

device–Website–Mobile app– Internet-connected fridge– Point of sale system

Page 9: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

1. Offline Conversions

Campaign Online signup

Instore Purchase

Page 10: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics
Page 11: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

2. Allsorts of Dimensions

• Define a behaviour for your business– Logged-in users– Repeat purchasers– People who select priority shipping– Readers of certain authors

Page 12: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

2. Allsorts of Dimensions

• Create filtered profiles around custom dimensions

• Gain a greater accuracy of data!

Page 13: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics
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3. CRM

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3. CRM

• People, not visits• Get a bigger sense of how people

engage with us

Page 17: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

4. Wider Advanced Segments• They used to be session-based...– Arrived on category page– Located in Sydney– Using an iPad

Page 18: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

4. Wider Advanced Segments• ...now they are multi-session!– Located in Sydney– Using an iPad– First touch is Facebook– Second visit email signup– Third visit shopping cart...

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5. Individual & Personal Activity

Page 20: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics
Page 21: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics
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Page 26: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

Simple as that?

Page 27: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

Not quite

• Not a true “upgrade” to regular GA• It’s beta• Run both side by side• Use Tag Manager to consolidate your

tags• Prepare for 5-10% mismatch in data

Page 28: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

Big deal?

• New ways of tracking users, new ways of optimising experiences

• Data is more interconnected• More fun stuff for us to play with!

Page 29: Web Analytics Wednesdays Melbourne - May 2013 - An Introduction to Universal Analytics

was that short enough?

#wawmelb

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#wawmelb