we teach new dogs old tricks management vs. leadership and communication skills part of the akron...
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We teach new dogs old tricks
MANAGEMENT vs. LEADERSHIP
and Communication Skills
Part of the Akron SCORE Workshop SeriesRef:Ldrshp Mgmt 033009 krn
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We teach new dogs old tricks
SCORE®
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■ Small Business mentoring & advice– Face-to-face or e-mail counseling
■ Skills in business planning, strategiesfor growth, and all aspects of business operations
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ALL SERVICES ARE FREE AND CONFIDENTIALWe teach new dogs old tricks
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We teach new dogs old tricks
The LeaderThe Leader The ManagerThe Manager
Which is more important?
What are the key skillsof each type?
The Differences Between Leaders and Managers
Intro to slides
The Differences Between Leaders and Managers
The LeaderThe Leader The ManagerThe Manager
Innovates
Develops people
Long-range thinking
Effective
Trusts
Empowers
Does the right things
Originates
Eye on horizon
Administers
Maintains people
Short-range thinking
Efficient
Controls
Delegates
Does things right
Imitates
Eye on bottom line
We teach new dogs old tricks
ValuesAbility
Motivation
CommunicationCommunication
MissionVisionGoals
Team-building
Creati-vity
EthicalDecision- making
Diversity Mgmt.
Communication is the bridge between effective management and leadership
Business
Functional
Areas
We teach new dogs old tricks
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We teach new dogs old tricks
Definition of Interpersonal Communication
“Transfer of intended meaning
between sender and receiver (s)”
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We teach new dogs old tricks
The Communication Process
Communicator Encodes Transmits
DecodesReceiver Interprets
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We teach new dogs old tricks
The Message isthe Message Received
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We teach new dogs old tricks
Most of the timewe do not communicate. . .
We just take turns talking
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Some Important Facts about Interpersonal Communications
■ Communicators need only be concerned with the facts
■ Rumors known to be false are not worth listening to
■ Silence should most often be acceptedas agreement
■ Effective communication fills several important needs
■ Listening to personal problems doeslittle good
Quiz – True or False?
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We teach new dogs old tricks
■ People who say less usually haveless to offer
■ A person who knows a subject well communicates it well
■ If a person’s feelings are hurt, communication is poor
■ Important communication is either written or verbal
Some Important Facts about Interpersonal CommunicationsQuiz – True or False? (continued)
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We teach new dogs old tricks
Symptoms IndicatingPoor Communications
■ People don’t know their job responsibilities
■ People don’t understand instructions
■ The same questions are being asked frequently
■ Jobs and tasks have to be done overagain, efforts duplicated
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We teach new dogs old tricks
■ Important tasks are being overlooked
■ Quality is declining
■ Motivation and productivity are low
■ Schedule dates are not being met
Symptoms IndicatingPoor Communications (continued)
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We teach new dogs old tricks
Communication Effectiveness versus Efficiency
■ The downside of e-mail
■ The power of face time
■ The Mehrabian Experiments
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We teach new dogs old tricks
Indicators of Poor Listening Skills
■ Easily distracted or distracting
■ Faking attention
■ Acting polite
■ Reacting to emotional words
■ Tuning out topics that you are notinterested in
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We teach new dogs old tricks
Indicators of Poor Listening Skills
■ Daydreaming
■ Jumping to conclusions
■ Judging speaker and not the message
■ Thinking of what you wish to say next
(continued)
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We teach new dogs old tricks
Steps to Becoming a Better Listener: The Ladder Approach
Respond verbally and non-verbally
Emphathize with the speaker
Don’t interrupt the speaker
Don’t change the subject
Ask questions when appropriate
Look at the person speaking to you
UnderstandingMotivation
Motivationis Good
In Short Supply
Manager’sTool
InfluencesPerformance
BasicAssumptions
aboutMotivation
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The Process of Motivation
3. Need satisfaction 3. Need satisfaction
2. Goal-directed behavior2. Goal-directed behavior
1. Unsatisfied need 1. Unsatisfied need
Design for use with FUNDAMENTALS OF MANAGEMENT, 5th ed., by James H. Donnelly, Jr., James L. Gibson, and John M. Ivancevich. © 1984 Business Publications, Inc.
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■ Research on motivation suggests that hourly employees can maintain their jobs (that is, not be fired) by working at roughly 20 to 30 percent of their ability.
■ This research also indicates that highly motivated employees work at close to 80 to 90 percent of their ability.
Motivation
Unknown AreaUnknown Area
Current Effort ?Current Effort ?
Potential forManagement
Influence
Potential forManagement
Influence
POTENTIAL vs. ACTUAL PERFORMANCEPOTENTIAL vs. ACTUAL PERFORMANCE
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Maslow’s Hierarchy of Needs
SelfActualization
SelfActualization
Esteem Needs■ Self-esteem■ Recognition■ Status
Esteem Needs■ Self-esteem■ Recognition■ Status
Social Needs■ Sense of belonging■ Love
Social Needs■ Sense of belonging■ Love
Safety Needs■ Security■ Protection
Safety Needs■ Security■ Protection
Physiological Needs■ Hunger■ Thirst
Physiological Needs■ Hunger■ Thirst
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The typical person’s degree of Need Satisfaction
20 40 60 80
SelfActualization
SelfActualization
EsteemEsteem
Belongingness, social & loveBelongingness, social & love
Safety & securitySafety & security
PhysiologicalPhysiological
NeedLevels
Percent Satisfied
Why recreation is preferred over work
■ Goals are more clearly defined.
■ Scorekeeping is more …
Objective It is clear to everyone when you score.
Dynamic You can change your performance to improveyour score. Everyone always knows the score.
Useful It can easily be compared against a standard.
■ Feedback is more frequent, personal, and accurate.
■ Participants have a higher degree of choice regarding the type of reward they receive and the type of activity in which they engage to get a desired reward.
■ The rules of the game don’t change, and everyoneplays by the same rules.
■ The relationship between effort and performanceis clearer. Performance is measured and clearly attached to a reward. 24
Thank You for Attending
Akron SCOREAkron SCORE
One Cascade PlazaOne Cascade PlazaAkron, OH 44308Akron, OH 44308
330-379-3163330-379-3163877-AKSCORE877-AKSCORE
We teach new dogs old tricks.