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Page 1: Volume Licensing Service Center - Ingram Micro · PDF fileView and Request Multiple Activation Keys (MAK) ... NAVIGATE THE VOLUME LICENSING SERVICE CENTER Example of menu displayed

Volume Licensing Service Center

Page 2: Volume Licensing Service Center - Ingram Micro · PDF fileView and Request Multiple Activation Keys (MAK) ... NAVIGATE THE VOLUME LICENSING SERVICE CENTER Example of menu displayed

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HOW DO I…?

REGISTER ON THE VOLUME LICENSING SERVICE CENTER ......................................... 4

Open License Customers .................................................................................................... 6

Administrator Customers ..................................................................................................... 7

NAVIGATE THE VOLUME LICENSING SERVICE CENTER................................................ 8

VIEW AND REQUEST PERMISSIONS................................................................................ 10

REMOVE A LICENSE ID...................................................................................................... 11

VIEW LICENSE IDS ASSOCIATED WITH A USER............................................................ 12

EDIT A USER’S PERMISSIONS.......................................................................................... 13

ADD A LICENSE ID TO A USER’S PROFILE..................................................................... 14

REMOVE A LICENSE ID FROM A USER ........................................................................... 15

APPROVE/DENY PENDING PERMISSION REQUESTS.................................................... 16

ADD A NEW USER .............................................................................................................. 17

DEACTIVATE A USER ........................................................................................................ 18

VIEW LICENSING INFORMATION...................................................................................... 18

View a Summary of all my Volume Licensing IDs.............................................................. 18

View Parent Program details ............................................................................................. 19

View a Performance Summary for the Select Program ..................................................... 21

View Licensing ID details ................................................................................................... 22

VIEW ORDER DETAILS ...................................................................................................... 25

VIEW A REPORT ON MY LICENSE ENTITLEMENTS ....................................................... 27

DOWNLOAD VOLUME LICENSING SOFTWARE.............................................................. 32

Download Software............................................................................................................ 32

Order Media Kits (Open License Customers) .................................................................... 34

OBTAIN PRODUCT KEYS................................................................................................... 41

View Existing Product Keys ............................................................................................... 41

View and Request Multiple Activation Keys (MAK)............................................................ 42

ACCESS ONLINE SERVICES SUBSCRIPTIONS MANAGEMENT ................................... 43

ACCESS MSDN AND TECHNET SUBSCRIPTIONS MANAGEMENT............................... 43

ACCESS SOFTWARE ASSURANCE BENEFITS MANAGEMENT.................................... 44

GET HELP AND CONTACT SUPPORT .............................................................................. 45

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CREATE A WINDOWS LIVE ID........................................................................................... 47

GLOSSARY.......................................................................................................................... 49

Licensing ID ....................................................................................................................... 49

Parent Program.................................................................................................................. 49

MVLS ................................................................................................................................. 49

eOpen ................................................................................................................................ 49

VLSC.................................................................................................................................. 49

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REGISTER ON THE VOLUME LICENSING SERVICE CENTER

Access the Volume Licensing Service Center (VLSC) on:

https://www.microsoft.com/licensing

/ servicecenter

All users must register and sign-in to

the Volume License Service Centre

(VLSC).

Click Sign in Now to begin.

Click!

Enter your Windows Live ID E-mail address and Password; then click on

the Sign-In button.

VLSC will validate whether you are a registered user. Unregistered users will

be invited self register.

Unregistered users will enter their

business email and click Submit.

Click!

Go to Page 31 to find out how to create a Windows Live ID.

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A validation email will be sent to the business email address provided to

validate the user. Click on the link

within the email to complete the

registration process.

Click!

The homepage for a registered user will

display.

The menu bar items and notifications

displayed will be dependent on your

role and permissions.

See Page 9 for more information on

roles and permissions.

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Open License Customers

When a user logs-in, VLSC will check if

that user has Open Licenses with

unsigned Terms & Conditions.

Any user with an Open License

agreement that is unsigned will be prompted to ‘sign’.

1. Select the Open License Type

2. Select Country of Usage

3. Select Language

4. Click Go

The relevant Open License agreement

will display for review.

5. Enter your full name and click I

Accept.

If T&C’s are not accepted, all Open

Licenses will be removed from the user’s profile during that session.

A single acceptance only is

required across all T&C types

and across both current and

future Open agreements

assigned to the user.

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Administrator Customers

When a customer with the

Administrator role on a parent

agreement signs-in to VLSC, the Administrator Inheritance Option page

is displayed.

If the opt-in is selected, the user will

automatically become an Administrator

on all child agreements associated with the parent agreement.

1. Select Opt In or Opt Out

2. Click Continue

Click!

The Administrator Inheritance Option page will be presented only once,

immediately after initial registration.

To review or edit this option at a later time:

1. Click Settings

2. Click Preferences

3. Click Save before navigating

away from this page to save any

updates.

Click!

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NAVIGATE THE VOLUME LICENSING SERVICE CENTER

Example of menu displayed for user with the role of Administrator

Example of menu displayed for a non-administrator user with a Download role

You now have access to the Volume

Licensing Service Center to view your

License information, download software

and view Volume License keys.

Top Menu Navigation to:

• Licenses • Software

• Software Assurance

• Services

• Subscriptions• Administration

• Settings

• Help

Notification Area for site alerts

What’s new section for Volume

Licensing news

Main Tasks: • Manage Users Effectively

• Track Licensing Info

• Manage Entitlements • Learn More about this Site

With the introduction of user management

functionality, users are given permissions

to a license via specific user roles. Users

will see customized menu options based upon their assigned roles i.e. enabling of

particular menu and sub-menu items

depending on a user’s role.

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VIEW AND REQUEST PERMISSIONS

An individual user will have the ability

to view their own permissions, request changes to their permissions

and request access to a new

licensing ID.

To view your own permissions:

1. Click Settings

2. Click My Permissions

Click!

Each license ID associated with the

user is listed along with a graphical indication of the roles currently

assigned.

To request additional permissions or

association to a new license ID:

1. Click Settings

2. Click Request Permissions

Click!

3. Within Licensing ID Access

choose the Program and

enter the Enrollment number

4. Within Permission Role

Requested select the

required role.

5. A pop-up window will display.

Choose the permissions to be

requested.

6. Click OK

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Repeat as required for each role, e.g. Subscription Manager or OLS

Services Manager.

7. Add comments if necessary.

8. Click Add to save and send

request.

Click!

The Administrator for this license ID

will be informed via email of this

pending request. Once logged-in to VLSC, the Administrator can approve

or deny the request. The user

requesting permissions will receive an email notifying them of the

Administrator’s action.

REMOVE A LICENSE ID

An individual user will have the ability

to remove a license ID from their profile.

To remove a license ID:

1. Click Settings

2. Click My Permissions

Click!

3. Click on the “X” adjacent to

the specific license ID.

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4. A warning message will

display. Click OK to continue.

The license ID will no longer be associated with the user’s profile.

VIEW LICENSE IDS ASSOCIATED WITH A USER

This is applicable to users with an Administrator role only. Users who

are not Administrators will not have

access to the Administrator menu or

sub-menu items.

To view the license IDs associated to

a user:

Click Administration

Click Manage Users

All users associated to license ID on which you have an Administrator role

are listed.

3. Click on the users Email

Address to view their

associated license Ids.

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EDIT A USER’S PERMISSIONS

This is applicable to users with an

Administrator role only. Users who are not Administrators will not have

access to the Administrator menu or

sub-menu items.

Complete the steps outlined in the

section on View License IDs Associated with a User above to

open the Edit User Permissions

page.

User’s roles and permissions are

listed for each license ID. Review the

legend for a role description.

1. Click on role to be assigned

to a license ID e.g. SA

Manager

SA Manager window opens allowing

assignment of permissions under this

role.

2. Tick the permissions to be

requested.

3. Click OK

Click!

Repeat as required for each role, e.g. Subscription Manager or OLS

Services Manager.

Newly assigned permissions may take up to 2 hours to be reflected in VLSC.

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Once complete return to the Edit User Permissions page.

4. Click Add to save all

updates.

In this example the user has partial OLS Manager and full SA Manager

permissions. This can be determined

by the symbol coding of the role.

The user whose permissions have

been updated will receive an email

notifying them of the Administrator’s action.

ADD A LICENSE ID TO A USER’S PROFILE This is applicable to users with an

Administrator role only. Users who are

not Administrators will not have access to the Administrator menu or sub-menu

items.

Complete the steps outlined in the

section on View License IDs

Associated with a User above to

open the Edit User Permissions page.

In Edit User Permissions page

click Add Licensing ID.

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Available License IDs on which you are an Administrator but are not currently

associated with are displayed.

2. Select the user roles and

permissions for the appropriate

license ID.

Click Add to save changes

Click!

REMOVE A LICENSE ID FROM A USER

This is applicable to users with an

Administrator role only. Users who are not Administrators will not have

access to the Administrator menu or

sub-menu items.

Complete the steps outlined in the

section on View License IDs

Associated with a User above to open the Edit User Permissions

page.

1. Click on of the red X in the

Status column.

2. Click Ok in the Warning pop-

up window to continue.

Click!

This removes the association of a

license ID from a user.

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APPROVE/DENY PENDING PERMISSION REQUESTS

This is applicable to users with an

Administrator role only. Users who are not Administrators will not have access

to the Administrator menu or sub-menu

items.

Where a user requests additional

permissions a user request is sent to that license ID’s Administrator for

approval.

To review and approve or deny a

request :

1. Click Administration

2. Click Manage Users

3. Pending user requests are

displayed. Click on Request

Number to view request details

4. Choose Accept or Deny

5. Add a message to the requestor

if required

6. Click OK

Click!

The user will then receive a notification

email to inform them of the status of

their request.

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ADD A NEW USER

Applicable to users with an

Administrator role only. Users who are not Administrators will not have

access to the Administrator menu or

sub-menu items.

To add a new user to a license ID:

1. Click Administration

2. Click Add User

3. Enter the new user’s Email,

First Name and Last Name

Licenses associated with the Administrator are displayed.

4. Assign user roles and

permissions for the required

license IDs.

5. Click Add to save the updates.

The new user will receive an email notifying them of the Administrator’s

action.

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DEACTIVATE A USER

This is applicable to users with an

Administrator role only. Users who are not Administrators will not have access

to the Administrator menu or sub-menu

items.

To deactivate a user :

1. Click Administration

2. Click Manage Users

3. In the Status column click

Deactivate

4. Click Ok in the confirmation pop-

up window to continue

This removes all associations between the user and the license IDs associated

with that Administrator. The user’s

status will be moved to Inactive.

VIEW LICENSING INFORMATION

View a Summary of all my Volume Licensing IDs

1. Click on Relationship Summary

in the Licensing Info menu.

Click!

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2. The Summary shows all Volume

Licensing Agreements and Open

Licenses associated to your

Windows Live ID.

• Filter on Volume Licensing

Program and Status (Active,

Inactive or All).

• Click on the Licensing ID

number to view details.

• Click on the # of Orders to

view purchase orders

submitted for that Licensing

ID.

• Click on the Parent Program

number to view details.

View Parent Program details

1. Click on Relationship Summary

in the Licensing Info menu.

Click!

2. In the Relationship Summary,

click on the Parent Program link

to view details.

Click!

Parent Program details can be viewed for the Campus, School, Select, Select Plus and Enterprise programs.

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3. On the Parent Program Details

page, navigate between the

menu tabs to view:

• Overview of the Parent

Program

• Performance Summary

(for the Select Program

only)

• Related Licensing IDs

Click!

4. The Parent Program Details

Overview page displays:

• Parent Program Info: includes

Agreement Start & End dates

and Organisation details.

• Offerings: includes product

pools (Applications, Systems

and/or Servers) that are active

for ordering on this Agreement

and the associated pricing level.

• Contacts: displays contacts

associated to this Parent

Program.

Users need Administrator permissions to view the Contacts information.

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5. The Parent Program Related

Licensing IDs page displays a

list of all Licensing IDs

associated to this Parent

Program including Licensing ID

number, Country, End Date and

Status.

Click on the Licensing ID number

or the Order number to view

further details.

View a Performance Summary for the Select Program

1. Click on Relationship Summary

in the Licensing Info menu.

Click!

2. In the Relationship Summary,

click on the Parent Program link

to view details.

Click!

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3. On the Parent Program Details

page, click on the Performance

Summary tab.

Click!

4. The Performance Summary

shows progress towards the

Forecast Target per product pool.

This includes:

• Forecast Target: defined when

signing the Select Master

Agreement

• Purchase Points: points

associated to license purchases

made under this Agreement

All purchases reported over the 3 year

life time of the Agreement are included

on this report.

View Licensing ID details

1. Click on Relationship Summary in

the Licensing Info menu.

Click!

2. In the Relationship Summary, click

Contact your Microsoft Authorised Reseller or local Microsoft Sales Subsidiary for details on the Select Program.

For more information, you can also log on to: http://www.microsoft.com/licensing.

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on the Licensing ID link to view

details.

Click!

3. On the Licensing ID Details page

navigate between the menu tabs to

view:

• Offerings

• Contacts

• License Entitlements

• Order Confirmations

• Order Details

Click!

The Licensing ID Offerings page displays:

• Licensing ID Info: includes

Agreement Start & End dates and

Organisation details.

• Offerings: includes product pools

(including Applications, Systems

and/or Servers) that are active for

ordering and the associated pricing

level.

4. The Licensing ID Contacts page

displays contacts associated to this

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Licensing ID such as Primary and

Notices Correspondent.

5. The Licensing ID Licenses page

displays the estimated License

Entitlement:

• Product Family and current Version

• Effective Quantity: the number of

license entitlements per product and

version after upgrades have been

applied.

• Unresolved Quantity: when the

number of upgrade licenses is greater

than the underlying qualifying full

licenses.

• Active SA Quantity: the number of

licenses covered by Software

Assurance (version upgrade

protection).

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VIEW ORDER DETAILS

1. Click on Relationship Summary

in the Licensing Info menu.

Click!

2. In the Relationship Summary,

click on the Number of Orders

link to view details.

Click!

3. The Order Confirmations page

shows a summary of all Purchase

Orders submitted to Microsoft by

your Microsoft Authorised Reseller

and includes Order Number,

Order Date, Usage Date and

Reseller Company name.

Click on the Purchase Order

Number link to view the details of

that order.

Click!

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4. The Order Details page displays

the following information for the

selected purchase order:

• Microsoft Part Number

• Product Description

• Quantity

• License Count (applicable to

Select or Select Plus orders)

• Usage Country for that product

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VIEW A SELECT PLUS STEP-UP REPORT

Step-up reports are only available to

users with a Select Plus Affiliate role.

The Select Plus Step-up Report

details software assurance/ online

services/subscription renewals (aka ‘SA Step-Ups’)

To view a Select Plus Step-up Report:

1. Click Licenses

2. Click Relationship

Summary

3. Click on a License ID which

is associated with a Select

Plus agreement.

Click!

4. Click on the SA Step-Ups tab

to view the Select Plus Step-

Up report

The Coverage End Date and Line Item filters can be used to refine a

Select Plus Step-up Report.

5. On selecting the appropriate

filters click Go to refine the

report.

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VIEW A SELECT PLUS ORDER RENEWALS REPORT

VIEW A REPORT ON MY LICENSE ENTITLEMENTS

1. Click on License Summary in

the Licensing Info menu.

Order Renewal reports are only

available to users with a Select Plus

Affiliate role.

To view a Select Plus Step-up Report:

1. Click Licenses

2. Click Relationship Summary

3. Click on a License ID which

is associated with a Select

Plus agreement.

Click!

4. Click on the Order Renewals

tab to view the Select Plus

Order Renewals report.

The Coverage End Date and Line Item filters can be used to refine an

Order Renewals Report.

5. On selecting the appropriate

filters click Go.

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Click!

2. The License Summary shows

the estimated Volume License

entitlements per each Microsoft

product family and version for all

Licensing IDs associated to your

Windows Live ID.

Click on the Filter Licensing

IDs link for further display

options.

Click!

3. You can include and exclude

Licensing IDs by clicking on the

check box beside each

Licensing ID.

Click on the Create Summary

button to re-calculate the

License entitlement.

Click!

4. The License Summary displays:

• Product Family and current

Version

• Effective Quantity: the number of

license entitlements per product

and version after upgrades have

been applied.

• Unresolved Quantity: when the

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number of upgrade licenses is

greater than the underlying

qualifying full licenses.

• Active SA Quantity: the number

of licenses covered by Software

Assurance (version upgrade

protection).

Calculation Example:

A. Datum Corporation is a customer who has made the following purchases under two Volume Licensing Agreements:

Orders for Agreement # 1

Quantity Product License Type Software Assurance Coverage Active?

500 Office Professional License + Software Assurance Yes

525 Office Professional Software Assurance Yes

1025 Windows Professional Software Assurance Yes

Orders for Agreement # 2

Quantity Product License Type Software Assurance Coverage Active?

1025 Visio Professional License + Software Assurance Yes

License Entitlement Calculation:

Step 1: Find Full Licenses

500 x Office Professional 1025 x Visio Professional

Step 2: Apply Upgrades to Full Licenses

500 x Office Professional 2007

1025 x Visio Professional 2007 Step 3: Find Upgrades without Full License

1025 x Windows Professional 525 x Office Professional

Step 4: Calculate Active Software Assurance Coverage

1025 x Office Professional 1025 x Windows Professional

1025 x Visio Professional

Common reasons for an unresolved quantity include:

• OEM or retail purchases; full licenses acquired through OEM or retail are not visible to Microsoft.

• Incomplete list of Licensing IDs in Relationship Summary; view Page # 3 for details on how to add

further Licensing IDs to your profile.

To address an unresolved quantity, please take the following steps: 1. Ensure all relevant Licensing IDs are included in your Relationship Summary. 2 Identify all full licenses that were acquired through OEM or retail purchases

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DOWNLOAD VOLUME LICENSING SOFTWARE

Download Software

1. The Software section includes:

• Information on Document Kits.

• A list of products not available for

download. Contact the Support

Centre to obtain a Media Kit for these

products.

• A list of all product downloads

available to you as per your license

entitlements filtered by product family

(Office, Windows, Windows Servers,

Business Solutions, Servers,

Developer Tools and Software

Assurance Benefits)

• A list of all product downloads

available to you as per your license

entitlements.

2. Click on Licensed Downloads.

Click!

3. On the next page, you will see

displayed all available products

for download. roducts are

displayed by Product Family.

Click on the product link to start

the download process.

Click!

If you have Open Programs only associated to

your profile, then the products you have

purchased will be displayed for download where

available.

If you have a Select, Select Plus, Enterprise,

Campus or School Agreement associated to your

profile, then the entire Volume Licensing product

catalogue will be displayed.

Log-on to

http://selectug.mslicense.com/L1033/default.aspx

for more information on the product catalogue.

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3. Choose the Download Settings

from the drop down box. You

need to specify the Language

and Connection Speed.

Operation System Type may be

required for certain products.

Click on the Continue

Download button.

Click!

4. You can see an estimated

download time on this page.

You may choose to use the

Download Manager or the Web

Browser.

Confirm the settings and start

the download by clicking on the

Download button.

Click!

5. Choose the Location on your

Computer and click the Save

button.

Note: You will be prompted to

install the Download Manager on

your first download.

Click!

Download Manager is the

recommended method.

View the Frequently Asked

Questions section on the

page for more details.

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Order Media Kits (Open License Customers) Open License customers in USA, Canada, Europe, Middle East and Africa can purchase a

Media Kit from the site for the products that they have purchased under the Open License Program.

(Note: This is not available for products purchased under Open Value, Select, Select Plus,

Enterprise, Campus or School Volume Licensing programs).

6. The Download Manager opens

and the download begins.

You can pause and resume the

download at any time by clicking

on the Pause button.

You can cancel the download if

required by clicking on the

Cancel button.

7. When the download is

completed, you will see the

Status changing to Finish. Click

on the Launch button to launch

the product.

Click!

1. Click on Licensed Downloads

in the Software menu.

Click!

2. On the next page, you will see

displayed all available products.

roducts are displayed by

Product Family. Click on the

product link which you wish

to purchase a Media Kit.

Click!

If you cannot find the product for which

you want to purchase a Media Kit, please contact the Support Centre.

Certain products are only available as a Download.

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3. Choose the Language from the

drop down box; then click on the

Purchase the Media Kit

version link. This link will be

available only for products

purchased with an Open

License.

Click!

4. Customers is Europe, Middle

East and Africa will be presented

with this VAT information screen

next.

Input your VAT ID number in

the box provided and click the

Continue Order button.

If you do not enter a VAT ID

number, you will be charged

VAT.

Note: Customers in Germany

will always be charged VAT as

we ship product from a

warehouse in Germany.

Click!

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5. Enter a quantity and confirm the

Product and language by

clicking on the Proceed to

Checkout button.

Click!

6. Update the Shipping address.

Click the check box if you want

to use the Shipping address as

the Billing address and click on

the Continue Order button.

Note: you can place orders to

ship within the same country

only. Please contact the Support

Centre if you need to ship a

Media Kit to a different country.

Click!

You can purchase a maximum of 10 Media Kits per product online. Please contact the Support

Centre should you require more than 10.

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7. Enter the Billing details and click

on Continue Order.

Note: Customers in Europe,

Middle East and Africa can

choose between Credit Card

and Wire Transfer payment

methods. For customers in USA

and Canada, the only accepted

payment method is Credit Card.

Click!

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8. Accept the Term and Conditions

and click on Submit Order to

place your order with Microsoft.

On this page, you can review

your order details and edit

shipment or billing details if

necessary. You can also view

VAT or the estimated Tax

applied to your order.

Click!

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9. On the next page, you can print

an order confirmation.

Your Order Number will be

displayed on this page and in

the order confirmation. You will

also receive an e-mail

confirmation for your order.

Click on the link at the bottom of

the page to return to Volume

License Service Center.

Click!

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OBTAIN PRODUCT KEYS

View Existing Product Keys

1. Click on the Existing Keys

menu under the Software

section.

Click!

2. On the next page, view a list of

all existing Product Keys.

Learn more about Product Keys

and the correct use of Multiple

Activation Keys (MAK) and Key

Management Service (KMS)

keys by clicking on the

Frequently Asked Questions

links.

You can filter the report by

Product, Organisation and

Licensing ID.

The report displays:

• Product Key type

• Product Key

• Product

• Licensing ID number

MVLS Users must have Administrator or User + VLK roles in order to view the Product Keys section.

Contact your Administrator to get the necessary permissions.

For more information on Product Keys and Product Activation, log-on to:

http://www.microsoft.com/licensing/resources/vol/

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View and Request Multiple Activation Keys (MAK)

1. Click on the New MAK Keys

menu under the Product Keys

section.

Click!

2. On the next page, you will be

able to view and request Multiple

Activation Keys.

Learn more about Product Keys

and the correct use of Multiple

Activation Keys (MAK) and Key

Management Service (KMS)

keys by clicking on the

Frequently Asked Questions

links.

Click on the check box beside

the product and on the Request

MAK key button to display the

MAK key.

View the number of Used and

Available activations once the

MAK key is displayed.

MVLS Users must have Administrator or User + VLK roles in order to view the Product Keys section.

Contact your Administrator to

get the necessary permissions.

For more information on Product Keys and Product Activation, log-on to:

http://www.microsoft.com/licensing/resources/vol/

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ACCESS ONLINE SERVICES SUBSCRIPTIONS MANAGEMENT

ACCESS MSDN AND TECHNET SUBSCRIPTIONS MANAGEMENT

1. Click on the Services menu.

Click!

Click on the Online Services

Agreement List link to access

details on your Online Services

and how to manage them.

Click!

1. Click on the Subscriptions

menu.

Click!

Click on the View or Manage

links to access details and

management tools for your

Microsoft Developer Network

(MSDN) and TechNet

subscriptions.

Click!

Learn more about Online Services at: http://www.microsoft.com/online/

Learn more about MSDN at: http://msdn.microsoft.com/

Learn more about TechNet at: http://technet.microsoft.com/

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ACCESS SOFTWARE ASSURANCE BENEFITS MANAGEMENT

1. Click on the Software

Assurance menu.

Click!

On this page, you can view a report

of your Software Assurance Benefits entitlements across all

Licensing IDs associated to your

Windows Live ID.

Click on an active Benefit link to view further details on this eligible

benefit.

Any Software Assurance Benefit you are not currently eligible for are

displayed in grey text.

Click!

2. The SA Entitlement for each

Licensing ID is detailed.

3. Click on the License ID link to

open the SA Benefit System.

From here you can activate and

manage your Benefits.

Click!

Learn more about Software Assurance, Benefits and Administration at: http://www.microsoft.com/licensing/sa

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GET HELP AND CONTACT SUPPORT

1. Click on the Help menu to view:

• Information on the VLSC site

• Frequently Asked Questions

• Contact details for the

Support Centre

Click!

2. Click on the FAQs menu to

access Frequently Asked

Questions on:

• Relationship Summary

• Product Keys

• License Summary

• Downloads

• Software Assurance

Click!

3. Click on the Contact Us menu to

access contact details for the

Support Centre.

Click!

Choose your country from the

drop down menu to display the

phone number and e-mail

address.

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CREATE A WINDOWS LIVE ID

1. Click on the Sign Up Now link

on the Windows Live ID Sign in

page.

Click!

2. Click on the Continue button to

use your existing e-mail address.

Click!

Alternatively, you can create a

new Windows Live Hotmail by

clicking on the radio button No,

sign me up.

3. Confirm your e-mail address,

create a password and

password reset option and

type the characters from the

picture into the field.

Click on the Continue button.

Click!

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4. Review and Sign the

Agreements by typing your e-

mail address in the field and

clicking on the I Accept button.

Click!

5. You have now created a

Windows Live ID account. Click

on the Continue button to

access the web site requiring a

Windows Live ID.

Click!

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GLOSSARY Term Explanation

Licensing

ID

A Licensing ID is the categorical term that describes the orderable level of the

customer relationship with Microsoft. Depending on the specific Microsoft Volume

Licensing program, a Licensing ID may be an Enrolment (Enterprise or Select

programs), an Affiliate (Select Plus program), an Agreement (Open Value program), or a License (Open License program).

Parent

Program

The Parent Program is the next level up from the Licensing ID in the Volume

Licensing Agreement structure.

Volume Licensing Program Text Displayed for

<Licensing ID>

Text Displayed for

<Parent Program>

Select, Enterprise,

Campus, School

Enrolment Master Agreement

Select Plus Public Customer Number Agreement

Open Value, Open Value

Subscription

Agreement N/A

Open License License Authorisation Number

MVLS This is the web site where Select, Select Plus, SPLA, Enterprise, Campus, School

and Open Value customers used to register their Licensing IDs. This has now

been retired and in its place all functionality is now available on the Volume

License Service Center - https://www.microsoft.com/licensing/servicecenter.

The primary purpose of the site is to provide you with fast, easy, customisable

access to information about your licensing agreements.

eOpen This is the web site where Open License customers used to register their License

IDs. This has now been retired and in its place all functionality is now available on

the Volume License Service Center - https://www.microsoft.com/licensing/servicecenter.

VLSC The Volume Licensing Service Center (VLSC) is quickly emerging as the one-

stop location for management of all your Microsoft Volume Licensing entitlements.

With the retirement of MVLS and eOpen the Volume Licensing Service Center has fully replaced the MVLS and eOpen functions. This allows us to provide an

integrated, cohesive and simplified experience for Microsoft Volume Licensing

customers.

https://www.microsoft.com/licensing/servicecenter

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Copyright © 2008 Microsoft Corporation. All rights reserved.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Reproduction of this work in whole or in part without written permission of the publisher is prohibited. Published in the United States

by Microsoft Corporation. This User Guide is provided solely for informational purposes. It is intended to help you understand Microsoft’s Volume Licensing

programs and customers’ acquisition of licenses and use of software under those programs. Customers should refer to their agreements for a full understanding of their rights and obligations under Microsoft’s Volume Licensing programs. Microsoft software is licensed, not sold. The value and benefit gained through use of Microsoft software and services may vary by customer.

Customers with questions about differences between this material and the agreements should contact their reseller or Microsoft account manager. Microsoft does not set final prices or payment terms for licenses acquired through resellers. Final prices and payment terms are determined by agreement between the customer and its reseller. We will work to keep the information in this

user guide consistent with the governing volume license documentation, but in the case of conflicting content, customers should refer to the terms and conditions of their agreements. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information

provided after the date of this user guide. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS USER GUIDE.

The example companies, organisations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, places, or events is intended or should be inferred.