VOIP Phone TrainingVOIP Phone Training(VoiceOver IP)(VoiceOver IP)

Sussex County Public Sussex County Public SchoolsSchools

Description of Description of PhonePhone

Display:Display: The Display area is where you will see your name & extension. The Display area is where you will see your name & extension.

Line Buttons:Line Buttons: Use these buttons to select which line on the phone to use. Use these buttons to select which line on the phone to use.

Every user has anywhere from 2 to 6 lines.Every user has anywhere from 2 to 6 lines. Soft Keys:Soft Keys:

These keys change their function according to what you are These keys change their function according to what you are doing on the phone. Their function is identified in the LCD doing on the phone. Their function is identified in the LCD Display directly above the key.Display directly above the key.

Scroll:Scroll: Use this button to scroll between various menus, fields and Use this button to scroll between various menus, fields and

screens.screens. Number Pad:Number Pad:

Use these buttons to dial phone numbers and enter passwords Use these buttons to dial phone numbers and enter passwords or PIN codes.or PIN codes.

Features:Features: Use these buttons to access various menus and/or voicemail.Use these buttons to access various menus and/or voicemail.

Phone Number RangesPhone Number Ranges

The number ranges for locations are as The number ranges for locations are as follows:follows: Sussex Administrative Offices (SBO) ------- 64xx, Sussex Administrative Offices (SBO) ------- 64xx,

10xx, 11xx 10xx, 11xx Sussex Garage & Maintenance ------- 1200 - Sussex Garage & Maintenance ------- 1200 -

12041204 Sussex Central High ------- 4xxxSussex Central High ------- 4xxx Sussex Central Middle ------- 3xxxSussex Central Middle ------- 3xxx Chambliss Elementary ------- 21xxChambliss Elementary ------- 21xx Jackson Elementary ------- closedJackson Elementary ------- closed Jefferson Elementary ------- 22xxJefferson Elementary ------- 22xx

Using the Phone to “Call Using the Phone to “Call Out”Out”

To make calls Outside the District, To make calls Outside the District, you must first dial the number 9 and you must first dial the number 9 and then the rest of the phone number.then the rest of the phone number. Note: Some phones may not be setup Note: Some phones may not be setup

for, nor intended for outside calling. for, nor intended for outside calling. For long distance a “1” is required as For long distance a “1” is required as

well.well.

Features:Features:Ring VolumeRing Volume A staff member can adjust the A staff member can adjust the

ring volume on a phone.ring volume on a phone. To change the ring volume, follow To change the ring volume, follow

these steps:these steps: Press the Volume button on the Press the Volume button on the

phone to the desired ring volume.phone to the desired ring volume. Press the Services button on the Press the Services button on the

phone.phone. Press the Save Soft Key button on Press the Save Soft Key button on

the phone.the phone. This will change the ring volume This will change the ring volume

for all future calls.for all future calls.

Features:Features:DirectoriesDirectories

There are four Directories on the There are four Directories on the phone.phone. Missed CallsMissed Calls Received CallsReceived Calls Placed CallsPlaced Calls Sussex County School DirectorySussex County School Directory

The Missed, Received, and Placed The Missed, Received, and Placed Calls directories can be cleared, Calls directories can be cleared, however the Corporate Directory however the Corporate Directory can never be cleared by a staff can never be cleared by a staff member.member.

Features:Features:DirectoriesDirectories

The Corporate Directory lists all staff members in the District and their The Corporate Directory lists all staff members in the District and their personal phone number.personal phone number.

To use the directory to find a personal phone number, follow these To use the directory to find a personal phone number, follow these steps:steps: Press the Directories button on the phone.Press the Directories button on the phone. Using the number pad, press the number 4 for Corporate Directory.Using the number pad, press the number 4 for Corporate Directory. Using the number pad and the corresponding letters on the Using the number pad and the corresponding letters on the

numbers, enter either a partial or full first name of the person you numbers, enter either a partial or full first name of the person you are looking for in the system.are looking for in the system.

Then press the Scroll button to go down to the next line.Then press the Scroll button to go down to the next line. Using the number pad and the corresponding letters on the Using the number pad and the corresponding letters on the

numbers, enter either a partial or full last name of the person you numbers, enter either a partial or full last name of the person you are looking for in the system.are looking for in the system.

Then press the Search Soft Key button on the phone.Then press the Search Soft Key button on the phone. Your results will then be displayed and you can use the Scroll Your results will then be displayed and you can use the Scroll

button to scroll through the names.button to scroll through the names. Once you have highlighted the name of the person you wish to call, Once you have highlighted the name of the person you wish to call,

you can pick up the handset of the phone.you can pick up the handset of the phone. The phone will automatically dial the number for you.The phone will automatically dial the number for you.

Features:Features:Conversation VolumeConversation Volume

To change the volume of the To change the volume of the conversation you are having while conversation you are having while on the phone, follow these steps:on the phone, follow these steps: Press the volume button on the phone Press the volume button on the phone

to the desired volume level.to the desired volume level. To save the volume level for all future To save the volume level for all future

calls, press the Save Soft Key button calls, press the Save Soft Key button after you have reached the desired after you have reached the desired volume level.volume level.

Features:Features:Call TransferCall Transfer

To Transfer a call while on the phone, To Transfer a call while on the phone, follow these steps:follow these steps: Press the Trnsfr (Transfer) Soft Key.Press the Trnsfr (Transfer) Soft Key. Using the number pad on the phone, enter Using the number pad on the phone, enter

the 4 digit extension of the person to the 4 digit extension of the person to whom the call should be transferred.whom the call should be transferred.

Press the Trnsfr (Transfer) Soft Key again.Press the Trnsfr (Transfer) Soft Key again. If you do not press the transfer key the second If you do not press the transfer key the second

time, the phone call will not reach the intended time, the phone call will not reach the intended person, instead you will be connected to the person, instead you will be connected to the person whose extension you dialed.person whose extension you dialed.

Features:Features:

Conference CallsConference Calls To make a Conference Call please follow these To make a Conference Call please follow these

steps:steps: Call the first party involved in the conference call.Call the first party involved in the conference call. While on the line with the first party, press the More Soft While on the line with the first party, press the More Soft

Key button on the phone.Key button on the phone. Then press the CONFRN Soft Key button on the phone.Then press the CONFRN Soft Key button on the phone. You will then hear dial tone.You will then hear dial tone. Dial the phone number of the second party involved in the Dial the phone number of the second party involved in the

conference call.conference call. Once the second party is connected, press the CONFRN Once the second party is connected, press the CONFRN

Soft Key button.Soft Key button. All three lines will now be connected and able to talk All three lines will now be connected and able to talk

together.together.

VoicemailVoicemail

Every staff member who has an Every staff member who has an Exchange e-mail account should have an Exchange e-mail account should have an associated Phone Number / Extension associated Phone Number / Extension with Voicemail.with Voicemail.

Voicemail is integrated into your e-mail. Voicemail is integrated into your e-mail. You can play, delete or save voicemail You can play, delete or save voicemail messages within Outlook.messages within Outlook.

Voicemail can be checked from any Voicemail can be checked from any phone either in the District or not in the phone either in the District or not in the District.District.

Voicemail (Cont.)Voicemail (Cont.) To check your voicemail the first time while To check your voicemail the first time while

on District property please follow the on District property please follow the directions below.directions below.

If your name and Phone Number are on the If your name and Phone Number are on the phone, press the Messages button on the phone, press the Messages button on the phone. phone.

You will be asked for your password.You will be asked for your password. Using the number pad on the phone, enter Using the number pad on the phone, enter

the password that you were given when you the password that you were given when you were given your Phone Number.(E-mail IT were given your Phone Number.(E-mail IT Dept. if you need this info)Dept. if you need this info)

Once you have entered the password, the Once you have entered the password, the system will walk you through changing your system will walk you through changing your password to something personal and password to something personal and recording any greetings and then accessing recording any greetings and then accessing your messages.your messages.

When done, you may hang up the phone.When done, you may hang up the phone. You may continue to check your messages You may continue to check your messages

in the same manner as described above but in the same manner as described above but make sure to use the new password you make sure to use the new password you created during setup.created during setup.

Basic Troubleshooting Basic Troubleshooting

If your phone is connected to If your phone is connected to a network jack, but has a network jack, but has nothing on the LCD Display:nothing on the LCD Display: Unhook and reattach the cables Unhook and reattach the cables

one-at-a-time – (Do Not “swap” one-at-a-time – (Do Not “swap” them)them)

Please see your building level IT Please see your building level IT person (TLT) and have them submit person (TLT) and have them submit an ITDirect request.an ITDirect request.

TLTs -Please include the Room TLTs -Please include the Room Number, and the MAC Address Number, and the MAC Address of the Telephone.of the Telephone.

The MAC address is a 12 digit The MAC address is a 12 digit number on the back, center, number on the back, center, bottom of the phone. It starts bottom of the phone. It starts with 00 or 000.with 00 or 000.