WALTER C. MILLER JR., MBA, CLSSMBB, EMBBHome: Edmond, OK Cell: (405) 812-7322 Email: walter.4405@gmail.com

PROFESSIONAL PROFILESOFTWARE DEVELOPMENT | ENTERPRISE IMPLEMENTATIONS | CONTINUOUS IMPROVEMENT

Experienced senior manager of project management offering 10 years of success leading full lifecycles of diverse operational/technology projects; CAPM, MBA, and Executive Master Black Belt in Six Sigma (EMBB) credentials; degrees in Organizational Development and Leadership.

Strategist: Lead in planning/managing multi-million dollar projects aligning business goals with innovation to drive continuous improvement initiatives and bottom-line gains.

Excellent Communicator: Accountable leader to promote technical, business, and financial acumen for effective communication with clients, executives, and other organization relationships.

Diverse methodologies: Agile, Scrum, Waterfall, DMAIC, DMADV, PDSA/PDCA for managing across vertical teams to deliver high-quality deliverables that meet or exceed timeline/budget goal.

PROFESSIONAL SKILLS

VALUE-ADDED PERFORMANCES

Managed business and technical gathering requirements for corporate divestiture of Treasury Management, Office/Facilities Management, and Facilities Construction Projects on an aggressive 6 month time line to succession.

Streamlined and improved Capital One Retail Bank Project Management Office (PMO) delivery model that saved a 30% productivity rate and reduced project life cycle time by 20%

Supported the revision of the Homeowner Insurance Verification process due to FFIEC auditing finding. Lead the project to mitigate a potential $100+million risk exposure.

Developed new business operation process to support failing Global Product Registration (3-6 month turnaround) to reduce 45-60 days utilizing Lean Six Sigma and project management tools.

PROFESSIONAL EXPERIENCE

METRO TECHNOLOGY CENTERSOklahoma City, OK

Lead Adjunct Instructor 02/2013 to CurrentLead Adjunct Instructor for Metro Technology Centers in the Utilities University (UU) program with The City of Oklahoma City – Water/ Utilities and Trust. Teach through lectures, discussions and demonstrations across levels of the organization for professional development as well as curriculum development for upcoming change management programs.

WILLIAMS (ACCESS MIDSTREAM)Oklahoma City, OK

Sr. Process Consultant 12/2012 to 06/2013Sr. Consultant with Echelon LLC to support business/technical process consulting to Access Midstream from its divestiture from Chesapeake Energy. Provide the leadership with direction on new Program and Project Delivery models as well as supporting the “Stand-up” of Access Midstream IT Infrastructure.

Project Management: Customer Software Development Database Design Systems Migrations/Integrations Enterprise-wide Implementations Business Process Development

IT Project Lifecycle: Requirements Analysis ROI Analysis Costing and Budgeting Project Scheduling Testing/QA/Rollout/Support

Value-Added Skills: Lean Six Sigma expertise Fundamentals of ITIL Team Building/Coaching Executive Presentations Risk Management

WALTER C. MILLER JR., MBA, CLSSMBB, EMBBHome: Edmond, OK Cell: (405) 812-7322 Email: walter.4405@gmail.com

CAPITAL ONEIrving, TX

Manager, Project Manager 10/2011 to 03/2013Re-designed the Retail Bank PMO project delivery model to support the Retail Bank Call Center organization. Manage small enhancement to cross functional enterprise projects that impact all Retail Bank Customer Service Call Centers. Led regulatory compliance audit finding initiatives to deliver operational/process changes to mitigate potential regulatory fines/penalties.

The Six Sigma WayPlano, TX

Instructor/Consultant 01/2010 to 08/2012Mentor Lean Six Sigma Black/Green Belts through Lean, DMAIC project phases, and process development Train students on Lean Six Sigma curriculum towards certification. Develop training modules for Lean Six Sigma courses. Lead presentations of Lean Six Sigma methodology to focus groups, accreditation organizations, and executives.

Bank of AmericaPlano, TX

AVP – Operations Project Manager 10/2010 to 07/2011Manage a team of project managers, project consultants, and project analysts from small enhancement to cross functional enterprise projects that impact all the Customer Service Call Center desktop applications. Self Identified Audit Initiative (SIAI) of opportunities to identify recommendations for changes/enhancements to call center desktop applications.

Avaya Inc.Oklahoma City/Coppell, TX

Sr. Services Program Manager 03/1998 – 10/2009Developed project plans using Design of Six Sigma (DFSS) for short/long-term implementation of new Customer and Product Registration process which improve the customer experience and reduced rejections. Delivered technical/business requirements within an enterprise environment, including data mapping, data cleansing and data retention. Successfully Led QA Testing of Data Migration from legacy services ticketing system to new web-based ticketing system.

EDUCATIONEXIN Inc. Plano, TXITIL Foundations (ITIL) Pending - 2015

Six Sigma Management Institute Phoenix, AZExecutive Master Black Belt in Six Sigma (EMBB) 2014

The Six Sigma Way Plano, TXLean Six Sigma Master Black Belt (CLSSMBB) 2010

True Solutions Inc. Dallas, TXCertified Associate Project Manager (CAPM) 2005

Oklahoma Christian University Edmond, OKMBA in Organizational Development and Leadership (MBA) 2004

Langston University Langston, OKBS in Industrial Technology – Electronics Engineering (BS)