Voice biometric: An effortless authentication

Improve your efficiency in customer serviceHow to increase security and improve your customer experience? If your customers need to be recognized for personalized responses or sensitive operations like payment, you have to ensure their identification is secure without complicating the voice path.Verification must be made easy for the customer, allowing calls with the enterprise to start with a positive experience.

How Voice Biometric enhances customer experience: • Integrates the best technologies on the market to process the voice biometric authentication.

• Offers solutions that combine the best customer experience with a proven ROI in your customer service.

• Guarantees security with a proven and unsurpassed algorithmic accuracy.

• Multi-language for international coverage.

• 100% cloud architecture that allows you to deploy the solution rapidly for all your customers.

Over 95% success rate in serving legitimate callers with almost zero fraudulent callers.”

Nuance

CONCIERGE

Key features • Flexible multi-engine

• Unsurpassed algorithmic accuracy, proven by third parties

• Multi-site scalability and high-availability

• More than 100 factors to generate the voice footprint

• Language and accent independent

• Active or passive recognition

• Liveness detection and playback detection

• Interfaces for web and digital

Features for an effortless customer authenticationYour voice is your passwordWith Voice Biometric, instead of typing a code, customers authenticate with their voice. This allows them to remove obstacles related to stolen or forgotten credentials and optimizes their connection time (takes 5 seconds to 23 seconds on an average for Voice Biometric authentication).

High level securityA set of combined physiological and behavioral factors produce a unique voice footprint per individual. This ensures high level of security and reduces fraud.

Easy and fast deploymentIn order to enroll a voiceprint the customer is asked online to speak a passphrase three times. This makes deployment of the solution easy and fast even for a large number of users

Mobile app authentificationYou can easily deploy Voice Biometric on your web and mobile applications that need safe authentication.

@ProsodieCap Prosodie-Capgemini prosodie.com

20% of all complaints on the SVI are related to authentication.

Nuance

my voice is my password

About Prosodie-CapgeminiProsodie-Capgemini designs and hosts large front office services. Developed from innovative proprietary technologies, Prosodie-Capgemini solutions meet each step of the digital user’s journey. Offered in the cloud, the real time services are based on a highly available and secure technical platform. Prosodie-Capgemini benefits from the international dimension of Capgemini to deploy its offer alongside other Group entities.Odigo serves more than 400,000 agents and business users around the world. Backed by a 25 year history of industry frsts, Odigo has more than 350 clients in France, Germany, UK, Spain, Belgium, Netherlands,Poland, US, Canada and Brazil.Odigo is a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe.

About CapgeminiWith more than 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion.Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.Rightshore® is a trademark belonging to Capgemini.

Contact us Europe: +33 1 46 84 11 24North America: +1 650 391-8321Latam: +55(11) 3708 9101Apac: +91 22 6686 0500Email: prosodie@prosodie.comwww.prosodie.com/odigoAsk for an Odigo demonstration in our Capgemini innovation labs.