vol i tech proposal - covenant

March 11, 2011 Vol I: Technical Proposal: CCooppyy 11 ooff 55

RFP Number: HSHQE3-11-R-00001

U.S. Dept of Homeland Security – Federal Protective Service

Protective Security Officer Services for the Philadelphia Metro Area

This proposal includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed – in whole or in part – for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of – or in conjunction with – the submission of this data, the Government shall have the right to duplicate use or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government’s right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in all of the following sheets.

RFP Number: HSHQE3-11-R-00001 – Volume I Tech Proposal

Source Selection Information – See FAR 2.101 and 3.104 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal or quotation

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Table of Contents

1 RELEVANT PAST PERFORMANCE ................................................................................. 1

1.1 Overview of Covenant Capabilities .......................................................................................... 1

1.2 Covenant Past Project Information (non-page counted) ........................................................ 4 1.2.1 DOE Strategic Petroleum Reserve Armed Security Guard Services ..................................................... 4 1.2.2 U.S. Department of Transportation Armed Guard Services .................................................................. 8 1.2.3 U.S. Department of Labor Armed Guard Services Contract ................................................................ 12

2 MANAGEMENT APPROACH ........................................................................................... 16

2.1 Understanding of Requirements ............................................................................................ 16

2.2 Identification and Mitigation of Operational Risks ............................................................. 17

2.3 Quality Assurance ................................................................................................................... 19 2.3.1 Supervision of Protective Security Officers (PSO) .............................................................................. 19 2.3.2 Quality Control .................................................................................................................................... 21

2.4 Transition ................................................................................................................................. 22 2.4.1 Delivery/Documentation of Contract Required Transition Training ................................................... 22 2.4.2 Transition Timeline.............................................................................................................................. 23

2.5 Staffing Plan ............................................................................................................................. 25 2.5.1 Project Organization ............................................................................................................................ 25 2.5.2 PSO Qualifications .............................................................................................................................. 27 2.5.3 Training Approach ............................................................................................................................... 28 2.5.4 PSO Staffing ........................................................................................................................................ 29 2.5.5 PSO Relief Plan ................................................................................................................................... 29

2.6 Continuity of Operations ........................................................................................................ 30 2.6.1 Continuity of Operations Readiness .................................................................................................... 30 2.6.2 Identifying and Tracking Emergencies and Pandemics ....................................................................... 30 2.6.3 Strategies for Realignment and Augmentation of Resources ............................................................... 31 2.6.4 Communications with Workforce and Government ............................................................................ 32

3 SOCIO ECONOMIC FACTOR........................................................................................... 33

3.1 Extent of Participation of Small Disadvantaged Business Concerns .................................. 33

3.2 Participation in the DHS Mentor Protégé Program ............................................................. 33

Enclosure 1 – DHS-Approved Mentor-Protégé Agreement Letter……………………………………. 33

Enclosure 2 - Completed HSAR 3052-209-76 Disclosure ……………………………………………. 34



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List of Figures

Figure 1 – Relevancy of Covenant Corporate Experience 2

Figure 2 – Task Management Framework 15

Figure 3 – FPS Security Requirements 16

Figure 4 – Covenant Risk Mitigation Process 17

Figure 5 – Expected Employee Standards of Conduct 18

Figure 6 – Continuous PSO Training 18

Figure 7 – Proven Supervisory Controls 19

Figure 8 – Efficient Scheduling Tools 19

Figure 9 – Managing Performance Issues 19

Figure 10 – Covenant Stoplight Reporting System 20

Figure 11 – Quality Control Approach 20

Figure 12 – Approach to Provide Contract Required Transition Training 22

Figure 13 – 90-Day Transition Schedule Summary 22

Figure 14 – Direct Productive Labor Hours (DPLHs) 24

Figure 15 – FPS Project Organization 25

Figure 16 – Covenant uses a Well-Defined PSO Qualifications Process 26

Figure 17 – PSO Training Program 27

Figure 18 – Managing TAS/ESS Staffing Requirements 28

Figure 19 – Approach to Provide PSO Reliefs 28

Figure 20 – Approach to Ensure Continuity of Operations 29

Figure 21 – Communications Approach 31



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1 RELEVANT PAST PERFORMANCE

1.1 Overview of Covenant Capabilities

Security is our business. Headquartered in Philadelphia, PA, Covenant Security Services, Ltd., formerly

Covenant Homeland Security Solutions, Ltd. (Covenant) is a 100% American-owned and operated

corporation. Covenant is the 8th

largest security company and 6th

largest American-owned security

agency. With its affiliates Covenant has performed almost $1 billion of Federal security contracts with

annual revenues exceeding $190 million and currently employs over 3,000 security professionals.

Covenant currently provides all of the protective security officer services as identified in the FPS

Statement of Work (Figure 1). We have been protecting

U.S. government interests since 1992 for the Departments

of Energy, Transportation, Labor, Homeland Security and

Defense (Army, Air Force and Marines), Internal Revenue

Service, Federal Law Enforcement Training Center,

National Drug Intelligence Center, and three different U.S.

Presidential Libraries and have never lost a government

contract for cause. This experience includes transitioning

and operating multi-site security services contracts for U.S.

government agencies and commercial customers

throughout the U.S. including over 50 locations in the

Philadelphia Metro-area.

Covenant currently holds a Top Secret facility clearance

(CAGE code 0X9S0) and is licensed in the State of

Pennsylvania. We have the necessary supervisory and

company support infrastructure currently in place from our

headquarters office in Philadelphia, PA to provide ongoing

support to all FPS contracted facilities on a daily basis.

Some examples of relevant past project experience

include:

DOE Strategic Petroleum Reserve Contract As the

subcontractor, Covenant provided 100% of the Protective

Force Services for the Prime, DynMcDermott Petroleum Operations Company. Performed duties

similar in scope to the FPS statement of work at five government sites in two states. Contract value:

$79.8 million. Annual Hours: 423,000.

U.S. Department of Transportation Contract Provide protective security services for DOT, FAA

and U.S. Coast Guard HQ Buildings, including logistical support and supervision; management by

prime contractor. Contract value: $46.6 million. Annual Hours: 217,000.

U.S. Air Force Security Augmentation Provided protective security services for 11 USAF bases in

eight states including all supervision, equipage, training and program management. Hired, trained

and fielded 397 SOs in 35 days. Contract value: $117.9 million. Annual Hours: 746,360.

Covenant Facts

100% American Owned Company

8th

Largest U.S. Security Company

Local headquarters in Philadelphia

Over 18 years of federal

government protective security

officer contract experience

Provide over 3 million hours of

annual armed guard services

Received DHS Safety Act

Certification

World-Class safety record with zero

lost-time injuries in two years

Successfully transitioned and

operate large multi-site government

security contracts

Proven Mentor-Protégé program

relationships with several SDBs



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DHS Transportation Security Administration Screening Partnership Contract Provide commercial

screening services at three U.S. airport locations (SFO, TUP, FSD) including hiring and training over

1,200 personnel within six weeks of contract award. Contract value: $120 million. Annual Hours: 2.2M.

Figure 1: Relevancy of Covenant Corporate Experience.

HSHQE3-11-R-00001 Protective Security Officer Services Attachment 1 Statement of Work Requirements Covenant Past Performance Experience

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2 Contract Transition (Phase-in, Phase-out)

3 Plans (Transition, QCP, COOP)

4 Authority/Jurisdiction, Permits, Licenses

5 Qualification of Personnel (SF-78, Suitability)

6. Training (Schedules, PSO, Supervisor,

Weapons, Govt-Provided, Recurrent Training)

7 Documents, Certification, Filing System

8 Waivers and Deferments

9 Required Services

Security Officer Post Assignment Record

Typical SOW Duties

Access Control, Visitor Processing, Screening

Patrol and Response Posts

Control Center Operations

Traffic Control

Receipt, Use and Safeguarding of Keys

Security and Safety Systems

Federal Property Rules and Regulations

Physical Security, Law and Order

Hazardous Conditions, Response to Injuries

Additional Duties, Reports, Records, Testimony

Civil Disturbances, Emergencies, PSO Responses

Post Arrival/Departure, Use of DHS Form 139

10 Conduct of Contractor Personnel

11 Key Personnel (CM, Supervisor, Instructor)

12 Operations (Work Schedules, Compliance, Prod Hours, Reserve Force, ESS)

13 Government Provided Property (Use, Accountability, Safeguarding, PIV cards)

14 Contractor Provided Property (Vehicles,



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Uniforms, Firearms, LTL Weapons, PPE)

15 QC, QA, Performance Evals

16 Deliverables (All)



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1.2 Covenant Past Project Information (non-page counted)

The past project forms provided in the following pages detail and demonstrate the relevant experience

that we bring to every requirement of the FPS Protective Security Officer Services Contract.

1.2.1 DOE Strategic Petroleum Reserve Armed Security Guard Services

Attachment #4 Past Project Form – Covenant Reference #1 1. Name of Contractor

Covenant Security Services, Ltd. 1a. Solicitation Number (i.e. the solicitation your firm is responding to)

HSHQE3-11-R-00001 2. Complete Name of Government Agency, Commercial Firm, or other Organization for Which Effort was Performed

DOE Strategic Petroleum Reserve – DynMcDermott Petroleum Operations 3. Complete Address of Entity Named in #2 Above

Strategic Petroleum Reserve – DynMcDermott Petroleum Operations

850 S. Clearview Parkway

New Orleans, LA 70123 4. Contract Number or Other Reference

Subcontract No. 4500023009

5. Date of Project Award

July 20, 2005 6. Total Project Price (to include all options)

Total Contract Price; $79,761,180

7. Period of Performance (to include all options)

October 1, 2005 – September 30, 2010 8. Clearance Required (If yes, specify level)

Yes. Approved DD-254 Facility Clearance. “Q”

and “L” clearance for all SPOs, supervisors,

managers and favorable NACs for all

administrative personnel. 9a. Number of Productive PSO Hours Per Annum

423,190 – PSOs and Supervisors 9b. Armed or Unarmed Protective Security Officers

100% Armed PSOs 10. Total Number of Posts Manned

88 11. Total Number of Facilities Manned

Five facilities with over 86 buildings 12a. Technical Point of Contact (name, title, address, telephone no.,

and email address)

Todd Demaris,

Protection Program & Physical Security Manager

DynMcDermott Petroleum Operations


New Orleans, LA 70123

Ph: (504) 734-4360

[email protected]

12b. Contracting or Purchasing Point of Contact (name, title, address,

telephone no., and email address)

George Freeman, Contract Manager DynMcDermott Petroleum Operations


New Orleans, LA 70123

Ph: (504) 734-4135

[email protected]

13. Geographic Location of Work (Country, State or Province, County, City)

This contract included providing security PSO services at five government sites spread across two states

(Texas, Louisiana) guarding the nation‟s Strategic Petroleum Reserve of over 700 million barrels of oil.

Work locations included Bayou Choctaw, LA, West Hackberry, LA; Elmwood, LA; Big Hill, TX; and

Bryan Mound, TX. Several posts are located in remote areas, at least one of which requires PSOs

transport by boat.

mailto:[email protected]




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14. Description of Contract Work.

SCOPE: Protective Force Services Contract at the DOE Strategic Petroleum Reserve for the Prime

Contractor, DynMcDermott Petroleum Operations Co.

MAGNITUDE: Covenant managed a large uniformed security force of 179 personnel providing over

423,000 annual hours of armed security police officer (SPO) services at five government sites spread at

least 120 miles from each other across two states (Texas, Louisiana) guarding the nation‟s Strategic

Petroleum Reserve of over 700 million barrels of oil. Several posts are located in remote areas, at least

one of which requires security officers transport by boat. SPOs are cleared to “Q” and “L” government

security clearance levels. Services included providing DOE-certified armed SPOs to protect U.S.

Government property, personnel, and assets of national security interest. Covenant also provided all labor,

supervision, management, scheduling, contractor training, equipment, weapons, uniforms, vehicles,

reserve force, and relief PSOs necessary to support the contract.

Productive Hours Per Year: 423,190

Number of PSO Personnel: 179

Total Contract Value: $79,761,180

COMPLEXITY:

Typical Duties/Responsibilities: Covenant SPOs performed all of the security PSO services activities

outlined in the FPS Statement of Work including 1) access control, screening, and visitor processing, 2)

patrol and response posts, 3) control center operations, 4) traffic control, 5) key control, 6) security and

safety systems, 7) federal property rules and regulations, 8) physical security, law and order, 9) hazardous

conditions, 10) response to injury or illness, 10) additional assigned duties, 11) records, reports, and

testimony, 12) civil disturbances, 13) emergencies, and 14) primary security response at assigned posts. A

facility clearance is required for this contract in accordance with the approved DD-254 which also

requires active “Q” and “L” security clearances for all uniformed SPOs, supervisors, and managers.

Covenant also provides all required contract deliverables and interfaced daily with the CO and COTRs.

This contract requires the protection of personnel, visitors, classified and unclassified documents, Govt.

property and facilities. SPOs conduct property searches and inspections of facilities, personnel and

vehicles. Emergency response includes providing basic first aid, CPR, and early stage fire fighting as

well as oil spills and defense against possible terrorist activities, destruction of facilities, and attempted

theft or sabotage of SPR property/resources. Each site maintains two SPOs who are trained in advanced

crisis negotiations.

Armed PSO Qualification Requirements: SPOs assigned to the Strategic Petroleum Reserve project must

successfully complete the following qualification requirements:

- Pre-employment wants and warrants investigations

- National Crime Information Center (NCIC) check

- OPM Form 85P background investigation

- “Q” or “L” Security Clearance required

- DD Form 2760 Lautenberg Amendment certification

- Initial and random drug screening

- Medical exam/physical fitness certification

- Annual physical fitness tests

- MMPI psychological exam screening

- Favorable suitability determination



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- SPO Certification and Credentials

Armed PSO Training Requirements: Armed PSOs receive over 320 hours of initial security training in

accordance with DOE M 470.4-3A Contractor Protective Force training requirements:

- DOE firearms qualification training course. PSOs receive 40 hours of weapons familiarization,

weapons handling, weapons safety, and weapons qualification training on assigned weapons

including the 9mm pistol and M-16 rifle.

- Basic Security Police Officer Training. Security officers receive 280 hours of contractor-

provided basic SPO training on topics including use of force, legal authority, search and seizure,

rules of evidence, crime prevention, civil disturbances, crowd control, anti-terrorism,

interior/exterior patrol methods, security equipment operation, communications, CPR/first aid

certification, safety, entry control duties, commercial vehicle inspection duties, weaponless self-

defense and intermediate force, security and emergency response, and site-specific post duties.

- Annual/refresher training. SPOs also receive 56 hours of annual refresher training to include

semi-annual weapons qualification and 40 hours of basic security police officer recertification

training.

- Supervisor training. Supervisors receive 16 hours of leadership/supervisory skills training.

Number and Geographical Dispersion of Services Sites: Five government sites spread at least 120 miles

from each other across two states (Texas, Louisiana) guarding the nation‟s Strategic Petroleum Reserve of

over 700 million barrels of oil. Several posts are located in remote areas, at least one of which requires

PSO transport by boat.

Quality of Service: Covenant seamlessly transitioned all five geographically-dispersed SPR sites without

incident which included hiring, training, equipping, qualifying, and certifying over 200 armed security

police officers under the harshest of conditions during Hurricanes Katrina and Rita in 2005.

Covenant successfully provided over 2 million hours of armed SPO services at the Strategic Petroleum

Reserve without incident and met all posting requirements and additional short and long-term additional

posting requests to meet numerous contingency and emergency situations caused by four hurricanes and

terrorist threats. Covenant also implemented a quality management system and QC plan to ensure that

high-quality services were continuously provided.

Covenant successfully provided all required contract deliverables and interfaced daily with the CO,

COTR and site DM representative. Covenant tracked and inventoried both contractor-issued and

government furnished equipment at each site and submitted timely monthly invoices with all required

backup documentation which were promptly approved by DM with only minor adjustments.

Covenant successfully partnered with site CORs to reallocate security guard resources and security posts

to meet changing force protection and threat level requirements. Covenant also successfully negotiated

two different collective bargaining agreements without incident and established solid working

relationships with both local and national SFPFA union officials.

DM‟s evaluating official wrote, “(Covenant has) absolutely excelled when it counted the most for real

world emergencies, i.e., Hurricanes Katrina, Rita, Gustav and Ike. CHSS’ performance during these

disasters was simply outstanding and unequivocally demonstrated their ability to get the job done when

lives were at stake. We believe, and their performance during force on force exercises and outside

evaluations of (Covenant’s) response to security anomalies strongly indicate, that if the SPR is attacked

(Covenant) is ready.” April 1, 2008-September 30, 2008 Strategic Petroleum Reserve Performance

Evaluation



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The DM CEO wrote, “…way to express my sincere appreciation for the outstanding level of support

Covenant provide in response to Hurricanes Gustav and Ike…I would like to also recognize the very

positive contributions that your new Training Manager and Canine Manager have made since they

arrived on the project. Covenant has once again demonstrated that when it counts the most, during

real world emergencies, you rise to the occasion.” Robert E. McGough, CEO, DynMcDermott

Petroleum Operations Company, December, 2008

Customer Issues: Hiring a qualified trainer was an initial concern for this contract due to the exodus of

qualified local candidates and the reluctance of other qualified candidates because of the major hurricanes

that hit the area at the inception of the contract. CSS made the decision to offer the Training Manager a

salary far in excess of the bid price and the normal price for a like position in the area. With that decision,

a qualified candidate was hired and accepted by the client.

15. Did this contract require the submission of a subcontracting plan? If so, describe the efforts being made to meet the subcontracting goals

contained within the approved plan to include the name(s) of subcontractor(s) used, if any, and a description of the extent of work performed by the subcontractor.

Yes. Covenant successfully achieved our SB, WOSB, VOSB and SDVOSB subcontracting goals for this

contract even though customer procurement rules limited SB subcontracting opportunities to indirect

labor subcontracting. Covenant implemented a SB subcontracting outreach program to aggressively

pursue additional SDB and HUBZSB opportunities (minority trade associations, workshops, qualified SB

vendor database) hired a corporate small business outreach specialist, and entered into a DHS-approved

mentor-protégé agreement with an 8(a) Small Disadvantaged Business enterprise.



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1.2.2 U.S. Department of Transportation Armed Guard Services


Covenant Security Services, Ltd. 1a. Solicitation Number


OnPoint Consulting, Inc. at the U.S. Department of Transportation Headquarters 3. Complete Address of Entity Named in #2 Above

OnPoint Consulting, Inc.

1515 North Courthouse Road, Suite 310

Arlington, VA 22201 4. Contract Number or Other Reference

Subcontract #1139-DOT/OST-001


July 30, 2003 6. Total Project Price (to include all options)



October 1, 2003 – December 31, 2010 8. Clearance Required (If yes, specify level)

No. Favorable NAC suitability determination

required for all security officers/supervisors. 9a. Number of Productive PSO Hours Per Annum

200,000 – PSO 17,000 – Supervisor

9b. Armed or Unarmed Protective Security Officers

100% Armed PSOs

10. Total Number of Posts Manned


4 12a. Technical Point of Contact (name, title, address, telephone no.,

and email address)

Raj Nair, Vice President

OnPoint Consulting, Inc.

1515 N. Courthouse Road, Suite 310

Arlington, VA 22201

Ph: (703) 841-5500 Ext 138

[email protected]



David Hefter, PMP, Vice President OnPoint Consulting, Inc. 1515 N. Courthouse Road, Suite 310 Arlington, VA 22201 Ph: (703) 841-5500 Ext 143 [email protected]


Department of Transportation Headquarters, Washington, DC; FAA, Orville Wright Federal Building,

Washington, DC; FAA, Wilbur Wright Federal Building. 10B, Washington, DC; U.S. Coast Guard

Headquarters, Washington, DC.


SCOPE: Armed Guard Services Contract at the U.S. Department of Transportation for the Prime

Contractor, OnPoint Consulting, Inc.

MAGNITUDE: Covenant is a 48% security subcontractor pursuant to a mentoring teaming arrangement

with OnPoint Consulting Corp. for protection of DOT‟s headquarters and FAA installations in

Washington, DC, including management, supervision, scheduling, equipage, training, safety and quality

control. This was OnPoint‟s first, and is still its only Government contract for Protective Force services.

In support of the Prime Contractor, Covenant took a leadership role in such areas as retention of

incumbent employee determination and new recruitment, eligibility/suitability screening, and contract





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deliverables such as transition, training, QA, safety and drug-free workplace plans.

Covenant continues to participate in the logistical and managerial elements of the project through its

provision of the Deputy Project Manager, 8-10% of the Supervisor positions Covenant has provided

approximately 48% of the productive hours (about 200,000 annual armed Officer hours and about 17,000

annual supervisor hours), throughout the life of the contract. The Contract management/supervisory staff

schedule work to cover all posts and backfill for required guard mounts, daily lunch and break relief,

training, medical and drug testing, sick leaves, holidays and vacations. The team must provide an on-call

response force of fully qualified, trained and equipped Officer personnel in reserve, consisting of 16

additional Officers within 4 hours and a total of 24 additional Officers within 8 hours of notification.

Most posts are 24/7/365.

This is a 24/7/365 Armed Officer Protective Force contract. The DOT Headquarters facility is visited by

many domestic and foreign dignitaries, frequently impacting scheduling and requiring careful

coordination with law enforcement agencies such as the US Secret Service and US Marshals Service.

The contract presents a Scope of Work, and requires key personnel and officer qualifications and training,

performance tasks and scheduling challenges equivalent to those required by the FPS Philadelphia metro-

area contract mission.




COMPLEXITY:

Typical Duties/Responsibilities: Covenant security officers currently perform all of the security PSO

services activities outlined in the FPS Statement of Work including 1) access control, screening, and

visitor processing, 2) patrol and response posts, 3) control center operations, 4) traffic control, 5) key

control, 6) security and safety systems, 7) federal property rules and regulations, 8) physical security, law

and order, 9) hazardous conditions, 10) response to injury or illness, 10) additional assigned duties, 11)

records, reports, and testimony, 12) civil disturbances, 13) emergencies, and 14) primary security

response at assigned posts.

Officers control access using intrusion surveillance, positive identification and screening techniques, and

conduct searches using visual surveillance and manual tactile techniques, x-ray devices and hand-held

magnetometers. Officers dispense directions and information and perform additional duties such as

monitoring unnecessary lights, checking and securing safes, security containers, windows, gates and

doors and other access vulnerabilities. Officers also investigate incidents and prepare, provide and

maintain required verbal and written reports.

Armed PSO Qualification Requirements: This contract follows all FPS protective security officer

qualification requirements. Officers assigned to this government project must successfully complete the

following qualification requirements:

- Washington, DC and State of Maryland security licenses/weapons permits








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- Medical/physical exam (SF 78 certification)

- Annual physical fitness tests

- MMPI psychological exam screening

- Favorable NAC suitability determination

- DOE-issued 171k Arms Authority

- FBI Security Addendum Certification

- FPS A-9 certification

Armed PSO Training Requirements: This contract follows FPS training and certification requirements

and require Officers assigned to this government project to successfully complete the following DOT-

approved training program requirements:

- State guard training and weapons qualification. Officers must complete required Washington,

DC and Maryland State security guard license training requirements including weapons training

and qualification performed by a certified third-party instructor.

- FPS weapons qualification course training. Officers receive 40 hours of additional weapons

qualification training using the assigned firearms.

- FPS A-1 Basic Training. Officers receive 72 hours of contractor-provided training based on the

Security Guard Information Manual (SGIM) and covers training topics including orientation, use

of force, legal authority, search and seizure, rules of evidence, crime prevention, civil

disturbances, crowd control, anti-terrorism, patrol methods, security equipment operation,

communications, CPR/first aid certification, access control, emergency response, and post duties.

- Government- Provided Training. 16 hours

- Supervisor Training. 16 hours. DOT-approved supervisor curriculum and written exam.

- Annual/refresher training. 40-hours of annual refresher training including firearms proficiency

qualification, first aid and CPR recertification, and FPS A-1 training refresher training.

The team‟s DOT-approved Training Program is compliant with the Contract Guard Information Manual,

the Contract Guard Supervisor„s Manual and FPS Training Subjects and required hours. All training and

firearms training must be administered by FPS-certified instructors. The team must certify the Officers‟

proficiency in each training subject area. Officers receive 72-hours of basic training, 8 hours of job

orientation, 4 hours of on-the-job training, and 40 hours of annual refresher training. Officers receive 40

hours of firearms proficiency training and 8 hours annual firearms refresher training. FPS A-l

certification is required. First aid certification is required every 3 years and CPR certification is required

annually. Written examinations are required for all training. Supervisors must meet Officer training

requirements and additional DOT-approved supervisor curriculum and written examination.

Number and Geographical Dispersion of Services Sites: Four government headquarters facilities

located throughout the metro Washington, DC area.

Quality of Service: Transition and contract performance have been successful and on time, staffing is

being maintained at 100%. The team has fulfilled all scheduling and Special Additional

Services/Temporary Additional Services requirements.

Covenant has successfully provided over 1.2 million hours of armed security officer services for this

contract without incident and has met all posting requirements and additional short and long-term

additional posting requests to meet numerous emergency and special situations post 911 security program

upgrades and numerous domestic and foreign dignitary visits. Covenant also implemented a DOT-

approved quality assurance system (QAP) and QC plan to ensure that high-quality services are

continuously provided.



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The DOT HQ Protective Force has received numerous accolades; however Covenant defers their use to

the Prime Contractor, OnPoint. OnPoint has consistently ranked Covenant‟s team support as Outstanding

in written performance evaluations. For example:

- In June of 2008, OnPoint rated Covenant the maximum; 20 out of 20 performance points, giving

us the maximum rating of 5 points in each in the following categories:

Technical Quality of Service

Timeliness of Performance

Price/Cost Control

Business Relations

- In January of 2009, OnPoint rated Covenant the Maximum 60 out of 60 performance points,

giving us the maximum rating of 10 points in each of the following categories:

Problem Resolution

Timely, Complete, Accurate Reporting

Timely, Complete, Accurate Submittal of Adjustment Pricing

Commitment of Resources

Provision of Qualified, Screened, Experienced Personnel

Overall Performance

Customer Issues: Covenant has not encountered any significant customer issues requiring corrective

action with regard to performance of this contract.


contained within the approved plan to include the name(s) of subcontractor(s) used, if any, and a description of the extent of work performed by

the subcontractor.

No.



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1.2.3 U.S. Department of Labor Armed Guard Services Contract


Covenant Security Services, Ltd. 1a. Solicitation Number


Watkins Security Agency of D.C. for U.S. Dept of Labor Headquarters 3. Complete Address of Entity Named in #2 Above

Watkins Security Agency of D.C. 5325 East Capitol St., SE, 2

nd Floor

Washington, DC 20019 4. Contract Number or Other Reference

Subcontract #2009-CSS-09-701


January 7, 2009 6. Total Project Price (to include all options)



March 7, 2009 – September 30, 2013 8. Clearance Required (If yes, specify level)

No. Favorable suitability determinations (NAC) for

all security officers/supervisors. 9a. Number of Productive PSO Hours Per Annum

103,778 – Armed Security Officer & Supervisors 9b. Armed or Unarmed Protective Security Officers

100% Armed Guards – 72 FT and PT 10. Total Number of Posts Manned


1 headquarters facility and other leased buildings 12a. Technical Point of Contact (name, title, address, telephone no.,

and email address)

Richard A. Hamilton, Sr.

President/CEO

Watkins Security Agency of DC, Inc.

5325 East Capitol St., SE, 2nd

Floor

Washington, DC 20019

Ph: (202) 581-2871 Ext 14

[email protected]



Hayden Moore, President/CEO

The Watkins Group

2901 Druid Park Drive, Suite A-106

Baltimore, MD 21215

Ph: (410) 523-5080 Ext 108 [email protected]


Frances Perkins Dept of Labor Headquarters Building, Washington, DC and EBSA Leased Space, C

Street, Washington, DC.


SCOPE: Security Armed Guard Services at the U.S. Department of Labor Headquarters for the Prime

Contractor, Watkins Security Agency of D.C., Inc.

MAGNITUDE: Covenant is a 49% security subcontractor pursuant to a mentoring teaming arrangement

with Watkins Security Agency in the performance of fixed post and TAS hours as requested for the

protection of DOL‟s headquarters and lease facilities in Washington, DC providing mission support to

subsidiary locales throughout the National Capitol Region. This support includes providing management,

supervision, scheduling, equipage, training, safety and quality control as requested by the Prime

Contractor. In support of the Prime Contractor, Covenant took a leadership role in such areas as retention

of incumbent employee determination and new recruitment, eligibility/suitability screening, and contract





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deliverables such as transition, training, QA, safety and drug-free workplace plans.

Covenant provides approximately 49% of the productive hours (currently about 111,500 annual armed

Officer hours) using 72 armed Officers and Supervisors. The site contract management/supervisory staff

schedule work to cover all posts and backfill for required guard mounts, daily lunch and break relief,

training, medical and drug testing, sick leaves, holidays and vacations. The team must also provide an

on-call reserve force of fully qualified, trained and equipped Officer personnel. Most posts are staffed on

a 24/7/365 basis.

The DOL Headquarters facility is visited by many domestic and foreign dignitaries, frequently impacting

scheduling and requiring careful coordination with law enforcement agencies such as the US Secret

Service and US Marshals Service. The contract presents a Scope of Work, and requires key personnel

and officer qualifications and training, performance tasks and scheduling challenges equivalent to those

required by the FPS Philadelphia metro-area contract mission.




COMPLEXITY:

Typical Duties/Responsibilities: Covenant security officers currently perform all of the security PSO

services activities outlined in the FPS Statement of Work including 1) access control, screening, and

visitor processing, 2) patrol and response posts, 3) control center operations, 4) traffic control, 5) key

control, 6) security and safety systems, 7) federal property rules and regulations, 8) physical security, law

and order, 9) hazardous conditions, 10) response to injury or illness, 10) additional assigned duties, 11)

records, reports, and testimony, 12) civil disturbances, 13) emergencies, and 14) primary security

response at assigned posts.

Officers control access using intrusion surveillance, positive identification and screening techniques, and

conduct searches using visual surveillance and manual tactile techniques, x-ray devices and hand-held

magnetometers. Officers dispense directions and information and perform additional duties such as

monitoring unnecessary lights, checking and securing safes, security containers, windows, gates and

doors and other access vulnerabilities. Officers also investigate incidents and prepare, provide and

maintain required verbal and written reports.

Armed PSO Qualification Requirements: This contract follows FPS protective security officer

qualification requirements. Officers assigned to this government project must successfully complete the

following qualification requirements:

- Washington, DC security license/weapons permit






- Medical/physical exam (SF 78 certification)

- Annual physical fitness testing

- Favorable NAC suitability determination

- FPS A-1 certification



14

Armed PSO Training Requirements: This contract follows FPS training and certification requirements

and require Officer‟s assigned to this government project to successfully complete the following DOL-

approved training program requirements:

- State guard training and weapons qualification. Officers must complete required Washington,

DC security guard license training requirements including weapons training and qualification

performed by a certified third-party instructor.

- FPS weapons qualification course training. Officers receive additional weapons qualification

training using the assigned firearms.

- FPS A-1 Basic Training. Officers receive contractor-provided training based on the Security

Guard Information Manual (SGIM) and covers training topics including orientation, use of force,

legal authority, search and seizure, rules of evidence, crime prevention, civil disturbances, crowd

control, anti-terrorism, patrol methods, security equipment operation, communications, CPR/first

aid certification, access control, emergency response, and post duties.

- Government-provided training. As required for facility orientation, GFE operation.

- Supervisor training. DOL-approved supervisor curriculum.

- Annual/refresher training. Refresher proficiency training including firearms re-qualification,

first aid and CPR recertification, and FPS A-1 training refresher training.

The team‟s DOL-approved Training Program is compliant with the Contract Guard Information Manual,

the Contract Guard Supervisor„s Manual and FPS Training Subjects and required hours. All training

must be administered by FPS-certified instructors. The team must certify the Officers‟ proficiency in

each training area. FPS A-l certification is required. Written exams are also required for all training.

Number and Geographical Dispersion of Services Sites: One government headquarters facility and

other EBSA leased facilities located throughout the metro Washington, DC area.

Quality of Service: Transition and contract performance has been successful and on time. Staffing is

being maintained at 100% and the team has fulfilled all scheduling and Special Additional

Services/Temporary Additional Services requirements. Covenant has successfully provided over 167,000

hours of armed security officer services for this contract without incident and has met all posting

requirements and additional short and long-term additional posting requests to meet numerous emergency

and special situations including domestic and foreign dignitary visits. The Quality Assurance Program

(QAP) was developed during transition and is subject to approval of DOL Security Operations.

The DOL HQ Protective force has received numerous accolades. For example:

“I just wanted to take a moment to tell you, the members of the Security Center staff, the guard

force and its officials, just how proud I was of each of your contributions yesterday. During the

time that I’ve been here at the Department I don’t recall a more important event that involved

our dealing with more people over a short period of time in this building. There was every

opportunity for something to go wrong during this event which included a significant change at

the very last minute. Your flexibility, attentiveness, and the professional manner in which you

carried out your responsibilities was clearly evident to those we serve. We have received nothing

but compliments regarding the manner in which our plan was executed. Again, thank you very

much, from the bottom of my heart, for a job very well done.” J. Thomas Holman II, DOL

Director, Security Center to security Proforce, January 19, 2010, on occasion of visit by First

Lady Michelle O’Bama



15

“To Major Gray, Captain Simmons and the men and women of the DOL Guard Force: I could

not be prouder of the effort you put forth during the recently concluded G-20 Labor Ministers

Summit. Never before has this department attempted to host an international event of such

magnitude. Your team work, flexibility and professionalism were the subject of many compliments

I received from the highest levels of this department. Your contribution to this historic event was

clearly evident and deeply appreciated by me. Thank you very much for your exceptional

achievement.” J. Thomas Holman II, DOL Director, Security Center to Thomas Gray,

contractor’s Proforce Project Manager, April 26, 2010, on the occasion of G-20 international

Labor Ministers Summit held at DOL HQ.

Watkins has consistently ranked Covenant‟s team support as Outstanding in written performance

evaluations. Most recently:

- In July of 2009, Watkins rated Covenant the highest possible ranking, “Outstanding” in its

performance evaluation;

- In January, 2010 Watkins rated Covenant the highest possible ranking, “Outstanding” in its


- In October of 2010, Watkins rated Covenant the highest possible ranking, “Outstanding” in its


“Covenant has done an outstanding job in providing highly qualified staffing for every post of

duty. (Its) employees are superior in their grooming, uniform neatness and equipment provided.

Covenant has demonstrated the highest level of professionalism in meeting and fulfilling every

obligation to assure that the workforce is superior in every aspect. It has provided the highest level

of supervision, so as to ensure the most effective performance by the productive security guards and

has implemented outstanding managerial and operational tools to insure the best quality control

possible for the project.” Hayden Moore, President/CEO, The Watkins Group, January, 2010

Customer Issues: The small business Prime contractor encountered early payroll issues pertaining to an

obsolete CBA and a newer Collective Bargaining Agreement that required but did not provide for a

pension trust; and a misunderstanding of the Service Contract Act. Corrective actions taken were

immediate payment to employees as directed by the Department of Labor Wage & Hour Division;

establishment of direct mentoring connections between Watkins‟ administrative and contract

management functions and Covenant‟s; daily telephone contact among the principals overseeing each

function; and regular, formal conferences among representatives of all departments of each company.


contained within the approved plan to include the name(s) of subcontractor(s) used, if any, and a description of the extent of work performed by

the subcontractor.

No.



16

2 MANAGEMENT APPROACH

Our management approach is based on leadership, customer focus, innovation, and the integration of

safety management principles into every aspect of our operation. We will field a qualified, well-trained,

and motivated workforce that maintains a high-level of operational readiness at all times to support

routine, TAS and emergency post requirements using the management framework outlined in Figure 2.

Figure 2: Task Management Framework

Features Benefits Run security operations like a business to improve PSO resource

availability, better manage costs, and standardize performance

Cybershift Scheduling and Timekeeping system

Focus on the troops to improve PSO performance and morale

Ongoing PSO performance testing/security exercise program

Effective supervisory controls to assure operational readiness

Well-defined PSO work processes, SOPs, and checklists

Cross-training PSOs at sites to maintain critical skill mix

Aggressive PSO employee retention program

Effective labor relations stability with SPFPA Local #444

Use of site force multiplier processes and strategies

Standardized security uniforms/equipment use and accountability

Performance-based FPS A-1certified PSO training programs

Covenant web-based portal for FPS contract

Assures that PSO resources are

managed efficiently

Reduced PSO turnover results in

improved employee morale and PSO

availability

Effective scheduling and supervisory

controls ensures PSO availability at

all times with no open posts

Standardized PSO work processes

reduce errors

Highly motivated PSO workforce

improves performance

Effective COTR interface

Effective mission accomplishment

We have formalized our security operations, work procedures, training programs, and project

management systems into well-documented processes that standardize Protective Security Officer (PSO)

performance. Employee conduct and conformance with job duty requirements is continuously assessed

through a series of checks and balances which include Guard mount, ongoing supervisory site post

checks, on-post performance testing, quality checks and performance assessments. This produces

consistently high quality service to our customers. We ensure that each PSO is fit for duty, has the right

equipment, is aware of current mission and duty requirements, and is motivated through hands-on

supervision. Everything we do is well-documented and measurable to reduce contract performance risk.

Our PSO recruitment and hiring program ensures that the right person is hired and controls employee

turnover. Our formalized operational risk management system allows us to identify and mitigate potential

safety and operational risks for every PSO work activity. Our PSO individual reliability program

certification ensures that employees are qualified and fit-for-duty. Our performance-based PSO training

program is well-documented and allows us to certify officers against a set of well-defined task

qualifications for every required job duty and post order requirement. We integrate training into daily

operations because of its critical role in maintaining superior security force performance.

We have also standardized our project administration processes (i.e. work schedules, billing, contract

administration, uniform/equipment issuance, PSO hiring, qualification records, contract deliverables)

which have allowed us to minimize contract problems at similar-sized multi-site government contracts.

2.1 Understanding of Requirements

The specific, relevant experience of Covenant in the FPS contract security force work environment

eliminates learning curves and performance risk. We have a solid understanding of the Attachment 1

SOW and force protection requirements through decades of participation in FPS contracts (e.g. FPS

Eastern Region) and federal agency security contracts that follow FPS standards (e.g. DOT, DOL).



17

Title 50, United States Code, Section 797,

and Section 21 of the Internal Security Act

of 1950 provide the overall authority and

requirement for federal agencies including

FPS to take necessary and lawful

measures to protect site personnel,

property, and assets. This authority is

further defined in Title 41 CFR Parts 101-

203, and is implemented through the DHS

Act of 2002, the FPS Guard Contracting

Reform Act of 2008 (PL 110-356) and

various DHS regulations and instructions.

Security operations program requirements

are further defined as part of the FPS A-9

Standard, FPS Security Guard Information

Manual, FPS operating orders and SOPs,

including authority and use of force

criteria for contract security forces.

Attachment 1 - SOW further prescribes

contractor security requirements including

PSO training requirements in accordance

with the FPS A-1 standard.

Covenant will implement all program and

performance requirements for each work

location using FPS provided written

instructions including post orders (security

guard post assignment record), the officer‟s duty book, and occupant emergency plans. Our security force

will receive initial and ongoing security training tied to the Security Guard Information Manual in

accordance with FPS A-9 standard requirements. Our qualifications tracking database supports FPS

RAMP reporting and will ensure that PSOs achieve and maintain required qualifications and certifications

for all assigned tasks. We will implement formal in-service training and performance testing at each site

to ensure that our PSOs maintain task proficiencies. Frequent supervisory facility post checks using

mobile shift supervisors ensure fitness for duty and operational readiness. Our formal quality control

program will provide additional assurance that Attachment 1 SOW requirements are met and that any

deficiencies are promptly identified, managed, corrected, and tracked to closure.

2.2 Identification and Mitigation of Operational Risks

Identifying and mitigating risk is a critical part of managing the FPS protective security officer services

contract due to the high-risk activities performed by the armed security force and the people and

government assets they protect. For this contract, we will evaluate risk in three primary areas – security

operations, personnel safety, and contractor non-performance. Within each of these areas, we identify

specific risks, the potential impacts of each, and implement strategies to manage the risks (Figure 4).

These mitigation strategies are incorporated into our basic management processes. The effectiveness of

our risk management program was also validated by DHS as evidenced by Covenant receiving DHS

Safety Act Certification.

Figure 3: FPS Security Requirements

NATIONAL LEVEL GUIDANCE USC Title 50 Section 797

Title 41 CFR Part 101-203. PL 110-356 Internal Security Act of 1950 – Section 21

DEPARTMENT OF HOMELAND SECURITY

DHS Act of 2002 Homeland Security Presidential Directives

DHS Directives

FEDERAL PROTECTIVE SERVICE FPS A-1 Program

FPS A-9 Guard Certification Security Guard Information Manual Attachment 1 SOW Requirements

Occupant Emergency Plans FPS COOP, Orders, SOPs

Contract Deliverables CO/COTR Directives

SECURITY FORCE Permits/Licenses Officer Duty Book

Post Orders Special Orders

SECURITY OPERATIONS

Contract Site Supervisor



18

Figure 4: Covenant Risk Mitigation Process

Risk Area Risk Potential Impact(s) Mitigation Strategies

Security

Operations

Inability to protect

critical FPS facility

assets

Critical facility targets at-risk

Possible contingency event

Need for contingency force

Theft/Destruction of Govt assets

Increase force protection multiplier

Formalize all security operations

On-duty performance testing

New security technology

Failure to protect

government property

and personnel

Damage/Theft of GFP/GFE

Unauthorized access to sites

Crime or injury to personnel

SGIM/Duty Book/Post Orders

Ongoing supervisor site/post checks

On-duty performance testing

PSO

Safety

High-risk armed PSO

post requirements

Lost weapons

Accidental discharges

Lost time injuries

Potential fatalities

WAM accountability system

Formal weapons issuance process

Increased firearms/ tactical training

SGIM/Post Orders on weapons-use

Live-fire weapons

range activities

Accidental discharges

Potential fatalities

Lead contamination

Hearing loss

Well-documented range safety plan

Increase instructor/student ratio

Remedial weapons training

Protection Equipment/Ventilation

Contractor

Non-

Performance

Inadequate/inferior

security force

supervision

Customer complaints

Improperly manned posts

Increased FPS oversight

PA-ACT 235 license issues

Clear employee conduct standards

SGIM/ post orders/PSO checklists

Frequent supervisor site/post checks

Regular corporate mgt post visits

Quality control inspections

Limited contractor

readiness and

availability of PSOs

Excessive overtime use

Poor employee morale/turnover

Failure to staff posts/TAS work

Increased safety incidents

Increased performance errors

Cybershift Scheduling/Timekeeping

Overtime management controls

Active mgt. of paid-time-off use

SO cross-training at each FPS site

Use of floating part-time PSOs

Active FPS certified reserve force

Employee retention tools

Inadequate quality

control of daily

operations

Improperly staffed posts

SOW non-compliance issues

Increased Government oversight

Formal Quality Control Plan

QC inspection/surveillance program

Corrective action tracking/closeout

QC reporting system

Inadequate

communications with

employees/SPFPA

Increased non- performance risk

Increased costs to Government

Poor employee morale

Employee recognition program

Employee climate surveys

Employee concerns program

Prompt resolution of grievances

Monthly labor meetings with union

Unrealistic transition

schedules

Disruption of existing operations

Disgruntled workforce

Continuity of operations issues

Contract performance issues

Projectize phase-in activities

Use of FPS-approved phase-in plan

Resource-loaded phase-in schedule

Coordinate w/incumbent employer

Prompt hiring of incumbent PSOs

Regular phase-in progress meetings

Ongoing interface with union reps



19

2.3 Quality Assurance

2.3.1 Supervision of Protective Security Officers (PSO)

The proposed ratio of supervisors to productive PSOs for this contract is 1:15 excluding Lead PSOs and

includes around-the-clock supervision using both roving and stationary supervisors assigned exclusively

to this contract. The physical location and geographic responsibility of our proposed supervisors include:

one 24-hour and two daytime (M-F) mobile supervisor positions responsible for Zone 1 Center City

Philadelphia FPS facilities; one 24-hour and one daytime (M-F) mobile supervisor positions responsible

for Zone 2 Metro Philadelphia FPS facilities; and two daytime (M-F) stationary supervisor positions

assigned to the IRS building (PA0809) and the VA building (PA0515). Lead PSOs are designated at other

FPS facilities including the DOT (PA0576), U.S. Customs (PA0144), Green FOB (PA0277), CIS

(PA0518), and Independence Hall (PA0406) work locations.

Our experience managing large multi-site armed security contracts for eight different federal agencies has

taught us to 1) enforce clear employee standards of conduct, 2) continuously train PSOs to ensure

operational readiness, 3) establish effective supervisory controls, 4) effectively manage work schedules,

5) manage performance issues, and 6) use a stoplight reporting system to identify/resolve project issues.

2.3.1.1 Enforce Clear Employee Standards of Conduct

We will clearly communicate officer duty requirements and ensure that they adhere to required employee

standards of conduct in a competent and professional manner as outlined in Figure 5.

Figure 5: Expected Employee Standards of Conduct

Features Benefits

Implement clear employee standards of conduct

Establish personal appearance requirements

Issue Covenant Security Officer Assistance Guide (SOAG)

Administer well-documented discipline program

Consistently apply employee discipline

Formal performance appraisal system

Compliance through Guard mount/post inspections

Spot-pay performance program

Ensures that employee performance

expectations are clear

Ensures SO duty requirements are

properly fulfilled

Encourages superior performance

Identifies performance issues for

corrective action

Incentivizes PSO high-performance

2.3.1.2 Continuously Train Security Officers

We continuously train our PSOs to ensure operational readiness, reduce work errors and improve overall

security operations performance (Figure 6).

Figure 6: Continuous PSO Training

Features Benefits

Guard mount briefings on training issues

Comprehensive in-service training program

Remedial firearms training sessions

Required reading program

On-site web-based computer training

Covenant University continuing ed. opportunities

Daily security exercise/performance testing program

Clarifies performance expectations

Ensures PSO duties are properly fulfilled

Continuous in-service training help assure

PSO operational readiness

Ensures focus is on the troops

Skill excellence



20

2.3.1.3 Implement Supervisory Controls

We use proven supervisory controls (Figure 7) to manage our PSOs through written instructions, fitness for

duty program, Guard mount, in-service training, and frequent facility post checks.

Figure 7: Proven Supervisory Controls

Features Benefits

Formal post orders and PSO duty checklists

Daily Guard mount to assure operational readiness

Fitness for Duty program

Documented supervisor post checks to assess PSO readiness

Frequent contract manager/corporate mgt post visits

Comprehensive in-service training program

On-post security exercises and performance testing

Clarifies employee performance

expectations

Ensures PSO duties are properly fulfilled

Assures PSO operational readiness at all

times

Focus on troops and operations

Validate knowledge/performance

2.3.1.4 Efficient Scheduling of Employees

We use our Cybershift Scheduling System to create a resource-loaded master work schedule for assigned

FPS facilities and implement management controls (Figure 8) to efficiently manage PSO resources.

Figure 8: Efficient Scheduling Tools

Features Benefits

Use of master work schedule to create facility schedules

Rolling work schedule adjustments to control OT

Use of reserve force for replacements and surge work

Active management of paid-time-off use

Use of site post priority lists for contingency staffing

SO recall system to staff contingency/emergency posts

Cybershift web-based timekeeping and post cost tracking

Adjust facility staffing levels as necessary

Provides TAS work scheduling flexibility

Assures surge staffing availability where

needed, when needed

Electronic timekeeping assures accurate

accountability of all PSO hours worked

Assures no open posts due to scheduling

2.3.1.5 Manage Performance Issues

Our standard processes (Figure 9) identify, track, and manage performance issues and identify potential

problem areas for prompt resolution.

Figure 9: Managing Performance Issues

Features Benefits

Covenant risk mitigation program

Stoplight Reporting System

Covenant remedial training/corrective actions program

Prompt resolution of union labor grievances

Employee performance reviews/formal discipline program

Covenant quality control program

Formal performance assurance program

Identifies and manages SOW risks

Allows us to measure, baseline, and

benchmark employee performance

Assesses employee job performance and

identifies performance issues for

corrective action

Prompt resolution of performance issues

before they become systematic

2.3.1.6 Establish a Stoplight Reporting System

We use a simple and effective “stoplight” reporting system (Figure 10) to identify potential project issues

that need to be communicated or addressed with the COTR.



21

Figure 10: Covenant Stoplight Reporting System

2.3.2 Quality Control

Our contractor quality management system as summarized in Figure 11 assures that required quality

control activities are provided for this contract.

Figure 11: Quality Control Approach

Features Benefits

Use of Government-approved Quality Control Plan

Philadelphia-based Quality Control Monitors

Corporate compliance reviews and self-assessments

Comprehensive set of inspections and monitoring actions

Formal quarterly inspection schedule for all FPS facilities

Use of detailed SOW compliance inspection checklists

QC deficiencies reporting and corrective action tracking

QC inspection reports documented/reported to FPS

Continuous Quality Improvement program

Assures compliant Covenant QCP

Local QCMs provide ongoing QC

assessments

Detailed QC inspection checklists

standardize performance

Assures operational readiness at all times

Validate knowledge/performance

Assures that deficiencies are identified and

required corrective actions are taken

Government-approved Quality Control Plan (QCP) Our FAR 52.246.4 compliant QCP for this

contract will be provided within 15 days of contract award and will include a comprehensive set of

inspections and monitoring actions that ensure that each SOW activity is effectively evaluated and

measured, and that required correction actions are documented and reported promptly to FPS.

Philadelphia-based Quality Control Monitors (QCM) Our Philadelphia-based QCM, Jim McGinty

will perform compliance reviews and conduct ongoing on-site audits and inspections at assigned FPS

facilities on a random and scheduled basis to evaluate the quality of PSO services. He will work directly

with the CM and COTR to address and resolve quality issues identified during quality reviews at FPS

work sites. Our corporate Director of Quality Assurance, Mike Clark will also conduct compliance

reviews with formal reporting of required corrective actions.

Ongoing QC Inspections We use inspections, surveillance and testing to ensure that security operations

are executed in accordance with approved procedures. QC inspections will be conducted at the FPS sites

on all shifts by our QCM on a regular basis (at least weekly) who will document findings in QC

Inspection reports for CM review and action. Random sampling will be used to inspect recurring (e.g.

HIGH

MEDIUM

LOW

Concern that SOW requirements will not be met; no plans in place to recover from situation.

Plan in place to recover from difficulties; indicates some lack of confidence in plan.

Plan exists and will meet all milestones and deliverables

Responsibility Level of Review Result Stoplight Reporting

COTR Official

Monthly Contract Review

Monthly Status Review

Weekly Project Work Review

Weekly Review of Work Tasks

Contract Manager

Supervisors

Lead PSO

Resolve critical program stoplight

issues

Resolve critical stoplight issues at

FPS sites

Resolve critical issues that impact

security posts

AGREED ACTIONS

AGREED ACTIONS

Resolve critical program stoplight

issues



22

daily, weekly, monthly, quarterly, semiannually, annually) SOW requirements such as FPS reports and

logs, FPS qualifications, training/certification records, and other contract deliverables. 100% inspections

will be used for infrequently occurring tasks, tasks with stringent health and safety requirements (e.g.

firearms training), and non-recurring deliverables where random sampling is inadequate. Periodic

surveillance is also used to evaluate tasks that occur infrequently and for which 100% inspection is

neither required nor practical.

Quarterly QC Inspection Schedules We will provide FPS with a quarterly schedule of upcoming

weekly/monthly quality monitoring activities broken down by site and SOW activity.

Formal QC Inspection Checklists Inspections will be conducted using formal quality control inspection

checklists which will be completed and attached to QC inspection reports.

Deficiencies Reporting and Corrective Actions Deficiencies identified during inspections will be

documented using a Deficiency Report. If the deficiency is not immediately closed out a Corrective

Action Plan (CAP) is developed to document the steps that will be taken to resolve issues identified by

inspection activities along with the estimated completion dates. CAPs will be submitted to the CO/COTR

within five working days of the time that the issue was identified. All corrective actions will be tracked in

our Corrective Action Tracking System (CATS) database which is accessible via our web portal.

QC Reporting System QC inspection reports will be attached to our monthly status report for submittal

to the CO/COTR. Written notification of any non-compliance will be provided to the COTR within 24

hours of the time that the issue was identified. Quality control reporting will be done electronically

whenever possible and accessible online via our FPS contract web portal. We will also maintain a formal

corrective actions program that tracks and closes out quality issues using CATS. Records of all QC

inspection activities will be maintained locally by the CM. PSOs assigned to this contract will also

receive training in the quality processes as part of their initial training program. Our in-service training

and requalification training processes will reinforce employee adherence to required quality processes.

2.4 Transition

Covenant has successfully transitioned over 40 government security guard services projects including

recruiting, hiring, training, certifying, equipping, and fielding 397 armed officers at 11 USAF bases

across eight states and DC, in 35 days - ahead of targeted schedule and accomplished without an

incumbent work force to meet critical USAF staff augmentation needs. We have also successfully

transitioned large multi-site PSO contracts under the harshest of conditions, as when we assumed control

of the Strategic Petroleum Reserve project with 200+ PSOs at five sites in two states during Hurricanes

Katrina and Rita in 2005. Covenant has never failed to transition successfully and on time.

We have already drafted our transition plan and detailed transition schedule for this contract which will be

provided within seven days after contract award. The key elements of a seamless contract transition based

on our 20+ years of successful transition experience include 1) upfront communications with the

CO/COR; 2) use of a full-time corporate transition team; 3) use of a resource-loaded transition schedule;

4) prompt communication and hiring of incumbent PSOs, and 5) recruitment, screening, hiring, and

training of replacement personnel, and 6) regular contract transition status briefings with FPS officials.

2.4.1 Delivery/Documentation of Contract Required Transition Training

Figure 12 summarizes our approach to ensure the timely delivery and proper documentation of all

contract required transition training.



23

Figure 12: Approach to Provide Contract-Required Transition Training

Features Benefits

Identify contract training requirements per SOW 6.5

Develop/submit Covenant Training Plan/Training Schedule

Finalize PSO training curriculum, lesson plans, exams

Use FPS-certified instructors

Use FPS-approved training facilities and firing range

Verify currency of FPS certification for all PSO incumbents

Train/qualify incumbent PSOs on 9mm handgun/OC Spray

Verify currency of ACT-235 licenses/firearms permits

Conduct PSO training for all new-hires

– Initial Weapons Training (Exhibit 4C)

– Basic PSO Training (Exhibit 4B)

– Computer-based Screener Trng (Exhibit 4H)

– Orientation Training (Exhibit 4G)

– PSO Screener Training (Exhibit 4I)

– Written Exam (SOW 6.5)

– Supervisor Training as necessary (Exhibit 4F)

Submit SOW-A2 new-hire PSO training certification forms

Provide PSO Certification data to FPS for RAMP entry

Covenant training program is

requirements-driven

Assures that all required PSO training is

identified and delivered

Formal training curriculum, lesson plans,

and written exams standardize PSO

training delivery

Covenant‟s PSO training and

qualifications tracking database assures

that PSO certifications are properly

maintained

All Covenant PSO training program

activities are well-documented

Covenant will address all RFP training requirements (i.e. SOW Sections 3.3, 6.0, 7.0, 8.0) in our Training

Plan which will be submitted to FPS within 10 days after contract award. Our PSO training program

curriculum, lesson plans, and written exams will be finalized for FPS review 21days after contract award.

Concurrently, we will select FPS-certified instructors, obtain FPS approval for training facilities and

firearms range use, verify the currency of incumbent PSO FPS-certifications, and perform required

incumbent PSO training to meet new contract training & qualification requirements (e.g. 9mm, OC

Spray) prior to contract takeover. Non-incumbent PSO hiring needs will be finalized by the end of week 2

and recruitment, hiring, and pre-screening will be completed by the end of week 5 of contract transition.

New-hire initial weapons training (40 hours), PSO basic training (64 hours), and First Aid/CPR/AED

training (16 hours) will start no later than Day 34 of the contract transition and all government-provided

training (i.e. orientation, screener, and computer-based screener) will be scheduled and coordinated with

FPS officials for delivery on week 9 of contract transition. Required PSO training certification forms

(Exhibits 3A – 3F) will be completed and submitted to FPS by the end of week 10 along with the PSO

Certification RAMP data entry information.

2.4.2 Transition Timeline

Figure 13 summarizes significant transition activities along with the transition timeline for the 90-day

contract transition period. Our detailed transition schedule will be provided to FPS upon contract award.

Figure 13: 90-Day Transition Schedule Summary

PHASE-IN ACTIVITIES

LEAD

WEEKS AFTER

AWARD

3 6 9 12

INITIAL MANAGEMENT ACTIVITIES

Notification of Award Milestone

Activate corporate transition team CPM X

Pre-Performance contract meeting with FPS officials FPS X



24

PHASE-IN ACTIVITIES

LEAD

WEEKS AFTER

AWARD

3 6 9 12

Implement toll-free Covenant transition hotline CPM X

Provide Covenant with incumbent employee list FPS X

Post transition memo on website for incumbent employees CPM X

Submit key personnel resumes/suitability packages CPM X

Provide proof of Covenant PA state licensing CPM X

Finalize transition MOA with incumbent (C&D Security) CPM X

Resolve any filed contract award agency protests FPS X X

Submit transition plan and transition schedule for FPS approval CPM X

Transition status review with CO/COTR (biweekly) CPM/CM X X X X

SUPPORT SERVICES TEAM ACTIVITIES

Receive HSHQE3-11-R-00001 Contract and Delivery Order Milestone X

Provide evidence of insurability certificates to CO SST X X

Finalize FPS invoice/billing requirements SST X X

Design FPS contract web portal SST X X X

Initiate Covenant project management systems Milestone

Set-up Individual Reliability Program (IRP) SST X

Finalize pay and benefit systems SST X X X

Set-up personnel file system SST X

Finalize PSO medical/physical exam/drug screening requirements SST X

Obtain incumbent PSO certification folders SST X X

Interview incumbent contractor employees SST X X

Complete incumbent pre-screening (medical/physical exams) SST X

Verify currency of incumbent employee FPS certs/quals/trng SST X

Transfer incumbent PA-ACT 235licenses/weapon permits SST X

Complete hiring of incumbent contractor employees Milestone X

Recruit/interview and select new-hires for unfilled positions SST X X

Complete new-hire pre-screening/submit documentation to FPS SST X X

Schedule required guard training for new personnel SST X

Hiring of FPS contract security force complete Milestone X

Validate FPS contract uniform and equipment requirements SST X

Conduct fitting of uniforms/equipment SST X

Order/Issue equipment/uniforms/weapons/vehicles SST X X

Train and certify users on site equipment and vehicle use SST X X

FPS contract security force uniformed and equipped Milestone X

OPERATIONS TEAM ACTIVITIES

Obtain/ review all FPS contract plans/SOPs/post orders/directives OT X X X X

Submit Contingency/Continuity of Operations Plan OT X X

Conduct FPS facility readiness review OT X X

Review/validate site security post/staffing requirements OT X X

Assess reserve force/backup force capabilities OT X X

Develop Initial Work Schedules for each FPS facility OT X X

Conduct security post checks OT X X

Evaluate security incident reporting system/PSO recall system OT X X

TRAINING TEAM ACTIVITIES

Draft final PSO training program curriculum, LPs, written exams TT X X



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PHASE-IN ACTIVITIES

LEAD

WEEKS AFTER

AWARD

3 6 9 12

Draft/submit Training Plan and Training Schedule TT X X

Select FPS-certified instructors TT X

Obtain FPS approval for training facilities and firearms range use TT X X

Schedule Government-provided training with FPS officials TT X

Establish Covenant training records management system TT X X

PSO incumbent training delivered (e.g. 9mm handgun, OC Spray) TT X X

New-hire PSO training delivered TT X X

Submit required PSO training certification forms to FPS TT X

Input/upload completed PSO certification data into INFOPATH TT X X

Complete all required PSO training for both incumbents/new-hires Milestone X X

Obtain FPS training certification sign-off Milestone X X

PERFORMANCE ASSURANCE ACTIVITIES

Implement Covenant Safety Program PAT X X

Prepare Accident Reporting processes PAT X

Finalize QC Inspections and Monitoring system PAT X X

Implement Covenant quality control program PAT X

Submit finalized quality control plan PAT X

Transition Plan Table Legend: CPM Corporate Project Manager OT Operations Team CM Contract Manager PAT Performance Assurance Team TT Training Team SST Support Services Team

2.5 Staffing Plan

We will ensure operational continuity by extending employment offers to all active and qualified

incumbent PSOs and supervisors. During the first week of transition, we will initiate recruiting to hire,

train, qualify, certify, and equip the uniformed workforce. Where necessary, we will replace incumbent

personnel with Covenant staff. We estimated 220 full-time equivalent (FTE) PSO positions for this

contract staffed with approximately 248 full-time and part-time PSOs to meet both normal and TAS/ESS

post staffing requirements. This was determined by calculating the direct productive labor hours (DPLH)

for this contract (Figure 14) and dividing this number against the RFP Exhibit 1 productive post-hours

estimate of 401,794 plus adding a contingent of PSOs to ensure adequate post relief.

Figure 14: Direct Productive Labor Hours Calculation

DPLH Inputs Area/Site

Supervisors Lead PSOs

Armed PSO

Standard Hours Available 2,080 2,080 2,080

Training Hours 0* 0* 0*

Non-Productive Hours

Paid Leave: Sick/Personal/Vacation 176 176 176

Holidays 79 79 79

Total DPLH: 1,825 1,825 1,825

* Training performed on off-duty time

2.5.1 Project Organization

Our proposed organization for this contract is outlined in Figure 15.



26

Figure 15: FPS Project Organization

Corporate Office Our Philadelphia-based corporate office will provide all required project support for

this contract including contract administration, billing, procurement, employment, suitability checks,

training, safety, quality assurance, and project administration (e.g. FPS recordkeeping and reports). This

support also includes recruiting, screening, hiring, outfitting, training, and qualifying assigned PSOs.

FPS Project Security Organization Our proposed Contract Manager (CM), Mr. Sheldon Ritchie has over

35 years of hands-on security project management experience in military and civilian security, law

enforcement, and counter-terrorism operations and has successfully led several large government security

projects for Covenant. He will have full-decision making authority and overall responsibility for the FPS

contract. He will interface daily with the CO and COTR, conduct regular program reviews, assure PSO

and reserve force operational readiness, provide deliverables and project plans, visit sites on an ongoing

basis, and conduct weekly reviews with FPS officials to review and address operational issues.

The Deputy CM, area supervisors, and site supervisors will be used to ensure adequate supervision of the

FPS contract security force. Area supervisors are mobile and will conduct on-going facility post

Lead PSOs PSOs

Lead PSOs PSOs

18 FPS Sites

17 FPS Sites

Zone1 321,503

Hrs

Zone 2 80,291

Hrs

Contract

Manager

Deputy CM Trainers

Admn Sup

Covenant Sr VP Govt

Services

Quality Control

Monitor

Local Corporate

Support

Area/site

Supervisors

Area/Site

Supervisors

Zone 1 Philadelphia

FPS Facilities

Zone 2 Metro Area

FPS Facilities



27

inspections of assigned zone 1 or 2 FPS facilities. Area supervisors are our management representatives

during off-duty hours and are empowered to make all necessary decisions. Area supervisors also have the

authority to schedule, post, equip, and call-in additional PSOs as necessary to staff routine and TAS/ESS

posts, implement work schedule changes, and have ready access to the CM at all times. Our FPS-certified

trainers perform all required PSO training and our project staff (administrator, credentials specialist)

ensure that all required data deliverables and PSO certifications/qualifications are properly maintained.

We will also use site supervisors at the largest FPS facilities as discussed earlier in proposal section 2.3.1

and Lead PSOs at other designated FPS facilities (i.e. PA0576, PA0277).These personnel will assure

posts are properly staffed, verify PSO fitness for duty, and conduct post checks to ensure that PSOs are

alert and performing their assigned duties and responsibilities. The results of post checks are documented

using the DHS-139 Log and reviewed daily by the CM. Our CM, Deputy CM, and other corporate

managers also conduct facility post checks to verify job knowledge and assure operational readiness.

PSOs - where the “boots hit the ground” - perform the daily security activities associated with access

control, screening, patrols, console operations, traffic control, emergency response, other SOW duties.

2.5.2 PSO Qualifications

Covenant will ensure that each PSO obtains and maintains valid FPS certification. We currently employ

over 500 PSOs who maintain similar FPS qualifications using our well-defined screening, hiring,

qualification, training, and certification process (Figure 16).

Figure 16: Covenant uses a Well-defined PSO Qualifications Process

Personnel Qualifications Process

Recruitment

Identify Staffing Needs (PSO replacement, increased post coverage)

Targeted Recruitment (retired military, state licensed guards, local police officers)

Interview applicants (verify credentials, work history, skill sets)

Initial Employment Screening

Pre-employment checks (i.e., NCIC check, Lautenberg, FD-358, e-QIP forms, contractor info worksheet)

Pre-employment drug test (prior to submitting suitability package)

Favorable NAC Suitability Package, SF-85P (after completion of pre-employment checks)

Licensing

State Guard License (current PA Act-235 weapons permit)

Training

Initial weapons training (9mm Handgun, intermediate weapons - Baton, OC Spray)

Basic training (includes CPR/AED/First Aid training and written examination)

Government-provided training (orientation training, screener training, computer-based screener training)

Supervisor training (initial, Covenant University training)

Qualifications

SF-78 Medical Exam/Physical Abilities Test (identify disqualifying factors, physical demands)

Favorable Suitability Adjudication or Security Clearance

Certification

FPS electronic certification

Annual Guard Requirements

Random drug testing (WSAP-approved drug-screening program)

40-HrRefresher training (within 3-years of basic/refresher training)

Semi-annual weapon qualification, FPS recurrent training



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2.5.3 Training Approach

Covenant has performed over 100,000 hours of PSO training

during the past five years similar in scope to the SOW 6.0

training requirements. PSOs receive initial weapons training,

basic training (SGIM-type), government-provided training,

and supervisor training (Figure 17). Our Training Plan and

schedule will be provided within 10 days of contract award.

All of our PSO training activities are planned, coordinated,

scheduled, and conducted in accordance with approved FPS

standards, and fully documented. We coordinate Government-

provided training needs and the use of FPS-approved firing

ranges in advance to minimize site operational impact. The COTR will be notified of any schedule

changes. Our instructors will be State of Pennsylvania-certified security instructors. We maintain detailed

training records, input PSO training certification data into FPS certification databases, ensure PSO critical

task currency, track upcoming requirements for individual re-qualifications and certifications, and

manage corrective training actions. A monthly training status report will also be submitted to FPS.

Figure 17 PSO Training Program

State of Pennsylvania Act 235 Weapons Permit

(State specified curriculum)

Contractor-Provided SGIM Basic Training – 64 Hrs

- SEP Orientation - DHS/FPS Overview - PSO Roles & Responsibilities - Ethics & Professionalism - Communications/Public Rel - Understanding Human Behavior - Laws/Legal Authority/Jurisdiction - Crimes/Search and Seizure - Use of Force/Crime Scene Pro - Rules of Evidence - Security Guard Administration - Post Duties - Patrol Methods/Response - Access Control - Crime Detection/Assessment - Safety & Fire Prevention - Records, Reports, Forms - Special Situations - Code Adam/Child Care - Combating Terrorism - Workplace Violence - Civil Disturbances/Bomb Threat - Hostage Situations/Sabotage - Defensive Tactics/Handcuffs - Review and Examination

Supervisor Training 9 Hrs

- Supervisor Duties - FPS Contract Requirements - Supervisory Methods - Effective Leadership Skills - Discipline - Effective W/V Communications - Motivation/Problem Solving - Scheduling Employees - Supervisor Task Certification

Government Provided Training – 24 Hrs

- Orientation Training - Computer Based Screener - Screener Training - Review and Examination

Protective Security officer

Supervisors

Annual/Refresher Training - Govt-provided recurrent training - Semi-annual weapons requal - Annual recurrent training - 40-Hr Refresher-every 3 yrs

CPR/First Aid Training

- CPR/AED/First Aid Certification

Initial Weapons Training 40 Hrs

- Use of OC Spray - Use of Baton - Firearms Maint, Safety, Handling – 9mm Familiarization Fire

PSO Training Approach

Requirements driven (e.g. SGIM)

Well documented

Performance based (FPS monitored)

Continuous in-service training

Annual Training Plan and Schedule

Monthly FPS Training Reports



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2.5.4 PSO Staffing

Covenant has developed well-defined processes for identifying and planning PSO staffing needs and

managing staffing levels to meet these requirements. These processes ensure that trained, equipped and

motivated PSOs are available to staff RFP Exhibit 1 posts and accommodate TAS and ESS requirements

as outlined in Figure 18. This is accomplished by 1) using our Cybershift Scheduling System to schedule

PSOs, 2) planning staffing levels using historical data, 3) managing non-productive hours use, 4)

maintaining a reserve force of trained/qualified part-time PSOs, 5) using overtime to address short term

staffing needs, and 6) maintaining a pipeline of pre-qualified PSOs who can be quickly hired to address

staffing shortfalls.

Figure 18: Managing TAS and ESS Staffing Requirements

2.5.5 PSO Relief Plan

Covenant will provide all required breaks in accordance with minimum FLSA, state, and applicable CBA

requirements for designated SOW Exhibit 1 posts. Designated PSO relief personnel are already factored

into our overall FTE staffing levels and contract pricing. PSOs working more than 8 consecutive hours

will receive a paid 30-minute lunch break and two 15-minute breaks while PSOs working less than 6

hours will receive one paid 20-minute break. Relief officers will sign in and out at each post visited using

the DHS-139 Log. Our post rotation system also ensures that officers are rotated between relief and

continuous duty posts to keep officers alert and effective. Relief PSOs can also be used to staff security

posts during emergencies or as otherwise directed by area or site supervisor.

Figure 19: Approach to Provide PSO Reliefs

Features Benefits

Compliant w/FLSA, State, and CBA break requirements

Scheduled PSO relief personnel included in contract price

Relief PSOs sign in/out using DHS-139 Log

Use of Covenant Post Rotation system

Relief PSOs used to support in-service training

Relief PSOs available to staff posts during emergencies

Assures compliance with break

Designated PSO relief personnel allow

off-post break time

Post rotation system keeps PSOs alert

Using PSO reliefs to staff emergency

posts increases response capability

RE

AS

ON

FO

R S

UR

GE

RESOURCES

HPW Changes

Emergency/Pandemic Events

Increased FFP Work

Increased Staffing

• Part-time PSOs

• Adjusted work schedules

Temporary Add Services

• Part-time PSOs

• Overtime

• On-call reserve force

• Part-time PSOs/reserve force

• Use of PSO reliefs/Overtime • Shift recall/post priority lists

• Covenant contingency force

• Part-time PSOs

• Overtime

• Hire additional PSOs



30

2.6 Continuity of Operations

Covenant security officers currently respond to emergency situations (e.g. bomb threats, fire, security

threats, imminent danger events) at contracted government

facilities, nationwide. Contingency planning is the key to our

management approach, and we have developed and refined

plans, processes and procedures to address the full spectrum

of potential emergency events. We train extensively for these

events and performance test on a regular basis.

Covenant has real-world experience implementing and

managing COOP events at government facilities with

national security interests including the U.S. Strategic

Petroleum Reserve where we successfully protected the U.S.

government‟s primary oil reserves at remote sites in Texas

and Louisiana while everyone else was evacuated during four

separate hurricanes. These activities included 1) protecting

essential government assets at five sites, 2) sustaining

security operations at evacuated sites for 10 days without outside assistance, 3) staffing alternate facilities

in Baton Rouge, LA with management personnel, and 4) assisting in the timely recovery and

reconstitution of each site. As a result, Covenant received the Department of Energy‟s Gold Medal award.

2.6.1 Continuity of Operations Readiness

Our continuity of operations strategies help to 1) ensure continued performance of essential security

functions, 2) reduce loss of life and minimize damage, 3) mitigate disruptions to operations, 4) protect

essential government assets, and 5) achieve timely event recovery and reconstitution for emergencies and

pandemic events. Our readiness approach ensures continuity of operations and performance of essential

functions at assigned FPS facilities during emergencies and events by thorough preparation and planning.

Figure 20: Approach to Ensure Continuity of Operations

Features Benefits

Establish Continuity of Operations requirements

Develop contractor COOP and submit for FPS approval

Train/ prepare contingency force to staff alternate facilities

Provide interoperable/redundant communications capability

Establish delegation of authority and order of succession

Establish an operations capability at alternate facilities

Create notification process and PSO recall system

Develop procedures to implement COOP requirements

Draft operational checklists for use during COOP events

Communicate and train PSOs on COOP responsibilities

Implement regularly scheduled test, training and exercise

(TT&E) program at FPS contracted facilities

Assures COOP requirements are well-

defined

Complies with DHS continuity of

operations

Assures that PSOs are trained/prepared to

implement COOP requirements

Operational checklists standardize PSO

actions during COOP events

Assures that additional contingency force

personnel are available where

needed/when needed to staff alternate

facilities

2.6.2 Identifying and Tracking Emergencies and Pandemics

COOP and Building Occupant Plans identify emergency events that require action and establish

responsibilities for responding to each event. SEP will submit its COOP plan within 15 days to the CO.

We provide PSOs with operational checklists (i.e., essential functions checklist, emergency relocation

……“Covenant has once again

demonstrated that when it

counts the most, during real

world emergencies, you rise to

the occasion.”

Robert E. McGough, CEO,

SPR - DynMcDermott

Petroleum Operations Co.



31

checklist, vital records checklist, emergency equipment checklist) that detail alert and emergency

notification requirements. We track emergencies and pandemic event status by communicating with

PSOs, key personnel, facility managers, FPS officials and monitoring DHS Incident Command System (ICS) status. PSOs use redundant communications (i.e. phone, radio, website access) to maintain

contact with key personnel and our local control operations center and have online access to the Covenant

incident command website. These communications tools ensure that Covenant can continuously track the

impact of these events on our workforce. Covenant also tracks pandemic event status online using the

CDCs Pandemic Severity Index (PSI). We train and prepare PSOs and other corporate personnel to

relocate to alternate facilities following OSHA safety requirements and assure that appropriate Personal

Protective Equipment for OSHA medium exposure risk occupations (i.e. Microshield, N95 mask, eye

protection, nitrile gloves, disposable garments, hygiene equipment) are available and issued as needed.

2.6.3 Strategies for Realignment and Augmentation of Resources

Covenant follows a time-phased COOP implementation to ensure prompt realignment and augmentation

of PSO resources as discussed earlier in proposal section 2.5.4 and as outlined below.

Phase I – Activation (0-12 hours)

Alert and Notification Procedures Covenant will alert and notify key staff, non-essential personnel, and

critical customers that COOP activation is imminent.

Initial Actions Covenant takes specific actions to terminate normal operations and activate key staff,

communications links, and the alternate facility. Covenant also provides instruction to both essential and

non-essential facility personnel on what they are to do.

Activation Procedures Covenant works closely with facility managers and COTR to support the

transition of direction and control from primary facility to the alternate facility to include measures for

security at both sites. Non-essential security posts are closed and personnel reassigned or sent home.

Deployment and Departure Procedures Covenant is ready for partial pre-deployment of essential

security functions deemed critical to operations based on the level of threat and establishes procedures for

PSO travel and transportation to the alternate facility.

Transition to Alternate Operations Covenant activates plans to transfer security personnel, records and

equipment to alternate facility and secures facility.

Phase II – Alternate Operations (12 hours to termination)

Execute Mission Essential Functions Covenant performs essential security functions determined to be

critical to operations as approved by COTR.

Establishment of Communications Covenant re-establishes normal lines of communication to critical

contractor service personnel and FPS officials.

Contingency Staff Responsibilities Covenant PSOs realigned and key staff performs mission essential

functions in accordance with COOP, FPS-approved post-priority lists, and operations checklists.

Augmentation of PSO Resources Contract Manager determines need to deploy additional FPS-certified

contingency force personnel to perform mission essential functions. Covenant resource plan implemented

to activate and stage additional PSO resources at FPS facilities following direction of COTR.

Provide Guidance to Essential and Non-Essential Personnel Covenant briefs personnel on duration of

alternate operations, use of personnel protection equipment, payroll, time and attendance requirements,

and duty assignments.



32

Phase III – Reconstitution and Termination (Return to Normal Operations)

Receive FPS Notification to Return to Normal Operations Covenant obtains instructions from facility

manager or COTR for resumption of normal operations.

Implement Plan and Schedule for Reconstitution and Termination Covenant supports orderly return

and transfer back of communication, vital records, and PSO resources to primary facility or other

designated primary facility.

After-Action Review and Remedial Action Plans Covenant supports FPS initiated event after-action

reviews and provide specific solutions to correct any areas of concern.

2.6.4 Communications with Workforce and Government

Covenant uses a formal alert and notification system to include an online security recall system for

communicating with and mobilizing critical personnel and activating our contingency response force. We

test and activate our on-call reserve force (up to 25 PSOs) on at least an annual basis to ensure ongoing

operational readiness.

Figure 21: Communications Approach

Features Benefits

Provide interoperable/redundant communications capability

Implement Covenant alert and notification system

Provide PSOs with an alert/notification checklist

Train PSOs on use of operational checklists which detail

expected PSO roles/responsibilities

Use of Covenant online security recall system to mobilize

critical personnel

Covenant incident communications website

Establish communications (i.e. phone, radio) between

critical contractor services personnel and DHS incident

command center

Maintain on-line access to DHS incident command website

Performance test contingency force recall capabilities

annually

Assures timely alert and notification of

COOP events is made

Redundant communications capability

assures ongoing communications are

maintained

Critical personnel and contingency force

personnel are promptly mobilized

Covenant online security recall system

Performance testing ensures ongoing

operational readiness



33

3 SOCIO ECONOMIC FACTOR

3.1 Extent of Participation of Small Disadvantaged Business Concerns

Covenant is fully committed to the DHS Mentor-Protégé Program, and to the utilization of Small

Disadvantaged Businesses. Based on our market research we have determined that we‟re able to commit

to the following SDB targets:

1. Total Evaluated Contract price $94,833,072 100%

2. Target for SDB participation in the contract by the

Prime Contractor or Joint Venture $0 % of line 1 =0

3. Target for SDB participation in the contract by

subcontracting $11,734,210 % of line 1 = 12%

4. Target for Total SDB participation in the contract $11,734,210 % of line 1 = 12%

Covenant intends to fulfill its commitment through direct labor subcontracting. It will solicit direct labor

subcontract(s) in accordance with FAR 52.244-5 (Competition in Subcontracting), and submit its

subcontract(s) for Contracting Officer (CO) approval in accordance with FARs 44.2 (Consent to

Subcontract), immediately upon award. Covenant‟s request for approval will contain sufficient materials

for the CO to analyze Covenant‟s solicitation methodology and to make determinations as to suitability

and responsibility for awarded subcontract(s). Covenant‟s subcontract effort will not impact its price

offered to DHS in its price proposal.

Covenant has extensive experience in direct labor subcontract award, management and administration,

both as a prime and as a subcontractor. For example, most recently Covenant subcontracted

approximately 49% of its $100,000,000 Department of Energy Headquarters protective force prime

contract to Wackenhut Services Incorporated. As a subcontractor, we provided the security protective

force to DynMcDermott Petroleum Operations for its Strategic Petroleum Reserve Management and

Operations prime contract at five geographically disparate locations.

Initially, and throughout the contract term until such time as Covenant and the CO jointly determine

subcontractor readiness, Covenant will retain all supervisory and Key Personnel positions. All contract

personnel will report operationally to Covenant supervisors. In all of Covenant‟s subcontract efforts,

whether as a prime or a subcontractor, clear lines of authority and continual communication between the

prime contractor and subcontractor representatives at all levels have been key to successful performance.

Covenant‟s request for CO approval will fully inform the CO as to our proposed subcontractor work

breakdown, chart of DHS facilities for which subcontracting is contemplated, and detailed plan for

management and mentorship of Small/Disadvantaged Business subcontractor(s).

3.2 Participation in the DHS Mentor Protégé Program

Covenant is an active participant in the DHS Mentor-Protégé program and has participated in the

DHS Mentor-Protégé Program since its first approval as a Mentor on October 9, 2009. The signed letter

of approval of our current mentor-protégé agreement from the DHS Office of Small Business and

Disadvantaged Business Utilization (OSDBU) is provided in Enclosure 1.



34

Enclosure 1 – DHS-Approved Mentor-Protégé Agreement Letter



35

Enclosure 2 - Completed HSAR 3052-209-76 Disclosure

HSAR 3052.209-76 PROHIBITION ON FEDERAL PROTECTIVE SERVICE GUARD SERVICES CONTRACTS WITH BUSINESS CONCERNS OWNED, CONTROLLED, OR OPERATED BY AN INDIVIDUAL CONVICTED OF A FELONY (DEC 2009)

(f) Disclosure. The offeror under this solicitation presents that (Check One):

___X____It is not a business concern owned, controlled, or operated by an individual convicted of a felony.

________ It is a business concern owned, controlled, or operated by an individual convicted of a felony, and has submitted an award request pursuant to paragraph (d) of this clause.

vol i tech proposal - covenant

Documents

data subject

disclosure of data

technical proposal

resulting contract

rfp number

transition training

transition timeline

quotation i table of